Belarusbank
92 reviews
January 1
This is the first time I have resorted to the services of this bank. I have always been skeptical about "state-owned" institutions. I was very pleasantly surprised by the quality of service and professionalism of the staff. From A to Z, they will carry out all the necessary operations, promptly, friendly and professionally.
I would especially like to thank Olga Petrovna Sh. for top-class service.
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April 30
A life hack that will change your experience with Belarusbank. You can book a visit on the website, arrive at the right time, take a coupon using the code, and after a few minutes, in front of a surprised queue, go to the window. You can spend more than half an hour without making an appointment(
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November 21, 2024
The bank just has an ugly attitude towards customers, I need advice, I came and took a coupon according to the description that is not defined, since there is no specific description in the terminal, there are about 9-10 people in the hall, three specialists work, I have been sitting for 35 minutes, it's just a nightmare.And so it is constantly in this bank.
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November 26, 2024
I faced a situation where only 1 terminal saw my card. after each bill that the terminal accepted, there were about 5 of them, an error was issued "take the rejected money", which was not there in the issue tray. As a result, I came to the conclusion that the terminal had chewed them up. I turned to the consultant, but she silently came 5 minutes later, and pressed the next button, without figuring out where the money was, because they were not in the tray.as a result, I got confused about how much I put in and how much was returned. There was a feeling that the 150 rubles rejected were not returned to me, because I ate them after accepting cash. Incompetent staff. There is no worse relationship than in Belarusbank
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July 12, 2024
It would be possible to program the coupon issuing terminal in more detail! The menu is too general and there are few clarifications. Otherwise you always take the wrong one and then you stand in line a second time…
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October 16, 2024
It took more than an hour to withdraw money from the account, many who came after me went through the windows, it would be faster with a live queue, I do not recommend contacting
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November 21, 2023
A good department. Spacious hall, normal staff. It's great that there are a lot of information kiosks with the function of accepting cash, there is no need to stand in line.
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September 12, 2024
Very slow service. You can sit for hours to get a card. Of the 6 windows, 2 are working. Not friendly staff.
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December 21, 2022
Probably the worst squad I've ever seen! All through the stump deck!
The cashiers are barely moving, chasing some customers from one window to another for no clear reason. And they also go back and forth.
Yes, there is an electronic queue, but what good is it when you get with your ticket after those that came after you?! In my understanding, the first letter in the coupon number before the digit refers to a specific operation (for example, currency exchange operations), otherwise it would not make sense to separate coupons by letters. So if I had a coupon E51, then for what reason is a person with a coupon E59, who went to the bank after I had already passed 12 people in front of me, called before me?
I don't know what's going on there, maybe the electronic queue is faulty, but it's clear that people are bothered by all this. Everyone is unhappy, everyone is hissing.
As a result, I let everyone who was sitting and standing there go ahead, and probably as many more who went there after me. I stood for an hour and a half to pay the bill for 6 rubles!
And all this was at 12 o'clock on a working day and despite the fact that there are 9 windows, although in fact 3 or 4 windows out of 9 were working. It's scary to imagine what happens there after 5-6 pm and on weekends.
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November 30, 2024
They impose additional services very obsessively
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August 21, 2024
I waited in line for an hour to pick up a ready-made bank card. Relays barely work 2.5 windows out of 6.
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March 4, 2024
The department is excellent and spacious. The only caveat is that everything is incredibly slow
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March 6, 2023
A terrible separation. Long queues, an electronic queue, figure out how it works, employees talk through "I don't want to".
I ordered a card, they said that it would be ready within 5-7 days, still not ready, today is the 7th day. I ordered a certificate a couple of months ago, they said that an SMS would come about readiness, I did not receive an SMS, three days later I went for a certificate, so they also yelled that I had been delaying for so long and the certificate was ready the next morning. A terrible bank
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October 19, 2023
Huge queues, unprofitable courses, and consultants offer to go to the main office and find out about the bank's products, but the support will easily answer any question.
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February 4
In principle, they are normal, but there are few windows
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December 3, 2024
The 1st class is open at 17:10
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December 20, 2023
The queue is unclear how it goes. There were 3 people in the bank waiting for their turn for 15 minutes.... This is a minus. But there are a lot of information kiosks inside - this is a plus.
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January 27, 2024
Excellent employees of the Bank.Fast and attentive service.I recommend.
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March 31, 2023
The service is excellent, the work schedule is disgusting.It is difficult for a working person to find time to visit a bank if your and the bank's working hours coincide. You are a service industry, how can you have a Sat and Sun day off? Once upon a time, on Lobanka 94 there was an otd.Belorusbank has 3 working windows, they serviced everything Sukharevo, they managed to do it without ATMs. We worked until 21h and Sat, sun were workers.
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December 19, 2024
a disgusting bank.I sat for 1.5 hours only for currency exchange, there is a disgusting smell.
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January 16, 2024
terrible queue management. you come to exchange currency, but people who came much later are allowed to pass.
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December 3, 2023
It's a very long time to wait for your turn. The staff is very polite and will always help
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April 10, 2024
Spacious passage, professional service!
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September 29, 2023
Lucky or so all the time, but you don't have to spend a lot of time in the queue. On the hall help
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December 28, 2023
The company's employees are polite and will always help
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July 22, 2023
A small department, no queues, a qualified department head!
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March 20, 2024
There are few specialists, hence the long queues.
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May 23, 2022
The queues are long. But the compartment is neat and clean. There is also an ATM and an information kiosk. Electronic queue.
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December 11, 2023
I like Belbank.The staff is polite.If necessary, they help people.
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June 13, 2022
A typical bank, long queues for a pensioner and no logic, as an example, deactivated the phone number and forgot to transfer banking to a new one, I never thought that it was so difficult to change the phone number in the bank...
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October 25, 2022
The worst bank of all, you can sit for an hour and a half, or even two, just to pay a bill that cannot be paid in an information kiosk. Do not come here, you will only waste your time, sometimes 5 windows work and none accept, like everyone is busy with something, horror. I've never seen this anywhere else in my life. The most terrible department in Minsk.
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October 21, 2021
Terrible!!! There are just no words, I want to say that this is the worst department of all. An hour in line is at least. Please take action. 2 windows are working, the rest are not. The queue is crazy. I'm just shocked. It's better not to come here at all
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August 29, 2021
I can say the following: customer service is at the highest level, the bank's employees are very attentive to each client, they are always ready to help if help is needed. Thanks to them.
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July 22, 2023
Insanely slow , insanely uncivil specialists
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July 22, 2023
Everything is fine, fast, polite
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May 13, 2022
I love this bank, although sometimes there are a lot of people, but I still like it 👍
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September 17, 2021
To sit and wait for an hour in order to buy currency ...
Well, this is a capital...
Please pay attention to this bank management ...
The queue does not move at all ...
Thank you for your CUSTOMER ORIENTATION.
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February 11, 2020
An ordinary bank branch. Any bank employs professionals who communicate politely with customers and do their job. Terminals and electronic queues do not work periodically, but this is a technical problem that can occur under heavy loads, etc.
There are always a lot of people. Regular payments, etc.
You just need to thank the bank's employees for coping with their work despite the hysterical, couple, customers and lack of equipment.
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June 22, 2022
There are always heavy queues. It is possible to increase the staff and everything will be fine!
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August 7, 2021
Everything works fine, there are not many staff, but everyone is in time, in touch with those who do not know what money is, and where their best investment is, in general, they will tell and show everything!
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August 23, 2022
The normal department
Info kiosks 3 pcs, convenient
Consultant
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December 12, 2023
Fast service
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December 23, 2021
Belarusbank is a time machine that takes you back to the 90s in terms of the horror of service quality and technology. everything works through a crutch.
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July 31, 2022
Constant queues, commissions, slow service, despite the fact that there are many ticket offices.
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March 4, 2023
The good has an electronic queue and many ticket offices of operators
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June 29, 2021
there are, as it were, amenities., but this will not fix the situation when everyone succumbs to provocation from the Minsk City Executive Committee., intimidated people with fines, and these state employees from the Minsk City do not wear masks and do not put on.
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July 2, 2022
Good department and well done operators 👍
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February 16, 2021
The bank is normal. The service is good. The opening hours before 19.00 are strange. It is difficult for those who work before 6 p.m. to get in.
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October 19, 2021
50!!! Fifty!!! minutes in line on a weekday morning!! With a half-empty jar at all!
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November 30, 2019
It's just a terrible department. Giant queues. There are frequent failures in the electronic queue. The administrator's work is not visible. How many times have I come in, I have never sat to the end of the queue, and you will not get help in carrying out the operation through the terminal
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