Minsk, Niezaliezhnasci Avenue, 87Аэтаж цокольный
Belaruski Narodny Bank
Address
Contacts
+375 17 309-73-09
Show phone
Business hours
Closed until 9:00 AM
Directions
Park Chaliuskincaw
510 m
Ploshcha Kalinina
219 m
342 reviews
December 26, 2024
I want to leave my feedback, and like most, it will not be in favor of the bank. In August, I bought USD to make a deal to buy an apartment. The amount was large and the check was saved, but it turned out that the transaction took place only now (in December), and the money bought from the bank lay untouched. What I'm getting at is, there's a deal on it with 5 100 USD bills, they won't accept them because they're unusable (mold and stains on the bills), so I take the check and go to the cashier, where they turn me around with explanations that my bills should be checked by some super specialist and identify the flaw, and only then, it is possible to exchange my bills for bills without a defect. I tried to clarify why it was necessary for me, the bank's client, to do a lot of unnecessary and inconvenient actions for me, if it was possible to sort me out on the spot, and then to solve those bills with the defect already inside and release me as a client and apologize, but no, this did not follow. Tired of fighting with the cashier, I tried to find a client with advice from a hotline specialist, and then they also made it clear to me that the bank was not going to do anything for me, and was not going to do anything at all in this situation!! Well, it remains only for you, ordinary people, to warn you against such a customer-oriented bank!!!
See original · Русский
2
November 8, 2024
Misinformation or unclear information from the bank about the terms of charging for card service 1-2-3.
There were no transactions in October, however, the bank charged the service fee. According to the bank's terms, the absence of transactions during the month is a condition for not charging a service fee. But they do not indicate that transactions made in the last days of the previous month are processed in the next month and are reflected as a transaction of the current month. Thus, the bank's customers still "get" on the "subscription fee". Moreover, there is no note or mention of this in the rules. Or does it appear that you would not notice? And this "I WANT A MONEYBACK" button? It's just humiliating the customers. Didn't someone invent how to make money from inattention, forgetfulness or busy customers?
It all looks cheap and humiliating.
See original · Русский
2
November 26, 2024
The first bank of the many tried ones that caused such emotions. Due to the large turnover on the card, I did not immediately realize that cashback no longer smells. Although money was transferred to the card and purchases were paid from it precisely because of the cashback. It turns out that now you need to have time to click on the button in the application that does not appear five days a month so that your money does not burn. They were "informed" and "properly" warned, they are about the news on the site. How could I not read the news of my "favorite" bank every day. Not in Viber, which the bank used to inform. There is no information on the bank's social networks. Resume. We decided to quietly spend the money that was actively promised in advertising. Thank you. And goodbye. Let's go to those who do not cheat and do not steal.
See original · Русский
4