I really didn't like that, given the relatively small queue, it took as much as 50 minutes to wait and change the money. At first, 2 cash desks worked, then one closed for a technological break. I think your institution should be focused not only on the quality of services, but also on speed. After such a discussion, the desire to use the services of your bank disappears.
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Я Т.
Level 5 Local Expert
April 26
Must be the worst service in the city. The queue is always above an hour, the service speed is 2 villages in 40 minutes. Then the system hangs, then the cashiers are engaged in consulting, instead of servicing. Coupons don't make sense at all - the queue is split up by someone who is from a specialist. Of the two cash registers, either one or two are working, but in no way...
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Алексей Обуховский
Level 9 Local Expert
July 21
It is always a good exchange rate. Therefore, there is always at least a small queue, for which there is no room in the room, often you have to wait outside. The staff is polite and pleasant,