I want to write my review not about the work of the employees of the branches, but about the attitude of the bank itself to its customers, or rather its board.
About a year ago, the bank released a product: "Digital card 1-2-3". A wide advertising campaign was launched announcing the main advantage of the card- moneyback in the amount of 1.2 or 3% of the transaction amount, depending on the type of operation. I purchased such a card from the bank in March of the 24th year and for a couple of months they actually returned moneyback to me at the beginning of the month for last month's transactions - it's nice. In May, I went on vacation and had an expensive medical procedure. She paid off all expenses with a 1-2-3 BNB bank card. The cost amounted to more than 15 thousand rubles. Of course, counting on a "decent" money back. But in June, the moneyback did not arrive. It turns out that in May, the bank unilaterally amended the agreement with users by posting a note in the news feed on the site that in order to receive a moneyback, the client must "express his consent to receive a moneyback": from 01 to 05 of the month, you need to go to the LC, find the button "I want to get a moneyback" and only after that, by the 10th day, he will receive a moneyback to his account. Didn't have time or didn't know - your problems! the bank will keep the client's money for itself. And he doesn't care what you did to make the payment with their card and how you counted on this money. Also, the fact that the client purchased this card only for the sake of the stated advantage of receiving a moneyback does not bother either!
By the way, you pay for the card in a single payment upon purchase for annual maintenance, and not for each month, as with MTB bank, for example. Therefore, not only will my money not be returned to me with moneyback, but also the money for the card will not be refunded if the contract is closed early. And I will close it, because it is unpleasant to be a bank customer without human ethics!
How to describe such behavior in Russian is up to you to decide. I don't have polite words, so I won't evaluate it here. I will say one thing - I personally am no longer a client of this bank and I will not recommend it to anyone! Since mean deeds from organizations of this level do not fit in my head.
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Дмитрий К.
Level 2 Local Expert
July 19
The behavior of the bank resembles small-time crooked hawkers, not a serious organization. They try to cheat on small things. Regarding their 1-2-3 card, it's a circus in general… To get a moneyback, you now need to have time to log into the application on certain dates and click on a button hidden somewhere! Naturally, they will not send you notifications, just as they did not send notifications that this card (which, by the way, was issued for a fee and on this basis its service was free) will now charge 5p for service. That is, I paid for the plastic, used it for several months and now I still have to pay 5p each month if I don't get 500p of payment. It would still be fine, but now these 500 rubles need to be collected for the most part by paying her "live", because they introduced restrictions on credited cashback from ERP operations (online stores, utility bills, etc.), and the main stream for me was just the same online. In addition, when I issued the plastic, it was said that it was possible to withdraw cash from ATMs of Belgazprombank without interest (as with the partner bank). As a result, they changed the conditions here and there is a percentage from this card (at the same time, it is not taken by Belgazprom, but by BNB itself from its users). Assuming this, I previously withdrew a small amount above the interest-free limit of 1000 rubles and waited a day to see if there would be a bribe from this bank. Without seeing the write-offs, I took off everything else, and lo and behold in THREE!! the day after the withdrawal, I was charged a commission for cashing out my own money in 100 rubles!
In my memory, this is the first bank that changes the terms of service in this way. In small things, sneakily, without sending notifications (it is clear for what purpose).
Of course, all these are small things in terms of the sums I personally pressed, and at the bottom in the comments a specially trained employee will write in official language that he is a fool and we can do what we want, but such small things create an impression of the bank's culture and its attitude towards consumers. Personally, I closed my accounts, to which I received transfers from legal entities in this bank, and moved to another (or else they might change something else). It's good that the first bells sounded on such small things.
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Русская Фрося...
Level 9 Local Expert
June 10
Cleanly, the cashier is a very friendly and responsive girl we came across (06/08/2024 at about 14.00 we were) I told you everything and advised you, since we are tourists from Russia.. In general, nothing bad.. Only good things
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Николай Заломский
Level 8 Local Expert
February 29
I came from St. Petersburg to open a bank card. And I must say that I really liked the service, they told me everything in detail and politely about all the products and services, answered all the questions. I am a bank employee in the Russian Federation and I can say for sure that the level of service is very pleasant. I did not remember the name of the manager, but if the bank's managers read and see my review, I ask her to encourage her, my coupon was F9 02/24/2024 at 14:48
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ERR_NAME_NOT_RESOLVED
Level 13 Local Expert
October 12, 2023
Modern, technologically advanced, convenient. A breath of fresh air from Georgia among the old mossy banks.
In more detail: a very convenient application (there are drawbacks, but in general it is very good), almost always excellent exchange rates, withdrawal of money at the cash register via QR code, the first (!) bank in the Republic of Belarus that made cashback cards with real money.
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Johnny G.
Level 4 Local Expert
September 9
The worst bank you can imagine was misled, issued a free card, which turned out to be paid, took my money just like that, for nothing.
In no case do not contact this bank, their actions are very similar to fraud
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Максим Гасай
Level 3 Local Expert
May 16
Ticket offices often go on breaks at the most inopportune moment, which is why long queues gather. As a rule, the best exchange rates in the city
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Илья Рачков
Level 7 Local Expert
May 15
The staff is nice and friendly. The young ladies answered all the questions and solved everything very quickly.
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Марина А
Level 5 Local Expert
May 20
Interesting projects for users, quick solutions - if everything is good. There are situations when you can't take off your own boots
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Александр К
Level 8 Local Expert
August 22
On August 22, I took the ticket at 15:25
It's already 16:23 and my turn hasn't even come close
And only one window works.
The collection arrived and the working window was closed.
The most braking bank
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Дмитрий Матвеев
Level 7 Local Expert
July 7
A constant queue, very tedious service.There is almost always one cash register.The rest of the Pushkin staff are looking out the window and crushing flies...
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Sabina
Level 5 Local Expert
May 29
Constant queues, ordered an online ticket, waited 30 minutes. It's terrible, of course. The only branch in the city and for so long everything
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Inese sare
Level 5 Local Expert
June 16
For a very long time. Although considering that they dramatically change the terms of their products and charge money for free cards, they will soon be empty
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Вадим степаненко
Level 10 Local Expert
February 15
A good department. I have been serviced for a long time. Friendly staff. They promptly resolve all issues.
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quadokee
Level 9 Local Expert
July 22, 2023
Классный банк, все сделали быстро и понятно рассказали. Время ожидания - минимальное. Приложение банка очень стильное, также приятные курсы.
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Сергей Анисимов
Level 19 Local Expert
July 6, 2023
По предоставляемым услугам все хороше но время обслуживания в кассе это вообще в наше время что то с чем-то 2часа потратил на приведение операции пустяковой операции(перевод денег на карту Тинькофф)Это касаются не только Витебска , в Могилеве такая же ситуация в кассу очередь километр. З это две зве звезду, ускоряться нужно ,а не жить в 20веке.
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Kate
Level 15 Local Expert
July 31
One of the two ticket offices is open during rush hour. Very long service and long queues.
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Evgen Gutovv
Level 5 Local Expert
September 4, 2023
Отвратительно, большие очереди, выстояв которые оказывается что нет денег белорусских, в обмене валют отказывают, хотя в других банках эти банкноты принимают, буду обходить стороной.
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Дмитрий
Level 9 Local Expert
January 6
Very nice and professional staff!!! Thank you very much!!!
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Ирина
Level 7 Local Expert
August 25, 2023
Очень вежливые сотрудники банка, помогают решить все вопросы
Почти всегда самый выгодный курс обмена валюты
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Сергей Сафоненко
Level 8 Local Expert
February 2, 2023
Один из немногих беларусских банков, который в нынешних условиях реально решает многие проблемы.
Обращайтесь. Если не помогут здесь - не помогут нигде.
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Александр Симуков
Level 16 Local Expert
November 26, 2022
Это не банк…, а скорее Структура, для «отмывания» денег. Сотрудники «для мебели» по любым вопросам, решение принимают «Минскачи». Ничего не знают, ответа дать не могут. Я у них закредитован, с погашением кредита, полная неразбериха. 4 года плачу…, а как должен был, такая же сумма и сегодня… ЛЖЕЦЫ И ВОРЫ!!!
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Vitaly Khimichev
Level 15 Local Expert
May 26
Fast, clear, convenient..
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Артур
Level 5 Local Expert
September 13
There is only one cash register. Everything is very slow
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татьяна
Level 3 Local Expert
June 14, 2022
Отличный банк, очень грамотные сотрудники , вежливое и терпеливое обслуживание на всех этапах. Огромное спасибо за помощь в заполнении платежного документа.
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Алексей Л.
Level 4 Local Expert
July 20
It was very hot, the air conditioner was not working.
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Сергей Д.
Level 9 Local Expert
April 17
Queues, long service!!!!
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boris s.
Level 3 Local Expert
October 2, 2023
A terrible bank. You can take a ticket and stand for 30 minutes or even more. The staff is terrible. I do not recommend :((((
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Юрий Колосов
Level 7 Local Expert
June 15
Good, modern.
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IOAN
Level 7 Local Expert
August 14, 2023
Максимально некомпетентный банк, в котором не могут разделить потоки клиентов! Отвратительный сервис и обслуживание
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Елена О.
Level 3 Local Expert
August 12, 2022
Ужасное обслуживание. Персонал работать не хочет от слова совсем. Сотрудницы бегают туда-сюда, задерживают очередь, т.к. вызывают номера талончиков сначала в порядке очереди, а потом с точностью до наоборот. Сидели с 11:38 до 13:14. Ужасно. Отвратительно медленная скорость работы.
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Игорь
Level 6 Local Expert
February 10, 2023
Это просто ужасный банк.
Все максимально медленно… 1 менеджер по работе с физ.лицами.
Сижу в банке уже 30 минут, впереди один клиент🤣🤣🤣🤣
Совок какой-то!!!!!
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Ольга
Level 19 Local Expert
August 9, 2023
Выгодный курс валюты, указанный на табло, не гарантирует наличие в продаже этой валюты. Часто захожу в этот банк, стою в большой очереди, а иностранных денег в наличии нет.
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Сидоренко Дмитрий
Level 18 Local Expert
September 20, 2022
Вечно очередь, люди в ожидании стоят в коридоре, тесно, нет мест посидеть, мало специалистов. Единственное отделение а городе, могут себе позволить поиздеваться над людьми
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Сергей
Level 5 Local Expert
June 22, 2022
Персонал приветливый и отзывчивый, НО его патологически мало для данного банка. 2 специалиста и более 10 ожидающих. Уважаемое руководство - примите меры к усилению.
Дмитрий Будкевич
Level 26 Local Expert
January 15, 2023
Пошли навстречу в спорной ситуации. Удобно работать в связке приложение-qrкод-касса.
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Владимир Дубровский
Level 2 Local Expert
July 24, 2023
Очень и очень долгое обслуживание,при большом наплыве людей работает 1 касса!!!
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Obeskisonen
Level 12 Local Expert
October 4, 2022
Настоящий филиал ада в Витебске. На весь банк 2 кассы и 8 окошек. Работает 1 касса и 1 сотрудник. В эту субботу после обеда касса обслуживала одного клиента 50 минут. Люди проводят в очереди по 4 часа, и нет гарантии, что они попадут к оператору до закрытия. Все на нервах, скандалят, доходит чуть ли не до драки. Отношение к клиентам абсолютно нечеловеческое.
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Руслан Иванов
Level 3 Local Expert
September 21, 2021
Второй раз прихожу в этот банк и приходится ждать более 1 часа , что бы сделать несчастный 1 платеж. Всегда работает 1 специалист , который ничего не знает. Хотел внести деньги через свое приложение, в итоге все зависло😂 Ждали еще 5-10 мин пока разберутся. Итог: я потратил более 1 часа , но так платеж и не сделал))) Это просто цирк ! Может это вина не работников отделения, но делается все очень медленно!
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Михаил готовые навесы
Level 11 Local Expert
June 26, 2022
Персонал доброжелательный, карту открыл. Из недостатков- российские рубли меняют по курсу очень выгодному банку. Но сделать с этим ничего нельзя :((
Ирина Угначёва
Level 8 Local Expert
January 27, 2023
Курсы хорошие, персонал вежливый, валюта всегда в наличии👍
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Анна А
Level 3 Local Expert
June 24, 2022
Ооочень медленно работают "специалисты". Пришлось сидеть в очереди из 5человек 3!!!!! часа чтобы открыть карту..... Нет электронной очереди, неразбериха кто за кем занимал....
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Максим Кулевец
Level 8 Local Expert
June 10, 2022
Две кассы. Обслуживание не сказать что долгое. Очереди иногда большие. Нет очереди по талончикам, только живая. Помещение не большое.
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Александр Зверев
Level 18 Local Expert
May 17, 2022
Очень технологичный банк, но большая претензия к поддержке в приложении или в чате телеграмм. В остальном банк всячески рекомендую.
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Сергей К.
Level 7 Local Expert
May 21, 2022
Отзывчивый персонал вежливые и не конфликтные сотрудники очень дотошные до каждого знака применения но в бланке это скорее плюс
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Иаан Гладченко
Level 6 Local Expert
January 5
Everything is just fine
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Александр
Level 6 Local Expert
August 30, 2022
Неудобный офис, медленное обслуживание, постоянные очереди и очень душно когда стоишь в этой очереди.
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Светлана Вардугина
Level 17 Local Expert
July 14, 2022
Не однозначное мнение, всё вроде бы хорошо, но как то не так, место может маловато....
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Сергей
Level 13 Local Expert
January 17, 2023
Неплохой банк, но постоянные очереди в кассу и к специалистам.
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Елена
Level 6 Local Expert
June 30, 2022
Пишут, что касса должна работать в пункте обмена валют, а она не работает
Работник опоздал на 10 минут