The assessment is not about the branch, but about the bank. I don't understand what happened to him over the past year, maybe the leadership has changed, maybe something else.
1) to get through to the bank, you need to hang on the line for 30-50 minutes;
2) switching is malfunctioning, I press "2" to switch to Legal entities, I get through for 30-50 minutes, and then it turns out that I got to physicists. And so it is every time;
3) the personal manager was removed, although the turnover increases annually;
4) what was done with the 1-2-3 cards is generally considered fraud. A card that is promoted as a Moneyback card, that is, a priori it should give a Moneyback, now it does not return it. More precisely, if you log into the application from the 1st to the 5th and click on the "I want money back" button, you will be returned. However, not up to 10, but with a constant offset. But isn't it absurd to confirm the desire to get a cashback on a product that is primarily started and promoted as a cashback card?! I understand why the bank did this (so as not to pay everyone who forgot or did not know how I was for 4 months), but this is a complete lack of respect for customers;
5) and I don't understand why, but BNB, wherever I am, has become a bank with very long queues.
In general, why be where you are not welcome. It is necessary to transfer all companies to another bank and actually your personal and family accounts too.
See original · Русский
alozvezd a.
Level 4 Local Expert
August 7
The service is just terrible, the staff work as slowly as possible, in order to withdraw money from the account or exchange currencies, you need to stand in line for an hour for people taking a loan, it would seem that you can withdraw money from an ATM, but half of the ATMs in the branch do not work, and the second one does not have currency, judging by the feelings, they just scored on replenishment. If it were possible to put less than 1 star, then I would put less
See original · Русский
3
Show business's response
Галина Писарева
Level 14 Local Expert
July 3
The bank is good, but there are very few employees and they serve it for a very long time. ATMs are not working, to put 500 euros into the account stood in line for an hour. It's a very long time.
There are no complaints about the employees, they are very polite, they explain everything clearly and for a long time (until they understand).