Belaruski Narodny Bank

Rating 4.2
122 ratings
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60 reviews

Level 7 Local Expert
October 14
A stupid bank. I went down the path of making money. It all started with the 1-2-3 card. They attracted people, and then deceived them by adding some kind of button in the application, obviously older people do not receive a cashback from this card. The last time I was in the department, they persistently pushed me to open some deposits and take out loans that did not fall to me (a person can decide for himself whether he needs a loan or not). The feeling is that they recruited some sales people, not support people, while they do not always fully know what to do with their products and generally consult people on rare issues. I don't know what their superiors teach them there? Apparently only to sell. This is definitely a transfer to another bank
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3
Level 4 Local Expert
August 16
A few months ago, I released a 123 virtual card. Every time I came to the Dana Mall branch to top up my card through ATMs, they only offered the opportunity to check the balance on the card or withdraw money. When contacting a consultant, I was directed to the cash register for replenishment, where I had to stand in line for about 20 minutes. A week ago, I came to the same department with my boyfriend. He attached his card, exactly the same as mine, and he got the function of replenishing the card. We turned to a specialist again, but we were sent to the cashier again. After 10 minutes, the consultant created an application for consideration by a technical specialist and promised to contact me on Monday. No one got in touch on Monday, as well as on Tuesday. That day, I called the hotline and was surprised to learn that the application had not even been created. That is, the consultant simply hid the information. On Tuesday, the application was still created and they promised again that they would contact me. Two days have passed, but no one has called. I contacted the hotline again and, after waiting 20 minutes for a free operator, I found out that the application had been created, but no one in the Dana Mall branch contacted me. The operator promised to remind them of my appeal. The next day, they contacted me anyway, asked the same questions as the first time, because the first time they only pretended to write down the information and said they would sort it out. Throughout the week, I am switched from one specialist to another, and no one offers a solution to my problem. The customer orientation of this bank leaves much to be desired.
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2
Level 5 Local Expert
November 18
The ATM ate the card. Even if you realized instantly, nothing can be done. A warning that the ATM is not working in the same color as the worker's. The only employee who still had to wait said that the cards were returned to everyone, however, for some reason, she refused the offer to insert the card, and suddenly she would not return. The card reader didn't have a warning somewhere. The wait is a week, but no one can say a clear time frame. The best bank to collect problems on your head from scratch!
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Level 6 Local Expert
June 2
I was in this department to issue a card. There were few people, so they were called immediately after receiving the ticket. All issues were resolved efficiently and quickly with a knowledgeable specialist. Thank you, I hope further cooperation will be as pleasant!
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Level 7 Local Expert
May 30
The specialists are quick and attentive, they work well, the queues are small and pass quickly Comfortable sofas for waiting
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Level 3 Local Expert
November 5
A debit card at a random moment becomes a credit card, with unclear charges. The ATM has not been working for the second month and God forbid it will work in a month. The queues are huge because now all the money is put on the card through the cashier, everything is very slow. They promise to send information about the write-offs, but they do not send anything.
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Level 4 Local Expert
November 5
I came on a working day at 15.30, took a ticket for a consultation. there is ONE consultant sitting and a queue of 20 coupons in front of me. I sold 30 minutes and left. Where are the other consultants? the desire to open a card of this bank disappeared completely. date November 5th
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Level 4 Local Expert
August 9
A disgusting bank. Funds were debited for allegedly using the card, although no transactions were carried out on it, but the cashback for the previous month came. The debt has been repaid but does not allow you to close the card. I don't recommend it
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3
Level 7 Local Expert
May 4
BNB, Alina Bondarenko's first day working in a responsible position - retail sales economist I always get young shots. You should be proud of them after graduating from college in your specialty Everything is correct with a smile, she explained to me with dignity and clearly about the card that I wanted to get So keep Alinochka! Good luck to the whole team!
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2
1
Level 8 Local Expert
April 1
The exact opposite of the bank on Dzerzhinsky in Titan. There are problems with queues at the checkout and everything is done quickly with specialists....on the contrary, there are a lot of cash registers and they are nimble, but there is only one specialist and sooo slow. One person in half an hour. Moreover, the coupon does not even write how many people are in line to see a specialist in front of you, it is impossible to understand whether it is worth waiting or it is easier to go to another time / department
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1
Level 7 Local Expert
April 24
Every time you don't come, it's very slow. 2 out of 4 ticket offices are working, in the rest someone is discussing something and it feels like every time they have some kind of force majeure, because of which everything is slow. And the people are a Dana mall car and damn you're sitting, the queue is not moving. And so every time, with rare exceptions, at 10 a.m. on a weekday, when everything is the same, there are just fewer people and therefore more or less the wait is up to 10 minutes)
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Level 10 Local Expert
September 24
To be honest, there are a lot of questions for the bank. The online transactions section has stopped working. It is impossible to replenish the card normally. There are two terminals in the hall, each of them says that it is possible to accept money. When you attach the card, this function is not present. We tried it on different maps. At the same time, two months ago everything was working fine. You take the ticket to the queue, and you have to wait 30-40 minutes!!! Are you normal? Do I have to wait 30 minutes to put 1 bill on the card?? And it's 11 a.m. in the yard, not the evening of 17-18 hours. And after all this, you won't be able to view your transactions, because nothing works. But you quickly write off the money for using the card, as it should be, but something is not clear for what. How do I use your cards normally???
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1
Level 8 Local Expert
April 15
A great bank. We like. Location, staff, course, spacious. The yellow Jersey of the leader goes from technobank to BNB. Even though there was no Russia yesterday. But there were dollars)
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Level 8 Local Expert
September 14, 2023
Наконец-то открыли полноценно отделение. Все отлично, очередь быстро идет, время тратить не надо. Все любезны и приятны. Просторное помещение, есть детский уголок
1
Level 13 Local Expert
October 24
Extremely expensive cards, while the promised "best rate" is broken down by hidden fees when replenishing the account. I'm sorry I bought a card here
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Level 21 Local Expert
November 13
Everything looks more or less decent. But, the queue is just crazy, probably 30 people, and the specialists are working very slowly.
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Level 30 Local Expert
May 29, 2023
Удобное расположение. Квалифицированный персонал. Работают в выходные. Перечень услуг на высоте. К сожалению не пришлось воспользоваться, но приятно было пообщаться и получить исчерпывающие ответы на все свои вопросы. Рекомендую!
1
Level 7 Local Expert
March 19
There is only one specialist consultation window for the entire department. You spend time in the queue. And the consultant herself is in no hurry, she works like a sleepy fly. The ticket offices are working like clockwork, there are no questions.
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1
Level 5 Local Expert
October 21
There are always one and a half specialists for the entire department except for the cash registers. When coming here, count on half an hour of sitting
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Level 6 Local Expert
February 12
There are crazy queues, you can't get to the specialists at the ticket offices. Waiting over 45 minutes just to pick up the manufactured card. Pay attention either to their work speed, work in the system, or to the increase in staff.
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2
Level 6 Local Expert
November 7
a good department and responsive staff
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Level 30 Local Expert
January 7
Competent advice from a specialist at table No. 6. She explained and answered the questions clearly and competently. I recommend the department.
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Level 5 Local Expert
August 8, 2022
Плюсы: низкий обменный курс по мобильному приложению. Минусы: В ЦБУ очень маленькое пространство для такого большого количества людей. Сегодня вечером при подходе к отделению стояли на улице люди около десяти из-за того что просто негде в нутри разместится. Взял талончик к кассиру по обменым операциям в 18:20 очередь подошла в 18:57. Весь мокрый от душного пространства подходиш к кассе а прямо над кассой весит кондиционер пожелтевший старый который дует прямо в голову ледяным воздухом. За все время нахождения в банке работники как напоменалки громко предупреждают что работаю до 19:00 и кто неуспеет того необслужат. Под конец творится ажиотаж чтобы всех обслужить. Уважаемый управляющий банком может стоит пересмотреть условия обслуживания клиентов?
4
Level 8 Local Expert
September 30, 2023
A very convenient bank for me. It is good that the branch opens together with the opening of the shopping center
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1
Level 14 Local Expert
July 25, 2023
Увы, внешне современный банковский сервис упрямо настраивает на ожидание столь же современного и быстрого обслуживания. На деле, к сожалению, ожидания не оправдываются. Простая замена телефонного номера в контактах решится всего-то за какие-то 20 минут…
1
Level 7 Local Expert
September 17
The first time I came, I really liked it, it was very cozy. But after the situation that happened through no fault of mine and the consequences after that, there's not a foot in there at all.
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Level 6 Local Expert
May 29, 2023
Расслабьтесь, отзывы устаревшие. Банк открылся на другом месте, у главного входа в DanaMoll. 4 кассы и специалист, банкомат и все удобства для недлительного ожидания.
2
Level 8 Local Expert
August 4
Convenient, fast, there is no queue
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Level 4 Local Expert
May 15
Friendly staff, it took 5 minutes to open a card for a foreigner
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Level 10 Local Expert
November 8, 2023
Nice office, It's a pity they have loans that are not profitable ... And they do not print out payments, in other banks, they provide all the information
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Level 5 Local Expert
March 4, 2023
Боже, уберите надпись «отделение». Это не отделение, а банкомат+сотрудник рядом. Я приехала в «отделение» снять деньги со счета и в итоге зря потратила время на дорогу, так как отделения там нет и в помине.
Level 4 Local Expert
September 15
The most terrible bank, failures for several days, it is impossible to withdraw money from either a passport or an ATM, why do you need such a bank at all
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Level 10 Local Expert
October 2
I took off the star while waiting.
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Level 4 Local Expert
January 8
Wonderful communication with cashiers and consultants with:
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Level 7 Local Expert
March 9
Good service, fast. The staff explained everything in an accessible way.
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Level 12 Local Expert
June 4, 2022
Были 02.06.2022. Очередь большая -человек 10. Стояли примерно 30-40 мин. При этом сотрудник банка очень грамотный, хорошо знает свое дело. Старается как может быстрее обслужить клиентов и всем помочь. Оценка 4 только за организацю
5
Level 4 Local Expert
June 25
A super bank!
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Level 7 Local Expert
June 29, 2022
Написано, что отделение, а по факту в это небольшая точка, расположенная посередине ПРОХОДА в ТЦ, как какая-нибудь точка по продаже франшизного медовика или шапок. 2 работника, один за единственным лэптопом сидит, а второй обслуживает клиентов на ногах. Очереди большие, а клиентам, ожидающих своей очереди, сидеть негде(( А ещё все документы лежат на полочке под столом у работника банка, и они прекрасно видны. Так что персональные данные клиентов и т.п. в "полной безопасности") К работникам банка претензий никаких. Банк такие условия создал. Ему и исправлять это. Пока никому не рекомендую ехать в это "отделение". UPD 29.06.2022: банк ответил на отзыв и заверил, что внесёт изменения. Оценку скорректировал (как и отзыв, т.к. местами был резковат). Так что ждём-с конструктивных и позитивных изменений)
3
Level 13 Local Expert
December 9, 2021
Никогда не пользуйтесь банком бнб они отстали лет на 15 по качеству услуг от других банков настолько все неудобно что я открыл карточку Бнб банка и она у меня просто валяется после того как я столкнулся с их мобильным приложением попыткой перевода денег на другой счет я пошёл открыл карточку в другом банке и теперь у меня нет проблем карточка бнк 123 просто валяется
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Level 4 Local Expert
August 12
Everything is gorgeous
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1
Level 4 Local Expert
April 26
When you need to withdraw money, the application hangs and wait for it to be fixed Or with a 1% commission, withdraw the old-fashioned way
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Level 6 Local Expert
October 22, 2022
Быстро и доходчиво обслужили, хоть и место проходное. Пошли на встречу в нескольких вопросах, хоть и не обязаны были
Level 12 Local Expert
October 6, 2023
Communication experience is not enough yet. But life will show
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Level 15 Local Expert
January 11, 2022
На сайте написано: ТОЧКА БАНКОВСКОГО ОБСЛУЖИВАНИЯ. По факту: банкомат + специалист. Кассы нету. По словам работника(к ней претензий нету): «Вам могут помочь разобраться с мобильным приложением и сделать оплаты через него).
2
Level 6 Local Expert
March 19
One consultant for the entire bank. The queue is 20 people. For each person, 10 minutes. This is bullying
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1
Level 9 Local Expert
January 11
Everything is fast and to the point.
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Level 7 Local Expert
July 19, 2023
Очень неудобное приложение!!! Полный развод по вкладам!!!
Level 15 Local Expert
December 17, 2022
Побывал в Советском Союзе. Высрмерно и не информативно. Персонал надо учить.
Level 14 Local Expert
July 8, 2023
хороший зал.и персонал вежливый.
Level 6 Local Expert
August 14, 2023
Постоянные очереди по 20, а то и 30 минут