Belaruski Narodny Bank
51 review
April 16
BNB Bank is the worst bank in Belarus for the following reasons:
1. The minimum number of ATMs in Minsk
is unlikely to be 10.
2. Constant failures in the operation of the application and the system in general.
3. Non-working broken terminals.
The touch buttons of the monitor do not work at the banking point in the Green shopping center on Kamennaya Gorka.
It turns out that in order for the ATM to issue money, you do not need to press the button itself, as is customary everywhere, but you need to press ABOVE the button, that is, you need to press outside the button to make it work!!! In order for the button to work, you need to push past the button!!!
The fact that the terminal is a jamb and it is necessary to press past the button is not written anywhere, the specialist at this point is also intensely SILENT about this.
I stood near the terminal for five minutes, the specialist did not say a word about the ATM's FEATURES.
And when I asked her, she replied that she was currently serving another client and it was not correct to be distracted from him.
Is it correct to install a broken ATM for customers???
4. There is no offer book at the facility, which is a violation of the legislation of the Republic of Belarus.
It's a terrible bank.
Do not use his services.
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1
January 15
Belarusian People's Bank is a reliable and convenient bank. High-quality service, favorable conditions and a wide range of services. I recommend it for cooperation!
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April 4
Not a bank, but a complete hemorrhoid for the client. Stay away from him. An application that doesn't work for days, a moneyback only on a secret button and only if you don't forget to press it before the 5th, there are many conditions necessary to perform free maintenance. If you click get PIN code in the app, you will not be sent the old PIN code, but a new one, which you will first need to confirm at the ATM, and before that, the card will be blocked.
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1
May 14
The most lame bank in Belarus. I issued a 1-2-3 virtual card, the validity period of the card came to an end, 0.84 kopecks remained on it!! I transferred my own money to my phone, and the so-called bank charged me a 5-ruble card fee! 5 rubles, Karl!!!! For a payment of 84 kopecks! I hope to pay and never contact this "bank" again.
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1
March 5
I don't often use the services of the branch in Minsk, 104bDzerzhinsky St., and every time I visited the bank, there were a lot of people in queues, it was a nightmare to get to the specialists in the evening, the opening hours were until 20.00, but from 18.00 only 1 specialist out of five windows worked.
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1
January 29
I would like to express my gratitude to Pavel Shemetkov, a specialist who helped me figure out my problem and answer all my questions, even very stupid ones. Thanks to such employees, I want to continue contacting this bank.
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March 21
There's a girl named Alina working here, sort of).. a very competent employee . I helped with the account opening and the application twice in the evening..due to the bank being blocked.
I wish you career growth!
Well done!
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1
May 29
I went to change the currency before the trip.. The girl at the checkout is working fast, the queue was moving fast, I didn't even have time to get on the phone. The course turned out to be slightly more profitable than nearby. Compared it.
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April 27
Conveniently, you can also go shopping at the store and get a bank consultation. The staff is intelligent, they explain it competently
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February 2
Cash acceptance at the ATM has not been working for three months due to the delayed change in processing. The specialist said they were about to do it. Another month has passed and nothing has changed.
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2
November 6, 2024
Good afternoon.
I am a regular customer of BNBANK and until today I was very pleased with the relationship with it
But after talking with the operator of this Bank today, Anna Tereshchenko was extremely disappointed.
This is the case when an ordinary employee crosses out all the good things that happened before with his behavior.
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2
August 27, 2024
A terrible bank . I've been using it for 3 years . The salary card from this bank , and also made an additional 1 2 3. the first years were still normal. Now it 's just TERRIBLE!!!
Constant failures in the banking system , not to pay , not to transfer money .
There are such and such repairs all the time.
IT 'S IMPOSSIBLE TO GET THROUGH AT ALL . for 30-40 minutes in the queue at number 1😂
It's just some kind of nightmare !!!
I'm going to change the bank.
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5
1
May 18
I recently opened a bank deposit. The employee calmly explained the conditions and helped me choose the appropriate option. The registration took about 15 minutes. The department was clean, quiet, and almost empty of people. It's nice when everything is fast and to the point.
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November 7, 2024
I closed the ruble 123 and currency cards due to the fact that this so-called people's bank unilaterally changed the terms of maintenance.
I entered a payment for it and did not notify the customers personally.
There are many ways to make money out of thin air, but this one is the most disgusting...
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2
November 10, 2024
I closed the ruble 1-2-3 and currency cards due to the fact that this so-called people's bank unilaterally introduced payment for maintenance without personal notification to customers. Thus, the bank has lost my trust.
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3
May 25
This is the second time I've taken out loans here. The first time was on the phone, now for repairs. The conditions are really normal, especially when compared with what is offered in other banks. Everything is transparent, without unpleasant surprises, and you can design it in the app.
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July 23, 2024
I closed the ruble and currency 123 card due to the fact that the bank changes the terms of service unilaterally, without even notifying the client. I received the notification only when the money was debited from the account. I do not recommend it.
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5
September 20, 2024
the bank does not allow you to withdraw money from the card. The support in the app is not responding, the phone support is not responding, the bank employee does not know anything and cannot help in any way. why is such a bank needed?
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3
October 14, 2023
Do you select employees to just be? A girl in green City on a stone hill was chatting on the phone while two potential clients were waiting for her. At first I thought that she was communicating on working moments, because the person was waiting for us, but it turned out not. We waited for 5 minutes until she talked enough. Absolute disrespect for customers. They asked about the exchanger, since it is listed in Yandex maps. To which the answer would be: "show me where this is indicated" in an absolutely boorish tone. I am usually very loyal to those who work with people, but there are all limits, the feelings are disgusting from contacting this specialist.
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3
1
August 11, 2024
I am from Russia, I issued a card from this bank in order to make payments in Europe (the card was a mastercard in euros, not a nominal one), according to the employee's girlfriend, in order to pay with this card and book, for example, booking, you need to attach it to the pay pal (spoiler:it does not attach) , payment on this card did not take place physically either: neither in the supermarket, nor on the bus, nor in the hotel) , at the same time they took 10k for opening the card, and withdraw money for servicing a useless piece of plastic, while payment did not take place in both France and Spain, if if you need a card to pay abroad, do not contact this bank!!! Also, the tech support girl did not help in any way, repeatedly! And they advised me to ask "which cards they accept" and pay with them! Shame on you!
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4
October 14, 2024
I do not recommend the bank, I have been a customer of the bank for many years, but this year, it's terrible.
The conditions are constantly changing and they do not notify you about it, you will find out in fact! I do not recommend it.
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3
March 10, 2024
Fix your ATM already, or better yet, change it to a modern one. It is impossible to replenish the card, it does not accept absolutely smooth, clean and whole banknotes. It's been like this for several months now. Either it doesn't work at all or it doesn't accept money, of any denomination and year of issue. Even one star is too many.
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3
1
August 24, 2024
Thanks to the bank's specialist, Yulia Karpik. The specialist competently explains what needs to be done, helped to figure out the application. It works very quickly and, most importantly, efficiently.
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1
1
May 19, 2024
Well done Belarusians. Yesterday we did it efficiently and quickly, despite the huge flow of Russian citizens on this day. Greetings from Russia!
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2
December 27, 2024
The most profitable course in Minsk was here at that time
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September 25, 2024
The ATM has stopped accepting cash, you need to work hard to find one that still accepts it...
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1
May 25
Credit! There is a contactless ATM
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April 14
a convenient island, I went to get groceries and asked for one thing about diplomatic deposits from bank employees. I think it will be irrevocable for 13 months.
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January 17
You can withdraw $100 at a time from an ATM
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1
July 1, 2023
Good afternoon.
I ordered a premium card, Visa Infinite, from BNB Bank. The place of receipt of the card was Minsk, the Castle shopping center!
Today I waited in line for 45 minutes just to pick up the card!!! It's early in the morning on a day off!
Do you consider this the level of premium service?!!!
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4
May 21
A pleasant employee helped me get my bearings on loans, told me that you can simply apply from your phone.
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August 20, 2022
Everything is disgusting....the specialists are incompetent, I talked with technical support and two specialists in the hall....the salary card obliges communication with this bank...otherwise, I would have bypassed this place. The specialists communicate in jagged phrases, the question aside and begins.....a call to a friend and advice on how to respond to a client.....about the placement of points...especially in the Danna mall....a bar counter on a crowded passerby... horror.
.It cannot be called a bank.....reading reviews on the Internet resources, you understand...that working with clients is not the main thing for the bank....even the responses to complaints (one gets the feeling) are produced by a bot.. I will try to arrange the transfer of salary to the card of the old bank....
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6
1
April 16, 2024
A very good bank. Open an account, you will be satisfied with the service and attention of employees. Recommend.
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1
2
August 31, 2023
I ordered a plastic card here in addition to the virtual one. There was no queue, they said it would be ready in 3 to 5 days. But I received an SMS on the second day that the card was ready. Everything is fine.
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1
2
January 8
It is very expensive to open an account
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April 18
I go here to take pictures for my mother, the device always works and there is always money in it.
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December 30, 2022
We have been working with this bank for more than 5 years. There was a period- I tried servicing at another bank- but still returned to my native BNB.
I really like it: they will always prompt you on the phone, and they work very quickly with documents online!
10/10
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2
1
June 22, 2023
It is very difficult to find this island in the shopping center. I found it only thanks to the photo on the background of the store in the background in Yandex maps. The employee is friendly, explained everything, answered all your questions - as always, everything is on top at BNB.
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1
April 26
She replenished her card at an ATM and works with electronic cards.
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November 20, 2023
Finding a working ATM of this bank is a great success. There are very few of them, and those that are, are often faulty.
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2
August 28, 2022
Excellent responsive staff who try to help Russian sufferers open a working mastercard and visa.
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2
6
July 17, 2022
The website shows the work schedule daily 10.00-22.00. In fact, no one worked on 17.07. There is not even a work schedule at the counter. There is just a sign that the employee has left for a minute. It was about 13.00 and I thought it was lunch. At 14.30 there was also no one there. What I wanted to do, I couldn't, therefore, such an assessment.
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3
December 19, 2022
Unlike some other banks, it turns out to transfer funds to foreign accounts (Kazakhstan, Turkey). The application is convenient.
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2
1
October 1, 2024
The course is good
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1
April 24, 2023
I don't quite understand what they are there for, if only the head can solve all the problems
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January 20, 2024
Thanks for the fast service. The card was made on the 3rd day.
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1
December 10, 2022
I only used the info kiosk, it works perfectly.
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2
1
January 3, 2023
The staff is incompetent, it's not a department, it's just advertisers.
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3
3
June 29, 2022
Very fast and competent work of consultants
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1
1
May 1, 2023
There is no currency exchange. Misinformation
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