Belaruski Narodny Bank
Directions
Majakoŭskaha
320 m
Information verified by owner
60 reviews
June 24
I did not receive a moneyback for May 2024 on the 1,2,3 card.
I called the contact center to clarify the reason.
I was told that from the 1st to the 5th of the month, I had to log in to the app and click on the button to consent to receive a moneyback.
If I did not give my consent, then the moneyback will not be credited.
But I explained to the specialist that I did not log into the application during the specified period of time, because I did not need to.
He asked to transfer the earned moneyback, but was refused. I wrote to the support service and, unfortunately, was also refused.
This has never happened before. I always received a message in viber indicating the amount of the moneyback for the previous month, I did not need to confirm the payment of the moneyback.
And why confirm it if the card was originally positioned as a moneyback card. That's why I designed it.
It is unlikely that there are people who issued this particular card, but for some reason they do not need money back))))
I think this is unfair, because there is a human factor and not every person (for various reasons) had the opportunity to press the button...
The bank unilaterally changed the terms and did not properly notify its customers about it.
As a result (judging by numerous media reports), many people were deceived and did not receive their money back.
Personally, I regarded this situation as a deception, and closed the account using the 1,2,3 card.
I issued a moneyback card at another bank.
The bank has found a "legitimate way" not to pay moneyback to all its customers)))
See original · Русский
6
2
September 14
Poor operation of cash desks for currency exchange. On Saturday, 14.09, the ticket office # 1 either did not work at all, or finished its work at 13.25 and did not open anymore, although according to the operating mode, it should work until 16 o'clock. More than 20 people have to sit and wait for one ticket office to serve everyone. There are such questions all the time. Recruit specialists who are ready to work and create additional jobs for currency exchange.
See original · Русский
3
1
June 11
The bank blocks cards from right to left without warning about it. Thanks to the kind cashiers in the stores who notify me, standing with purchases, that the card did not pass. The card was blocked twice, and the Ministry of Internal Affairs was referred to. Both times, the Interior Ministry was not aware of everything. In the future, I plan to stop using the card of this bank for blocking, which last longer than using the card itself.
See original · Русский
3
1