Belaruski Narodny Bank

Rating 4.3
140 ratings
Rate this place

60 reviews

Level 2 Local Expert
June 24
I did not receive a moneyback for May 2024 on the 1,2,3 card. I called the contact center to clarify the reason. I was told that from the 1st to the 5th of the month, I had to log in to the app and click on the button to consent to receive a moneyback. If I did not give my consent, then the moneyback will not be credited. But I explained to the specialist that I did not log into the application during the specified period of time, because I did not need to. He asked to transfer the earned moneyback, but was refused. I wrote to the support service and, unfortunately, was also refused. This has never happened before. I always received a message in viber indicating the amount of the moneyback for the previous month, I did not need to confirm the payment of the moneyback. And why confirm it if the card was originally positioned as a moneyback card. That's why I designed it. It is unlikely that there are people who issued this particular card, but for some reason they do not need money back)))) I think this is unfair, because there is a human factor and not every person (for various reasons) had the opportunity to press the button... The bank unilaterally changed the terms and did not properly notify its customers about it. As a result (judging by numerous media reports), many people were deceived and did not receive their money back. Personally, I regarded this situation as a deception, and closed the account using the 1,2,3 card. I issued a moneyback card at another bank. The bank has found a "legitimate way" not to pay moneyback to all its customers)))
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Level 3 Local Expert
September 14
Poor operation of cash desks for currency exchange. On Saturday, 14.09, the ticket office # 1 either did not work at all, or finished its work at 13.25 and did not open anymore, although according to the operating mode, it should work until 16 o'clock. More than 20 people have to sit and wait for one ticket office to serve everyone. There are such questions all the time. Recruit specialists who are ready to work and create additional jobs for currency exchange.
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Level 3 Local Expert
June 11
The bank blocks cards from right to left without warning about it. Thanks to the kind cashiers in the stores who notify me, standing with purchases, that the card did not pass. The card was blocked twice, and the Ministry of Internal Affairs was referred to. Both times, the Interior Ministry was not aware of everything. In the future, I plan to stop using the card of this bank for blocking, which last longer than using the card itself.
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Level 15 Local Expert
September 20, 2023
The best bank. Everything is fast, clear, the courses for account holders are the best, the conversion rate is the highest. Awesome I will correct the review after a while. Envious people put their finger at the bottom. I have been served in 90% of banks in the Republic of Belarus, and this bank with a mobile application is one of the best. It remains only for an individual to buy currency on the stock exchange (but there they will have to pay a commission in addition and justify themselves for what needs). Go ahead and you won't regret it. Open accounts and cards. Currency, rubles can be withdrawn from the card and replenished in Belgazprombank (partner bank) without commission. And there are even fewer problems. They work with Unistream, which is not a little important today.
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Level 22 Local Expert
June 7
Lyudmila Vinogradova is the best employee of the office in Brest. I helped to open the card and competently advised on all service issues, it is very nice to see such competent front office workers. Thank you.
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Level 3 Local Expert
August 28
They spent more than an hour for currency exchange, but still did not carry out the operation due to the fact that bank employees constantly and out of turn let other people in and said that they had "long-term operations" and in the end the cashier employee just went on a break and told a full hall of people "we are understaffed"
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Level 3 Local Expert
September 13
A terrible bank branch, I came at 16:30 and took a ticket to the cashier, only one cashier worked, and at 17:00 a break began until 17:30. I was sitting waiting for my turn, but in the end they tell me you can't wait, you won't be able to pay the loan because the system works until 18:00. Bullying customers
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Level 2 Local Expert
August 20
The bank is terrible. Maintenance at 0-. The employees are not competent and communicate in a boorish manner. I came to this bank only because they had the best course, but with such an attitude to work, they won't even keep customers with courses, which happened in our case
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Level 6 Local Expert
March 20
I do not recommend the bank. On March 19, I changed Belarusian rubles into dollars. On March 20, it was necessary to change it back. I am giving a bill to the Belarus Bank exchanger. They tell me: It's all glowing, we won't change it. I'm giving all the bills to be checked. And as a result, 3 bills refused to be changed. I went to change it to another exchanger and they also refused to change these 3 bills. I think: okay, I went back to this Bnb bank, where I received these dollars. And then they refused me. I clarified: I got them from you yesterday. The employee says: We don't accept them, we couldn't give them to you. I repeat that I received them from you. They told me to bring the check and write a statement and expect a written response. I say, and if I threw away the check, what should I do with them?To which they answer - take it abroad or try it at other banks. They don't change it in others either. In general, I do not recommend it. This bank. A lottery game.
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Level 6 Local Expert
September 14
Why does one cash register always work? There's always a queue. So she also goes on breaks. We would have opened the second one at this time. There is no ATM in the branch through which you can top up your account.
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Level 28 Local Expert
November 19
Unfortunately, the bank has changed a lot for the worse. Firstly, the cash back began to simply evaporate. Previously, I received a stable 10-30 rubles, now God forbid that it should not be a minus. Ask how it's a minus? It's easy, they introduced a service fee if you don't spend 500 rubles a month from the card. In the last month, they charged 5 rubles for maintenance, and accrued 3.9 rubles of cashback. Funny. I understand 5 rubles for new customers who do not pay for the card, but when I issued the card, I paid for not 19.90, with the condition of free service for the entire period of use. Plus, some misunderstandings with the application have begun, it does not work for half a day. You guys took a wrong turn somewhere. I closed all my accounts and went to another bank. And it started so beautifully...
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Level 16 Local Expert
August 21, 2023
Hello. Amen. This is the bank whose services I use most often, perhaps I would even like to receive a salary from this bank, but I do not know how to look for a job on this principle, which I do not have yet. Until the 1-2-3 card appeared, in my opinion, it was an unremarkable, ordinary bank. But thanks to this map, everything has changed. With its help, I pay for services in the ERIP, pay for a taxi, make purchases in stores, including on the Internet. As for the service in the bank. It is at a high level. Responsive consultants. I live in the city of Brest. The waiting time in the queue is different. Sometimes you can stand at the cash desk for a long time, for example, to exchange currency, because there is a large influx of visitors. But I haven't changed it for a long time. There are usually no queues for specialists or they are minimal. The attitude towards customers is good, both in the branch and in the bank's contact center. I needed a money back statement, it was prepared pretty quickly. The staff is responsible. The location is convenient in the Didas Persia shopping center on Sovetskaya pedestrian street. The working hours on weekdays are from 9 to 19 o'clock. The big advantage of the bank is that you can get through there around the clock. But there are also disadvantages, for example, on the third of August 2023, the bank had a malfunction when it was impossible to replenish the card, I had to use another bank's card in the store where I bought my clothes. I won't say that I jump for joy when I get a money back in the amount of 8-10 rubles, depending on the month, but I still consider it money, especially since I can have lunch in the dining room with this amount plus buy ice cream, which means a lot to me. So I am glad that the bank pays such attention to its customers. I hope that when I find a job, I will be able to spend more, for example, on online games on a smartphone and get more money back, which I can eat or even maybe convert money into cryptocurrency. The huge advantage of the bank is that it cooperates with the Bynex crypto currency exchange, the replenishment of which is very convenient. This account is replenished in this way. On 1-2-3. You need to transfer money from the card to the Balance account. Any amount from five kopecks will do. Then you need to log in to payments. From above, select BYNEX in the bank's services, select the necessary replenishment currency, for me it is usually Belarusian rubles, select the amount of replenishment, click "Continue", double-check the data and amount, click "Continue" again. On the next screen, click "From account", select the "Balance" account, enter an SMS code or a permanent code, depending on what settings you have, and click the "Pay" button. After a couple of seconds, the money will appear in the BYNEX account. What else can I add, I am thinking about cooperating with the bank as an individual entrepreneur, most likely I will open an account there if the conditions suit me. I wish the bank well-being and personal salvation to all its employees. As the Apostle Matthew says in chapter 25 verses 35-40 (New Russian translation): "Because I was hungry, and you fed Me; I was thirsty, and you gave Me a drink;" and further: "The king will answer them: "I'm telling you the truth: what you did to one of My least brothers, you did to Me.""Still, even if you buy and pay for services in the same ERIP, the same utilities, without which you can't get anywhere, earn yourself lunch in the dining room every month, you can say, to receive it for free by performing habitual actions is a gesture of goodwill of the Belarusian National Bank and the fulfillment of the Gospel commandment. I think this is a very good and wonderful thing.
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Level 2 Local Expert
August 21
I waited 30 minutes waiting for my ticket to be called, I was the last one left. The bank staff refused to serve me because after 19:00 their system shuts down
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Level 18 Local Expert
October 5, 2023
We solved all the issues promptly, suggested the most profitable options for me. It was necessary to withdraw money, as a non-resident, they suggested how to do it better, thereby saving me 30 euros (10 were given to a specialist in gratitude)
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Level 16 Local Expert
September 1, 2023
The compartment is pleasant, there is air conditioning. The 1-2-3 card is cool, and you can even make a virtual currency card, but to withdraw currency there are no bills at the ATM, and there are up to 40 numbers at the cash register. How's that? And this is not the only time, at this rate you will lose customers to exchangers. Is it really difficult to load currency into an ATM and not create such huge queues at the cash desks?
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Level 7 Local Expert
June 30, 2023
I have been serviced for a year in this bank / branch. I am very pleased! Managers solve issues competently and quickly enough. The bank 's premises are decent . The air conditioner is just van love ) and the kids can draw at the children 's table while the parents are busy !
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Level 2 Local Expert
August 16, 2023
Today, 08/16/2023, I was in the BNB of Brest along Sovetskaya Street, when I came to the bank, I took a coupon, two cash desks were serviced, a young lady came into one of them and was serviced for more than an hour, the second cash register was no better, the cashier also took a customer out of turn and was serviced for more than 40 minutes. this is the horror of people gathered more than 50 people turned to the elder, I could not answer the indignation of customers why did two cash desks take customers for long-term operations, collecting a queue of more than 50 people, and for currency exchange where the time takes 5 minutes or less, the customer with the 68 coupon did not come up because he left unable to stand the queue, when they saw that the coupon was free, they gave it to people with a long operation and these people also offer a box of chocolates for why take a long procedure from just two cash registers for more than an hour is a horror and the employees do not even try to settle the complaint , the complaint book is necessary , yes , please , this is how fearless I see this for the first time
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Level 6 Local Expert
September 6
The most terrible bank branch in Belarus. One cash register, waiting time to change money is 1.5 hours minimum.
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Level 6 Local Expert
August 26
Long queues, often only one ticket office is open, although both should work according to the schedule
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Level 5 Local Expert
June 4
I really liked the service. The conditions are attractive. On the issue that needed clarification, they called back promptly, explained everything. Nice. I think there is something to learn from them.
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Level 5 Local Expert
November 13, 2023
A wonderful bank, the best course, the staff is lovely. Everything will be told and shown! The bank is not under sanctions, which is not a little important. Good correspondent banks
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Level 6 Local Expert
October 17
Worse than this bank I have not met, 1 permanent queues 2 Promised one thing at the exit is completely different 3 They do not inform the client about the decisions made, although they are obliged to. 4 It is practically impossible to get through to the hotline until 40 minutes have passed.
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Level 13 Local Expert
July 30, 2023
Usually the most profitable course is if you take it, the queue is always long, the girls at the table are always friendly if they can print a document for free, even if the document is not for the bank.
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Level 2 Local Expert
September 13
Only one ticket office is open during peak hours. You have to wait for hours.
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Level 7 Local Expert
February 3
Excellent bank!!! Responsive staff and excellent exchange rates in the city!
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Level 12 Local Expert
July 4, 2023
The bank with the best exchange rates for the purchase of foreign currency. It's bad that only 2 cash desks work and then take turns at lunch, and the consultants are sitting waiting for something. There is a queue almost all the time
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Level 10 Local Expert
June 2, 2022
The disgusting work of the support service. The issue can be solved if you call the bank daily (and it's terrible! Emails sent by e-mail may remain unanswered, and if you suddenly decide to remind about your question on the phone, then I advise you to stock up on free time, because you may be told that your queue number is two, and after a moment you are the third. Miracles, that's all. But the most amazing and incredible thing is the Spark chatbot, except for the name it has nothing else. Please explain why you should even roll out that part of the mobile application that is still very raw?!
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Level 3 Local Expert
September 7
The only thing worse than Bnb is BNB
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Level 2 Local Expert
July 19, 2022
There was only one cash register, instead of two according to the schedule. Either change the schedule, or don't mislead people. There has been such a situation more than once, but waiting in line at the checkout for more than an hour to change the currency is already too much. I 've never waited less than 20 minutes . If you need to change the currency urgently, look for another bank or stock up on time or patience
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Level 6 Local Expert
January 22, 2023
Always a favorable exchange rate. Very polite staff. It is convenient that it works on Saturday
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Level 11 Local Expert
May 20, 2022
An excellent, modern, and fully compliant bank. Polite staff. Convenient location. A non-binding interior. Anyway, come here.
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Level 5 Local Expert
July 11, 2023
It's terrible to queue for 2 hours, you make an electronic ticket, no one cares about it, you stood in line, Belarusian rubles were stuck
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Level 6 Local Expert
November 15, 2021
According to the conditions for individuals, the bank is now one of the best in the Republic of Belarus (I mean cards, exchange rates in the application and the absence of hidden fees, which are so common in other banks). But as for the branch, it really lacks a Cash-In and / or an ATM with a cash acceptance function, for which, in fact, 4 stars, not 5.
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Level 7 Local Expert
May 8, 2023
Convenient location Sometimes it takes a long time to wait The exchange rate is average
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Level 8 Local Expert
June 24, 2022
The bank is the strangest in Belarus. I brought the money to put into another person's account, our rubles. They require a passport. The question is why? I didn't bring the currency. I sent it via belpost in the end, but the bank was left without money
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Level 4 Local Expert
February 27, 2023
Terrible service at the branch, a huge queue and one working cash register. It's not worth waiting less than half an hour.
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Level 8 Local Expert
March 11
There is a good department, there are almost no queues
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Level 11 Local Expert
October 13, 2022
Fast service. Unlike the metropolitan branches, there are no queues for working cards here =)
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Level 3 Local Expert
November 10, 2023
a very long waiting time is running one cash register
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Level 9 Local Expert
October 1, 2023
The department where professionals work👍
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Level 4 Local Expert
December 7, 2022
When withdrawing dollars, the following theft scheme works: 1. When withdrawing 100, 115 is withdrawn, he is not warned about the commission, he says that he does not take it. My bank never takes it. 2. The receipt is not issued, even if requested.
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Level 9 Local Expert
June 24, 2022
One of the best banks at the moment. Perhaps the best by many criteria.
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Level 18 Local Expert
May 30, 2022
I received a currency transfer for a very long time, and even not in a currency, but in rubles, like at a rate that was lower than the official one...
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Level 8 Local Expert
June 4, 2022
There is always a queue of 20+ people at the checkout, most often there is also one cash register. On average, you spend 40 minutes in line
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Level 7 Local Expert
November 4, 2023
Often there is no Belarusian money.
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Level 2 Local Expert
September 11, 2020
I am a client of BNB-Bank OJSC as a legal entity. I applied to the Bank's branch in Brest for advice on paperwork to replace the head of the company . The Bank's specialist offered me new terms of service at the same time. According to the bank's Tariffs, there are Smart Business packages where, when paying the cost for a year of service, you can save money in the amount of 15%. A very interesting offer!
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Level 7 Local Expert
August 12, 2022
Clean, beautiful and neat, I advise you to visit.
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Level 12 Local Expert
August 25, 2023
The entrance courtyard. The location is terrible.
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Level 14 Local Expert
July 6, 2021
There is a very serious problem with queues. On weekends, the bank does not work, and on weekdays, waiting lines turn into flour for customers. The bank does not respond to this
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Level 7 Local Expert
May 29, 2022
There are always good exchange rates, there is a currency, attentive attitude
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