There is a large flow of people through the windows to specialists who do not work with money, and there are only two of them in the department. There are queues of 10 people, and each client needs at least 15 minutes of time.You have to wait a long time every time. I wanted to withdraw money using my passport from a card that I forgot at an ATM, but it turned out that it was impossible, I had to wait in line for another specialist right away... As a result, I did not receive the service, because the waiting time is 1.5 hours, and the cashiers are still sitting idle.
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Анастасия Королева
Level 8 Local Expert
February 10
The review is not so much about the branch as about the bank as a whole (although you can say a couple of "affectionate" things about this branch)
In my opinion, this is one of the most disgusting banks with the most ill-conceived application.
The queues in the CC and in the departments are crazy, the specialists are incompetent
Managers should think about improving the quality of customer service and attitude towards them.
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2
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Николай Доктор
Level 24 Local Expert
April 30, 2024
A modern branch of the bank, with a wide range of services, including cash services. Competent and courteous staff. Professional advice on existing issues. There are queues, but the service is quite prompt. Convenient location