Bellavka.by
Directions
Karla Marksa
288 m
64 reviews
September 11, 2024
Like many other users who have left feedback here, I am a regular customer of the Fashion store. Indeed, everything is fine here, so far so good…As soon as difficult situations arise, as with me, at least the product came with a defect. To which the seller grudgingly agreed at his own expense to re-send the air-conditioned product, but only and exclusively, by Russian Post, and even did it to an incorrect postal address. Based on which, only one conclusion suggests itself - an automatic and indifferent approach to the client ...
P.S. update from 09/11/2024: changes in the part of the correct OPS have not been made (I have no idea on whose side this omission is - the store or the Mail), but I ran and received the order, as I noted earlier, not at my address…
See original · Русский
November 27, 2024
They sent the order to a completely different address, they convinced me that I had previously picked up orders at some strange address at the other end of Moscow. I give them a screenshot of the sending address, they don't care, they don't listen to me, they argue, you took it there and we sent it there. I've never been there and I haven't taken anything. The address I wrote was ignored, they decided for themselves where they would send it. It says Studenetsky Lane, they sent it to Nikolskaya Street, like I used to pick it up there.
This is generally inadequate, I never want to get involved with such an attitude again and I do not advise you.
The product has not been received yet, I do not know where it is.
See original · Русский
December 1, 2024
They sent it to some strange address, called them, in response they are rude, they claim that I once received it there. I've never been there, even if I were, why there, and not to the address I specified in the order. They promised to send it to the address of residence, a week has passed, today is the last day of storage of the shipment, the parcel was not sent to my address, the request was ignored. The customer service is just boors, they don't care.
Everyone here writes about the terrible interaction with customers, why the owners of the company ignore it is unclear.
See original · Русский