Completing it. 17.07. They called, apologized and returned the points. Refueling with gas on July 15, 2025. There was no speakerphone service. (although at least belneftekhim on Timiryazev Street at the refrigerator factory can say - wait, there are five people in front of you) I had to go to the operator. Who asked for my cell phone number twice to activate the bonus card, but did not do so. When I saw in the receipt that there was no information about the bonus card and there was no information about my refueling in my personal account on the website, I asked the operator about the reasons. I was given the answer that the operator did everything right in front of me, but why is not visible - no comment. Then he punched through a copy of the receipt, wrote down my phone number on it, and said that points might be awarded after some time. At Belneftekhim gas stations, I am attracted by the quality of the gas station. But the constant "optimization" of the service and a dubious loyalty program (now they offer, for example, to exchange points for a chance to win something. Although over the years, refueling these winnings is a MYTH for me) makes a trip to these gas stations a dubious pleasure.

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Сергей Гонтарь

Level 9 Local Expert

I appeal to the organizers. Why did you, when coming up with all sorts of promotions, not take care to draw up clear, simple and understandable instructions for customers and staff, specifically in my case, every time I refuel with gas myself through the kuar code (pay application), I have to ask for permission through the intercom, and in response there are a lot of questions. Phone number, card number, shoe size, height, etc. After all, the whole point of this operation is to refuel YOURSELF and simplify and speed up the process. And not to argue with the staff whether they need my number or not. I have no questions for the staff themselves. If nothing changes in this regard, then there is no point in choosing Belarusneft from competitors to refuel after the end of the campaign.

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Калошин Андрей

Level 9 Local Expert

convenient gas station, I always stop by on my way home.

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Belorusneft

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