Disgusting! The gun is covered in diesel oil, the operator is hanging in the air and starts the pump on the third turn because at that time she has a fascinating conversation with a local tractor driver, which does not stop when you pay for fuel. She refused to accept the bonus card... the queen of the gas station.....

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Николай

Level 8 Local Expert

This is a review of the attitude towards customers based on the example of this gas station. The situation is that at this gas station in the evening, fuel is released only in automatic mode, a car (legal entity) is refueling using a Belneft card, and the fuel release is blocked on the display, while the card is not in the block, the balance is positive, the call to the phone number indicated at this gas station is not a subscriber, then we call the support group 6431431 We spend five minutes with the operator figuring out where the village is located. Azino, as if it were Bermuda instead of Polotsk, then they offer me options: call the number indicated at the gas station, wait for 8 a.m., call the Belneft gas station 15 km away, maybe they will help in some way. We call at the gas station, the operator picks up and politely asks how I can help YOU, I'm far away, and in general I have a queue. Okay, we're calling the support group back, and I'm duplicating the first conversation with the new operator for five minutes... That was the end of my patience. Now, a little advice is to place the mobile number of the supervisor at this gas station on automatic gas stations, 24/7. And in the same mode, in the support group (6431431), select one operator for working with legal entities who will have access to l/c, etc., P.S. I will add that I do not need a written response and proceedings from Belneftem, this is another unsubscription to depict intense activity, concrete actions are needed, steps to change situations.

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Андрей Хоменко

Level 8 Local Expert

Four stars for not being able to refuel on Sunday, as it's a day off. Vacation only on your own cards and apps. The whole territory is well maintained, clean and tidy!! On Yandex Maps, correct that Saturday and Sunday are days off for tourists.

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Belorusneft

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