I would like to express my gratitude to Ekaterina Mikhailovna, the head of the exchange department. For your help in finding the parcel. The parcel was beating according to the track number, which left the sorting center. But it did not reach the department itself. "Not detected during monitoring" and no one knows anything. We found the parcel within an hour and a half and sent it to the nearest post office. So that we can pick her up promptly.

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Таня Вавёра

Level 5 Local Expert

I sent two parcels to a village in the Brest region on 12/27/2025 at 9 a.m. The package always arrives in two days. Due to the holidays, I sent it in advance. I sent the 76th branch near Dana mall from Minsk. Today, 12/30/2025 at 14.30, one parcel was handed over, the second is still lying at sorting 200415 in Minsk, i.e. in 4 days the second parcel was in Minsk, and it is there!!! On the phone, they tell me something about the workload, the weekend... Although we have already received one of the boxes! That's how our mail works, with crazy price tags! Addendum: Today is January 1, the parcel was released from Minsk only on December 31, 5 days! Five! She was in Minsk! Sorted in 200415! It's just a blatant attitude towards people, Grandma never received a package of groceries for the New Year's table! Today is January 3, we received the parcel only after 8 days, we received rotten tangerines!

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Пляскина Валентина

Level 2 Local Expert

I express my gratitude to Elena Shchebetyuk, an employee of the UCD, for her efficiency, professionalism, and indifference to customers! I faced a problem when receiving an international postal item: I could not change the delivery address in the message received on Viber, and it was EXTREMELY necessary to receive the parcel on the day of its arrival in Belarus. Elena competently, without unnecessary words, redirected her to OPS 60, where, again, they served her quickly and professionally. Thank you very much! I am petitioning the management of RUE Belpochta for additional encouragement of Elena's Twitter! Thanks to this attitude towards people, problems are solved, and life becomes better!

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