Beltelecom

3.5

950 ratings

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Максим Гавриков

Level 5 Local Expert

I was surprised by the electronic queue, it is very convenient. Specialists do not get lost, they very quickly navigate your problem and offer solutions. It is very fast, convenient and comfortable to wear

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Татьяна Мозолева

Level 5 Local Expert

I went into the Beltelecom office and was pleasantly surprised! The guys there work super well: they are smiling, polite, and really want to help. They don't just "sell" services, but sort out the problem and select what they really need. They explained everything, showed me, even explained on their fingers how it would work. Thank you so much for this approach!

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Дмитрий Сергомассов

Level 17 Local Expert

I arrived this Friday 5 minutes before closing time and was pleasantly surprised- I am 100% customer-oriented! We didn't send them away, we prepared all the documents for concluding an Internet contract, and we stayed at work quite calmly. Everything was explained. Well done

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Артём

Level 4 Local Expert

I would like to express my gratitude to the staff of the Beltelecom branch for the high level of service. The specialists are polite, attentive and competent — they advised us in detail on all issues, helped us choose the best tariff and promptly completed all the necessary documents. The queue moved quickly, the department was clean and comfortable. There were only positive impressions from the visit. Thank you for your professionalism and customer-oriented approach!

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Алиса Ильина

Level 11 Local Expert

I have been using buy-fly since the advent of Wi-Fi in my life in principle. Since 2008. There have never been any problems. And when I moved to a new apartment, I didn't think much for a long time. I think this is the best Internet in the Republic of Belarus. Optical fiber. Very fast cool support, who respond quickly, to the point. Always polite and always helpful. Of course, the scoop is a bit present. The absence of social networks as such. Phone support only. But, on the other hand, there are always nice smiling staff in the center. A cooler with water. Electronic queue. And the opportunity to take goods in installments. Not from the bank, but from the store. It's convenient. For example, I have many friends who switched from A1 and Unit to Byfly. And we are glad. There are issues with routers, but you can buy your own new one and it will be powerful. In general, I am satisfied

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ЮРИЙ КРИВОЩЁКОВ

Level 16 Local Expert

The waiting time has been significantly reduced. Sit comfortably while waiting for an electronic queue. The vast majority of employees are polite, explain their questions in detail and pedantically.

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Тарас Тарасов

Level 2 Local Expert

It's not the app or the website that's not working, it's not possible to find out the balance, and wifi is constantly disappearing at home.

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Тамара Козлова

Level 2 Local Expert

I am outraged by the attitude of employees of the Mogilev head office towards their users. They simply do not respond to written statements, deliberately mislead, illegally withdraw money for services that they did not provide, and openly deceive the consumer. And this is not the only time.Apparently, the management is aware of the imposition of services that the client does not need.

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Sascha Ok

Level 3 Local Expert

Hello everyone, I am delighted with the service, very pleasant and polite staff, which surprised and pleased me very much. Thank you very much for providing high-quality information on communication and equipment issues. Stay the same humane, I wish you success and prosperity.

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unmowun

Level 17 Local Expert

One of the main advantages is good Internet quality and good optical coverage. The main disadvantage is the monopoly, which allows you to dictate prices. The cost of the Internet is on average higher than the cost of electricity. Customer service is above average. Applications are processed in full, and staff requirements are present.

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Евгений

Level 6 Local Expert

The tariff has changed and paid services have been added!!! How can you do this without notification?! The price has risen from 30p to 53....

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Виктория Морозова

Level 3 Local Expert

I have been subscribed to Beltelecom for many years, I could never have imagined that there would be such a rude, boorish attitude. At first, they say that you can immediately connect to one full name in several apartments. But in fact, they start yelling and saying it's wrong (Disappointed. It will disconnect and connect to another network.

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Оксана

Level 5 Local Expert

I would like to note the high level of service at Beltelecom. The staff proved themselves to be polite and competent specialists, answered all questions in detail and helped to choose the right tariff. All the formalities were completed quickly and without unnecessary red tape. Overall, I have a very good impression of the quality of the service and the customer-oriented approach. Thank you for your professional work!

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Александр

Level 3 Local Expert

A disgusting company, they wrote an application to connect Wi-Fi and TV in the village, the answer was that there was no technical possibility, although the whole village was connected. And they advertise to themselves that they will connect anywhere.

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Егор Кусков

Level 5 Local Expert

Constant crashes and errors . And also, only positive reviews get to the site, and everyone else declines, just like that. It's a pity that there are no 5 stars, this is their firm assessment.

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Андрей Мухо

Level 15 Local Expert

There are very long queues. I work faster in district clinics. Overall, the quality of communication is not bad. But the funny thing is, there is no Wi-Fi in the customer service head office. No. You're sitting in line and you could get a unique experience at hyperspeed, but no. Stay in your room and don 't buzz 😂 I can't help but add that the level of insanity is simply off the charts. You can pay with a card, but not everything and not everywhere) sometimes you can pay via EPIP. Keep in mind.

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Пользователь

Level 5 Local Expert

Today, 05/17/25. at about 18:40, we contacted the "specialist" Alexander (technical support service), because the Internet was gone, the so-called "specialist" did not help in any way, he said to go to some website and follow the instructions.I would like to note that this specialist does not help in any way for the second time and does not communicate well. Thanks to the other girls for their help.

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Karina P

Level 2 Local Expert

It's just a disgusting office. The contract for the installation of cameras was signed more than a month ago, so far no one has lifted a finger! After threatening to terminate the contract, they said they were "sending an ambulance." They waited for them all day, but no one arrived. It's like they're just mocking people, there's no desire to get involved with this sharashkin office anymore.

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Александра С.

Level 4 Local Expert

Incorrectly works site, which is a few payments due to mistakes and blame the Bank or you 😁 In call center sitting explicit boorish, who even listen to you don't try it, but soon wants to get rid of you, and in a tone of surprise will convince you that they have for the first time and all they do with it 😆

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Полина Ф.

Level 5 Local Expert

When my mother-in-law told me that she had been waiting in line for 5 hours, I thought she was joking.

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Константин Козлов

Level 6 Local Expert

A nice, bright and cozy place. There are no questions for specialists. The issues have been resolved. All necessary zones are available. He can even drink some water if he is completely tired of sitting on the couch waiting for his room.

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Оля Стрельцова

Level 3 Local Expert

I took the goods recently. I was satisfied, they served me quickly. They are polite and attentive. I recommend it boldly

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Gleb

Level 3 Local Expert

Who writes a good connection is visible, the Internet is working there, the Internet is bullshit, as it has been since the beginning of the foundation , and it remains constant Internet interruptions, falling speeds , we need to look for a new provider and forget this misunderstanding

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Максим Тимков

Level 5 Local Expert

I liked the speed of service, I stayed in the queue for 5 minutes at most, the consultation is detailed, high customer orientation is visible!

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Екатерина Молосай

Level 3 Local Expert

Very friendly and attentive staff, thanks for the service.

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Ирина Ковбович

Level 14 Local Expert

There are constant queues, it got better after the renovation, but not much. The quality of the Internet also leaves much to be desired. It is constantly disconnected and buggy, but the price tag is always "on top"

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Светлана Зайцева

Level 3 Local Expert

Courteous staff, fast service, electronic queue.

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Ольга Кошечкина

Level 9 Local Expert

Absolutely nothing changes in Beltelecom! The quality of the services does not correspond to the stated, but the cost is on top...

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Дмитрий Р.

Level 3 Local Expert

The waiting time for the ticket is 45 minutes. Even by appointment, the girl before me waited 25 minutes. Employees work slowly. Badges hang on the stomach below the table. They do not fully know the procedure for processing documents, the second time they tried to issue an act for me-the transfer of a modem, which I already have.

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Наталья Биюмен

Level 4 Local Expert

The disgusting quality of the Internet !!! You pay money for the lack of Internet !!!Although we took the most expensive package of services, hoping for high speed !!! Calling a specialist is paid, it turns out that they would come and fix their own terrible Internet for which we, as consumers, have already paid, we must pay again The worst service provided that I have ever encountered! I do not advise anyone to use their services!!!

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Ю С

Level 4 Local Expert

I came by appointment, as a result, I wait 15 + minutes. When the doors were opened at 10:00, the administrator gave coupons to everyone else, she knew about me, but she served me last. And then why do I need a pre-registration?

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Аня Р.

Level 3 Local Expert

I would like to express my deep gratitude to your company and in particular to employee Gromyko Zhanna Mikhailovna. I am very grateful to her for her timely help in solving my question. I will always turn to her for help. She was sympathetic to my situation and suggested what I should do. It is very pleasant that there are such responsible employees.

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Татьяна Сказка

Level 12 Local Expert

Modern, fast service. Good-natured and qualified staff. Stupid questions were answered patiently and professionally. Bravo!

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Ирина Юркова

Level 16 Local Expert

. Before the New Year, we bought a TV and connected to one of the tariffs. The consultant guy (unfortunately they didn't ask for a name) just pleased with competent advice and courteous service! Thank you so much for your help and pleasant communication!

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Валентина Иоцюс

Level 9 Local Expert

Everything is organized with dignity, modern, the location is wonderful, there is no better medical care, though there is always a queue. I don't know if there are any other service points in the city.

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Андрей К.

Level 3 Local Expert

Very nice office center, polite managers.everything is included.

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Дмитрий Никифоров

Level 4 Local Expert

I am shocked by this Internet! Constant hanging. It's impossible to watch!I've already called the master five times. They will change the block, then the prefix, but there is no result! Beltelecom employees themselves probably write positive reviews here.

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Павел Ш. Вокруг Могилева

Level 15 Local Expert

The staff are very pleasant and polite, they help with solving issues, I solved everything in one place, although my questions were diverse. I got in badly, I had to sit for 20 minutes, because either there was a shift change, or there was a technical interruption at 10 a.m. I am not happy that BTK is forced to trade all sorts of things in parallel with its core business, and it would be nice to have related products such as routers, modems, and other network equipment... And it would be fine to brand it somehow - not a scooter, but a BTkat, not a washing machine, but some kind of thread, not an ip camera, but a BTglaz :)))) And so on.

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Mike Hovarau

Level 4 Local Expert

Very long customer service time 5 people in line, waiting time is an hour .

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Алексей Kys

Level 2 Local Expert

Terrible service, employees hate their jobs, treat their customers terribly. 1 star is a lot

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Ирина З

Level 16 Local Expert

There are constant queues at this institution. There are enough jobs, but there are not enough workers in these places. The administrator is also constantly walking and running somewhere, and cannot provide qualified assistance, he directs to the operator. The prices for the services of this company are high, and the service is below average.

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Катюша Акимова

Level 4 Local Expert

Modern design, fast service, attentive specialists, promotions and discounts, politely and efficiently!!!!

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Саша Покровский

Level 8 Local Expert

Excellent specialists, they will tell you everything and prompt you.

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Ирина К.

Level 7 Local Expert

Of course, you will solve all the questions that arise there, but be patient! No one knows how many times you will have to go there and wait in line. Everything is confusing there, the operators in the customer service room are not always competent, the technical service specialists work until five, so you will have to take time off from work so that they come to your house. I can only positively evaluate the work of the 123 service, it's really nice to communicate with them. The main thing is to clearly state your problem and listen carefully to what they explain and follow the instructions.

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Виталий Т.

Level 6 Local Expert

We have significantly improved the service and customer service...you come like this, but there are no queues!!! I bought a TV in installments. The price turned out to be lower than in the network of another large and popular seller... and no one tried to impose an additional one on me. service and + installments for 18 months against 5. Minus - when filling out the installment plan, I felt like a student who does not really know the subject))). I had to remember the dates, and count a little))).

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Наталья A.

Level 3 Local Expert

It is very slow, the program is hanging, the employees do not know how to work in it. The contract was given, but I'm not sure that it was correctly entered into the program, because they couldn't figure it out and said they would go to another department to ask someone. 1.5 hours in line and an hour with a specialist. The administrator is also unhappy with her life. If it were possible, I would put 0.

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Стас Нескис

Level 8 Local Expert

An office that doesn't need my money. Scoop from A to z. Since December, I ask you to transfer the service to another address, I wrote an application and left a request by phone. "you will be contacted within 24 hours." Apparently, a lot of work, they forgot. I took the money to MTS. UPD: beltelecom called me on 23.03 (I applied in December, again in early January), they said they had reviewed it and you can come connect. 10 working days have passed 😂😂😂😂😂😂😂😂😂😂😂. Upd. 2023. Fate brought me to this office again. Nothing has changed.

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Alexandr

Level 11 Local Expert

There are many different offers for Internet and television tariffs, but there are also disadvantages, namely, very strong drawdowns in the speed of Internet connections over wi-fi for which this organization is not responsible, although most devices today work in this mode,the quality of television is of low quality,Parking is available but free places are very rare,the service is polite and they try to meet the client

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Катерина Цынгалёва

Level 4 Local Expert

Customer focus is just 0!!! The reason was as follows. There was an appeal to line 123 about the fact that the phone number was no longer being determined, on line 123 they said that everything was working properly and should work, if it did not work, contact the service center, which was done the next day. The service center looked at the phone and said that everything was fine , they also checked there - the number was determined, but after the phone was brought home, a new problem appeared, there was no telephone connection, they could call us, we did not. Then there was another appeal to the service center with the same success. Then there was another call to 123, where we were told that the masters should come and see what was wrong with us. As a result, they said that the modem was in good working order, but since there was a defect in the antenna housing (the plastic part just flew off, the photo does not affect the work in any way), they could not replace it and advised to contact the service center once again, which was done. To the question of whether fallen-off plastic can affect communication services, the answer was NO, it was also said that antennas affect the Internet, but it works well. The question is why change it? If the modem is working, the phone is working, and initially the appeal was only about the lack of a caller ID, but after contacting the service center, communication problems began, what is the reason? And they never installed it for us, they said change the modem, pay from 30-50 rubles, for broken plastic that does not affect work, and that's it) no one offered suggestions about diagnosing the modem and identifying the original reason for the absence of a caller ID and the subsequent reason for incoming communication, that's the attitude. Tomorrow I'm going to write a complaint in the book of comments and suggestions.

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Дуйнов Андрей

Level 4 Local Expert

When connecting to the home Internet, they impose a telephone connection that no one needs....but what if it went into negative territory...It's something...You're replenishing it...and you have to wait 20-30 minutes to reconnect

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Beltelecom

296 reviews