Beltelecom

4.0

724 ratings

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Полина Шукевич

Level 6 Local Expert

The Internet speed is quite low, and it is extremely difficult to watch anything in the evening. Prices are higher than the Grodno market, it's only normal if you get a discount as a new customer. It is extremely difficult to get adequate advice by phone, the site is poorly made and it is impossible to make an application by entering the data. I had to call!4 times! To get a clear answer and submit a request to call the wizard. Before that, you ask "I don't know, come and clarify all the questions" to the question about the cost of the tariff and how to submit a request. What keeps us united is the absence of other providers in the area

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Равданович Юрий

Level 8 Local Expert

I had to visit this place the day before yesterday. I was there a few years ago. The impression was still the same. And now my legs didn't want to go there. Moreover, it was necessary to terminate the agreement. I was setting myself up for the worst. I went in, got scared, and was on the 9th. Kapets. But, the pleasant administrator, did not sit and bat her eyelashes, tapped on the keys, but actively helped to resolve the situation. I was lucky too. The issue was resolved competently, politely, and quickly.

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Светлана С.

Level 3 Local Expert

The portal of hell ... Not only that, the Internet often began to disappear, and the prices for tariffs are only increasing. You have to wait in line for a long time. They also ask their clients as many questions as possible. They can sign a contract with anyone by registration, but the equipment can only be given to the owner.

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lvl4ker

Level 9 Local Expert

Decent service. I didn't wait long when connecting the services. The staff are helpful and kind.

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Александра Василевская

Level 4 Local Expert

The hall is clear. This is some kind of nightmare. It's impossible to watch, any button, everything freezes at once and the screen is black. It's impossible to even get out of there. Everything freezes immediately. Rewind, turn on something, too, everything immediately starts to troll. We have a hall connected to three addresses and this blunt is everywhere. Although the interface and controls are different. But new offers and subscriptions are pouring in. They can't figure out basic television and don't want to, but they can include subscriptions in the package for hello! Terrible attitude towards customers! That's how we sit with a black screen. Enjoy watching!

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Владимир Лебедь

Level 12 Local Expert

Competent and courteous staff explain any questions quickly and easily. They offer several solutions. I liked everything.

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ТАТЬЯНА Р.

Level 3 Local Expert

My data plan implies 25 MB - every evening I get from 4 to 7 megabits, respectively, I can't watch TV, the pages in the browser barely open. Dear experts, I don't care if you have a heavy workload in the evenings, you must provide your services with high quality. I'm paying you for a certain internet speed, and I want to get it. No excuses for heavy network load! If you cannot provide a high-quality service, do not charge the full amount for it according to the tariff plan, since it does not correspond to reality. After all, if you buy a liter of gasoline, they don't pour 300 grams into a canister with the excuse that the pump is not working properly? Please correct the situation before the complaints go further.

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Дмитрий

Level 5 Local Expert

An hour before the end of working hours, they stop issuing coupons to the electronic queue, the situation does not change how long I have not traveled.

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Galina Barherit

Level 13 Local Expert

I have repeatedly come across the work of this organization, everything is always on top. Today, without any delay, without unnecessary emotions and questions, my difficult questions were solved! Over the phone, they changed the server settings, everything was professionally competent, skilfully, clearly understanding what they were doing. Alexander 1407 worked with me, thank you so much for your professionalism and attentive attitude! I wish there were more such professionals!

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Анна Коломоец

Level 2 Local Expert

For the second year in a row, Beltelecom has been "messing up" during the New Year holidays. In 2024, thanks to Beltelecom, we were unable to see and hear our President's New Year's greetings. In 2025, the connection was cut off at the sound of the chimes. This is not to say that, periodically, especially during the holidays, the network hangs. Considering that the subscription fee is not cheap, but discounts are not provided for these problems. I hope the competent authorities will respond to such questions, because the coming years in the Republic of Belarus have been designated the "years of quality"

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Маргарита

Level 4 Local Expert

The support staff speaks as if they are mentally retarded, in a very arrogant voice You address the problem of Internet speed, and in response, there are no failures, everything is fine, solve the problem yourself by rebooting your devices. You buy Wi-Fi signal amplifiers, but they are not responsible for the wireless network, and that's it. Terrible attitude, lousy service, I would give a minus if I had the opportunity.

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Женя Писарев

Level 6 Local Expert

BTK has a normal Internet connection, but their routers are terrible. You definitely need your own normal router.

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Анастасия Цидик

Level 2 Local Expert

The worst Internet, and what we pay money for. And when you call the technical service, they say restart the modem. Damn, it restarts a hundred times with zero effect. But everything is fine on the line. Why do I need such an Internet connection if I have to switch to my mobile in the evening?

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Валерий Л.

Level 2 Local Expert

To recover the password from your personal account, run to the office and wait in line. Password recovery via email is not provided. The ISP probably doesn't know that this is possible.

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карина денисовна

Level 5 Local Expert

The Internet itself is disgusting, in the evening it just turns off on its own and the speed drops almost to 0. Calls did not help in any way. We will change the provider. It boiled over. I would like to put -5/5

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Лиза м.

Level 5 Local Expert

The staff are polite and explain everything in detail But please Solve something with the electronic queue Do it by category Connections separately Termination separately Wait an hour for your turn To solve this or that issue it is It's terrible !!! That's why a lot of people, including acquaintances, leave you

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Аида ❤️

Level 6 Local Expert

Gradually. You sit for 2 hours to hand over this equipment. There are a lot of jobs, but no employees. It's terrible.

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ПАВЕЛ К.

Level 5 Local Expert

Expensive tariffs, a limited number of locks per year, two for free and four for a fee, which are not enough in the end, then just pay without using the Internet.

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Zbyszek

Level 7 Local Expert

The installment-based products on the website and in real life do not meet the stated specifications

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TATSIANA

Level 6 Local Expert

They re-registered the number from the Internet phone and the hall and the cameras, horror.We waited in line for a long time , and when we got home, we couldn't set up anything ourselves.There are no words of indignation.

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Vaso Gigidhan

Level 3 Local Expert

Constant freezes. Every couple of minutes. It gets worse and worse over time.

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Вероника Ткач

Level 6 Local Expert

I connected the package clearly.The employees connected a bunch of paid services to me without informing me.... Download the Beltelecom app and control your payments. I found out about the app a year later...

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Олеся Макей

Level 6 Local Expert

We have to use this connection, where to go- they haven't invented another home one yet! But I would really like to see competitors who would fight for quality and their customers! Communication- the Internet is constantly stuck, especially in weather conditions. In the evenings, on Weekends, there are too many users, you sit and watch a Circle on the TV screen. And during the Holidays, it just throws it away and there is no connection! New Year's Eve without Chimes. Very sorry. Is it really the same in developed countries? Or maybe Belarus is still underdeveloped in this regard. It's not just that, though...

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Тимофей

Level 3 Local Expert

There are 0 advantages, the tariff is for 52p /month, there is one device on Wi-Fi, but it is still not possible to use the Internet adequately, the operator is not talking about anything

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Артем Миняйло

Level 6 Local Expert

Slowly, definitely very slowly... be patient. But the experts are polite and can help with the question. The only thing is that you really have to spend enough time solving your questions, and God forbid you get into a big stream

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Галина Я.

Level 5 Local Expert

Good employees Fast and pleasant service. Often and comfortably.

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Валерий Гой

Level 3 Local Expert

On Friday, I applied for a non-working phone. The master has already arrived on Saturday morning. I did everything perfectly. Many thanks to Beltelecom for their efficiency. Prosperity to you!!!

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Егор Бондаренко

Level 2 Local Expert

The staff is very slow, and the waiting time in the queue is about an hour.

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Мария Яковлева

Level 2 Local Expert

We say goodbye to them, not only are they taking money, the Internet sucks, and it's been blocked due to the fact that the OPI submitted a request to them. So if you have debts on the OPI, they will block everything for you. And they don't care. The debt has already been paid, but I don't even want to hear about them anymore.

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101258 Неделько

Level 2 Local Expert

It's just a terrible service. nothing ever works properly. You watch weekends and evenings for 5 minutes and loads for 30 minutes . We need to name the organization...The circles on the screen... they can't do more than that. It's just awful. When the responsibility for the lack of service is already introduced.

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Карина Ш.

Level 8 Local Expert

The staff is very friendly. We came in the evening closer to closing, we were served, consulted on connecting wi-fi to the apartment, offered a favorable tariff, and appointed a convenient day for the arrival of the master. Thanks!

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Андрей Иванов

Level 10 Local Expert

In general, it is a cozy and comfortable institution. Qualified specialists who will help solve the problem. He works without lunch. However, there is a problem with the electronic queue. We have to wait a certain time. Sometimes it takes a long time

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Катерина Б

Level 2 Local Expert

The Internet is getting worse and worse every year, but it is more expensive. The service is zero. The guarantor is much better, it's not for nothing that everyone is switching.

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Алексей Кривецкий

Level 11 Local Expert

They work like crazy, they don't move at all There are always a lot of people and only one window works What kind of Internet quality can there be if they don't know how to work with their customers

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Александар б.

Level 4 Local Expert

Terrible modem quality. They gave me a modem and eventually set it up and did everything according to the instructions. He worked, made incomprehensible sounds, took it back and replaced it with another modem. The second modem did not work for a long day, then it began to reboot itself. Why are the workers there if they can't check the modem and test everything. And the client has nothing else to do but ride to you. For the money that the client pays monthly, you can also provide a high-quality modem. The office of hell is simple. You need to change the provider.

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Никита К.

Level 2 Local Expert

We sat for 2 hours. The administrator said that there are modems and they will be given to you, but for this you need to queue up. We sat in line for 2 HOURS, went to the window, sat down, asked the purpose of the appeal (they did not listen to me), asked for a passport and said expect to be contacted. The result is two hours spent in nowhere, there is no Internet for two weeks.

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Тимур Абакаров

Level 13 Local Expert

Good rates, fast Internet.

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Наблюдатель

Level 10 Local Expert

When the fiber optic was connected to me, the kit included a modem that is 12 years old. The promised speed of 100 megabits could only be dreamed of. After the tests, the maximum on the cable showed me -70 MGB. A repairman came, he drew 100 on his laptop, why there are not so many on my devices, he did not really explain. I went to the office, connected to the tariff without a hall, which greatly upset the operator. I realized that they receive bonuses from the audience, which is no longer needed by anyone. I am for honesty, therefore - 1

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Ольга Бобрик

Level 3 Local Expert

I contacted the support center on Saturday 08/05/2023, because the Internet was not working on the Cable. The application was accepted on Monday at 07.08, after the request was urgently needed, they made concessions to me and sent a specialist on the same day. The first thing I liked was that he was wearing shoe covers. Secondly, he figured everything out in a moment, explained everything to me in an accessible and understandable way. The modem is to be replaced on Monday 07.08. But, before just leaving, the specialist set up the Internet so that there was at least an opportunity to access the Internet on the TV. And he set up everything I need both in ZALA and on TV, which the previous "specialists" did not do. As an uninformed person, I had no idea what could be different. I express my great gratitude to him! There would be more such caring specialists.

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алексей Степура

Level 8 Local Expert

Four stars for having to wait an hour, or even an hour and a half. And please, Beltelecom, make an application so that you can make an appointment for a certain time. It's not serious. I have to come today to make an appointment for tomorrow. Walk twice.

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Петя Грозный

Level 4 Local Expert

the mess of working with clients. 4 people waited for more than an hour.

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Татьяна Галась

Level 7 Local Expert

Excellent staff. They explain everything quickly and clearly . There is only one negative ❗❗❗---- There are a lot of people in the queue.

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A Hvost

Level 6 Local Expert

An awfully long wait. There don't seem to be many people, but they take it very slowly. I've been sitting for an hour. And it is not known how much longer it will have to be. There are no complaints about the services themselves. But the service is terrible

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Ксения

Level 6 Local Expert

Very slow service!! The sale of goods and modem services are all in one queue. 2 people were served in an hour and a half. For a very long time

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Лилия Францевна Букша

Level 4 Local Expert

One of the worst places on earth, powered by 1-2 operators, plus they're in no hurry. The administrator does not understand what personal boundaries are at all, he is asserting himself at the expense of clients and the same operators. In general, be prepared to spend an hour of your life in a queue here (an hour is at best).

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Татьяна Б.

Level 2 Local Expert

It's funny when a specialist greets you with the words "why did you come, I didn't call you ..... ah, it's automatic..."

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Ирина Шиманович

Level 11 Local Expert

Responsive,good specialists ready to help

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Виктор Михневич

Level 10 Local Expert

Nice staff. We clarified all the questions and helped you choose a convenient tariff.

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Алексаша

Level 5 Local Expert

If you plan to connect/disconnect, set aside two or three hours. Don't count on anything less. Anyway, it didn't work out for me. Or come in the 8-10 interval. Why everything works like that is a mystery to me. Good luck in solving it!!!!

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Наталия Левэ

Level 9 Local Expert

The Internet is terrible, even an additional router is not helping.

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Beltelecom

239 reviews