Beltelecom

Rating 3.8
594 ratings
Rate this place

149 reviews

Level 3 Local Expert
January 1
On New Year's Eve, on TV (I use the YASNA-100 package), the picture froze at exactly 23.00. And did not appear again. It was also impossible to reach 123 technical support due to technical reasons. New Year's Eve was ruined. Television appeared only now at 11:00 a.m. on January 1, 2025. I will review the issues of further cooperation. I do not recommend it to those who choose Zala TV. The quality of service is disgusting. There is no feedback.
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Level 2 Local Expert
December 18, 2024
They sell a 200mb/s tariff. But they can't even provide 5mb/s on it. Money is wasted. Constant connection fluctuations. On average 0.5-3 MB/s. Unfortunately, there is no alternative. When calling the hotline, the best outcome is to increase the speed by an hour. Then there is no Internet again. There are no words in the world that could describe the quality of these services)
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Level 4 Local Expert
February 26, 2024
An excellent Internet provider, I am satisfied with the quality of the services provided. A very convenient option - goods in installments, there are plenty to choose from, goods for every taste
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Level 2 Local Expert
May 15, 2024
The Internet is disgusting. The cost of the service is increased every month, and the quality of the Internet is getting worse every time. It is impossible to use it. Dispatchers do not respond to calls and complaints in any way. We used it for several years, we suffered a lot. They couldn't turn it off because the Internet was designed for someone who has been abroad for a long time. I don't recommend it
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Level 10 Local Expert
March 29, 2024
It 's a good place . The staff is very helpful. Surprisingly, there is no free WiFi in the lobby in the waiting area. And the queue is often very long. Give people WiFi!!!!
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Level 2 Local Expert
December 22, 2023
The master was supposed to come to install the modem from 15:00 to 17:00, at five in the evening they called to ask where the master was, they said today would be for sure. At 20:20 we call back to ask about the master, they said that your application was not marked. Then the question is how the previous operator was able to answer that he would definitely be here today and the other said that the application was allegedly not marked. Of course, Beltelecom does not care about this review, they are monopolists in this business, poor quality of services, and service, to which they will tell you to eat what you have or sit hungry. It makes sense to improve something when money is already flowing into your pocket. P.S. the next day came, we got a call and were told that there are no modems on the smart 500 tariff plan, they are in great short supply. The question is how could you make a new tariff plan and not buy equipment for it.
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7
Level 2 Local Expert
November 17, 2024
Terrible company. Constant queues. The staff is constantly leaving. The jobs are empty. People are sitting and wasting their time.
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Level 18 Local Expert
April 21, 2024
They work very well, there is almost no queue, you can contact a specialist very quickly after hours. There are a lot of services and goods. Provision of installments.
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Level 6 Local Expert
November 23, 2024
Long queues, dispatchers cannot help in fact, the Internet is constantly lagging, and the masters arrive at the wrong time.
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Level 8 Local Expert
July 1, 2023
It is convenient to get there, good, polite specialists work. They will explain the tariffs and the goods, and they will help and tell you. You can connect services and purchase goods in installments. There is a large selection of goods.
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Level 5 Local Expert
December 13, 2023
The worst possible Internet service provider in the whole world, even in Africa, loads the Internet better and there are no such interruptions and it costs less ! It has been tested for years , there was an Internet connection by Beltelecom , in different apartments and establishments , everywhere , there were always problems with the Internet . I don't recommend it .
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Level 4 Local Expert
May 8, 2024
The organization gives its subscribers an excellent opportunity to purchase good products on favorable terms.
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Level 10 Local Expert
October 5, 2023
We came and changed the modem, as the old one failed. So there is no need to put a new one (well, or at least clean), but they brought used ones and even with dried COCKROACHES!!!! Are you even in your right mind to wear this to people???????? I just didn't notice it right away, only when the master left. My clean neat was taken away, and they slipped it to me, do not understand who had it. It's just awful, I haven't seen this anywhere else!!! Be careful, if they change something for you, inspect what they brought right away.
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Level 6 Local Expert
May 24, 2024
Queues, long waits for the provision of services. The constant imposition of services that you don't really need, but they are strongly offered. One of the advantages is qualified staff.
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Level 4 Local Expert
January 1
Thanks to Beltelekom along with her ZALA. For the second New Year's Eve in a row, we remain without television. The application does not load, and if you manage to log in from the 1000th time, then everything will show exactly nothing!!!!!
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Level 7 Local Expert
January 27, 2024
The staff is always friendly. They explain everything well. Pleasant atmosphere.
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Level 2 Local Expert
December 2, 2024
The Internet only works in the morning , then the horror . Beltelecom can't reach you
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Level 6 Local Expert
October 30, 2024
Their Internet quality is the same as the service speed
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Level 2 Local Expert
November 4, 2024
That's all right! Everything is at the highest level!
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Level 5 Local Expert
October 13, 2024
The standard theme is like everywhere else, connection and all that
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Level 9 Local Expert
September 23, 2023
Two stars only for conveniently waiting your turn.... for a very long time.... When the contract was terminated, I sat in the queue for 40 minutes at first, then at the operator for 25 minutes....
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Level 6 Local Expert
July 29, 2023
Polite, helpful, professional and nice staff) Well done
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Level 5 Local Expert
March 16, 2024
I haven't been in the building itself, but it looks very nice and big
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Level 2 Local Expert
July 27, 2022
Separately, I would like to highlight the work of Lyudmila Valeryevna Goncharuk, a master of her craft, she skillfully helped in my situation, the Internet was connected faster than a day, there would be more such employees! Of the disadvantages, I will highlight the long queues, something needs to be done about it.
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Level 9 Local Expert
September 11, 2024
There are no queues, and that's good.
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Level 5 Local Expert
April 22, 2022
04/21/2022, evening, persistent doorbell, I open a woman and a guy, without badges and documents, are introduced by employees of this organization and in a very intrusive, even brazen and rude form, they ask to familiarize themselves with the services of installing cameras in the entrance of an apartment building, trying to put crumpled papers in their hands.They found time to siphon funds from the population when prices are rising furiously and salaries are standing still. For my own money, they want to install additional surveillance on me, they don't have enough phones with geolocation! It's disgusting to even take such terrible pieces of paper in your hands, not that you get to know them.They came to people, these "workers" came to talk without masks, and with such boorish arrogance, as if people had come to their organization, no culture of communication, the level of a woman is a market hub! And the most interesting thing is that people should sign whether they agree or disagree with the imposition of their product.And in the lists, according to the apartment, all the data of the owners. I don't want anyone walking around the city with my data.Where is there no interference in personal life?? The main Law (Constitution) does not work at all in the country?!
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Level 2 Local Expert
February 20, 2022
Pros: absolutely not Minuses: This is the worst service in the whole of Belarus, perhaps even in the world. Every day since the beginning of 2021, the Internet has been worse than ever in the evening. Naturally, it's not just me, it's all the people who have ever connected to beltelecom. Starting today 02/20/2022, what was bad with the Internet EVERY evening has become terrible with the Internet 24/7 EVERY DAY, even during the day. As for the employees? And what about them? And actually nothing, calling support turns out to be all that? That's right, no one cares about this at all. They only offer to increase the speed by connecting ZALA. No thanks, I'll never need it in my life with such terrible services and the Internet. I am sure that even despite the reviews on other sites (because there is no feedback tab on the original Beltelecom or byfly website, because it is clear that if you fall below the baseboard, then the average review accumulates on those sites as a MAXIMUM of 1.7 stars). This problem with the Internet has been observed for at least a year. Of course, no one cares, they're not going to do anything about it. My assessment is that this is the WORST service that has ever existed.
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Level 4 Local Expert
March 31, 2022
Thank you very much! We did everything very quickly and efficiently. The craftsmen not only laid the wires efficiently, hiding them in the baseboards, but also immediately connected and configured them. Well done! Everything works great!
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5
Level 2 Local Expert
June 2, 2024
Providing their services does not meet the price! The Internet is barely working.
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Level 2 Local Expert
December 4, 2022
I have never seen a worse Internet provider. Everything is so bad that it is simply impossible to sit quietly, the Internet speed is terrible, there are always some connection problems. I don't advise anyone, it's better to look for a normal provider than this...
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Level 8 Local Expert
January 30, 2024
There are queues at any time of the day!!!! Time to spend at least an hour to solve your question😔
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Level 9 Local Expert
December 5, 2023
Long queues, they talk about discounts on services only when they come to the department, they intend to leave...
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Level 6 Local Expert
December 15, 2024
It works, well, that's fine
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Level 4 Local Expert
January 28, 2022
Proper distribution of visitors. Fast and convenient. Everything was told about the services, they were promptly connected. By the way, I haven't experienced any problems with the Internet and TV in six months.
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Level 6 Local Expert
November 19, 2023
Convenient location,excellent service
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Level 2 Local Expert
February 11, 2024
The Internet is not working well. It is not possible to watch TV constantly hanging......
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Level 3 Local Expert
August 19, 2022
Hello. I called the master to connect the phone and WiFi. We agreed on a time from 9:00-13:00. I'm still waiting. No reply, no greetings. I came for this from the other side of the city with a small child. The organization is big, but there is ZERO sense. CHANGE EMPLOYEES AND ATTITUDE TOWARDS CUSTOMERS
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Level 4 Local Expert
February 11, 2022
It is a very, very long queue, provided that there is 1(!) person in front of me. I came to terminate the contract and return the equipment to zala. Just in case, I called the technical support to clarify what I should bring. I took everything from the list. As a result, it turned out that some cable was missing and now I have to pay for it or go home again to pick it up. And again, a very long service. I've been sitting here for almost an hour with a basic question. They work like snails 🤷
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Level 2 Local Expert
April 12, 2022
Three times they applied for the connection of the hall and the Internet, three times the application was simply closed. We contacted the Call Center with a claim, to which they replied that they do not do this and have never done it. To my reply that all conversations with the operators during these three days were recorded, the operator replied that they did not care. That's the level of respect for the client!
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Level 5 Local Expert
March 11, 2024
Everything is correct, clear and on time
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Level 11 Local Expert
March 12, 2024
I was there several times, there were always long queues
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Level 3 Local Expert
July 5, 2022
This is the worst provider even in the whole world, but in the whole universe. They promise one thing, but in fact it doesn't even come out the second and third, but understand what. I do not advise you to apply. I left A1, succumbing to promises and regret it
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Level 5 Local Expert
October 22, 2021
Terrible technical support, blatant disrespect for their customers, and violation of all norms of ethics and business relations. I wanted to solve the problem, I dialed the official number 123, in the first case, when I started a dialogue with a specialist, trying to explain the essence of my problem, he (the specialist) rudely and unreasonably reset the phone! But the irony is that before our "conversation" began, I was informed that the dialogue was being recorded. I called a second time, the conversation lasted a little longer here, but even here an irresponsible and incompetent specialist chose not to investigate the problem, but simply dropped the call again. What is this supposed to mean? Is this the official technical support of a government provider? I strongly advise and do not recommend anyone, if possible, choose other providers who do not brazenly spit on their customers and the rights of citizens.
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Level 8 Local Expert
December 1, 2021
There is always a queue. The cost of services differs depending on the method of registration of the tariff plan - that's why the queue. It is necessary to track the promotions yourself, interesting promotions are available for new customers. But the quality of the Internet speed, as well as its accessibility around the apartment, leaves much to be desired, problems arose with the transition to fiber optic.
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Level 10 Local Expert
December 5, 2022
The quality of communication wants to be better, endless queues with tired, half-asleep employees of the center. What is the connection, apparently, and the workers(((
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Level 6 Local Expert
February 6, 2024
There are always huge queues and slow service.
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Level 5 Local Expert
March 28, 2022
Having previously clarified the information by phone, I came to disconnect the phone number.Naturally, when I arrived, I was told that the information on the phone was incorrect.How is this even possible?!I'm not talking about the queue at all, there were 15 people in front of me, only three windows worked, everyone else had a technical break!the time was 15.18. Lawlessness.
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Level 7 Local Expert
September 17, 2024
Not without shoals. But he is a monopolist, and he fulfills his role.
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Level 4 Local Expert
November 16, 2023
Near the house, excellent dining room
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Level 4 Local Expert
November 19, 2023
What a pity that there is only Beltelecom in the area. It couldn't be worse!
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