Beltelecom

4.1

529 ratings

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denisanton77

Level 3 Local Expert

Previously, I was a subscriber of Beltelecom, the watch house had a copper cable, the Internet was the worst of what I had to use before that, the constant ping was sky-high, the home phone was needed to call tech support and swear, the contract was terminated, I connected 4g from bicloud, there was not a single problem in 4 years, I decided to connect Beltelecom again because fiber optic was installed along the street I thought there would be no problems with fiber, not this office, and here the planet is ahead, the Internet has been disconnected 4 times in 3 months (problems on the line) , the home phone is being loaded, pay the subscription fee even though I don't use it, the Internet disappeared on Saturday morning, the master poked the verdict even though the application is not closed on Monday Come on, is television normal all weekend without the Internet? I wouldn't even give this office a 1 star rating.

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роман М.

Level 3 Local Expert

It takes a very long time for people to be serviced, 5 people to one specialist, the waiting time is 2.5 hours.

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Миша Хомяковский

Level 3 Local Expert

I do not advise anyone to connect this Internet to a tariff of 200 mbit per second and when I play in the same cs every evening at the same +-time ping 200-300 it is impossible to play do not connect

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Александр

Level 5 Local Expert

Just the worst provider. There were problems with DDNS (until some time everything worked like clockwork) - I contacted support and was once again convinced of the incompetence of the staff. In general, you won't get any help, and if you really need it, you need to pay (according to the support employee, about 36 rubles + payment for the master's departure). Moreover, the problem can clearly be solved without the departure of the master. In general, I recommend avoiding the madhouse and this organization.

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Артем Пугачев

Level 3 Local Expert

To connect, you need to wait in line for several hours. We understand that you are monopolists, but you need to respect your customers' time. Is it really impossible in the 21st century to simplify the lives of people who want to connect? Is it serious to put only two customer service specialists in the whole city?

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Egor

Level 2 Local Expert

Polite attitude to clients, but they are not experts in their work. Due to problems with the Internet, we contacted Beltelecom to replace the modem. They replaced it with a new model, but in the end we got an old modem from 2016. The Internet started to work even worse. A week later, we came back to replace the modem, but this time it doesn't connect at all

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Нина

Level 6 Local Expert

I contacted you about the Internet connection. The operator gave me enough time and offered me favorable rates. There were a lot of orders, and two days later an employee arrived and explained everything in detail and connected everything. I was satisfied!!! Thank you for your prompt and respectful attitude towards customers.

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Дмитрий К.

Level 2 Local Expert

We have a smart lounge, we were left without Internet for the new year, without father's greetings,

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Andrey Tasman

Level 5 Local Expert

We were here on Saturday. We connected the Internet. Fast waiting (~5 minutes), electronic queue, the operator is polite, friendly, no questions asked. I don't understand why there is so much negativity in other reviews.

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Лобан Александр

Level 8 Local Expert

They work very, very slowly, it's just terrible nowadays

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Неравнодушный

Level 2 Local Expert

Subscribed to the channel "Yasna 100". I make the payment a month in advance according to the tariff. But after the 20th, they start sending SMS messages demanding payment, otherwise they will block the channel. During the period from January 22 to January 29, 4 threatening SMS messages were sent to the phone! What is this method of working with clients? The day before, Beltelecom announced that a shutdown is possible only after an 80-day delay. Truly, the right hand does not know what the left hand is doing!

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Рома Стецко

Level 3 Local Expert

You have to sit in line for 3 hours to connect the Internet at home I don't recommend it)

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Анхелина

Level 4 Local Expert

I called Beltelecom at 21:20 June 20, 2025 The employee spoke with disdain, it would be terrible if my grandmother, who is poorly versed in technology, called you. I asked the employee if I needed to log in to my account again, and in response, I heard open irritation and dismissive responses. You have recorded dialogues, you can listen to them. A1 would rather have his channels and you can go to them.

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Сымон Дудыка

Level 17 Local Expert

I use video surveillance from Beltelecom. It is often impossible to watch videos either on the record or online. I called and left a complaint. Uselessly. Apparently, specialists of the lowest level and knowledge are working. Today, the picture of yesterday hung in the video surveillance. They try to justify themselves on the phone, but it doesn't do any good. I don't give a single star, as this is not a problem for a single day.

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Молодой человек

Level 11 Local Expert

The staff explains incomprehensible questions in an accessible way and is quite friendly. But the work is very slow. When you see 5 people in line, you realize that you are here for an hour

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Анастасия Лешик

Level 3 Local Expert

The attitude is just terrible, the issue is not being resolved, and you have to sit in line for 2 hours.

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Inga

Level 6 Local Expert

Why doesn't it drag in the evening? The tariff is good, but everything is hanging! There are even ads on YouTube.

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Роман

Level 8 Local Expert

I went to terminate the contract (online), waited in line for 30-40 minutes (there was 1 person in front of me and two more were already sitting with specialists). As it turned out, their program "flew," but oh well. The employees were the most repulsed. They clarified which provider I switched to, ridiculed me and the others for making a hasty decision and the fact that we allegedly did not read A1's contract and would then pay under a hundred rubles, but they say they are better, because they are a public provider, and a public provider (in their own words) cannot be worse than a private one. Have you ever wondered why people keep leaving you? Maybe not everything is so good? Another employee from the next table agreed with a colleague and said that because of us (outgoing clients) they drown in work until night. This is your job, and if something doesn't suit you, why are you still there?! And of course, they claimed that in case of equipment failure, A1 would not fix anything + they say they only give good Internet first, and then it will be bad. Let me sort out the questions myself as they come in, your job was simple - to terminate the contract, but instead they poured a tub of negativity on me and ruined the whole day. We parted with Beltelecom very badly, and now even if your competitor suddenly forces me to pay more, I have no desire to return, because your modems and Internet are simply disgusting (the reviews confirm this). Maybe competitors will eventually make you move, and I wish the employees to be more restrained and not to moralize, accusing their former clients of illiteracy and poor study of contracts (this does not concern you at all).

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Show business's response

Анжелика

Level 5 Local Expert

I want to express my special gratitude to the sales manager of the Beltelecom a service center, Valentina Malyarenko, a very kind, sympathetic person, a professional in his field, sociable,, it's a pleasure to communicate with such a person, knowledge of his business is at a height, I ask the administration to take my feedback into account, and encourage the employee, with her help was acquired the product, we are very satisfied, thank you!!

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Алексей Забара

Level 6 Local Expert

A monopolist in services. But, it provides high-quality services. The staff is friendly and adequate. He calmly answers the questions asked. Well , as everyone has opportunities at work .

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Константин Сергеевич А.

Level 30 Local Expert

The largest telecommunications company in Belarus. I've been using her services for more than 10 years and I can't write any complaints about her. Personally, I am satisfied with the quality of the services provided to me. And there is no special need to come here. Only when connecting services and if it is necessary to replace the equipment (modem or set-top box). All other issues can be solved remotely (without getting up from your home sofa) through the My Beltelecom application (which I actually do regularly)

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Stoks

Level 10 Local Expert

I don't know how to describe it in the worst word, but these are monopolists and scammers. Since August, I was secretly transferred to the promo 50 tariff, before that there was a promo 100 tariff, and at the same time they did not warn me. And I paid the same amount as for the promo 100 tariff. I have all the evidence. Then noticing, I went to the department to sort out what nonsense. Not only did they not want to serve me, because there was an hour left before the end of work, they also sent me. I have all the evidence to sue, there would be time and desire.

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Наталья Черник

Level 3 Local Expert

I was satisfied with the visit. The staff is polite, smiling and friendly.

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Кип

Level 11 Local Expert

It is light, spacious, the experts are top on the pros all. The queues are huge or I was so lucky, there is a store on the territory from the same office, the prices are off the scale, the minimum difference for the goods is 100p At the moment there are no new consoles, "new" equipment is used

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дмитрий баранов

Level 12 Local Expert

I wanted to connect the Internet So they don't have modems, "they didn't receive them this year" they encouraged me, told me to wait, maybe someone will bring the equipment They do not want to solve the issue in any way, to speed up or help, to offer an alternative I asked if I could buy my own or transfer it from Minsk, also a refusal This attitude is frustrating

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Дима Шевцов

Level 8 Local Expert

The terrible quality of the services provided (Internet). In my opinion, the price should be 3 times lower. If there was competition, this type of service would have to be closed.

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Вера

Level 7 Local Expert

Modern building, services and technologies offered; friendly, competent staff; convenient additional opportunities for customers. And we estimate the cost of services depending on our income!

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Ольга Пожога

Level 5 Local Expert

Recently I had to contact Beltelecom. Well, I'm pleasantly surprised. It used to be much worse. The girls, as a selection, are all smart. I work quickly, everything is explained in an accessible way.

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Сергей Иванов

Level 13 Local Expert

It's easy to connect, but judging by the people coming in, it's hard to disconnect. We were connected to a package of services, no questions asked, everything went easily and quickly. The only thing that is strange is that for some reason they ask for a document from the owner of the apartment, and this is generally, if let's say a person rents an apartment, the owner does not want to conduct Internet, but the person needs it, anyway the Internet is on the person, not on the owner, in the Russian Federation, it connects without problems, they immediately requested a certificate of ownership. When I was there, there were 4 scandals with the fact that people came to close the account, and they were asked to hand over some wires, of course people do not have them, a scream-or begins, and this is systemic. It's very strange, isn't the company already suing the user if he doesn't hand over the wire? It's ridiculous and it hurts your reputation! It looks from the outside, as if the organization is on the verge of bankruptcy, they say every wire is needed, as if they cannot be bought anywhere, as if in North Korea, where even plastic flowers need to be rented and then, after laying, they need to be carried back again. The master who connected the Internet is the best, explained everything, told, showed, spent a lot of time, but everything was cool. The services are stable, but sorry for the speed... in the Russian Federation, 2gb / s has a speed, but here the max is 200mb / s and then, as they say, 160 well, 170 maximum. It's funny. Probably the KGB does not have time to process data streams at high speed. Can't they increase their speed already? Of course, 100mb/s is enough for me, but sometimes I really need it faster, since I have 5 computers, and I have work on each of them.

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Maksim

Level 9 Local Expert

The only negative is that the electronic queue did not work, well, I don't really like the company either, but in general customer service is 5 out of 5, the staff is pleasant, they consulted well, quickly

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Виталий Ерошов

Level 14 Local Expert

Technical support is on the level, all employees are very friendly, almost any problems that arise are solved. Keep it up and go ahead

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Виктор Ларьков

Level 7 Local Expert

Great company.Excellent service at the service center.Good and flexible tariff plans.The remarkable attitude of the Company 's representatives .I highly recommend it.

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NNHRYTS

Level 15 Local Expert

They work slowly. The queues are long.

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Луи

Level 2 Local Expert

The worst service and the Internet, which pings wildly. When they bring normal fiber to our city B , it's slag. Not the Internet, but a pathetic parody

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Анастасия Сапега

Level 4 Local Expert

Waiting in line for 1 hour, signing an Internet contract for another 20 minutes. This is because only 2 employees work after 18:00, when it is expected that the influx of people may be higher.

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Катерина К.

Level 4 Local Expert

Disgusting service!!! Avoid it and don't contact this provider!!!

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Nastychsa999

Level 7 Local Expert

There are many offices, but few employees... There are very long queues...

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Дунец (Бокша) Сергей

Level 11 Local Expert

Excellent service. Connected, configured! There was a problem with the network, the issue was resolved quickly! 👍

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Александр П.

Level 4 Local Expert

Everything is done modernly and beautifully, but.... The terrible speed of customer service, after visiting a couple of times it's scary to go again - I'm afraid to lose a lot of time. An electronic queue is good, but a lot of people just leave without waiting for their turn.

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Вероника Мисюкевич

Level 5 Local Expert

The fiber was carried out, well, I think finally a normal speed will appear. And there's nothing like that! From the phone, the speed is much better and without interruptions. The service (human) is good, the product itself is a huge horror and disappointment of 2021!

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Сергей Невский

Level 14 Local Expert

A convenient electronic queue system, not very fast, but you go on your question, you were there several times when changing the modem, the consultants explained everything, there were no questions, but in general I try to solve issues with the provider by phone or through the website.

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Оксана Архипова

Level 4 Local Expert

I went to reissue the documents, I've been sitting in line for 2 hours, as the flies barely move, the service is disgusting. There are a lot of offices, and 3 people work.

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Viktoria

Level 4 Local Expert

The queue is practically not moving, there are 5 people in the queue, and you wait for more than an hour, as if one grandmother is working, and not several specialists. Terribly slow . It's easier to just pay monthly for their service, which you came to turn off, than to sit waiting for hours. No one is in a hurry to do their job. Disgusting

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No Name

Level 7 Local Expert

It's just a terrible office. There are no advantages. I came in at 6 pm and left at half past the 8th...one window is working, but there are a lot of people

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Милый Т.

Level 5 Local Expert

I want to express my gratitude to the employee, Elena, she helped connect the grandparents in the village of Pervomaisky. I explained everything in detail, I spent maybe 2 hours on communication. I want to express my great gratitude, the master arrived, everything was done quickly, clearly. I called 8016-364-11-30 (I spoke with Elena on this phone). I hope the organization will notice this review and give thanks.

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сергей петраков

Level 15 Local Expert

The office is good, the service is not bad, but the Internet is two

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serzbystryj

Level 3 Local Expert

I had to wait 15 minutes, although there were no people in the 103 office. Until they reminded us that there is a queue, the notification did not work until then. The amount of payment that I was informed is not enough to pay for 30-31 days. Services are always turned off 6-5 days earlier. It turns out that SMS messages and KASPERSKY are considered separately, which was not included in the total amount.

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Денис Еремеев

Level 9 Local Expert

They impose additional services! And the main disadvantage for me is that there is no tariff for pensioners and low-income families! Social is not suitable because it is for another category of citizens!

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Николай и Екатерина Савко

Level 3 Local Expert

The nightmarish work of the staff. I've been trying to find out through 123 or websites the phone number of employees with legal entities or even someone from Baranovichi. They gave the numbers 50-00-11 (short beeps all the time) , 65-88-44 (no one picks up the phone) . Does anyone work? As a result, the problem remains, there is no dial-up and communication with employees!

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Геннадий

Level 12 Local Expert

It took 1.5 hours to turn off the phone and hand over the equipment. And this is in the presence of an electronic queue. Not with my foot anymore.

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Beltelecom

121 review