Beltelecom

2.8

294 ratings

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Татьяна

Level 18 Local Expert

I would like to express my sincere gratitude to the service staff for their fast and high-quality service. In the morning, I submitted an application for connection, and just an hour later, an employee of the center called me back, inviting me for registration. In 15 minutes, I was already there. Olga, an employee of the service, is a true professional. She shared useful tips on how to properly connect the Internet at home and offered me excellent household goods available in the service. I was particularly interested in the installment purchase plan, and I will definitely use it.

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Надежда Новикова

Level 3 Local Expert

I would like to express my gratitude to Dmitry, an employee, who quickly connected everything, explained it, and warned about possible nuances. We are very satisfied.

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Олег Кузьмицкий

Level 12 Local Expert

The master was very nice, kind, and polite. Understands his business. I installed new equipment and recommended a normal rate for speed.

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Надежда Мазаник

Level 2 Local Expert

Terrible attitude, I can't get the services connected for two months, I've left requests twice, no one calls back

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Татьяна Гудко

Level 4 Local Expert

the Internet is not working, the gym is not working, it is impossible to call the care service at all. even if you fix the storms yourself, or it's not fixed anymore...

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Валерия Садовникова

Level 12 Local Expert

Good service. Installments on goods are a huge plus!

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Елена Панкова

Level 12 Local Expert

Everything is clear, there are no queues. The staff is polite.

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lyalyacool

Level 12 Local Expert

Almost a monopolist. Hence the lack of quality. Antediluvian equipment, Internet speed does not match the stated one, high cost of services, which is also constantly growing, periodic Internet outages without explanation (usually at such moments calls are not answered by the support number).

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Яночка Стельмак

Level 4 Local Expert

They came to terminate the contract and hand over the equipment The girl who was doing this behaved arrogantly, her face clearly showed displeasure When the equipment was handed over, they asked to return the package, to which the girl rolled her eyes and returned the package with a very unhappy face Eternal Kilometer-long queues

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Сергей Домбровский

Level 6 Local Expert

The home Internet is flying (200 Mbit), the girls work fast. What else is needed?

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Ольга Усачева

Level 6 Local Expert

Be careful!!!!!!! Scammers are calling, they introduce themselves from Beltelekom, that it is necessary to replace the TC number, the contract is expired!!!!

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Liudmila

Level 8 Local Expert

The specialists are working Sooo slowly ....Do you have to wait in line for 3 hours to close the contract???!!!!

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Алеся Г.

Level 9 Local Expert

Fast, honest and understandable. Respect for such a service.

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Людмила Ивашкевич

Level 11 Local Expert

I really love this service center, the specialists are very polite, they will tell you everything in detail. Now there is a very large range of products in installments for 24 months without a down payment. These include televisions, coffee machines, laptops, tablets, and robot vacuum cleaners. Unless, of course, you have been a Beltelecom subscriber for more than a year, you can purchase the product in installments. Good luck to these wonderful specialists.

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Максим Владыко

Level 6 Local Expert

Wi-fi is terrible. ,a cringe. I don't know about everything else. I don't recommend wi-fi

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Юлия Свирская

Level 3 Local Expert

We connected this mountain provider's Internet less than a week ago, and we already want to go back to the "Cosmos" - as they say, everything is learned in comparison. The speed drops to almost zero very often, especially in the evening. Of the stated speed of 200, I only rarely reached 50-80, and this is by wire, I am generally silent about Wi-Fi. Beltelecom has learned how to sign contracts, but it has not learned how to fulfill its obligations under these agreements. I do not recommend this provider to anyone.

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Владимир О.

Level 3 Local Expert

It seems that Beltelecom has one task to rip off its customers by any means. Judging by customer reviews, there is no need to talk about quality. So I had a problem with them in providing regular telephone services. My wife, as the main tenant, died unexpectedly on 02/13/2022. She was the main subscriber with whom the contract and its annexes were to be drawn up on the basis of which a set of equipment was installed in 2016 (the Beltelecom initiative), then it was installed regardless of your consent. I found the documents for the provision of these services, where the signature of the main tenant should have been, i.e. the wife has a bird, so she did not sign them. After my wife's death, I spent five months paying the so-called subscription fee, taking into account the fact that suddenly someone would call or I would need to call. During this time, there were no more than 5 calls, and there have been no calls at all for the last three months. I decided that I didn't need this phone. I went to the Beltelecom website, but I still did not find information on what to do in such cases, who specifically to contact, either in the section "On the procedure for citizens' appeals" or in the section "On the procedure for considering appeals". Then I decided to disconnect their equipment and phone, respectively, from the network and not pay (I think they track and see these moments well). On 07/29/2022, a letter was sent to his wife about the debt for two months with threats to turn off the phone, unilaterally terminate the contract and go to court. I went back to Beltelecom's website, found an opportunity to send an electronic message there and explained the situation. However. it looks like no one is reading anything there, because 02.10.2022 I received, again, in the name of my wife, a new notice already with the amount of payment for 4 months. This means that the contract has not been terminated, although more than 30 days have passed, according to the first notification. The amount is not that significant, of course I will pay and see what happens next. It seems that the extortion will not end there and similar notices will continue to come. So, I do not recommend linking your relationship with Beltelecom.

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Виктор Кучмель

Level 6 Local Expert

The company's work deserves a score of 0. Zala works with constant suspension. The transmission quality and speed do not match the stated ones. A specialist from Beltelecom, who came to identify the causes, said that he could not help in any way. As it is, it is. But the payment is clearly monitored, and money is stolen from the account. The service is turned off 12 hours before the end of the paid month. Although not much (pennies), but regularly. Also, with an increase in the subscription fee, the subscriber learns about this in fact, i.e. when the service stops working. In all normal companies, they value their customers and send SMS or e-mail messages about all changes. Beltelecom says that the subscriber should monitor the changes himself by visiting the company's website. If there were an alternative, I would terminate the contract without hesitation. In general, the relevant authorities should check the work of the company.

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ВитБо

Level 3 Local Expert

A great company with a huge range of services.

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Татьяна Ш.

Level 3 Local Expert

Beltelecom employees called and offered to change the tariff, I agreed. But!!! After changing the tariff, for some reason the additional equipment (the second router and the server) stopped working for me!!! Why didn't anyone warn me that just changing the tariff would lead to a change of usernames, passwords, and a checking account (from which, during the week, they can't transfer the balance of funds!)!!! I would never agree to this! Why do the staff at the call center make fun of me, saying that the change of the tariff plan could not be displayed on the settings, and that it was my equipment (although this is not the case, everything broke down immediately after the tariff change) and these are my problems, and I have to set it all up myself! The level of service is simply terrible!!! Why, if because of Beltelecom's actions, all my settings went wrong (work was disrupted), then none of this company is responsible for this and cannot help me. Why is there not at least such a service as calling a specialist to set up additional equipment, even for an additional fee! Why does Beltelecom just "send" me, saying that "our equipment is working, and then it's your problem."

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Дмитрий

Level 13 Local Expert

The best example of anti-client orientation! Tech support behaves rudely, from a height "another lamer is calling", to a request for help, you will hear the answer "everything works for us, you have a problem."

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Владимир Диалектов

Level 23 Local Expert

Excellent, spacious main office of the largest state-owned telephony and Internet provider in the Republic of Belarus. There is an electronic queue. Do not forget to take an identity document. At lunchtime (12:00 - 13:00), it is not advisable to come, there are a lot of people. In general, the service is good, the staff is polite.

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HYAR

Level 2 Local Expert

The worst provider in the world. ping 2000 is stable

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MoreStyle

Level 12 Local Expert

Positive: THERE are no solid disadvantages at all. This is the worst customer engagement and service. It is not possible to get answers to the questions. Since everyone refuses them, they decided to earn money in a different way. By breeding clients for money. Without warning, with 50 kopecks of debt, in fact, they sent a notice of 185 bel.rub. 👹 No one has clearly explained to them that customers are attracted directly, but not with a whip!

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Сергей Ягутко

Level 5 Local Expert

The service is disgusting. In case of an appeal or any problems, you will not get any help. They don't do anything until you write a complaint. I have not been able to replace the router with a new one for 2 years now, since all the terms of the old one have expired. They say there are none. The fares are expensive and the service is disgusting.

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Василий Макаренко

Level 9 Local Expert

Neither when it is not possible to contact the operator for any questions, nor when the phone is not picked up, tariffs are increased without notifying the subscriber, the Internet speed is several times less than the promised tariff. HORROR, not company!

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Дмитрий Чикун

Level 5 Local Expert

Wi-fi went missing in the evening. We thought that there was a malfunction of the equipment, etc.They called back at 124.It turns out that the Chervensk operators turned off the Internet for us because my wife forgot to pay for the home phone at the cottage.Another account, another contract and the subscriber's number.Monopoly with a beastly face.

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Ирина Васильева

Level 18 Local Expert

The national television company. A lot of different communication services . They even sell household appliances.

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WEAK

Level 3 Local Expert

First of all: monopolists, we can end this already. Secondly: 100mb/s network for almost 40 rubles? In Russia, some providers can already get hold of static for this money, or a better tariff, but here everything is possible: NAT, crooked routers, and prices will probably go into space soon. I don't even know what to say anymore, the most important problem is probably still NAT.

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Sergey

Level 20 Local Expert

The most bureaucratic institution. Constant queues. Half of the cash register is working out of all possible ones. When returning the equipment, they will offer to pay for 50cm of gnawed cable as for 5m.

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@KROJIK

Level 15 Local Expert

Sooo long queues due to inexperienced people , but the service is good , cut my finger , helped , treated

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Анна Орлова

Level 2 Local Expert

I would like to thank the staff of the service center in the city of Shklov for their responsiveness, polite communication and individual approach to each client!)

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Александр М

Level 5 Local Expert

It is generally impossible to watch a movie via Wi-Fi. Instead of pleasant viewing with your family, some negative emotions from this company

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Гарри П.

Level 3 Local Expert

Very bad Wi-Fi is constantly missing several times a day. I call the service all the time, and they say that it's not their problem. Although he doesn't see any device and I don't know where to complain anymore!!!!

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Сергей Граборенко

Level 15 Local Expert

It's just a mockery of people who have seized a monopoly and are dictating their terms. Quality 0 the Internet is constantly hanging. Money is stolen terribly. I put an example at the tariff of 05/17.21 39 rubles already on 06/12.21 there are no funds on the balance sheet and the support service cannot explain. The specialists are mediocre, the equipment of the last century is being transferred from the old owner to the new one, nothing is being updated, except for monthly price increases. I am very sorry that I contacted them, nothing superfluous

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katrin

Level 8 Local Expert

We waited in line for more than an hour, while the employees were sitting in their phones (personal), one of the 4 windows worked normally

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Ольга Г.

Level 2 Local Expert

Many thanks to the technical support engineer Andrey, who worked on 02.12.21 in the evening for professionalism, calmness, attentiveness and patience!!!

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Ксения Грузд

Level 2 Local Expert

Terrible service! Out of 13 windows, only 2 are working!!! At the same time, they work very slowly!

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Сувениры из дерева

Level 15 Local Expert

Apart from a good location, there are no other advantages. Constantly scurrying employees around the hall with one window open is considered the norm.

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Дарья А.

Level 7 Local Expert

I came in the morning, there was no queue at all

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Валентина Е.

Level 2 Local Expert

Hello. There are such queues for Engels!!! Is it really impossible to optimize the process? Why can't I change Yasna to Byfly somehow through the application for 123? Is it possible to do some part of the process without queues, or do you like to mock people?

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Денис Анисько

Level 7 Local Expert

Everything is working fine

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Елена Ч.

Level 3 Local Expert

It's just terrible!!!!! There are only three specialists working for Engels in the service center. I've been waiting in line for 50 minutes!

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Анастасия Курилович

Level 8 Local Expert

Are you kidding me?! What's wrong with the Internet??? It hangs forever !!! How to pay money like that, and how to provide a high-quality service like that - do not accelerate

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Виктор Шеметовец

Level 18 Local Expert

I contacted you about connecting the home Internet. As a result, I connected to A1, so A1's tariff is cheaper and the speed is twice as fast as in the packages offered by Beltelecom.

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Евгений Луговой

Level 5 Local Expert

There are very long queues, I did not wait for mine, the waiting time is about 50 minutes and so 2 times. And for the rest, well done :)

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KVG Med

Level 13 Local Expert

Often half of the jobs are not working, as a result, the queue lasts for 45-50 minutes.

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Елена В.

Level 4 Local Expert

How actual monopolists behave according to the principle of "people grab everything ", both at prices and in the service center (no matter how you go, you wait for your turn for an hour). If there was an alternative ( 3 in 1 ), I would never have addressed them

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Raimond Lonsdale™

Level 6 Local Expert

The modem was given a new one for free, the Internet at a speed of 5MB \ sec, at night 6MB \ sec. 29 rubles per month. The computer is connected via a twisted pair to the router, therefore there are no lags, freezes and connection breaks as with WiFi. There is enough speed. I downloaded the Forzu5 on 105GB torrent in 6 hours. And download a 2-gig film... I don't have time to smoke. So the speed of norms, the stability of norms, the price of norms. I have been using it for more than five years. E-mails and Bike comms are still buying traffic from them and then they give it to you, there is no point in changing it. Are the tariffs expensive for you? 30 rubles? Three bottles of vodka... We have some of the cheapest fares in the world. Europe and the Pindos pay $ 70-150 each, the Arabs are a mower (!) and you squeeze for $ 10.

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ирина К.

Level 3 Local Expert

I am pleasantly surprised by Beltelecom's service. There was no Wi-Fi on December 31. With the help of the 123 service and the engineer, we quickly set it up. The most important thing is that the employees showed patience, responsiveness and understanding that the holiday and the Internet are needed. Thank you. Have a good weekend and a high salary for BELTELECOM employees. Your client.

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Beltelecom

108 reviews