Beltelecom, service point of the Minsk region
157 reviews
September 28
The top place, everything is high-quality and efficient, I coped with all the issues of renegotiation of the contract in 20 minutes. I was pleasantly surprised!!!
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April 23
A clean and pleasant place. I was on the Internet on weekdays. Electronic queue.
There are many tables with specialists.
I literally sat in line for 5-8 minutes.
The only problem is there is nowhere to put the car.I parked 500 meters from the Beltelecom office.
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October 11
October 11, 2024I handed over a used modem to the administrator.She behaved very outrageously.She answered every question I asked rudely, and asked questions not related to her work.(Why, and why I'm handing over the equipment.)
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July 31
They serviced it quickly, replaced the fiber modem with a serviceable one. It's a pity that these modems haven't been upgraded in 10 years - you still need to buy an amplifier for wi-fi
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September 23
We did not receive any information at all, the operator does not have information from the word: in general, we wanted to change the tariff plan.We spent more than 30 minutes in the queue, but did not solve the issue.
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1
November 13
I solved all the questions quickly, the operator is pleasant and polite. I was satisfied.
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September 16
I can't get through to the legal department for a week, no one called, no one picked up the phones, put a telephony for yourself, there is no common number for legal entities, I was very disappointed!
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1
February 18
Good staff, but very often the base does not work, then something else, but with regard to the staff, everyone is on top, friendly! Everything is clearly explained!
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March 17
A nice cozy office, an electronic queue, there is a toilet, the staff knows their business. You can always find a place to park.
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March 3
Modern office, fast service. I contacted a private house about the Internet, they accepted the application, we are waiting for a specialist. The result of the visit surpasses my expectations. Beltelecom is our future operator of communications, Internet, TV. The quality of the Internet is super!
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January 2
On December 27th, I connected (as I thought) The package is clear 100. I was told by specialists that the connection takes five minutes, for this I need to contact the service specialists and they will connect within five minutes. In fact , everything turned out wrong . The first time I called, they said there was no application, the next day they did not find it again and said they would contact me when there was an application. Today 02.01.2024 no one called . So this is just an application, it's scary to think how much they will connect. The new year in the new house was without Internet.
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1
March 22
The work of the staff is like in slow motion.
There is no hurry, everything is sluggish, a lot of parallel cases and phone conversations. Not looking at the fact that customers are sitting and waiting.
That's why more and more people are abandoning landline phones and Beltelecom services.
In our time, it is very poor quality!
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August 15, 2023
Пришлось столкнуться с зала эфирное телевиденье(( для дачи ( Минский район) После двух месяцев пользования оборудованием приставка перестала работать , да это ладно- техника есть техника. Но вот служба белтелеком минского района - это служба секретного отдела!!? Дозвониться невозможно! По номеру 123 помочь ничем не смогли, хотя вроде одна структура.Служба 123 дает единый номер тел 5177130 где в любое время рабочего дня, с 8 до 16часов, они отвечают, что после 16 они не могут ответить на мой вопрос( звонила с 10 утра до часу!) Поедим на авось(!), что бы поменять оборудование. Хотя в службе 123 сказали предварительно звонить на белтелеком, что бы уточнить есть ли в наличии приставка зала на замен.
Вот как то так!!(((
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August 24
The girl takes the equipment for repair and in addition to her 2 jobs, as a result, 7 people wait for almost 3 hours .
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1
November 27, 2023
By Fly definitely has a maintenance problem in the service centers of the population. Long queues, I think, could be removed by proper logistics for the provision of this service. A lot of things can be pre-arranged and when meeting, just follow the formalities.
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1
May 22
Constant queues.
The consultant said that in 2 weeks they would bring both the modem and the line and there would be Internet.
As a result, they dragged me around the offices, the Internet did not cut down.
I use the Internet
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July 8
There are 2 people in the queue, I am the third, the result is 40 minutes of waiting, I have not seen such a fuss with each visitor anywhere..
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November 22
Everything is fine, good friendly staff
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December 26, 2023
The work of the employees is good, but replace the equipment that has fallen into disrepair on time. Due to the computer mouse not working properly, what should have taken 20-30 minutes took an hour and a half. This is disrespect and mockery of both employees and customers
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August 14
The service speed is terrible, two specialists served five people for 1 hour:20 minutes.
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1
March 16
The staff is attentive, professionally perform their work, competently answer questions of interest.
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August 13, 2023
Электронная очередь, с парковкой проблемы, обслуживали только 2 специалиста, ждала своей очереди около получаса, есть туалет. Заменили оборудование и получила полную консультацию, очень вежливые и внимательные
Спасибо)
3
November 18, 2023
I was very impressed by the renovation. There have been drastic changes since my last visit in 2011. Instead of one young lady, there are four and an administrator. Stylish and modern.
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October 25
Long waiting time and maintenance.
It is necessary to reserve time for more than an hour.
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October 31
We have not received any normal consultation, the administrator cannot decide anything.
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March 7
Wonderful! Thanks to the administrator for the full consultation. Specialists who know their business are working!
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August 16
The employees are professionals. Everything was clearly explained, not forced to do too much
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May 3
Everything is high-quality and clear. Pleasant service. Thank you.
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April 1
They work quickly and efficiently. They will advise and prompt you.
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January 18
There are few people for maintenance, but the service time is very long. The atmosphere is cozy
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April 26
There were questions about the cost of services. All issues were quickly resolved and helped to optimize costs
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September 16, 2023
Переоформляла договор, заключили быстро. Сотрудники вежливые и терпеливые))) Приезжать лучше утром, хотя тут как повезет, мне повезло и очереди не было совсем)
3
March 26, 2023
Оставил заявку на сайте, так никто и не позвонил, пришёл лично заключить договор, говорят что вот вот собирались позвонить. Заключил договор, сказали, что позвонят согласовать дату подключения, 3 дня ждал звонка. Позвонить и спросить причину задержки подключения не представляется возможным благодаря автоответчику, который может только предоставить информацию по моему тарифу. А ещё есть оборудование только для дорогих тарифов "Ясна", которые включают в себя телефон и телевидение, которые мне не нужны. Тем самым принуждая платить больше за услуги, которыми я не буду пользоваться. Роутер который в итоге предоставили не может обеспечить заявленную скорость, которая остаётся доступной(с перебоями) только по кабельному соединению.
1
May 2, 2023
Персонал приветливый, знающий своё дело и работу. Всё расскажут, объяснят. Но, взяли девушку без талона. Когда начала говорить, что очередь по талонам, клиентам сказали его взять, сравнив меня как бабушку в больнице - задушу
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October 5
Excellent fast service
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September 12, 2023
Плохое обслуживание. Предоставляемые услуги среднего качества. Добиться толку от специалистов по телефону - не реально, как и дозвониться в центр сервисного обслуживания - нельзя. Звонили на протяжении 4 дней- эффект нулевой.
March 9
Polite staff. Office washing decoration. Convenient operation mode.
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October 26
Finally, a normal staff has been formed, issues are being resolved
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August 19, 2023
Были в субботу. Обслуживание медленное, людей много.
Из плюсов: есть тв, туалет, для детей было место для рисования
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March 9
It works well on Saturdays. But in general, workers are like workers. No better or worse than other organizations.
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October 10, 2023
It's just a horror and not a service. There are 10 people in the queue, four workplaces and an administrator in the hall. Only one works. They say you don't like going to kolodishchi
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1
November 16, 2023
Everything is at the proper level. Fast enough, professionally and politely.
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2
March 16
Everything is fast, clear and to the point.
They even surprised me.
Well done
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August 15
There's no one, just a girl. He doesn't know anything.
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August 25
There is no alternative, but also the quality of the norms
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October 27
Quickly and efficiently
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January 1
Thanks to the staff, we quickly changed the modem to the latest model without any questions. There are a lot of maintenance staff-there is no queue.
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October 6, 2023
Women are never in a hurry. In general, it is almost always necessary to stand, even if there seems to be no queue, with great patience
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July 22
Very polite staff
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May 22
SC as SC.
+ there is an electronic queue, it works on Saturdays
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