Beltelekom
202 reviews
January 4
For the second year in a row, Beltelecom has been "messing up" during the New Year holidays. In 2024, thanks to Beltelecom, we were unable to see and hear our President's New Year's greetings. In 2025, the connection was cut off at the sound of the chimes. This is not to say that, periodically, especially during the holidays, the network hangs. Considering that the subscription fee is not cheap, but discounts are not provided for these problems. I hope the competent authorities will respond to such questions, because the coming years in the Republic of Belarus have been designated the "years of quality"
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3
1
March 14
In general, it is a cozy and comfortable institution. Qualified specialists who will help solve the problem. He works without lunch. However, there is a problem with the electronic queue. We have to wait a certain time. Sometimes it takes a long time
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March 12
I want to express my gratitude to the staff of this provider for providing me with the best Internet in the world. Even in Moldova, where every fourth beggar has 100 times better Internet. Thanks to beltelocom for 2 MB/sec out of the promised 25, sooner or later I will deign to give a shit on the servers so that the short circuit speeds up the network at least a little.
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1
December 11, 2024
The staff are polite and explain everything in detail
But please
Solve something with the electronic queue
Do it by category
Connections separately
Termination separately
Wait an hour for your turn
To solve this or that issue it is
It's terrible !!!
That's why a lot of people, including acquaintances, leave you
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5
January 17
Excellent organization! Everything is clear, specific, professional people work. I have repeatedly come across the work of this organization. Today, without any delay, without unnecessary questions, my questions about the replacement of equipment were resolved. Thank you. B64
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1
January 9
We say goodbye to them, not only are they taking money, the Internet sucks, and it's been blocked due to the fact that the OPI submitted a request to them. So if you have debts on the OPI, they will block everything for you. And they don't care. The debt has already been paid, but I don't even want to hear about them anymore.
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3
1
January 22
Four stars for having to wait an hour, or even an hour and a half. And please, Beltelecom, make an application so that you can make an appointment for a certain time. It's not serious. I have to come today to make an appointment for tomorrow. Walk twice.
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1
November 13, 2024
The Internet itself is disgusting, in the evening it just turns off on its own and the speed drops almost to 0. Calls did not help in any way. We will change the provider. It boiled over. I would like to put -5/5
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3
2
September 21, 2024
Not the best location, after all, something more interesting could have been inserted in a historical place, but in terms of service, employees cope with varying success with the help of customers
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2
January 27, 2024
I want to express my great gratitude to Master Mozgalevsky. A very pleasant and conscientious person. I was on request on 01/27/2024. I did the job efficiently and quickly. It feels like this man loves his job. A wonderful man. I am absolutely delighted with this service.
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1
2
March 5
Expensive tariffs, a limited number of locks per year, two for free and four for a fee, which are not enough in the end, then just pay without using the Internet.
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October 4, 2024
Very nice and polite staff. There are long queues, but all issues are resolved clearly and quickly. The Internet rarely lags and lies
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September 27, 2024
Excellent staff.
They explain everything quickly and clearly .
There is only one negative ❗❗❗---- There are a lot of people in the queue.
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1
July 20, 2023
Excellent interior, pleasant atmosphere, courteous staff, a lot of available information. I was a little upset by the very slow progress of a very small queue. It is possible to add a button "equipment delivery and contract closing" to speed up the process. Or more active activity of the administrator to clarify the procedure for the provision of services.
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1
August 17, 2024
On Friday, I applied for a non-working phone. The master has already arrived on Saturday morning. I did everything perfectly. Many thanks to Beltelecom for their efficiency. Prosperity to you!!!
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1
February 21, 2024
I want to leave a review about the service payment operator Valentina....A very unpleasant man...She is rude, humiliates, and also makes excuses that this way she will better explain the essence of the matter...She answered my questions arrogantly, said that if I didn't calculate my payments myself, she wouldn't even talk to me....I'm sorry, I'm the customer, I pay for your services, you get a fee from me.and you can't answer my questions about payments?????A person works out of place if she does not want to communicate with the consumer in providing certain services.
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6
February 18, 2024
The staff is very friendly. We came in the evening closer to closing, we were served, consulted on connecting wi-fi to the apartment, offered a favorable tariff, and appointed a convenient day for the arrival of the master.
Thanks!
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August 2, 2024
If you plan to connect/disconnect, set aside two or three hours. Don't count on anything less. Anyway, it didn't work out for me. Or come in the 8-10 interval. Why everything works like that is a mystery to me. Good luck in solving it!!!!
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2
1
April 6, 2024
Slowly, definitely very slowly... be patient.
But the experts are polite and can help with the question.
The only thing is that you really have to spend enough time solving your questions, and God forbid you get into a big stream
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September 20, 2024
They work like crazy, they don't move at all
There are always a lot of people and only one window works
What kind of Internet quality can there be if they don't know how to work with their customers
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2
August 7, 2023
I contacted the support center on Saturday 08/05/2023, because the Internet was not working on the Cable. The application was accepted on Monday at 07.08, after the request was urgently needed, they made concessions to me and sent a specialist on the same day. The first thing I liked was that he was wearing shoe covers. Secondly, he figured everything out in a moment, explained everything to me in an accessible and understandable way. The modem is to be replaced on Monday 07.08. But, before just leaving, the specialist set up the Internet so that there was at least an opportunity to access the Internet on the TV.
And he set up everything I need both in ZALA and on TV, which the previous "specialists" did not do. As an uninformed person, I had no idea what could be different. I express my great gratitude to him! There would be more such caring specialists.
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1
August 16, 2024
Good employees
Fast and pleasant service.
Often and comfortably.
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1
March 20
The installment-based products on the website and in real life do not meet the stated specifications
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September 10, 2023
Terrible modem quality. They gave me a modem and eventually set it up and did everything according to the instructions. He worked, made incomprehensible sounds, took it back and replaced it with another modem. The second modem did not work for a long day, then it began to reboot itself. Why are the workers there if they can't check the modem and test everything. And the client has nothing else to do but ride to you. For the money that the client pays monthly, you can also provide a high-quality modem. The office of hell is simple. You need to change the provider.
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4
December 12, 2024
You can take the equipment in installments, fast service.
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August 30, 2024
A long wait for your turn, even if there are only 3 people in front of you.It's nice that the employee explains your question in detail
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September 20, 2023
Objectively: one office for the whole of Grodno is very small. There are constant queues where you can hang out for an hour or two. To take 7 rubles for reissuing a contract from one family member to another - well, that's for yourself. It doesn't seem to be much, but the fact itself... There are no complaints about the quality of services, everything flies, the speeds are good, they correspond to the stated ones.
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1
June 23, 2024
A very adequate and responsive administrator. He will always explain and tell you everything clearly.
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April 23, 2024
Everything is beautiful, neat, and the specialist explained everything and sorted out all the questions we are interested in.
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1
February 19
the mess of working with clients. 4 people waited for more than an hour.
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January 1
You are the best Beltelecom!!! I couldn't even listen to the president's speech. Exactly 1 minute before the end of the 24th year, it is pleasant to observe such a picture. Thank you for a happy new year!!!
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February 3
The Internet is terrible, even an additional router is not helping.
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April 1, 2024
An awfully long wait. There don't seem to be many people, but they take it very slowly. I've been sitting for an hour. And it is not known how much longer it will have to be. There are no complaints about the services themselves. But the service is terrible
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1
February 27
I waited 1 hour and 17 minutes in the queue to connect the TV, and left.
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February 26, 2024
Attentive and polite staff. You get a detailed explanation for any question. It's nice to chat.
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2
September 12, 2023
We sat for 2 hours. The administrator said that there are modems and they will be given to you, but for this you need to queue up. We sat in line for 2 HOURS, went to the window, sat down, asked the purpose of the appeal (they did not listen to me), asked for a passport and said expect to be contacted. The result is two hours spent in nowhere, there is no Internet for two weeks.
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2
December 19, 2024
The service is at the highest level. Thanks
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1
December 6, 2022
Everything is orderly, in the order of the queue, without fuss, polite and friendly. No misunderstandings. Everything was explained in detail. I liked it very much. Well done. Keep it up !
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1
2
April 9, 2023
When the fiber optic was connected to me, the kit included a modem that is 12 years old. The promised speed of 100 megabits could only be dreamed of. After the tests, the maximum on the cable showed me -70 MGB. A repairman came, he drew 100 on his laptop, why there are not so many on my devices, he did not really explain. I went to the office, connected to the tariff without a hall, which greatly upset the operator. I realized that they receive bonuses from the audience, which is no longer needed by anyone. I am for honesty, therefore - 1
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6
April 9
Mom's been connected for 5 years, everything is working as it should.
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May 8, 2024
Good and courteous service! 👍
Health and patience to all employees! 🤝
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1
July 10, 2024
It's funny when a specialist greets you with the words "why did you come, I didn't call you ..... ah, it's automatic..."
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1
1
July 6, 2023
The consulting girls are just great!!!
But it's expensive, as for reconnecting and all that. They will withdraw 7 rubles there, 4 rubles there, for a cable that was not included in the kit, but it should be there when handing over the equipment. If not, then pay another 12 rubles, that's how it is....
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October 7, 2024
Good and polite staff, the disadvantages are a long wait
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October 19, 2022
Let's be honest, this company does not pull to be called a national provider.
In 2022, it is simply shameful to have such a high-quality Internet, service provision, support service and website.
1. According to the tariff, 100 Mbit is stated, but it turns out that this speed is if the connection is directly over the wire, and not through the router.
When I asked to change the router to 5G, they replied that there was no such possibility, and they also refused my request to reduce the cost of the tariff, since the stated speed does not correspond to the real one.
The speed may just drop to 0.
2. The support service is not competent in many matters, sometimes it starts to get angry and annoyed, that is, they do not solve the client's problem, but only defend beltelecom's position
3. In 2022, all operators use cable TV, smart TV, but this operator still uses set-top boxes, for which you also have to pay and an additional fee is also required for each connected TV
4. The site is just a song, to understand how much the tariff costs, you need to break your head, the site has not been rebuilt for many years, the company is rowing money, but they cannot make the site beautiful and high-quality.
I believe that MTS is the leader in all respects.
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2
March 13, 2024
Very slow service!! The sale of goods and modem services are all in one queue. 2 people were served in an hour and a half. For a very long time
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1
1
March 23, 2023
Silence, tranquility, peace... Electronic queue. They work slowly, steadily. Many issues can be resolved with the administrator, which is very convenient.
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2
April 8
Very slow maintenance
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April 15, 2024
Fast and high-quality service. Competent consultations
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March 5
Very nice staff
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1