Belturizm
149 reviews
September 5, 2024
Hello everyone I was with my family on a tour of Spain via Amsterdam, from Aug 19 to Aug 30, 2024. Dmitry was the guide! Very well-mannered, calm and just a good person. The trip went well, my wife and daughter are very happy :) I can't help but say thank you to our drivers - Lena and Serega :) The guys are real professionals!
<Alexander>
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September 5, 2024
5/10 service, Olga's specialist service, which deals with the 0/10 visa support
Rooms 4/10
Drivers 10/10
Group Leader 10/10
Rest 8/10
We went on a tour of Spain via Amsterdam. The countries are beautiful, which cannot be said about the service provided by Beltourism. You don't have to try to get through to the organization, they won't pick it up or call you back. We have tried it many times. They didn't tell anything about the tour itself, they sent it only to the website, there was no detailed information (about the beach, hotels, breakfasts, etc.). There were many unpleasant situations in the tour itself, which arose due to the carelessness of the organization. I will no longer describe all the situations that happened, but the fact that we had Greek visas, and we went to Spain and were convinced that everything was fine.... no.... We were stopped at the border and dealt with the situation for about 3 hours. Fortunately, they missed it and thanks to some people everything ended well, just not for the next bus, there was exactly the same situation for them, after they were held for a day, turned around and did not miss, which could have been with us.
But what struck me the most was the attitude of a specialist named Olga, who is preparing documents for a visa. I have never seen such rudeness and irresponsibility. In order for her to deign to check the documents, I had to talk about it 5 times (running to the front, there were a lot of mistakes that we corrected ourselves, from which it was concluded that she did not look at them at all), does not answer calls and does not call back, although a phone number was left for communication, they called only during working hours. There was also no escort to the visa center, she went through the documents with which we went directly to the specialists of the visa center, and what do you think? There were not all the documents that were needed, fortunately they decided everything on their own and dealt with everything themselves, she in turn ate a salad and left safely. It is not clear why Olga was present, and even more so why we paid for her services.
There are no questions for the specialist who dealt with the payment for the tour with us. Everything is clear and to the point, unfortunately I do not know her name.
The tour is top, the hotels are better somewhere, worse somewhere, but in Spain itself, where we were the most, just a barn where nothing works. The faucet is leaking, it smells of mold, the furniture is old and looks disgusting, the shower also flows so much that three drops flow from the watering can itself, the water stands and does not go down, there is very little space, the refrigerator is paid and the safe is also, the hair dryer is one for the whole hotel, for breakfast and dinner (for a fee) we went to another hotel altogether.
The tours changed right on the road, no one warned anyone.
The guide was good, there are no questions either.
The bus didn't break down, and thanks for that, there is no Wi-Fi, although obviously it's time to make it in the 21st century.
It is also surprising that while we were on the bus, I heard enough about this organization not to contact them anymore. The situations are almost the same.
To sum up, you can say that rest is wonderful, all countries are just a fairy tale, we will not contact beltourism anymore.
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1
October 26, 2024
A tour to Paris without night crossings turned out to be not a journey for me, but some kind of death path. I started my journey with a friend. The tour for October was booked in early spring at a cost of 430 euros. A brand new Chinese bus was waiting for us at the station. As it turned out, the Chinese bus is absolutely not designed for long Slavic legs. It was terribly uncomfortable to sit, it was impossible to recline the back of the seat, since it immediately hampered the comfort of the passenger sitting behind. The temperature in the cabin is generally a separate conversation. We were sitting in the back of the bus. The stove was frying so that there was absolutely nothing to breathe. My legs were on fire. When asked to adjust the temperature in the bus, they received something like "the bus is new, we haven't figured it out yet", turned on the air conditioner for 3 minutes, from which the icy air blew, and then the oven fried again. In general, it's like in Satan's armpit. It turned out on the bus that no excursions were included in the 430 euros, they had to be paid in cash for 80 euros + 11 euros city tax and, if desired, headphones for excursions for 13 euros and additional excursions. In general, I paid another 269 euros for all this. Many of the tourists were not aware of it. The company said that this was a mistake by the tour operator from whom we bought the ticket. Well okay. The first overnight stay took place a day later in the Polish city of Tozhim. In the morning we moved to Berlin, where we spent 1.5 hours on a guided tour and were given an hour of free time. We left Berlin at 13.30, and we arrived at one o'clock in the morning to spend the night in Dortmund. In the morning we went to Amsterdam, where we more or less managed to realize that we were actually traveling, whether we spent there from about an hour to 6 pm. The next point is Brussels. The tour lasted an hour, considering that it was already dark and the guide was constantly in a hurry to get rid of us. Everything went very quickly. They gave me half an hour of free time, which of course means nothing. In the evening we moved to the suburbs of Paris for an overnight stay. Everyone was tired, but we were looking forward to the fact that now we will have 2 children in Paris and we will enjoy our vacation. But no) it was raining in Paris on the first day. The windows on the bus were constantly sweating, we were taken on a sightseeing tour of Paris on which we saw nothing. Then a dinner party in Paris - an ordinary canteen like our Saigons without windows, designed for mass feeding of tourists. The next excursion is to the island of Sita. I remind you that it is pouring downpour. Armed with umbrellas from the Louvre, we went to him on foot. We walked for a long time for 30 minutes, I don't understand why it was impossible to arrange transport to the place, given the weather conditions. However, by the time we got there, we were all soaked to our underpants. And if it was still possible to solve the issue with underpants, then not with shoes. In general, already exhausted, we told the guide that we could not continue the tour in such weather conditions. She said that she did not consider this reason to be valid, so as not to continue, but OK - she took us to the place where the bus was supposed to pick us up for a night tour of Paris with a stop at the tower and a glass of champagne. Although we all wanted to go to the hotel, our guide said that we could not check into the hotel before 22.15) and we just rode the bus through Paris at night from the windows of which nothing could be seen. For which, of course, they paid 20 euros. Champagne was poured for us on the bus. We stopped at the tower, the most desperate went out to look, but quickly returned back. No one had taken me to the hotel before. The next day, half of the tourists have fever, cough, sore throat. To the question "haven't you had such situations?" she replied that of course there was , but none of the tourists were outraged. On the second day of Paris, my friend left this tour and went on business. In theory, she paid for the tour in full and then I had to spend the night in a room alone in hotels. Irina (the escort) tried to put me in a room with other tourists on the first evening, but there was no place there, and she "had" to give me the keys to my room. The very next night, she still carried out fraud with the numbers and put me up with two strangers. To my question, does this mean that my friend will be reimbursed for the room in which she did not spend the night, Irina replied, "all questions are for the management, not for me." We will deal with this later. When going on this tour, keep in mind that for a week you will eat dry food from the store, gas stations, and then if you are lucky and you will be given time for this. In hotels in France (and there were three of them), 1 croissant, a piece of butter, jam and a drink of your choice are served for breakfast. Did the organizers of the trip take care to notify passengers about this and offer them options for a normal breakfast? Of course not!! Was there provision for hot meals throughout the trip? No!
And I was also amazed that the escort did not even look at whether all the passengers were in place on the bus before setting off. If the neighbors had not noticed the absence of passengers sitting next to them , then the bus could have gone further.
Unfortunately, I didn't have any positive emotions from the trip. I squeezed the joy out of myself as best I could, but at a certain point I gave up. In seven days, about 1,000 euros were spent on "rest", the nervous system was killed, and she also got sick. The long-awaited vacation was ruined. Having experienced such a journey, I definitely do not want to repeat it.
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2
September 5, 2024
We were on a tour of Europe, with a vacation by the sea in Spain (b/w Amsterdam) from August 18 to 31. We visited 6 countries, and in the seventh we rested at sea. It was an exciting and interesting journey. I would like to say a big thank you to our guide DMITRY, who made it comfortable and informative. Controversial issues were resolved quickly and competently.
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September 2, 2024
I would like to share my impressions about the Italy-Greece August 2024 tour. Everyone is captivated by the fact that he has a rich and interesting program. But in fact, the organization of the tour is at a very low level: the accompanying guide Olga was incompetent, there was no interaction with tourists and drivers. Catering on the road, accommodation and breakfast in hotels - some kind of chaos and complete confusion. The drivers did not have clear navigation, they often lost the route. As a result, we got lost in Austria and did not have time to see anything, the tour did not take place, we got lost on the way to Venice. In Budapest, half a day was taken away from us, the tour was shortened.
In addition, due to the unclear work of the guide in Budapest and scattered information about the departure, the bus did not pick up 37 tourists and left for the hotel. The guide, through a message, offered one of the tourists to get there on their own.
And this is 200 km to the hotel!!!
After the proceedings and scandal, the guide had to hire another bus so that the remaining tourists would be taken to the hotel. Instead of positive emotions, we got a lot of stress and negativity, unfortunately! And this is a small part of the negative moments that haunted us on this tour. I do not recommend this company, draw your own conclusions...
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2
September 5, 2024
We went on a tour of Europe, with a vacation in Spain, from August 18 to 31. I would like to say thank you for such a tour, and especially to our guide Dmitry. He tried to solve all possible problems as quickly as possible, to make our trip more comfortable. He talked a lot and interestingly about the countries he visited. Everything was good and I really liked it.
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November 22, 2024
After a trip to Italy in August 2024..... It's just terrible!!! It started with the bus, they changed the number without informing, stood and waited for an hour. Accompanying Natalia KHABALKA. They did not see Florence at all, they ran through it is not clear how. Buses are not comfortable, legs do not fit, if the passenger is large, then this is hell!!! A tourist was left at the sanitary stop in front of Venice, although the guide was asked to count the people. In Rome, the declared Pantheon and the Vatican were not seen. The fact that the repair of the metro line was not reported, although the travel agency knew. The whole city is in the woods, they are preparing for the jubilee year 2025, they all asked, they said there is no such thing. If you want to spoil your vacation and waste your money senselessly, go to this travel agency. On the way back, a couple of tourists came out to provide a comfortable ride for us, she took strangers who were drinking alcohol on the bus.
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August 7, 2024
In 2022, we went with a travel agency." Beltourism Europe" to Greece. The organization of the tour was very good. The staff of the travel agency helped us pay attention to this tour, which brought us a lot of positive emotions and vivid impressions. Natalia, the accompanying group, was very professional in solving all the issues that arose along the way. The excursions were just great!👍 . This year, we decided to continue traveling with this travel agency. 🏖
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October 16, 2024
The tour to Paris without night crossings on October 6-12 turned out to be cool despite long journeys, traffic jams, heavy rains. And thanks to a clear organization, we visited Berlin, Amsterdam, Brussels, Cologne and walked around Paris for two days. And in my opinion, we have achieved the maximum. Irina, thank you so much for the tour, the organization and the individual approach, interesting information and
advice!I will recommend my friends to go with you! I ask the company to consider the possibility of organizing a tour to stay in Amsterdam for 2 days. I think there will be a lot of people who want to.
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1
September 6, 2024
Good evening. Human nature is such that a person is never completely satisfied with something. If you take any group, even of two people, then again there will be a dissatisfied one. In our difficult times, we should be grateful for everything that happens to us. After all, everything turned out fine. We quickly crossed the border, both there and back. The German police did not wrap us up. We had a great rest at the sea. They returned home safe and sound. And Dmitry helped us in this, who personally took the time to help me buy and issue a SIM card. Drivers Sergey and Leonid, who responded to any requests. And how they prepared a hotel for us in Lyon in advance. It's sad that people pay more attention to the negative, while forgetting that they themselves have a lot of miscalculations. Let's thank each other for everything we have. Our family is grateful to the agency and personally accompanying Dmitry and drivers Sergey and Leonid. We wish you all the best, health and joy.
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1
September 6, 2024
I would like to thank the Beltourism agency for the lesson that was taught to us — do not take everything on faith that is written in the program, as well as the supposed competence of the accompanying guide.
Traveled by bus tour Italy—Greece August 2024 :
1. the guide Olga Dedkova did not inform at all about the plans for the coming day along the way for all 14 days, she answered questions along the route with obvious irritation and complete ignorance of the route. She openly switched to "you" when there were uncomfortable questions, even made fun of the culprit of the questions that arose along the way
3. The intervals between sanitary stops were not observed at all — sometimes they drove for 7 hours without stopping.
5. In low-level transit hotels, these hostels arrived late and left early with dry rations, as they left the route every day and wandered along the roads of Europe: there was no Internet on the bus, they practically did not turn on the TV and drove in ignorance of where we were going, what was outside the window, when the next stop was. . Themed films along the way were out of the question.
7. We ate and washed at gas stations more often with one paid toilet. While the whole group was queuing at the gas station for a sausage with dough, the guide managed to have lunch at a cafe nearby)))) what we found out about when we got on the bus with the help of a sausage.
8. Instead of 2 night crossings, there were about 4-5 (we lived on the bus).
9. Mandatory excursions were included in the tour price, but we paid them again on the bus at the request of the guide for 105 euros with headphones without issuing any payment documents, and they cannot be refused. All this happened on the territory of Poland. When asked about the checks, the guide laughed off with a greasy joke. Moreover, many of them were held after night crossings without rest! And free time in cities was sometimes reduced to 30 minutes.
10. At the end of the trip, the guide for edification and, violating the program of visiting the city of Belgrade, left on a tourist bus to the place of overnight stay, leaving about 40 tourists in Belgrade where there were pensioners and minor children in 33 degree heat, as a result, people could not enjoy the views of the city until the evening, which was provided by the program, but sat and waited about 4 o'clock when they will be picked up at all. My friend and I planned to visit at least two museums and an evening boat trip (which was also provided by the program) although according to the program, departure from Belgrade was planned in the evening.
11. The obligatory excursions, with the exception of two, were of a very low level, just amateur activity. Free time in cities was limited to one hour, unless you needed to stand on the bus or wait for a guide, a guide who forgot her phone somewhere.
12. The excursion as well as the visit to Halstadt according to the promised program did not happen at all — we got lost on the way. Moreover, they fornicated along the route every day, as a result, we just lived on the bus and saw the cities according to a very shortened program, or even drove past like Halstadt.
13. Moreover, on the way to Belarus, the guide tried to stop the bus and extorted additional money from tourists in the amount of 800 euros. Moreover, having been refused, she turned to personalities, threats and desecrations.
14. As a result, upon arrival in Belarus, nothing but negativity remained in the soul. It's a pity — with good organization and lack of greed on the part of the organizers, a beautiful tour could have turned out. Italy is beautiful. Greece is warm, the tourists are calm and intelligent, and the whole group of 49 people.
15. The lack of adequate feedback from the agency, the complete indifference of the guide and phrases addressed to tourists: "I don't care, these are your problems ..." and so on.
16. Our guide went on a great tour at our expense, waking up later than everyone else and going to bed along the way before everyone else, she did not care that some of the tourists simply were not given breakfast, someone did not see and did not visit what he planned during the year on this tour, did not visit the toilet on time and I got acute cystitis, persistent swelling on my legs, poisoning, and there were many of them.
We will not leave these outrages of the Beltourism agency just like that. The disdainful attitude of the organizers and the lack of professionals, the provision of low-quality tourist services in violation of the law, to citizens of the Republic of Belarus, is unacceptable.
And if you have a desire to travel with this travel agency, think carefully.
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2
September 5, 2024
Travel review from 08/16/2018 to 30.08 Italy+Greece is 14 days old.
After a storm of emotions of various kinds during the route, I write only dry facts and impressions that deserve attention.
I sincerely hope that travel agents who buy and sell Beltourism tours will take this information into account and value their reputation.
I would also like to note that I am a tourist with extensive travel experience (26 countries), both independent and bus, cruise.
Writing in vain is not my priority. But it was the most disorganized and force majeure journey in my experience.
1. Travel itinerary: It is interesting and eventful, there are many countries, cities, border crossings.
It was a very correct decision to go not through Poland, but through Latvia. This is a +.
Such complex and composite routes require an experienced, sociable, organized escort.
We were unlucky. Olga did not possess any of these qualities.
2. There was no information on timing while traveling along the route at all.
Tourists were not informed at any stop that, for example, it was 10.00 a.m., a sanitary stop for 40 minutes. To be all on the bus at 10.40.
This has never happened. The time of arrival at the places was constantly distorted (the traffic situation is not taken into account).Olga only wrote notes to us in hotels and left them at the hotel reception at the time of excursions and check-out. There was no such information during the movement. There was also no general group with information in any of the messengers, as I understand it, specifically so that later all the information could be changed as desired.
3. Misinformation of tourists, misleading. I met along the entire route (I'll give you a couple of examples below).
- For example, when boarding the ship in Bari: Olga told us 10 times not to go to Corfu in any case and that we were sailing to the Abbess at 7.00. In fact: the liner did not stop in Corfu at all, but we sailed to the Abbess at 5.30 in the morning. And I learned this information not from Olga, but by chance in the evening walking along the deck from other tourists and then independently checking with the administration of the liner. I took a cabin and naturally I was not on deck with all the tourists. And the correct information was not conveyed to me (as well as to other cabin tourists).
- Another example: changing the travel route and plans for the day. In the morning we leave by bus, Olga announces to us a plan for the nearest city, 2 hours after arrival – the plan and time change dramatically to the obviously worst option for tourists. This was the case with Venice: instead of 1.5-2 hours to Venice from Udine, we drove for more than 3 hours (the drivers had incorrect coordinates and points from Olga, there were no online maps and the Internet, and they went to this route for the first time). As a result, we did not stop at the promised motorhome (we simply did not find it), we were late for Venice, because the drivers drove through the desired interchange 3 times at its coordinates and almost left for Milan. We were late for the tour. But we "got" to the bus standstill and at the end of the Venice tour we sat in the parking lot in Venice for 4 hours from 20.00 to 24.00 hungry and "happy". This was the case with other locations: Bari/Alberobello/Budapest.
-In Matera, we lost an hour after the end of the tour, when the whole group had already gathered, Olga lost her phone in the store and the guide Maria (according to Alberobello and Matera) helped her find it, at that time we tried to find a bus in parallel, the drivers left and did not return by the appointed time, again, without the guide Maria, the bus did not He was found and did not arrive at the tourist gathering place.
4. Nutrition.
During the route there: More or less some kind of normal food was rather absent.
These were snacks with dried milk at gas stations (if I managed to grab it). Although Olga has repeatedly announced that we will eat normally.
"Normal"/ "inexpensive" happened only upon arrival in Greece - we were taken to a roadside cafe to her Greek friend. A piece of meat, tomato and cucumber salad, coffee – it cost 18.5 Euros. In Paralia, for this price there was a dinner with grilled dorado with vegetables and 0.5 wines.
I do not consider the reservation that there are no cafes on the highway in Europe as such – this is not true.
Last year I went to Italy by bus with a Blue Bird – there were simply no such questions. All the tourists had normal meals.
On the way back: after the scandal with Budapest, Olga fed us 2 times at gas stations with hot food (in Hungary and in Podger).
Breakfasts in hotels: I have no complaints about transit hotels, they are minimalistic, but they were.
Breakfasts at the Silk Hotel: everything would have been OK if on Mon/Tue (August 26/27) 11 people from the hotel (maybe more) had not been poisoned – all had the same signs: incessant vomiting, upset, dehydration. Personally, after the onset of the first signs of poisoning, I just got to the hotel and lay for 2 days without leaving the room (this is 2 days!!! sea holidays). After I came to my senses and was able to go downstairs, I found out that there were semigroups with such poisoning.
Of course, I did not see the sanitation of the kitchen, the process of making omelets and processing eggs. But the taste of the omelet was not always fresh. I think it's because of him.
5. Guides.
In Venice, it's normal (I took it away without enthusiasm, but OK).
In Baria/Ostuni/Alberobeello and Matera – there was A BEAUTIFUL AND INTERESTING Maria. It was the best thing about the trip. She is not just a professional, but also very pleasant in terms of energy.
We learned and watched a lot with her. In particular, thanks to her, Olga returned her lost phone in Mater and the drivers arrived at the tourist gathering place.
In Sofia, the male guide is terrible! He is not a native speaker of Russian. It was hard for him to choose words and tell something.
In Budapest, the guide was normal, but the whole of Budapest was overshadowed by Olga's thwarted plans for the day (which Olga initially announced, and then changed), she simply canceled our free time, including for hot soup (after poisoning at the hotel).
6. The bus sucks. Everyone learned this phrase during the tour. Olga constantly repeated this to us and manipulated it. In all my travel experience, not a single accompanying person uttered it, all this was done correctly allocating time along the route / planning the route.
On this trip, it was not tourists who rested, but the bus was constantly defended.
7. A frustrated trip to Salzkammergurt (a mandatory excursion).
We left the hotel in Ostrava on time. By 17.00 - 18.00 it was announced that we would arrive in Hallstatt, a film about Hallstatt was promised on the way (although tourists were outraged, they asked the question, what are we paying for? we can watch the movie at home).
But this did not happen: neither the movie (the TV broke down), nor Hallstatt. On the way, for some reason we stopped at Duty Free - we lost time there, although we were told that we would stop for lunch at a type-Lido (lunch was canceled later), then we got into a traffic situation in Austria, we drove up to Hallstatt at 21.00 in the dark and pouring rain. It is clear that at the end of August it gets dark early, these are the mountains, the sun sets even earlier + the rain has begun. The decision that we are not going there was not taken by Olga from the word at all. She drove the bus to Hallstatt in the dark and pouring rain - she said that you would not get out for long, take a look and get on the bus quickly. Really??? If it already happened that we were late on all fronts and it was raining and dark, make a decision not to go there and change the tour to another one. No one will mind! We asked, Olga, where are we going? it's not safe, what's going on - there was no answer - she was silent and did not come out to talk to tourists. Fortunately, the drivers turned the bus around and we left there, wasting time. Then the missed tour was replaced by Ostuni. but! IT WAS CLEAR THAT WE WOULD NOT ARRIVE IN HALLSTATT ON TIME 3 HOURS BEFORE ARRIVING THERE. Back at 7.30 pm, when the sun set, and we were driving along the highway at full speed, we asked, Olga, are we definitely going to get there? The answer was: Yes, they work until nine-thirty. Sorry, half past nine- it's pitch dark in the mountains and in the rain. Who will think about the safety of tourists? or does the money for the tour cover everything??
There were many more disorganized moments during the trip that I don't want to mention.
Unfortunately, the contract is drawn up in such a way that the tourist is practically not protected from such behavior and arbitrariness of the accompanying person.
No one expected such a "hit" on the tour - people went on vacation.
No one wrote reports on each fact of arbitrariness. Everyone hoped for Olga's conscience.
And she wasn't there. The only thing Olga observed was the timing – she brought us by any means to Minsk on 31.08 at 8.00.
It was burning for her – the bus was supposed to go on another tour with other tourists (they were already waiting for us at Druzhnaya).
From the good: the sea was wonderful and the time spent without Olga in Greece was memorable.
The group of tourists is very patient and adequate.
Nothing can be changed anymore. But for the future, it is possible to take into account both travel agents (in terms of choosing contractors for cooperation) and tourists.
Good luck to everyone and take care of yourself and your loved ones!
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1
January 13
Good afternoon! I want to thank Beltourism for the wonderful trips, everything is on the highest level!) I highly recommend it
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1
July 6, 2024
Everything is organized very well, the competent senior of the group is Irina.Good hotels, lots of excursions with knowledgeable guides.Bus tour to Spain for 14 days.Thanks to Beltourism for an unforgettable vacation.I recommend it!!
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September 2, 2024
We went on tour with Beltourism (bought through a Life Tour dealer) - it's ugly, I won't advise anyone.
Absolute non-compliance with the schedule. Mostly you see a bus and broken-down old transit hotels, you don't have time to go anywhere - think twice, are you ready to pay for it?
Uncomfortable, cramped Chinese buses, economy on tour buses - visiting excursions on your own - as a result, instead of swimming in the sea, some tourists walked along the road, in the heat, in villages (Meteors as an example).
Unqualified guides who have family ties with the owner - abandoned their 37 passengers in a strange city, partially without documents. They haven't threatened the police yet - they refused to take it away, they blackmailed us that they would leave it in Hungary if we didn't pay for transit.
There is a great video on the Internet about this, look for it. They refused to settle a girl with a small child in a transit hotel for far-fetched reasons, I attach a photo.
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1
September 2, 2024
Cruise to Greece from 08/17.24
A cruise through the gas stations of Europe .
It's just a guard!
There are 50 people on the bus
for two days, we have not made a single stop for food, we get our own food at gas stations.
Let's start from the beginning.
The bus was late for boarding, the bus number did not match the one stated. Tourists crowded around the bus in disbelief. The guide did not come out to the passengers. People began to recognize her from a photo on Viber, so they went on board.
The passenger with an additional fee for choosing a seat did not have a folding seat (a handrail is installed behind it).
At customs, tourists themselves were looking for where to go with documents, and the guide stood at the end of the queue.
We've been eating at gas stations for two days, and while everyone was crowding to the toilet at the gas station, and then buying chips at the checkout, the guide went to a restaurant around the corner, but didn't tell anyone about it.
The guide does not communicate with tourists at all. We're going blind. No one knows where we are going, how much further we have to go, what country we are in.
The tour program was beaten out with a fight
. An excursion to Hallstatt was supposed to take place in Austria. To clarify, the word excursion means watching a movie on the bus screen, respectively, on the bus itself, but we could not reproduce the film, and We arrived for the tour at 21 o'clock in complete darkness in the rain. Naturally, the tour did not take place. We drove hundreds more kilometers in vain. At the suggestion of the passengers, they were replaced by another excursion.
We arrive at the hotels at 2 a.m., we are late everywhere.
The rooms are not distributed randomly. That is, a family of 4 people ended up on the 3rd and 8th floors.
There are always not enough breakfasts. The breakfast guide comes last.
Excursion to Venice. After the tour, which we also missed, we were dropped off at an empty parking lot. There is no bench, no tree, no toilets, no way to buy water. The guide said we are waiting here for 2 hours, because the bus should stand for 9 hours. The passengers became indignant and it was decided to go look for a bus.
But the driver found us and took us to the bus.
Departure to Greece. When the passenger asked if warm clothes were needed on the ship, the answer was: "how do I know, if you need them, take them."
Here, passengers were again looking for where to go and where their seats were. The guide, as it happened, came last.
So, it's 10 degrees on the liner, we have a night shift, it's impossible to sleep in summer clothes. The guide has a cabin, if anything.
The ship is unsanitary. People sleep on the floor everywhere. Opposite the reception desk, opposite the bar, under the stairs, at the exit to the deck. The impression is that they are transporting illegal immigrants.
Gypsies are circling around.
The toilets are scary, puddles of urine, paper on the floor, mold... brr
And the seats are again distributed randomly: one family member for 8, the second for 1.
A hotel room with a view of the wall. The guide just went to her apartment.
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5
September 2, 2024
The first and last time with Beltourism.
Olga Dedkova, a woman of retirement age, is sent to the Italy-Greece tour on 08/16/31/2024 as a guide, as it was later revealed that she has family ties with the director of this office. She had only one goal - a personal vacation and she didn't care about 49 tourists (including 10 minors). A person who has neither specialized qualifications, nor organizational skills, nor the ability to communicate with people, made an "unforgettable" vacation for the entire group of tourists:
- an unplanned route through sanitary stops, instead of the promised stops in 3-4 hours, stops were in 5-6 hours, more often with 1-2 toilets, which took 15-20 minutes for 49 people and the vast majority of girls.
- the first hot meal only a day after departure, although I found myself on each one, and I did not provide any information to tourists;
- tourists boarding in Warsaw did not specify the time of arrival after passing the Latvian border, which is why they had to wait several hours at the pick-up point;
- check-in to hotels in a chaotic manner: the people standing next to her were waiting, but the tourists who were still taking their suitcases out of the bus were called; a family of 4 people was settled either at different ends of the corridor, or generally on different floors, although similar rooms were nearby and the issue was resolved by exchanging keys between tourists;
- constant wandering in search of a meeting with guides: meeting points were issued immediately before departure, and incorrect ones were more often absent from navigators, which led to delays in excursions and to their reductions;
- we were almost late for an excursion to Venice in general: we circled in search of a place to transfer to another bus that would take us to the port, we never found it, the bus left, we had to go on our own; as a result, after the tour, we waited for an additional 3 hours on an asphalt parking lot in the port (where there are no shops or cafes) so far our bus will stand for 9 hours;
- in the morning, before the evening departure by ferry, collects all passports for registration and printing tickets (while we have free time in Bari); upon arrival at the port, it turns out that one tourist without a ticket, but 3 extra for some other people. how??? SHE, who, according to her, has lived in Italy for 11 years, cannot explain the problem to the operator, we explain ourselves, we get a ticket;
The time at the resort without her is just wonderful.
- departure from Greece, instead of the one indicated in the program - after breakfast, turned out to be early under the pretext of faster passage of the upcoming borders;
- at the entrance to Sofia, he informs us that the bus should stand for 9 hours, respectively, we should spend all this time in a city where there is simply nothing to do so much.
And everyone put up with all this, tried not to wind themselves up, a vacation nevertheless, but SHE continued to "surprise":
- at the Bulgaria-Serbia border crossing, it turns out that there is no insurance for a bus to travel through Serbia; customs officers offer to turn around and follow back to Bulgaria, but SHE only yells at them and he does not try to solve the problem, only after the intervention of one of the drivers, an official car with a driver was provided to go to the place of registration of insurance. All this time, tourists were waiting near the bus;
- after crossing the Serbia-Hungary border, it turns out that there are toll roads in Hungary that can only be paid online, and not at fixed posts, as in other countries. Neither the drivers nor SHE know how to do this, they nod at each other, ask for help - we help;
- before Budapest, he informs us that we have about 2 hours left for him (taking into account the time of the tour); after the end of the tour (14:10), 20 minutes remain for everything (lunch, toilet) and this is after a night move; the offer of everyone to defend the bus for 9 hours and spend this time in a beautiful city was rejected; through further negotiations, SHE agrees to leave at 15:00, and with a more accurate calculation of the time needed to get to the hotel - at 16:00; at 15:45, having gathered at the exit point, 37 (6 of them minors) tourists find out that the bus with the head and 12 tourists left to the hotel for the night; after tourists contacted personal travel agencies in Minsk and Warsaw, another bus was ordered for delivery to the hotel;
- upon arrival at the hotel, she refused to settle one of the tourists with a 10-year-old child, due to the fact that she owed her 50€ for a modified additional tour; requests from other tourists to resolve the financial issue the next day and still settle them were refused; moreover, there was no way to withdraw money in the hotel area, as a result, a tourist with a child spent the night in a room with other tourists;
- in the morning, with the first announcement into the microphone, she threatened to stop the bus until 37 people compensated her for the extra bus ordered; they found arguments and SHE did not raise this issue until Minsk;
- the disembarkation of tourists from Warsaw was promised in the city of Lublin (it was a surprise for them, but okay); however, after driving around the city, the bus left for the highway towards the border of the Republic of Belarus, stops and SHE offers to get out, almost in an open field; after talking with her and the drivers, the bus is turned around and people are taken to Lublin; as a result, we spend an hour, not 10 minutes.
Well, the cherry on the cake from the "BEST travel company in the world" Beltourism: upon arrival at the Friendly bus after 3 days of travel, including 2 night crossings (dirty, unattended and even unobserved), another group is waiting to leave for Norway.
For the first time in 8 years of traveling, I meet with such a "bottom". Despite other positive reviews, I will never contact this office and I do not advise anyone. There are enough decent companies in Belarus.
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4
September 6, 2024
People read reviews and learn from the mistakes of others and never use the services of Beltourism! This is the worst tour we've been on! Italy-Greece Tour! August 17th, 2024!
The main problem in this tour is the head (if you can call her that) Olga Dedkova. This is the person who is the face of the company! How can you have such employees on staff? She does not know languages, does not navigate the route, does not take into account the distance from point A to point B, does not know how to use her own phone (she came to set the time for help), constantly lost it! Yes, the whole bus got to the designated route, thanks to modern navigation! It seemed that a person was traveling for the first time and did not really know anything! The consumer attitude of the travel agency and the head. Constant lies about stops for hot meals (we stopped only at gas stations and ate fast food), a tour of Austria, for which we paid 20 euros, did not take place at all (I offered to watch a movie about Holstadt), but at the insistence of the whole group I replaced it with another one. After the tour in Venice, we stood in the parking lot for 3 hours, waiting for the bus to stop, because Olga did not calculate the time! The guide in Bulgaria is not talking about anything at all, in Hungary 37 people left and went to the hotel, sending a message so that we could get there on our own! (allegedly, we did not arrive on time for the bus). But then she sent a bus for us, paid the money and demanded that we pay her for tomorrow! Which we refused, mistaking it for extortion!
The advantages of this trip are holidays in Greece, excursions and a guide in Italy!
This is only a small part of all the problems we have encountered! Avoid this company, otherwise they feel too confident for our money!
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2
September 2, 2024
I went on an Italy-Greece tour... I was very unlucky with Olga's guide (then she retorted that she was just an escort)…We have survived all the terrible things that can be experienced on the road.There is no organization, there is no logistics, there is no story about places…Excursions were canceled, shifted, Venice was searched on the map by the whole bus-they did not know the way:(((The organization earns on everything -starting from headphones…Olga (she is an escort) does not know languages, does not know how to use gadgets, has no idea how much we have traveled and when we will be where…She was openly rude, made fun of tourists, and was inattentive in her orders…I confused the time of arrival of the ferry, departure from Budapest, lost my phone, threw our passports in public places…Food at gas stations and a paid toilet-all in 15 minutes, and still we don't have time to go anywhere!:(((the Chinese bus is not intended for international transportation from the word at all…Rotovirus in the hotel-minus a day…We are glad that we are back alive!!!If you want to spoil your vacation, feel free to go to them!!!!They will do it for your money!
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1
July 13, 2024
I went on a tour to Paris without overnight trips in June. We were not very lucky at the border when we left the Republic of Belarus. In the future, the schedule was aligned, we visited everything that was planned. Additional excursions were with good guides, if someone did not want a tour, they only paid for the transfer. Olga, the head of the group, considered any request as calmly, politely and with a desire to help. From turn off/turn on the air conditioner, to how to get there, where to get off. The breakfasts were very good in Poland and Germany. In other countries, it was possible to stop by the store and buy food. The bus is Chinese, new, but made for slim passengers.
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September 2, 2024
Italy-Greece tour. This is the worst thing that could happen to my family!!!!! Do not use their services, it is a complete deception and hassle. Skipping the planned excursions, we had to visit Austria, as a result, knowing that we would arrive there only at night, I gave the order to the drivers to go. Bottom line: we spent a lot of hours, turned around and went to Italy. Everything and everywhere is late, it is impossible to eat, it is not normal to go to the toilet. All the hotels where we stayed overnight are in terrible condition, it feels like it's from centuries past. The breakfasts that were announced were not enough for everyone. But the most disgusting thing is the guide Olga, there is just one solid minus: she does not communicate with tourists, does not know languages, cannot tell anything about cities, she simply pretended not to hear anything; she indicated the coordinates to the drivers incorrectly.We were on our way to Venice and ended up on the way to Milan. I had to show everyone who has the Internet the right route. When booking ferry tickets, I did not buy tickets for everyone. She left our passports on the sofas and went to negotiate, because the documents were unattended. In Greece, some tourists were poisoned at the hotel, Olga did not even ask about their condition, just locked herself in the room. He earns money on everything, comes up with sums on the go, starting from petty headphones, ending with paying for trips. In Budapest, I left tourists without documents in the city and went with the drivers to the hotel. I didn't warn anyone or even try to contact them! After calling the offices, another bus came for us. In a hotel in Hungary, a girl with a child was not checked into the room at all, citing personal conflicts. It was good that we had a room with two rooms and we were all accommodated. The next day, she promised that she would stop the bus and not take us home until we returned the money for our delivery from Budapest. And in the end, she tried to drop me and my family off on the highway (we were driving to the city of Lublin), saying that it was okay to call yourself a taxi! But after 30 minutes of arguing, the drivers took us to the city! When asked if they really don't care about their reputation, Olga replied that she didn't care, we had enough tourists!!!
To sum up: if you want to relax, you definitely are not here!!!! Take care of your time, nerves and money!!!!
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3
April 28
Working with clients is terrible, they don't respond to messages and calls for days. On the day of applying for a visa, the embassy found an error in the application form. As a result, the whole group will have to redo the documents.
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1
August 29, 2024
We went to France with Beltourism Europe at the end of April 2024. I liked everything very much, a lot of positive emotions. It's great that the tour without night crossings, there was an opportunity to have a good rest at night. A wonderful guide, experienced drivers. We will go with you more than once!
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May 23, 2024
We traveled with Beltourism Europe for the May holidays of 2024. Times from the point of view of crossing the border for Belarusians are generally difficult now, and even on the May holidays, when the transfer was already for 6 days and at the same time these are the first warm days, then everyone understood in advance that everything would be sooo difficult… Everything that depended on the organizers, they did 100%! The bus with two drivers was on duty for two days before our arrival. Yes, it did not save us from crossing the border for 17 hours that day. But what was going on behind us… A huge string of buses. And they had no chance to go as fast as we did, from the word at all. By the way, later, when we were already on a guided tour in Vienna, the guide informed us that we were the only ones of the groups she had announced for these days who fit into their schedule. And that says a lot.
Then everything was also clear, thoughtful and coordinated. Yes, the hotels were not 5 stars. But as I understand it, such tours do not imply this. But the guides are well chosen. The schedule took into account the maximum possible variations of the pastime, given that the company is diverse and people have different interests.
Special thanks:
- Alexander. At the stage of choosing a tour and solving the visa issue, his advice and assistance are simply invaluable. Now it's not easy to get visas, to put it mildly, and many people really need them not only for the tour period. You could feel the sincere participation of a person with whom you are not familiar in life, and his great desire to help as much as possible. And he also tries to take into account all your nuances (the husband is above the average person and this definitely brings his discomfort on the bus) and make the conditions as comfortable as possible.
- to our wonderful group curator Irina. I have never met a more responsible, intelligent and patient person. All issues were resolved promptly. In the very difficult conditions of crossing the border on such big holidays, as well as in the short periods of stay in the cities themselves, she tried to do her best and take into account the wishes of absolutely everyone. Recommendations were given in each city where it would be worth going and what to spend time on. And as a person, she turned out to be just incredibly pleasant.
Yes, bus tours, for those who are used to traveling on their own transport or by plane, are quite a difficult test. But in today's realities, this is a great way to get a visa. This must be understood. And it's not easy to pay for air when you are offered an appointment at the visa application center. And for this money, something to see and have an interesting time.
Thank you very much for this little trip!
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1
September 2, 2024
The tour is a test. It would seem that how can you spoil the impression of Paris? Anything impossible is possible.
1. The cost of the tour was increased after signing the contract and making an advance payment of 50 euros per person for the queue at the border, which was supposed to be occupied by the bus in advance. As a result, we traveled to Brest by train and the bus seemed to have been there for some time. But the result is 25 hours of border crossing. The band endured it all stoically.
2. Berlin, which was supposed to have several excursions, was completely removed from the program. Because of passing the border in order to keep up. It's unpleasant, but OK. But we didn't have time anywhere anyway!)
3. There wasn't enough time absolutely everywhere. Crumpled abbreviated paid (!) and not the cheapest excursions. Everything has been cut, even sanitary stops. Question: why sell a program that cannot be implemented in the allotted time?
4. The maintainer. We rode the bus in silence for 80% of the entire tour. To the justified claims of the group, she replied, "You know where to look for the Belarusian embassy," "Complain to the president," etc. During the tour, she turned almost the entire bus against herself. Irina, I sincerely greet you. Instead of smoothing out the corners, it only heated up the situation. Its main role is to aggressively collect money and sell incomprehensible services such as "transfer" when our transport is fully paid for under the contract.
5. Their contract. Any comment from the group was answered about force majeure. And according to the contract, they have the most extensive and unlimited rights) they can change the program unilaterally. How interesting! That is, you paid 100% of the tour, and received a cut, just so that not even all the declared cities, but the company does not owe you anything under the contract. It is interesting to check to what extent this contract, which is stuck on the knee, complies with the Civil Code? It looks like an incomplete provision of a service, for which you can demand a commensurate reduction in price. But not according to their agreement, of course. According to their contract, you are the only one with responsibilities. We'll write off everything for force majeure.
6. The price. If suddenly your choice falls on this company only because of the lower price, it is worth looking for another company. Additional excursions will be imposed on you on the bus, which you will go to for an additional fee.you will be threatened with being locked on the bus (in Brussels, for example) while those who paid for the tour are walking around the city.
In general, there is a lot more to say, but it turned out to be so long. I went on tours, I can compare the organization, the guide, and so on.
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4
1
April 21, 2024
We thank Beltourism very much for the tour to Switzerland!
The escort is welcome -
We are very grateful to Jan!
In the work of Jan
There were no flaws.
He anticipated our desires,
And he showed a lot of effort.
The drivers are cool, skillful,
They know and love their job.
And we will be grateful to Beltourism for everything, We will
not forget the tour to Europe for a long time!
If it works, then soon
We are ready to go to the sea with you!
21.04.2024
Elena and Viktor Azarov
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1
August 18, 2024
Beltourism gave me the worst tour.Italy-Greece tour.
It does not correspond at all to what I was promised at the conclusion of the contract.
1) The worst escort.
2) We saved money on transit hotels.
3) Tour by bus literally.
4)No 7 days in Greece(only 5)
5) Crossing on the threshold - places without seats.
The promised amenities are just a myth.They slept like bums wherever they were.And our seats were resold for a fee.
6) Instead of 2 night crossings, it turned out to be much more.
7) They charged 140 € for mandatory excursions, although the contract states that they were included in the price.
8) I am generally silent about the comfort of the bus.
9) We changed the date and time of departure in 1.5 days (We had to work hard from other cities to find transport to Minsk)
10)The accompanying person, who cannot count, lost me in Venice and did not even apologize, she opened up and was aware that I do not have the Internet.
11) The route and the obligatory excursions, which were done after a day and a half after a night move, were completely poorly thought out.
12)They do not know how to build a route in accordance with the bus standoff , which is why we were thrown into Bulgaria at night to loiter it is unclear where .
And in general, I demand CLARIFICATION on all these points!
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4
January 16, 2024
New Year's Eve to Venice 2024+Bavaria Tour
One of the advantages is the rapid passage of the border. That's it, the advantages are over.
Of the cons:
The system of sanitary stops and food stops has not been thought out.
Accompanying Alexey treated his tourists coldly. He said that in Venice on New Year's Eve he would find out from where the fireworks would be visible, as a result, he did not tell us anything, and some tourists did not see the fireworks at all.
An old bus that broke down on the way back (we got to Minsk). One night the stove was heated so that people were sitting in T-shirts and it was hot, they repeatedly asked to make it colder, but it did not help.
The discrepancy between the program stated at the time of booking and in fact. The program has been cut in half. The tour was called "Venice + Bavaria", and in fact we stayed in Bavaria for 3 hours.
After talking with other tourists, many were dissatisfied with the organization and program of the tour.
I will write a claim for a refund for Bavaria.
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5
2
July 11, 2023
We went on a bus tour Italy-Greece from 10.06-24.06, organized by Beltourist, a lot of pleasant memories from visiting many countries. Special thanks to the guide Alexander Kolomytsev, a competent, erudite, cheerful, professional in his work. He will always tell you where to eat, where to buy, where to change money, etc. Thank you. We will definitely go with Alexander again.
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3
1
June 1, 2024
Thank you for the wonderful tour to Paris at the end of May! We received a lot of positive emotions and impressions. Everything was organized along the route clearly, the accompanying Jan and the drivers tried to take into account any wishes of tourists.
I wanted to return to Paris more than once. A city where everyone can find something interesting for themselves.
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January 8
I went to Paris in October, the trip was great, I liked everything, thank you very much to everyone
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July 10, 2023
In June 2023, she went from Belturistpolsk on a fourteen-day bus tour of Italy and Greece.
Not everything went smoothly. In my opinion, the preparation and organization of the tour were not up to par.
On the company's website it is provided (to this day!) The description of the tour is not quite correct. Personally, this did not become a big problem for me, but some tourists from the group were loudly indignant about this. Also, on the route, in one of the hotels, there was an overlap: there were not enough available places for our group to accommodate. The issue was resolved fairly quickly (in an hour), no one was left to sleep under the clear sky. But! At one o'clock in the morning, after a tedious long-distance move, it was very painful to wait for the decision of one's fate, shifting from foot to foot at the reception desk ... And, finally, the test for our group was a trip from Brest to Minsk in a specially (!) provided by the company bus: uncomfortable, with a broken air conditioner…
And now about the good things.
The idea itself is wonderful! A route that will not leave anyone indifferent! Hallstatt, Ostuni, Alberobello, Matera, Skiathos and Meteors stole my heart
Separately!!! Many thanks to our guide! It was he who made our trip unforgettable. He was the one who solved all the problems, was our dad and mom every minute of the trip (I suspect that he did not sleep at all during these fourteen days). Alexander Kolomytsev is a guide from God! I, an experienced traveler, declare this responsibly.
Sasha, thank you for your professionalism, for your sparkle in your eyes, for your humor, for your patience, for the beautiful views, for the secret paths, for useful tips, for... for everything!!! Good luck to you. New interesting discoveries, so that the work continues to be a joy!
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1
May 29, 2024
Hello, I went on a tour to Europe for 5 days from 22.05 to 26.05.I'll start with the fact that at first they sent a link to one site with information about the tour, where it was indicated that the sightseeing tour is included in the price of the tour, and then when the day of departure, it turns out that this tour is paid and is not included in the amount of the tour and the prices on the site changed immediately. I will say right away that the contract was signed back in February.They also used them to get a visa for the tour. Moreover, almost at the very last moment, they did so not in Minsk, but in Lida, and they did not compensate for the passage there, but took the amount as if they had personally submitted it themselves.Now about the tour itself, the guide's name was Alina, I'm not going on tour for the first time, I'm familiar with this agency for the first time, I had such a terrible guide for the first time, information was found out at the last moment and when they asked Alina, during the whole trip she actually sat and laughed at the driver instead of work. During the move from city to city, she paid the tourist tax at the ticket office, which delayed travel, although it could all be done in advance if she registered online. If there was free time for a walk, they came to pick up almost 1 hour after the promised time, although it took 20 minutes to drive from the place of their last excursion with another group with a heavy traffic.The drivers were also unpleasantly surprised during the san. at the stops, everyone always gets off the bus, even just to breathe air and stretch their legs, their dissatisfaction that the whole bus leaves as he said "herd" with a dissatisfied subtext led to shock. Alina lied many times, invited me to a restaurant for 25 euros for a set lunch, so for such portions I could eat at a nearby restaurant for 10 euros, we looked at the prices specifically. And she said that the portions were large and satisfying, in the end she did not eat enough, I had to go to another place. She said that the hotel has a kettle of tea to drink, but in the end there was none. The bus was also promised with WiFi, but arrived without it, I would have known in advance to install roaming at my operator. As a result, I want to say that most of all the impression of the tour was ruined by the consumer attitude of travel agents and the guide, drivers, although the trip was not cheap. The worst travel agency I've ever met.
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3
July 28, 2024
I would like to thank Irina, our head of the tour of Europe, as well as the drivers, who quickly crossed the borders thanks to the team's prudence. The tour turned out to be eventful, of course I wanted more time for excursions, but it is difficult to keep up with the schedule.
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December 10, 2024
Well, now I can also write a review about the tour to Paris 11.08-18.08 2024. Why do I write only in December? Because I haven't been on bus tours for a long time and it was difficult for me to compare. But this fall there was another tour with another company, so now the review will be objective.
1. The border. Yes, no one can predict it. Yes, I will not forget the 25 hours at the border, when standards fall below the baseboard and you can comfortably lie on the steps of the dutifrey. But I went on tour with the confidence that I would not have this, because we paid extra for the "accelerated border crossing". As it turned out, we paid for the possibility of an accelerated border crossing (heh, the casino turns out). Yes, the bus arrived earlier and stood for more than 25 hours. But the surcharge was specifically for acceleration, which did not happen. Be prepared for this. You basically pay for probabilities, not factuality.
2. Already on the first day, my friend and I realized that we can only rely on ourselves. only. We almost left the Belarusian border without 3-4 people. Therefore, Irina did not consider it necessary to check the number of tourists. Some people find it funny, but I imagine what kind of stress these people have experienced. The communication issue was also not resolved. Generally. Based on the experience of friends, they decided to buy SIM cards in Poland, the guide confirmed that it was possible and she would tell them where to do it. But punk-srenk, Irina forgot /scored and it turned out that the stop in Poland is a hotel where there is no photo and there was none. To which our group was rightly outraged at the meeting in the lobby of the hotel. Jokingly or not, Irina scolded us for being addicted to the Internet. Thank you, I have always dreamed of having a detox from social networks, navigation maps, family connections and a sense of security in new European countries for me.
3. Since leaving Poland, everything has gone in one place. We were always late and everywhere. Literally. Every bus stop, country, city, excursion. Yes, I remember that we stood at the border for 25 hours (for which we paid extra). Yes, it could have a big impact on the tour plan. But it had no effect. While we were suffering from boredom and heat at the border, we managed to figure out with a friend what they could change to make the tour comfortable. Spoiler alert, nothing. It's in the firm's interest to squeeze everything out of you. The plan will remain the same, but less than an hour may be allowed to visit the city.
4. Thus, the two cities that I didn't remember at all are Valenciennes and Brussels. Because we arrived at about 22 o'clock in the evening, when all normal Europeans were resting at home. We, clutching our bags to ourselves, wandered through the dark, unlit streets and left for the hotel. It took 30-40 minutes to visit each of these cities. By the way, this is a mandatory excursion for 20€ each.
5. If you think that the guide Irina carefully suggested where exactly you can eat, buy something, then you are mistaken. They ate mainly at gas stations, or in Paris they could go to a restaurant (type of excursion). Honestly, I realized on this tour that if there is an extra 5-10 minutes, it is better to rush with a friend to scatter somewhere in the city and have time to buy some food. In that case, you will have dinner at the hotel. Or, from breakfast to the next breakfast, drink some water, but not much. We're already late everywhere. I agree, all this gives you a certain life experience when you need to get the necessary resources and communicate with the locals. But for some reason I thought that I was going on a tourist trip as a social being, and not a hungry aborigine.
6. Zero information. It's a kind of meditation, but I've been in this state for the last two days. When it doesn't matter where we go anymore, when we arrive. And why? Irina did not consider it necessary to say at least from time to time which country we are in during the move. Or how many hours/km we have to drive to the hotel. These are all small things. Just feel like a body being transported somewhere. I remind you that not everyone had the Internet. Specifically, one woman and her daughter, whom we were waiting for, got lost in Paris. Because they didn't have the opportunity to open a card or write to a Viber group. They had no way to find out that some of the bridges in Paris were blocked (and Irina, like a real partisan, would not give out such information either), which means they would have to look for another bridge to get to the right side with our bus. Yes, experienced tourists will enable roaming and download maps. Experienced tourists can generally go on their own. But then what is the point of accompanying Irina and the services of a travel agency? I have not been able to answer this question.
7. The atmosphere. Honestly, when I had free time in Paris or had walks with guides, I finally started to relax. Because it feels like we were in a hot, cramped, Chinese bus 70% of the time, essentially without air conditioning. As you know, people in such conditions are extremely rarely kind and responsive. But Irina decided from time to time to add fuel to the fire and poison one woman. Yes, it is difficult to work with people, they always have a lot of idiotic questions. But this is the joke of the accompanying guide's profession - to answer the thousandth question, when we have a toilet, and when we can eat. But Irina decided to ignore many questions and deftly pretended to be deaf.
8. Conclusion. I can't say that I'm a super negative person. There were good situations, good hotels. And besides the incredible architecture of Paris, I found a huge number of small moments on this trip that made me happy (a smiling German salesman who amusingly pronounces Hallo, beautiful ivy thickets along the autobahn, futuristic wind turbines at every turn in the suburbs of Germany and Poland, a huge discount on mom's favorite coffee, cold glass of the bus, about which could be cooled). I tried very hard to find more good than bad. But by the end of the tour, I felt like an old and extremely grumpy grandmother who scolded the management of the company and their relatives to the fifth generation. Is the tour worth the money? Definitely not. In October, I found out that you can travel to Europe with another travel agency with much more comfort and fewer overpayments. Will I go with beltourism again? No way.
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5
July 12, 2023
Good afternoon! I want to share my impressions about the Greece-Italy tour on 06/10/2023. The tour program is very rich and interesting, well-organized excursions, fabulously beautiful cities in Austria, Italy, I really liked the excursions in Greece. Many thanks to our accompanying guide Alexander Kolomytsev. He works very inspiringly and creatively, transmits his positivity and interest to tourists, which makes the trip unforgettable. I also want to express my gratitude to our wonderful bus drivers.
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2
September 7, 2024
The Whole of Scandinavia + Fjords bus tour was a great success for 8 days. Lots of impressions and pleasant memories. Many thanks to the volunteers Jan and Yuri and Natalia, who is arguing.
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July 13, 2023
The vacation tour was chosen carefully. Each company had its pros and cons. But our choice fell on Belturistpolska. The Greece-Italy tour was booked almost a month before the start and even in such a short time helped with the opening of a visa. The Greeks opened a visa exactly for the tour - there is a newance here - you can arrive at the border on time, but due to queues and slow work of customs, you will already pass it after the end of the visa.
A huge plus for us was that we were traveling on a Polish bus - when traveling by bus with Belarusian numbers, people ended up losing at least a day of rest due to passing the borders (we passed them by "bullet").
After reading the reviews, we worried about transit hotels - but we were lucky and we just had them at the highest level - the rooms are clean, not killed, the breakfasts are varied (and with a child this is important). In Greece, we came across a hotel in which, of course, we would like to update the room stock - but we only came to spend the night in it, so even we did not worry too much.
There were two night crossings - yes, it might have been inconvenient to sleep / sit on the bus, but the seats were folded out, the air conditioner saved from the heat, and time flew by quickly with good company. We set ourselves up for a positive rest - and we got it (although we had people who were just dissatisfied with everything and grumbled all the way). The only thing is to take pillows under your head on the bus, a blanket if you freeze at night and comfortable clothes.
The excursions were especially impressive - Austria, Italy (Venice and Bari), Greece (we were only on the island ofSkiathos, because they did not want to waste days at sea), Bulgaria and Hungary. Our guide Alexander solved all the issues that arose, advised us where to see, where to go (we even went swimming at the sea in Italy while the others were shopping), in Paralia Katerini we went to the water park and rested on the plaza not on the common, but a little further away from it along the coastal strip, and on the way to it we looked turtles), what and where to buy at an adequate price.
Your vacation will be affected by how you treat it - you can find fault with everything - long journeys, hot weather, wrong food in hotels, and the hotel is not the same, it is not organized the way you want, why we stand and not eat, why we eat and not stopped, and taxes you have to pay in hotels, visas are not so opened ...
We went on vacation and were satisfied with both the organization of the tour and the tour itself. Thank you for a wonderful stay!
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July 10, 2023
My family and I recently returned from a European tour with a seven-day vacation by the sea in Greece, the tour itself was from 06/26.23 to 07.07.23 and there we met the guide Alexander Kolomytsev. He organizes tours from Belarus to different European countries, as well as organizes and accompanies excursions in Greece. So we went to Skiathos Island with him, we naturally liked everything, the cool island and the process of the trip itself. The island is still under the impression of us. But the most important thing I want to say is my gratitude and admiration to Alexander for his support of the group, clarity, concreteness, punctuality, explanation of all situations and pitfalls.
A man is an energizer and a man of his business.
Thank you very much to him for that.
And if we consider the following trips to Europe or Russia, then of course we would like to travel such a long distance with him
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1
August 14, 2023
We went on a tour from the company to Greece from 31.07 to 08.11.2023. The vacation at the sea itself lasted 7 days, there were no comments about the sunniest Greece. The Silk Hotel is an economical format with breakfast only, the rooms are small, but with the necessary amenities. As for the company itself and the organization of the tour - here I put just a huge Minus. Starting from the bus ride, there were already not the best impressions. We did not travel for 2 days, as stated, but 3 (taking into account the fact that we were at the Lithuanian border for a maximum of 3 hours). Then, for some reason, we went from Lithuania to Poland to pick up people, made a huge circle. And because of all this, we did not arrive in Greece in the morning, but at 12 a.m., having lost a full day at sea. The program does not correspond to the one stated in the tour. We did not take excursions from our escort, and it's good that we did so. There were questions about the broken bus, and again there was a lack of organization. We left Greece at 10 a.m. and again the question is why? The trip was through Serbia with an excursion there. But we arrived in Belgrade at 12 a.m. and just slept on the bus until 7 a.m. No one understood why it was so early to leave Greece, then just sit on the bus for those 7 hours! I would not recommend this organization to anyone who does not know how to provide high-quality travel services.
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September 3, 2024
Tour Paris "without night crossings" !!!
As she called herself, "accompanying "Irina is not what !but for an additional fee. She knows how to count money )
Buses -say thank you for going )
The first experience of a bus tour is just disgusting , before you go with this sharazhkin office, think a hundred times .
And all the great reviews about them are fake! Read about them on Google)
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4
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June 3, 2024
tour Hungary, Austria, Czech Republic
This tour deservedly gets 10 stars of shame out of 10
What was wrong:
1. Let's start with the purchase of the tour: all the information had to be pulled out independently, when and how much to pay, the exact program by dates, before the trip itself, they were notified of an increase in the price of the tour
2. Escort: the person did not know anything for sure at all, was confused about the route, about where we were staying. It seemed that the person himself was going for the first time and did not really know anything
3. Organization: as a result, the route did not correspond to the tour program (at least we spent 2 nights in a hotel in Budapest, and not as stated in the program - one, we also did not spend the night in Miskolc, we did not visit it at all). As it turned out, there were guys on the tour who purchased the tour not from beltourism, but from dolchetrevel, muztur, zephyr travel. Our programs didn't match the density either
4. Hotels: well, there are no comments at all, we were notified that the hotels will be in the suburbs and 3 stars, but sorry, no one expected that these would be hotels for truckers. Throughout the trip, there were hunger games for the opportunity to dry your hair, because there was only one hair dryer for the entire hotel. The fact that there was one towel for all parts of the body is generally silent. You should forget about disposable slippers. It was not always clean in the hotels, some guys complained that it was smoky and there were noisy residents in the next room, in one of the hotels in our room the toilet door did not close at all, I had to sit on a throne holding the door with my hand. In the last hotel in the morning we found a man snoring in the hallway 🥰
5. The tour itself: the whole tour can be described in one phrase - galloping through Europe. We spent quite a bit of time in Vienna, but in Eger, where there is not much to see, two and a half shops, three cafes and 2 attractions, we spent a whole day, in Kosice we generally spent 2 hours)))
Mandatory excursions for 20 euros are generally a separate art. To listen to them, you definitely need to rent headphones (cost 7 euros for all excursions) because you will not hear anything in the end. The excursions themselves were about nothing, they took us for an hour, showed us 2 sights and told their story and that's it. And so it is in every city. It's absolutely not worth your money
6. The most interesting thing was at the border back! All the tourists were worried about whether we would be able to cross the border before the end of the visa. Many, if not all, who made it through a travel agency, were given it for a trip, and we had to make it so that we would not be deported. To all the worries, the escort replied that do not worry, we will be in time, and if we do not keep up, we will shove you into cars at the border🤡 There were not 2-3 people on the bus with a visa for the trip, but more than 10!!! It is unclear how they imagined it, because only 3 cars were parked at the border in the direction of Belarus. As a result, half an hour before the end of the visa, we managed to cross the border. But it wasn't over yet. After passing the Belarusian border, we stood for another 2 hours, if not more, and no one understood why. Later it turned out that we have Ukrainians on the bus who are being interrogated. The agency did not inform them about these interrogations, although they clarified this point before the trip and were told that everything would be fine. They found out about the interrogation only at the border to Europe, and they were informed about it by the escort, who said that the last time this procedure took 9 hours!!!
There's nothing to argue about, it's immediately clear that "professionals" work in this agency! Thank you for a wonderful vacation!
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August 17, 2023
We went on a Greece-Turkey tour from 07/31/2023, recently returned. We would like to express our gratitude to the Belturist Polska agency for such an interesting tour, as well as to our guide accompanying Vadim. Our group was very lucky that he was our group leader. This is the best guide!!!!! Vadim is competent, competent and, on top of everything else, very humane and attentive. Thank you Vadim very much!!!!! I had a very warm impression. Also, many thanks to the team of drivers. They are really professionals in their field. The tour is rich, interesting, we have seen many countries and beautiful places. There were interesting excursions. I really liked the island of Skiathos, Meteors, a tour of Istanbul. The program is rich and interesting. I read the calls here. There are negative ones. To be honest, I don't understand these people. This is a bus tour and of course there may be some overlays. The time of passing the borders, something in the bus may fail. But everything was fixed without problems. And by the way, yes, we were riding on a red bus, which someone wrote negatively about here, and our air conditioning was working fine. There were no problems with this. Yes, the bus is old, but comfortable enough, soft comfortable seats, there is enough distance between the seats, which is convenient for the legs. In general, it probably also very much depends on your mood what your vacation will be like. If you perceive everything with a negative attitude, then this is how the rest turns out. We all returned happy, tanned with a lot of wonderful experiences and purchases. By the way, shopping was also very pleasant. Thanks again for the tour. We will contact you 💋💋💋❤️❤️❤️💕💕💕
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1
August 17, 2023
The trip to Greece with my wife took place! Considering that we went on a bus tour in August, we are happy with the rest.
Good organization and a rich excursion program.
I was surprised by the complaints of neighbors on the bus about the heat and fatigue. Guys!))) Are you serious?? This is a bus tour, and even in summer, and even with many excursions. Active recreation for those who are interested in history, sightseeing and moving. Have you read the program?
Please - a vacation in Turkey in a hotel for 1.5K units. Here there will be another format and the price is 5 times higher.
In general, thanks to the guys and the escorts. Hard work, nevertheless, everything is on a solid 8 out of 10.
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2
July 21, 2023
I went on a tour of Greece and Italy on 06/24/07. In general, everything was fine, but there was one caveat: the program on the tour did not match the program on the website a little. This is probably the only negative. Otherwise, everything was fine: the transit hotels corresponded to the program, the hotel in Greece too. The breakfasts were without frills, but simple and delicious. I also liked the excursions. Special thanks to the guide Alexander)
For the visa: there were no problems with the visa, it was already on hand a month before the tour.
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September 22, 2023
Greece Tour 11.09-22.09 Great tour, great program. Special thanks to the accompanying Annette and the drivers Sergey and Yuri who made our vacation more fun, comfortable and interesting!!!!
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August 1, 2023
Vacation Greece 12 days, July 2023
Greece itself and other countries that we visited, I bet 10/10, that's all good.
Organization 2/10
Accompanying Olga 2/10.
4 nightsMoving, not two!
6 days. At sea, not 8!!!
If your health is valuable to you, never, dear ones, never contact us here!
My friend and I were put in the very back of a bus in which the air CONDITIONER was NOT WORKING. When we were driving through territories where it was +35-40 outside the window, we, sitting on the engine, really almost leaned back. This is not a joke, people were driven to hysteria, they couldn't do anything, I was ready to call an ambulance if anything. We got there somehow. Then the organizers HAD A WEEK TO FIX IT while we were relaxing at sea. Something was tweaked, nothing was fixed. Replace the bus in any way. The whole way back from Greece (and it's three days!!!!!) It was accompanied by endless scandals with the accompanying Olga. Fortunately, we tourists became friends with each other and supported one another. WE MANAGED TO GET BACK ACROSS THE BORDER 45 MINUTES BEFORE THE EXPIRATION OF THE VISA!
Accompanying Olga is a person who gets out of any situation. To any question, either "what are you doing this for... enjoy, you're on vacation," or "if you don't want to, don't go," or other excuses. The man announced the news time after time, forgot to take the microphone, so that only rumors reached us, the gallery. Until recently, we did not know in which transit hotels we would spend the night! When we went to the island, the Serbs, Bulgarians and other nationalities were translated from Greek. Ours is lying down, resting. You can guess what they're saying.
The drivers also, of course, piled on kringe. We've been driving for THREE fucking days anyway, instead of the stated two, so let's TAKE another WRONG TURN, let's wind incomprehensible circles and drive along the highway 60-80km/h. We were supposed to arrive in Greece in the middle of the 3rd day, but we arrived at ONE o'clock in the MORNING, one day at sea was gone!!! Sweaty, smelly, greasy and with heat stroke from the "air conditioner".
Minus 10 years of life😵💫
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9
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August 3, 2023
Review of the travel agency Belturistpolska LLC
“Tour with holidays in Greece and Turkey for 14 days"
from 17/07 to 30/07
Pros : An excursion in Istanbul, the guide is well done!
That's where the advantages ended. And now about THE DISADVANTAGES:
1. Olga's manager's work (false information on applying for a visa, about cash payments at the visa application center, additionalexpenses, lack of communication and inability to reach her, I had to beg for information)
2. The travel agency recorded the additional costs for the visa through the VIP lounge
3. Additional costs for crossing the border through Lithuania, not Poland
4. An old bus with intermittently non-working air conditioning, on which you will be taken on additional excursions, and if you are lucky, they will take you on a more broken bus, and in the heat of 42 degrees you will go without air conditioning at all.
5. From the program “8 of which you will spend at sea in Greece + stay in Istanbul for 2 days.” In fact, 6 days at sea and 1 in Istanbul.
6. The visit to Romania has been completely changed! You will not visit the most beautiful road, no one will take you to Dracula's Castle! According to the guide, the program is not feasible and the tour company is aware of all the problems!
7. The tour company applied for a visa exactly for the tour as a result, arriving at the border on time became very problematic
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May 22, 2023
Good day! I would like to express my gratitude to the guide Alexander Kolomytsev. I traveled with him on a tour of Italy for 7 days. This is the first time I've met such a super professional, charismatic and extraordinary person! In 7 days, he managed to unite different people, give everyone a great mood and incredible impressions! Here, this is the level! Many thanks to Alexander the Magnificent and Belturist!!!! The trip was a success! I will continue to discover new countries with you!😊❤❤❤
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3
May 24
Wide selection of artificial stone and flexible ceramics
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