Today I asked about the issue of a new card for the existing package. Everything went smoothly and quickly. At lunchtime, all three of the three specialists who work with clients worked. Electronic queue. I would like to note that Olga is a very friendly and sociable employee, and I liked the service at office No. 710 of the bank.

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Зоя Трофимова

Level 7 Local Expert

The department, to put it mildly, is not very good at all. And I don't think I'm the only one with that opinion. There's always a queue here!!! And it's not because there's a demand here. There are three workstations and all the clients are standing together: who can get a loan, who can exchange the currency, and who can donate the proceeds! Female employees, again, to put it mildly, are not the fastest...As they say, the soldier sleeps, the service is on.... It is very, very unpleasant to give an hour and a half to one elementary operation. And it is a shame that such a thing is possible in the capital of the country in the 21st century. It's a pity!

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Светлана Завацкая

Level 6 Local Expert

Once a month I come to pay the mortgage at the branch on Prytytsky 93. Yes, the service is slow and it seems that this is not the fault of the staff, but of the software equipment: the specialist quickly enters data into the computer, but the download takes about 3-4 minutes and the two of us wait with the specialist. I would love to pay the loan through the terminal, but for the property deduction it is necessary that the full name be on the receipt or receipt, and then the difficulties begin. The terminal that stood at the entrance to the office was replaced a couple of years ago and it does something, but it does not accept payment for the loan. There is a good quick info kiosk from BelWEB in the vestibule of ALMI, but it does not punch the name on the receipt, although it shows this data on the screen. No matter how much I turned to the changing heads of this office and to the bank itself with a proposal to improve the software a little bit, nothing happens - you pay through an information kiosk and still go to a specialist to make out a copy on a check so that the last name is registered, taking up the time of employees and customers.

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