Once a month I come to pay the mortgage at the branch on Prytytsky 93. Yes, the service is slow and it seems that this is not the fault of the staff, but of the software equipment: the specialist quickly enters data into the computer, but the download takes about 3-4 minutes and the two of us wait with the specialist. I would love to pay the loan through the terminal, but for the property deduction it is necessary that the full name be on the receipt or receipt, and then the difficulties begin. The terminal that stood at the entrance to the office was replaced a couple of years ago and it does something, but it does not accept payment for the loan. There is a good quick info kiosk from BelWEB in the vestibule of ALMI, but it does not punch the name on the receipt, although it shows this data on the screen. No matter how much I turned to the changing heads of this office and to the bank itself with a proposal to improve the software a little bit, nothing happens - you pay through an information kiosk and still go to a specialist to make out a copy on a check so that the last name is registered, taking up the time of employees and customers.
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Дарья Глеб
Level 3 Local Expert
December 12, 2024
I ask the management to pay attention to the woman who works in your department.She is elderly and wears glasses .Initially, she started being rude , did not even provide any help with my question about the bank card.Previously , a nice young girl came and served , helped and explained .Terrible service this time
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Анастасия
Level 9 Local Expert
November 28, 2024
The bank's schedule is, of course, so-so
10-19, many banks work on such a schedule on weekends, but here in order to make it you need to fly straight from work and still, perhaps, stand in line, and make it so that it doesn't close👎
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Владислав Котляров
Level 13 Local Expert
July 3, 2024
There are huge queues, there is no cash register, specialists work instead of the cash register and I understand that operations at the cash register are their last priority. Lack of currency, more than $ 100 is already a problem to pick up. Experts openly lie about card packages and their capabilities in order to sell you a more expensive package.
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Ангелина Антонова
Level 2 Local Expert
May 31, 2024
We sit for 40 minutes and wait for the employee to talk about roller blinds . It 's extremely slow and the chatter is not relevant . The service for one person takes an hour.
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Екатерина Казак
Level 9 Local Expert
May 18, 2022
It is always perfectly clean, cozy, electronic queue, there are never crowds, everything is fast and to the point. Conveniently, I took a ticket and walked around the shopping center to kill the waiting time.
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Наталья Рулинская
Level 3 Local Expert
December 2, 2024
Not a branch, but a branch of hell. If you like to stand in line for a couple of hours, you are welcome here. The bonus is the unsuccessful opening time of the department
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Татьяна К.
Level 9 Local Expert
May 20, 2022
Incredibly slow service. In 15 minutes, two (!) customers were served by three cashiers. One of them just changed the currency, an operation that takes 2 minutes in a regular bank! For 7 minutes, one cashier simply ignored the fact that the customer did not come up to him on call, did not even think to call the next one, until the queue from the electronic itself turned into a Soviet one. Then the employees of Almi came and got in without studying, but even they could not be served on time due to the excessive slowness of the staff. I never got my turn. A disgusting department.
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Валерия Крицкая
Level 4 Local Expert
May 3, 2024
The staff is very pleasant. Maybe I was lucky, but the wait took 0 minutes)
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александр талейко
Level 2 Local Expert
December 13, 2022
The most terrible bank in Belarus,
I came to replenish my account there were 3 people in line 2 at the checkout, 2 left the checkout, 2 remained in the queue, after half an hour people came took coupons and after 5 minutes 2 of them were called in the end spent 2 hours to replenish the balance
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Виталий
Level 8 Local Expert
January 19, 2024
As a bank of norms, only before the terminal there was more useful than their ATM now.
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Артем Вильковский
Level 6 Local Expert
June 10, 2022
The service is very slow. How could you combine a customer service specialist and a cashier? Everything is mixed up: people and horses. While I was standing in line, the exchange rate has already changed and lost virtual 20 rubles. And all thanks to the "one window", when a card is issued in front of you for 20 minutes, and then you change the currency in 1 minute 🤬
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Дмитрий Абрамов
Level 16 Local Expert
October 23, 2022
The department is not working, and you have the worst employees.Don't set foot there anymore.You stand in line for 20 minutes, and then the opa puts a sign in front of your nose that doesn't work.Did you decide to go to lunch, but you couldn't have warned in advance?
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Mad Ghost
Level 10 Local Expert
July 5, 2022
The only thing that is convenient is an ATM. As a rule, 2 specialists work with a good attitude towards clients, but the waiting time (at those moments when I tried to get there) was at least 20 minutes.
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Надежда Чепуркова
Level 11 Local Expert
October 26, 2021
This department is working sooooo slowly. I will try to avoid it. In order to issue a card, waiting for my turn took 40 minutes, about the same amount of registration. One of the unpleasant moments was that I was never notified about the readiness of the card, I had to call the call center myself and find out. Well, I had to wait 40 minutes in line to get the card again.
On the positive side, the staff are polite and calm, even despite the nervous situation in the client camp.
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Евгений Кудевицкий
Level 10 Local Expert
January 21, 2022
Very muddy workers.... One of them was shaking with fear when our turn came. And we had to transfer a large sum to the developer. As a result, they transferred from another employee, actually the same no less muddy, who holds the position of some kind of economist and asks us strange questions, it feels like they were in some kind of "prostration"... Thanks to the woman, probably the head, she explained everything correctly. And remove these muddy ones altogether...
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Роман А.
Level 6 Local Expert
August 28, 2021
Try to get more people out of the offices on Saturday. I will tell you a secret, but not all customers can use your bank on weekdays. And with only two offices working on weekends and huge queues, the service takes several hours. Or do you propose to follow the tactics of grandmothers in the clinic and take a queue from 5 in the morning?
I would like to sincerely wish all your top management to come down and serve at the branches in Momo or Almi shopping center on Kamennaya Gorka on the weekend. By the way, the staff works well in these conditions, in particular A.V.
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Жуковский Владимир
Level 14 Local Expert
October 27, 2023
They work promptly. They try to help in any situation.
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Людмила Лысюк
Level 16 Local Expert
October 22, 2023
Please make a checkout separately!!! 40 minutes to exchange $ 100 is darkness and horror.
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Сергей Петров
Level 16 Local Expert
November 20, 2021
The branch is not convenient, the service speed is very low, I am a client, once a month it is necessary to make a payment, I tried to pay here several times, as a result, I concluded that it is better to get to another branch, it will turn out the same in time. It's a pity that the ticket office at the Scala shopping center was closed(
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Даниил Тарасов
Level 2 Local Expert
July 31, 2023
I came at 18:58, they said they work until 19:00, although the website says until 19:30, terrible service
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виталий сенчук
Level 13 Local Expert
February 13, 2024
Polite staff. A good bank
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магазин p.
Level 4 Local Expert
January 8, 2024
The slowest bank, 3 people waiting for 1 hour.
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ЮЛИЯ Лесяк
Level 11 Local Expert
September 24, 2021
A neat little bank, not a lot of space, everything was neatly drawn up on the card, everything was quickly and politely explained and told by the girl.
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Федоров Максим
Level 14 Local Expert
February 11, 2023
A normal department, 3 specialists, you can get statements and certificates, an electronic queue.
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Максим Восинский
Level 3 Local Expert
December 22, 2023
Queues, low quality of service
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Середа Дмитрий
Level 6 Local Expert
May 8, 2022
Good service and a pleasant team. They will always try to resolve the client's issue
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Александр С.
Level 8 Local Expert
September 5, 2021
they refused to pick up the card forgotten by the customer at the BelVEB ATM. The card was from Priorbank. They sent her to give it to Priorbank. Do I need it? well, since I'm kind, I went and gave it away, but in my opinion it shouldn't work that way)
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Дмитрий Куцко
Level 9 Local Expert
April 27, 2024
The beloved bank
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Олег О.
Level 9 Local Expert
May 27, 2022
If it were possible, I would put 0 stars. To change the money, I had to stand in line for half an hour. Provided that 3 people worked
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Риэлтор Станислав Чернявский
Level 17 Local Expert
April 3, 2022
Currency exchange. Very, very slowly.
I stood for 25 minutes, and when there was only one person in front of me, he went to change at the ATM.
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Анатолий Курдюков
Level 13 Local Expert
October 24, 2023
Only positive emotions...
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Дарья Ш.
Level 4 Local Expert
April 25, 2022
I sat in line for 40 minutes for the currency, which was not there. It is probably not accepted to warn about this immediately or to glue ads.
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Артём Г.
Level 7 Local Expert
March 25, 2022
Very slow service, like turtles. The end of the working day, a large number of customers, zero respect.
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mammillyariya
Level 11 Local Expert
August 12, 2023
The dollar and euro exchange rates are always favorable. Fast service.
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Александр Чёрный
Level 22 Local Expert
January 24, 2022
I got a sooo slow manager, what is usually done in 5-7 minutes, this time they did it for almost half an hour (
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Rcco C.
Level 2 Local Expert
August 21, 2021
One ticket office is open, 15 people are in line. One employee, the others in the office, a classroom, an hour before the end of the working day...
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Светлана Пранович
Level 13 Local Expert
June 28, 2022
The queue is very slow, there are no ticket offices
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Anonymous review
August 21, 2021
On Saturday 08/21/2021 there was a long queue and only one bank employee was working. I had to stand in line for about an hour.