Extremely negative memories.
When trying to withdraw a large amount from the account, the employee made a mistake and the money was debited from the account, but they could not give it to me.
The head did nothing until he raised his voice at him and threatened to call the police. I had to force him to strain the IT specialists, who had already finished their working day.
As a result, I received the money almost three hours later, two hours after the branch closed.
I'm going around in a big circle now.
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Ali Rubaie
Level 3 Local Expert
October 14, 2024
I would like to express my deep gratitude to T. V. Meleshko for her professionalism. An excellent specialist, always friendly and smiling, regarding my situation, thanks to Tatyana Vyacheslavovna, the bank not only did not lose a client and a depositor, but on the contrary, I increased my deposits. There are more such specialists for the bank.
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Козуля Екатерина
Level 4 Local Expert
February 8, 2024
Excellent department, I applied here a couple of times, everything is fast and clear.
Special thanks to Ekaterina Dichkovskaya. She helped me on the spot and suggested how to solve my question better and faster. I communicated kindly and kindly, that's why I had pleasant emotions from visiting the bank.
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Кирилл К.
Level 8 Local Expert
October 8, 2024
There was 1 person in the queue in front of me, I spent 1.5 hours in the department, despite the fact that there was another free specialist. We were repairing the entrance group, we couldn't hear what the girl was talking about. The worst bank branch of all!!!
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ХхХ
Level 5 Local Expert
February 21
There are 3 people in line, there was a queue waiting for an hour at the checkout, the service is disgusting! Petrovsky Vladislav Vasilyevich. Disgusting bank
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Дима Белян
Level 3 Local Expert
November 28, 2024
It's been a very, very long time.
If there are 2 specialists, then this is for happiness..
But it's so rare, and it's not pleasant.
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lyudmilabenchuk Бенчук
Level 2 Local Expert
January 10, 2024
I have no disadvantages.Some advantages.I am very grateful to the specialist Meleshko T.V. She quickly and professionally solved my questions.She is a very kind and helpful employee.I wish her well and professional growth.
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Mikhail L
Level 6 Local Expert
February 2, 2024
This is a tin!!!
Salary project - impose a package of services "Everything is optimal" by default. They impose SMS notification. Some employees were given black cards for 50 rubles per month. YOU CANNOT CHANGE THE PACKAGE DOWNWARDS IN THE APPLICATION. and there is no application as such. Don't mess with me!
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Рената Карпович
Level 3 Local Expert
September 20, 2023
It's just a disgusting place. The answer to all my questions is "I do not know" "I cannot", but who should know, am I? A WHOLE HOUR OF CHOICEST CRINGING AND WINDING SNOT ON YOUR FIST. It felt like I was more into it. All the employees gathered and "attacked" me, although I asked for help. I asked to show it in the contract where it is indicated, tried to send it, saying, look at the documentation on the site, insisted that they show it themselves, as a result, all the employees leafed through these contracts and eventually sent me). I came to another department on Moskovskaya Street and everything was done in 5 minutes
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Кристина Комар
Level 5 Local Expert
August 6, 2024
The meaning of this separation remains a mystery to me. If you don't stop by, everything doesn't work for them or the program is frozen
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Ани Пабедит
Level 8 Local Expert
October 25, 2023
to exchange currency, you need to sit for 20 minutes while corporate clients are being served, then when the turn comes, it turns out that the exchange rate is fake, it is only for bank customers, but to find out, you need to sit out the queue
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Kurtseva
Level 9 Local Expert
August 7, 2023
Disgusting
Dichkovskaya and the "intern" worked
Currency exchange for 25 minutes of waiting! THIS IS TRASH
The window was empty for about 10 minutes.
No one cares, it works very slowly - it can be seen that it delays time.
Disgusting service
I came to change only $ 200, it would seem, pennies, but in the end I received them after 40 minutes. Not another foot!
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Natali Murashko
Level 2 Local Expert
May 25, 2022
I was very pleased with the bank branch! Excellent service, friendly staff and a professional solution to my problem that I have addressed. And the most important thing is the prompt resolution of the issue, which is very important, because I saved a lot of time and moral resources. I want to thank the staff of the department for their excellent work!
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EdgarD
Level 7 Local Expert
December 12, 2023
A reliable bank, they will explain everything, prompt you and fulfill the agreed conditions. A large office, there are no queues, I recommend it.
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Димка Димка
Level 10 Local Expert
January 13, 2024
Cozy and comfortable. There are no booths for currency exchange - in full view and in front of everyone. As it is, nothing.
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Евгения
Level 11 Local Expert
August 21, 2024
Quickly, efficiently, professionally
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Артем Кяшкин
Level 8 Local Expert
June 4, 2023
A very obscure bank branch. It would be better to open normally with currency exchange, full-fledged cash desks, rather than two or three employees who do not care at all for their clients.
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Игорь
Level 4 Local Expert
October 16, 2022
The bank itself is located in the right and accessible place, which is convenient.The staff is professional, they always go to the meeting, they do not refuse anything.Everything is explained in an accessible and understandable way.They are pleasant to communicate with.In general, one hundred percent of the 10 points, I would put 10.
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Евгений
Level 4 Local Expert
January 2
Terrible service and attitude. Especially on December 31st. The staff has apparently already marked NG.
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Mari B.
Level 2 Local Expert
June 9, 2022
I applied to the department with the issue of obtaining a loan. The specialist told the interesting points. Everything is clear without water. Beautiful, stylish compartment, I was satisfied with the service.
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Julia Cucak
Level 11 Local Expert
November 24, 2023
I liked everything, there are no people. Everything was processed quickly. There is also an ATM
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Anchorik
Level 11 Local Expert
March 3, 2022
I have been to this department 2 times and twice something did not work due to technical problems. They do not advise banks on products well (fortunately, they found out everything in advance).
The negligent work of the employees was given out 2 times and provided services according to my old data, although I provided new ones (maybe this is a plus).
Of the advantages, few people (either because of the new area, or they know that everything does not work the way they want).
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Екатерина Л.
Level 2 Local Expert
May 25, 2022
I was in this department. Fast service, lack of queues, polite and friendly staff who helped me solve my question very quickly👍
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Дмитрий
Level 12 Local Expert
February 4, 2024
There is no normal exchanger, the terminal for depositing cash to the account has been removed
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Tatyana Kazantseva
Level 9 Local Expert
June 15, 2023
High level of service. Competent and tactful staff
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Диана П.
Level 5 Local Expert
July 10, 2023
The place is great if you want to sit in line for a long time, like in a clinic. There is only one cash register.
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Ксения Торбеева
Level 4 Local Expert
October 9, 2022
The service for obtaining a password from Internet banking has not been working for 4 days. The problem is that you can only get the password through the info terminal, you can't use the phone. It's not very convenient!
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Николай
Level 6 Local Expert
May 26, 2022
Yesterday I accidentally walked into this department. I was pleasantly surprised by the excellent service and the highest professionalism of the bank's employees.
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натали мурашко
Level 2 Local Expert
May 26, 2022
I liked the bank. I solved all my questions very quickly. Professional staff. They saved my time and moral resources.
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Дмитрий Бочаров
Level 6 Local Expert
October 5, 2023
you have not seen a slower institution in the city, no one knows how to work
If only it were possible not to put stars at all.The bank's employees can't really explain how it should be.They told me to come one day to get a document.And no wonder, the document is not ready.It will be ready in 3 days.The hotline cannot resolve the issue on the Internet banking account, attention, if you are not in the bank.The PPC is shorter
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Эмма Мелконян
Level 10 Local Expert
May 18, 2022
Great office. Qualified staff helped to resolve the issue. I am very pleased.
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Alexander Grusha
Level 25 Local Expert
September 12, 2021
If you're in a hurry, don't stop by! A terrible bank, I hope it's only this branch! 30 years and a good rebranding has not given anything! The packaging is good, but the service is terrible! I will say about this department: something is always not working for those reasons, the staff barely moves, currency exchange can take 10-15 minutes, the check is on the draft!)
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Yakow Maximow
Level 13 Local Expert
July 31, 2024
Super! I exchanged old dollars here, which were not taken anywhere. Thanks!
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Федор
Level 21 Local Expert
October 10, 2023
Available, liked everything
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Господин Виктор
Level 8 Local Expert
April 3, 2024
In general, BelWEB did well!
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Роман bel-eurobus
Level 16 Local Expert
June 27, 2023
Satisfied with the location
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Денис Федорин
Level 16 Local Expert
September 5, 2022
Clean and pleasant room, good staff
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Ирина Арестович
Level 8 Local Expert
March 27, 2023
It's been a very long time. The staff is polite.
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Иван Котов
Level 18 Local Expert
June 21, 2023
I exchanged dollars for Belarusian rubles here!
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Александр Серёгин
Level 16 Local Expert
July 16, 2021
A convenient bank near the house. Not all terminals in the self-service area are working, for this minus 1.
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Alex Volt
Level 14 Local Expert
September 29, 2023
Very slow work, exchange rates are among the worst in the city.
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Павел Еремеев
Level 7 Local Expert
September 25, 2021
It is worth getting a card from this bank because it is very convenient, because of the 24/7 bill acceptor, the entrance is for the cardholder.
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Елена Еремеева
Level 10 Local Expert
July 7, 2022
Just because of 24/7, it's worth getting a card there, it's convenient.
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Анастасия Савицкая
Level 11 Local Expert
June 3, 2022
Polite staff, attentive attitude towards customers
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Евгений Шум
Level 7 Local Expert
March 15, 2023
Convenient location
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Сергей Юшкевич
Level 10 Local Expert
February 19, 2023
Convenient location
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Александр Потапов
Level 11 Local Expert
July 30, 2023
A great bank
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Сергей Скороход
Level 6 Local Expert
November 1, 2021
I came to change the currency 2 times. Both times, something hung there. A waste of time.