I paid the loan through an ATM, the ATM accepted the money and disconnected, but did not give me the receipt. I contacted the call center and they said they would give me an answer within three days. For three days, no one called me, they didn't explain anything, I got through to the head bank, they said that I hadn't deposited enough money and I had to report the remaining amount that I confidently paid, all the operators assured me that I hadn't reported the full amount. As time passed, I was put on delay and assured that there was not enough money in my account. As a result, when I requested a video from an ATM of how I deposited money into an ATM for transfer to law enforcement agencies, they somehow found the missing amount within an hour and deposited it into my account. As a result, I closed the overdue loan and I do not know if they removed me from the overdue list or not. As a result, I entered the 7-day overdue list.
See original · Русский
1
Aigerim Jienbaeva
Level 5 Local Expert
October 1, 2024
Fast service, everything was explained and shown. The interior is cozy and clean. Employees are always in a hurry to help and suggest what and how.
See original · Русский
1
Олег З.
Level 2 Local Expert
September 10, 2024
I was at the bank to open a card, as an individual. In addition, I needed to get advice to open an account as a legal entity. The service was fast, all my questions were answered. Everything is OK, thanks!
See original · Русский
1
Бахыт Родина
Level 5 Local Expert
April 3, 2024
I had to leave Talgar and I told the employee about it. I was at the Berek bank on Gogol / Kaldayakov : the queues are long, there is nowhere to sit. My question lasts for the second week, as the employee lost a copy of my ID and did not solve my issue with unlocking the mobile application and the card itself. And also when contacting the call center several times - I was given different information on my question, and so far my question has not been resolved. They ask you to come back and fill out all the documents again . Time , nerves . Effects. I hope and wait for the result
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1
Ирина Бараева
Level 11 Local Expert
December 5, 2024
Disgusting! The most irresponsible bank in Kazakhstan. Payments are not processed for unknown reasons. The call center says different reasons all the time, apparently they come up with on the go.
See original · Русский
1
Корнева Эльвира
Level 4 Local Expert
December 1, 2023
I was at the bank on a difficult question, which I did not receive an answer from other banks. But at Bereke, the employee explained everything to me for a long time, competently, competently, explained, advised me how best to solve the problem. I was very pleasantly surprised. I liked the bank.
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1
Алексей Лазарев
Level 9 Local Expert
December 23, 2024
Sometimes the computer freezes. As it is, everything is fine
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1
Айка Карим
Level 2 Local Expert
July 15, 2024
Terimnals do not do. They lie about what you're doing when you call. Not a traveling bank! It was a complete mess today!😤
See original · Қазақша
1
Linda Dorothea
Level 3 Local Expert
February 15, 2023
A foreign citizen, I wanted to open an account because the money is in rubles. An employee sent me to the migration service because my INN was not displayed in their system. It turns out that I didn't have to go, I spent the whole day, their system just wasn't updated, Thanks for the day spent, money in a taxi
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4
Дастан Абдрахманов
Level 5 Local Expert
November 7, 2023
Some kind of scammers. I sent the money, the money was returned, the commission was withdrawn 30,000 tenge. The amount of payment in the Russian Federation was 160,000 tenge.
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3
Бауыржан Дуйсенбаев
Level 3 Local Expert
June 10, 2024
The app doesn't work
at all The worst app
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3
Алексей Тян
Level 23 Local Expert
August 10, 2023
It is convenient near the house, but there are often queues, plus this queue moves very slowly.
See original · Русский
1
Нурлан Мамыров
Level 13 Local Expert
June 5, 2023
The range of services is not extensive at all. The staff was slow and stayed.