Unprofessional Service and Poor Management.
At the end of my stay in Tashkent, I attempted to exchange my remaining Uzbek sums to USD, but the process turned into a frustrating and time-consuming ordeal. Only one exchange window was operational, and the staff member working there was clearly untrained and extremely slow—she was typing with one finger and seemed unfamiliar with the computer system.
This inefficiency created a long queue and significant delays. When I brought the issue to the attention of the manager, his response was even more concerning. He informed me that the employee was new and “not confident with computers,” then casually suggested I use a different bank instead.
With such an attitude from management, I have to agree—it’s better to take your business elsewhere. I cannot recommend this bank for any kind of transaction. The lack of basic training, poor customer service, and unprofessional handling of a simple currency exchange are unacceptable.
Incognito 9267
Level 15 Local Expert
July 20, 2023
Currently under renovation.
Service was horrible.
You have to go through a steing of people to exchange money. Service is poor.
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Ироша М
Level 4 Local Expert
March 29
My favorite bank is BRB, we have been in service for many years, the staff is already like family).
Interest rates are always lower than in other banks, for everything
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ЗАМОН АБДУЛЛАЕВ
Level 4 Local Expert
March 26
A VERY GOOD BANK, BETTER THAN OTHER COMMERCIAL BANKS. THE EXPERTS KNOW THEIR STUFF. THEY SERVE US CULTURALLY. I AM GRATEFUL TO THEM. THANK YOU, BANKERS OF THE BRB MIRABAD BRANCH!!!
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Bahodir Karimov
Level 4 Local Expert
November 5, 2024
A very good place, especially the service and courtesy of the staff to the client, and a variety of cards from Uzcard to Visa Infinte!✅
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Шахзода Кулиева
Level 8 Local Expert
September 27, 2024
I had to take out a loan from this bank.
Employees never sit still. Only 1 window is working.
On July 26, I applied for terminals. To this day, I'm not ready. The employees don't know anything.
It is not clear who should know who should give out.
I do not recommend working with this bank. The employees do not have a certificate.
See original · Русский
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Шахрух Усманов
Level 8 Local Expert
March 12
They don't know how to work with queues. It feels like an old state-owned bank. I don't recommend it.
Of the 11 windows, only 2 are working.
See original · Русский
Ольга Ульянова
Level 2 Local Expert
May 7, 2023
I would like to express special gratitude to the employee of the bank's branch located on the 5th quarter, Haidarova Zieda for her excellent work, individual approach to clients, attentiveness and sensitivity. She does her job very efficiently and always professionally. I would like to say thank you again!
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Babur Baydadaev
Level 11 Local Expert
December 19, 2024
There was one time to exchange currency. I stood in line for half an hour and the queue didn't even move. As I understand it, the cash register first serves its customers at the checkout and only then switches to currency exchange.
See original · Русский
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Shohijaxon Anvarov
Level 8 Local Expert
February 20
They work very slowly. The service is not very good.
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Anna
Level 6 Local Expert
February 23, 2024
The bank is within walking distance from work, I use mainly the cash register. They are doing repairs now and it will be like candy
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Наргиза Уразымбетова
Level 11 Local Expert
February 20
Very efficient staff
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Умид Р.
Level 18 Local Expert
March 19
There is no service until closing time for 30 minutes. Who came in, why did he come in? Without a difference.
Khullas rahbariyat hodimlarni intizomini teksirishi shart.
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Doniyor R.
Level 2 Local Expert
February 22
You will enjoy in excellent places
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Азиз Шодмонов
Level 2 Local Expert
February 19
terrible service
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Hamza User
Level 7 Local Expert
September 27, 2024
Staff responsible and agile
See original · O‘zbek
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Розия Кходжаева
Level 9 Local Expert
July 29, 2022
terrible stupid staff who did not learn mathematics and do not know what numbers and numbers look like. always when we sent customers for payment, they were grossly mistaken 2-3 times, even they wrote empty checks for payment. terrible service
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Аделия Давлетбаева
Level 4 Local Expert
August 3, 2022
A terrible bank! I replaced the card after the expiration date, received a new one, and after a few hours it was blocked. It is impossible to reach the branch. The service is at zero level!
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Stanislav Kim
Level 10 Local Expert
October 7, 2023
Terrible service. An old building. Operators are not literate.
See original · Русский
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Sasha Artemyev
Level 2 Local Expert
January 16, 2024
no one knows how to get through to the bank.. They hid
See original · Русский
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Вася П.
Level 6 Local Expert
June 9, 2022
I hope when the repairs are done, at least something will be for people! It's scary to look at the lack of respect for customers and employees of the institution ... the management is a FAT MINUS!
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Ruzmatjon G
Level 5 Local Expert
August 24, 2022
The staff is very slow, irresponsible, does their job through "nekhochu".
And I'm not saying anything about the state of the institution at all (
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Александр Леконцев
Level 19 Local Expert
July 8, 2022
A good bank, there is an ATM for converting rubles into soums from a Mir card. Everything is a little slow, but this is the east)
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Эля
Level 8 Local Expert
January 31, 2023
A good bank, friendly staff, no frenzied queues, everything works
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Бакберген Рейимбергенов
Level 3 Local Expert
October 4, 2023
Musur bank workers did not work
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фазлиддин Эргашов
Level 13 Local Expert
December 27, 2021
The receptionist is polite, the service is normal. Clean and cozy
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Ибн Абду
Level 14 Local Expert
June 12, 2022
A great bank, though it's cramped there, but the workers are great, they immediately ask what they need
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Алексей Хакимов
Level 7 Local Expert
January 26, 2023
They were accepted at the reception as if they were their own
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Ильдар Худайбердыев
Level 10 Local Expert
December 2, 2022
Quickly. Promptly.
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Нурсултан Х.
Level 8 Local Expert
February 2, 2020
The service is not only fast, but also high-quality. There are several terminals for cashing out from Viza, Uzcard, and Humo cards. The exchange rate in this bank may please you.
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Сулейман Юсупов
Level 11 Local Expert
June 6, 2021
Excellent bank, excellent employees, everything is at a high level.