Brand store Vegas

Rating 4.4
25 ratings
Rate this place

13 reviews

Level 3 Local Expert
October 28, 2023
13.08.2023 Contract No. 018925 Ordered 2 beds with assembly at home by craftsmen (adult and for a child) in the Vegas shopping center "Mandarin Plaza" Gomel. We made an advance payment, according to the verbal assurances of the sales specialist I.S. By the middle, the order will be completed within a month (30 days) Although after reading the contract and seeing 51 working days in it, I clarified with the seller, to which they repeatedly gave an answer- we carry out orders quickly, 30 days will be ready or even faster… In fact, after 30 days of silence on the part of the store, the bed began to manifest itself only after the wife's calls to the manager and far from 30 and not 51, but 60 days after the conclusion of the contract. Three days before the end of the contract, the spouse called AGAIN, and only after that the manager called back and notified that the beds would not arrive on time, but approximately with a delay of a week and offered to assemble 2 beds for free, after thinking we agreed to this compromise, since under the contract at that moment we could refuse the order altogether and demand back the prepayment. The manager said that she would coordinate this moment with the management and call back!!! No call was received and as a result, with a delay under the contract of 9 working days, beds appeared on the horizon with the free assembly of only one bed!!! Having clearly calculated that by law we can demand a penalty for a delay of 0.5% of the prepayment, the company reduced it to a free assembly of one bed, just in the amount it almost came out that way. Impressions from working with this store: 1) I personally think and am sure that many will agree with me that the purchase should be fun. In this case, we got "pleasure" from living with the family, trusting the promises of a store employee and fulfilling contractual obligations to the company, for more than two months on the floor, as we freed up space in the apartment for the planned beds (a child on an inflatable mattress for whom a fun adventure to sleep on such a mattress as in a hike while waiting for his bed turned into torment every night creak when turning over or moving in a dream). I will also note the complete lack of awareness about the state of affairs with the execution of the order, only after our initiative and calls we learned something. I advise you when choosing in this store to take into account the moment that it is not worth waiting for beds at the promised time by sellers, from the word at all, but to perceive their arrival as a surprise, then maybe you will be able to experience that wonderful feeling of buying a new thing !!! 2) Upon delivery of the beds themselves, the assembly masters called back clearly, we arrived on time, the beds were assembled and set up quickly, polite and correct, the nuance in the configuration was honestly voiced, the issue was promptly resolved (on the same day) for which we thank them very much. 3) The beds are very beautiful, comfortable, massive, the mattress was taken for a baby bed, I really liked it.
See original · Русский
1
Level 4 Local Expert
March 12
The impression of the store is good, the consultant is "in the subject". I was buying a beauty pillow. But it is advisable to offer at least paper towels under your head when you "try on" a pillow for yourself.
See original · Русский
Level 3 Local Expert
November 6, 2022
I read the reviews, there are negative ones, I bought furniture and mattresses myself, and not only in the Vegas salon. Honestly, both my husband and I concluded: the Vegas salon has the highest quality service and goods, if there is any defect or defect, the organization will eliminate all the shortcomings at its own expense as soon as possible, unfortunately this rarely happens in other furniture salons. And those who write "negativity", I wish to face the real problems that I faced after buying cabinets and beds in other furniture stores
See original
1
Level 4 Local Expert
October 27, 2022
The sellers are polite, attentive, will draw up a contract and accept payment. BUT THEN THE QUEST BEGINS-"TRY TO GET YOUR PRODUCT." After full payment of the goods in the amount of 1,700, delivery was promised in a week, on Monday. But more than 10 days have passed, there is no delivery, and the most interesting thing is that now, it turns out, they do not make delivery and it is impossible to arrange pickup from the warehouse, because they have problems with document management. Unfortunately, the delivery time is not specified in the contract.When the goods are delivered, no one can answer... BE VIGILANT WHEN BUYING MATTRESSES, etc. The product receipt process from this manufacturer may take a long time..I'M GOING TO TRY TO GET THE MONEY BACK NOW
See original
1
1
Level 5 Local Expert
August 25, 2022
Very responsive sellers. If I'm not mistaken in the name, Svetlana - detailed consultations, very polite, kind, takes into account all wishes))) The store is great. I recommend. I recommend mattresses too. I'm sleeping, I'm not happy)
See original
1
Level 3 Local Expert
September 30, 2022
We ordered a bed with full payment in August 2022. The bed was delivered on the 20th of September. There was a crooked leg on the footboard. We applied for a guarantee. The employees who carried out the home delivery arrived. We looked at it, said that it would not be possible to fix it and other employees would come. A week later, other young people arrived (they had previously typed in an hour on a weekday, I wonder what they would have done if I hadn't been at home), the staff didn't even know what they were going for and why. I had to explain and show the problem. As a result, the entire bed was completely disassembled in order to pick up the footboard (after all, as it turns out, the leg cannot be changed in place), and bring, attention, a new footboard! Why couldn't you just come with a new footboard without dismantling the whole bed and leaving me with a bunch of things that were in the bed and iron legs placed under an orthopedic base? And why disassemble a new bed to replace one part? To this, I was told that we are not from Vegas, and Vegas only cooperates with us. Moreover, the disassembled bed was not even wrapped with stretch film in any way, but for some reason the footboard was packed, which was taken away and which allegedly would not be repaired and would be replaced. They promised to return it within 1-2 weeks. I did not expect such an attitude, but as it turned out, everything is just ahead... I called the store, told about the current situation, to which I was told that there was nothing wrong with it (there was not a bed at that time for a week), they say everything was sorted out according to the factory labels (you will buy a new car, disassemble it into parts and assemble it back, I think the quality after disassembly and reassembly is unlikely it will be the same). Having expressed his dissatisfaction, he offered options for the development of events: replacing the bed with a new one, refunding funds, returning the defective footboard back with some comforting bonuses (living a week or two in this state with a small child in a studio apartment does not present any amenities ...). An employee of the company promised to resolve the issue with the management. The answer was this - either the footboard is guaranteed to be delivered new or they are ready to take back the bed with a refund. Of the bonuses, they can only offer to send warehouse staff, pack the parts that were put on the floor in a film)))) Very nice, no doubt. It was decided to return the funds, for this purpose an appeal was drawn up, which they promised to consider fairly quickly (although according to the rules of 7 days). As you might have guessed, the appeal was considered on the 7th day. The refund was approved. Delivery works Mon-Tue-Fri, we agreed on Friday, but we warned in advance that you might have to come to the store for the money, because the delivery may not have the right amount (what was the problem to collect the right amount in 3 days is a mystery). As a result, Friday comes, there are no calls from delivery or managers, we get in touch first. In response, we will pick up the bed on Monday or Tuesday, they say delivery is planned for a week... There is no point in saying anything further on this. The attitude towards the client is simply absent. Feeding breakfast, and pulling the rubber - that's the whole VEGAS, the company received the money in early August, and on October 1, I'm still without a normal bed, without money, and just morally lowered into a puddle with such an attitude. In this company, you can only buy a pillow or mattress, they do not make beds and sofas, but those who do it do it badly, and solve issues just as badly. The only bright ray in this whole situation is the manager Svetlana, who has always tried to resolve the issue peacefully and help, unlike the company's management.
See original
2
1
Level 5 Local Expert
October 24, 2021
A good store. The consultant gave me the opportunity to lie down on all the pillows that I was interested in. We have selected the optimal one. She advised me, suggested which one was anatomically too tall for me. They gave me a brochure with a description of all the products. The store has the opportunity to pay in installments.
See original
1
Level 10 Local Expert
September 2, 2021
I came for a pillow, the girl told me everything in detail, gave me all the options to try, quickly chose what I liked and bought, I am also satisfied with the quality of the pillow itself (considering that it costs 100 rubles, it would be strange if the quality would disappoint)
See original
1
Level 11 Local Expert
April 6, 2021
I liked the store. The consultant girl is very attentive and polite, helped with the choice of pillows, told us in detail about the models we are interested in and even offered to lie down to make sure whether such options are suitable for us. She didn't get distracted by other visitors while she was advising us. They left happy and with purchases. :)
See original
1
Level 3 Local Expert
March 13, 2022
Good store, excellent service. The consultant girl is very polite and attentive.
See original
2
Level 4 Local Expert
June 29, 2020
I chose a mattress for my parents - excellent service, 10 out of 10 - the consultant girl explained in detail and clearly the differences between the mattresses, checked the mattresses of interest from all sides, helped me choose a mattress pad. In general, excellent service, everything we wanted to see was available.
See original
1
Level 8 Local Expert
November 9, 2023
They can't offer their product.
See original · Русский
Level 8 Local Expert
September 2, 2021
Friends bought a mattress, they are satisfied, meets the stated criteria
See original
1