I don't know yet how the Internet will work, although the reviews, to put it mildly, are not comforting.
I want to talk about something else. About communicating with a potential client.
Gennady, the manager, got in touch with me. I swear, I have never felt such humiliation from the staff.
He ignored the request to contact another phone number four times. He talked to me like a little girl, shaming me for every word. It's like I'm not paying him for this, but he's throwing money at me from the master's shoulder.
He shut me up, pointed out that, you see, he had no time to talk and I could ask questions when HE was done. Thanks for the permission, my dear.
Then he scolded me for this very phone number, although I repeatedly asked to be contacted differently in the application and in the dialogue.
Several times in a row I mentioned different installation costs. Like, I'm going to have a cool, strong router, which means it's more expensive. That is, there is simply NO clear price list.
He spoke of the master with contempt. Like, he's the boss here, and Alexander is just a simple installer, a performer.
There are no questions for Master Alexander, a polite, understanding, contact man who answers questions and discusses details.
Otherwise, I'm just in shock.
See original · Русский
Show business's response
Максим
Level 6 Local Expert
June 22, 2023
Отличный интернет-оператор. Интернет работает отлично — без перебоев и, главное, очень быстро. Обо всех технических работах своевременно предупреждают. Техподдержка доступна круглосуточно, могут решить любой вопрос и исправить проблему максимально быстро. В колл-центре работает милая девушка Оксана, которая с радостью отвечала на все мои вопросы. Рекомендую студентов к подключению пакетов istudent. ОДНОЗНАЧНО рекомендую данный интернет оператор, уверен, что вы не пожалеете, подключив у них интернет.
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Show business's response
дмитрий версоцкий
Level 2 Local Expert
August 1
They position themselves as the Internet for business, but in fact this is the worst Internet provider that I have met in the Republic of Belarus!!!! Constant Internet disconnections !!!! When calling technical support, you can only hear apologies and words that our equipment is broken and we are repairing it!!!! Internet failures occur REGULARLY!!!!!