After several days of waiting for verification, the account was blocked without explanation, referring to the clause of the agreement, which states that they can not conclude it if they want. Contacting support did not give anything. In answer to my question, I was simply pointed out once again to the same clause of the agreement. Sorry for the wasted time.

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Алексей Т.

Level 3 Local Expert

I accidentally came across reviews about this crypto exchange and I also want to share my experience. In August 2024, I tried to register on this exchange. I submitted the registration documents and missed that I needed to be photographed with a piece of paper that would say Bynex 2024. I fixed it and took a picture, although it's quite difficult to do it myself. They reviewed my documents for about 3 days and the result was a refusal to register. To say that I was shocked is an understatement. I couldn't find out what caused it. The attempt to contact them to find out what the reason was was conducted exclusively by e-mail. They referred to clauses 3 – 5 of the user agreement and that was it. I tried to have a conversation with them, but apart from repeating that your registration was rejected based on these points and that's it. I tried to contact them via telegram, but there was no result either. Although now their channel appears in my telegram once every few months. I have to delete it. Although I'm surprised that tech support is trying to figure something out, aren't you trying to have a direct dialogue with customers, or is it above you? I think it's just an unsubscription. So be prepared that you will not pass the verification, and you will not be able to find out the reason, because this is a state secret. I think the reason is that I am not a resident of the Republic of Belarus, but then you write about it.

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Show business's response

Алина Воробьева

Level 4 Local Expert

Bynex is the top! Everything you need: low fees, fast transfers and a simple interface. Support is always in touch. What else do you need for comfortable trading?

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