Caspian Riviera Grand Palace
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ТЦ Парус
260 m
302 reviews
August 31
I stayed at the hotel 5 years ago and was very pleased. An interesting project, a great place, a beautiful view of the sea, a hall with an aquarium with sturgeons. It was very cool!
This year the hotel has disappointed. The room stock is already "tired", with scuffed walls and peeling paint, well-washed old towels. The service is terrible. In the restaurant, the waiters are in no hurry, you wait for coffee for breakfast for a very long time, there is always something missing in the room, there is only 2 soft hangers and trousers in the closet, it is not possible to hang, the safe was closed, and we did not wait for it to be opened, etc., etc. it was very surprising that in the bathroom The shower room was located not along the bathroom, but across. It was very inconvenient to use it and there was always a puddle on the floor. I won't stay in it anymore.
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August 18
The location of the hotel is amazing! Sea view, near a rock path where you can walk, not far from the city center. Minuses:
1. The hotel does not have its own beach, and the pool leaves much to be desired both in size and interior.
2. A lot of money was invested in the hotel, but about 20 years ago. Luxury for the year 2000-2005. It would be nice to make repairs.
3. The breakfasts are so-so, the coffee machine is broken, there are no high chairs, wait 15 minutes for the glaze. Watermelon three small slices in a small saucer.
4. Starting at 9 a.m., the hotel is undergoing renovation work. Why the hotel could not be prepared for August, not in the summer-the question is!
5. We took a suite and there are no questions about cleaning the room. But the balcony could also be removed! It's all in the sand, in the dust.
6. The aquarium with sturgeons is amazing, but oooh, just like the whole hotel, it's a luxury from the 2000s.
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June 19
The hotel is located on the seashore and stands almost on a cliff, for me personally the location was just perfect. The room was very spacious and cozy. Cleaning was carried out daily, thanks to the maid girls. The hotel has a swimming pool and sauna. The staff is very polite and attentive. As for breakfast, in my opinion, there is not a very large assortment. You can eat at the restaurant, but this is already paid separately. By the way, the waiters are also all very caring and attentive. In general, this hotel was my home for 10 days and overall I am happy, thank you, my native Kazakhstan.
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