CDEK

1.2

153 ratings

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Regina

Level 4 Local Expert

Friendly and helpful staff (speak both English/Russian), delivery placement went very fast (small package with couple of documents), the delivery itself from Tbilisi to Russia took 13 days with possibility to track delivery status on the website

Александр

Level 3 Local Expert

The SDEC in Georgia is not worth using. And in general, using it for cross-border transportation is a bad idea. My package was delayed so much and the support was so terrible that the package was eventually disintegrated.

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Елена Васильева

Level 3 Local Expert

I don't know where the rest of the reviews came from, but they sent me a small parcel by express delivery from here, I got to St. Petersburg in 7 days, even earlier than promised. So thank you very much.

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Мария Камлык

Level 5 Local Expert

I've been trying to find out where my parcel is for the 3rd day!! They were supposed to deliver it by mom's birthday, but there were some delays, and no one even warned when sending it that there might be delays In the personal account, it is not clear at all where the parcel is, and when it will be delivered The help desk gives information that the delivery is delayed, the operator cannot be reached!! Disgusting service!!!

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Оксана К.

Level 5 Local Expert

Good afternoon. Departure 1474485938 cannot be delivered from Novosibirsk to Moscow for 6 days. Promised 2 days in advance, paid delivery to the door. Every day the delivery is postponed, the customer is accused of postponing the deadlines. In our situation, we can't wait another week, we have plane tickets. We consider the parcel lost, we will demand compensation for the parcel and the lost time. We paid for urgency, otherwise we chose Russian Post. Shame on the company!!! Do not use this company!

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Aleksei S.

Level 6 Local Expert

Of the advantages, a clean, pleasant delivery room, a recognizable logo. Of the minuses - everything else. Lack of feedback. All methods of contacts are bots in messengers, in the menu of which it is impossible to get to a live operator. Delivery time. From Tbilisi to St. Petersburg, 8 days delivery time is stated at the time of registration. Nothing complicated, a set of documents, but today is 10/20/2023 and the delivery time ... it is postponed for another half of the term, i.e. the delay in terms is already 150%. Moreover, the parcel got stuck in Moscow. To transfer a package of documents on the Moscow - St. Petersburg section, you need ... 1 week! Order 1473822752. Urgency is not about sdek. Gouging at the level of the Russian post since 2010. The secret of correspondence is not about them. Each document will be read as if it is their business what is contained in the document. They do not accept a military ticket for sending. I do not recommend it if you need to send something important in a reasonable time.

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Ешка

Level 3 Local Expert

Do not use the services of this company. A small parcel with flowers from Moscow to Mordovia traveled Moscow-Makhachkala-Grozny-Moscow-Saransk. Apparently, it is impossible to go directly from Moscow to Saransk. It's a day's journey, but according to the company, the parcel should travel for 9 days.

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Лёля

Level 7 Local Expert

We arrived on December 31 at 10:00. But the point did not open. The site says it should work. In fact, a crowd of people stood waiting for an hour and a half for the opening of the point. Such disrespect for people. The technical support could not help. They had employee numbers, but it was probably super difficult for them to call them. When the point did open, the staff were good. But it was unpleasant to wait 1.5 hours in the cold on December 31.

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Татьяна Соболева

Level 3 Local Expert

The company does not value customers, the employees are incompetent. The cost of deliveries is expensive. Delays in shipping and deception of customers. I refuse the services of sdec, and I will try to convince my friends and acquaintances of this.

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Андрей Юрлов

Level 5 Local Expert

I don't understand the principles of this company, the product arrived in my city, but then it was sent to another, now my product is rolling somewhere. And this is not the first time they delay the delivery of goods because of this, are they doing this on purpose?

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Антон К.

Level 3 Local Expert

All deadlines were disrupted. Express delivery was stuck for 10 days longer than expected (the same parcel left on Saturday for Krasnoyarsk in 4 days). We have disrupted all deadlines, the car in the service is not on the move (without an ECU), the client cannot get it. Penalties and so on. And what did sdek answer to the claim? 15% of the cost for delay. They didn't even reset the delivery. According to the regulations, they are not responsible. If delivery times were not important, then why order fast delivery? We no longer work with this sharoshka and do not recommend it to anyone. A bastard office that does not admit its guilt.

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Aleksandr Teplov

Level 2 Local Expert

Excellent department. Courteous staff, helped to quickly send documents to Russia

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Сергей Бизинов

Level 6 Local Expert

The letter with the power of attorney came after the end of the power of attorney, great service, I do not recommend it. 3.5 months to forward the letter, the first month was just lying around until I wrote a request to return the letter and money for services not rendered. The next day, suddenly, the letter was sent, but it was stuck at the border for a month, as a result, a useless and unnecessary piece of paper came.

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Vikulya

Level 11 Local Expert

The pick-up point is located behind the shopping center. Drive up to the shopping center, go around the building on the right, go through the barrier and parking lot and there will be a parking lot on the right. The parcel from Smolensk to Tbilisi took 1.5 months (November - December). I'm glad I made it at all. The interior is very simple, there are a lot of boxes on the left, two tables on the right for employees who speak Georgian and Russian. The only disadvantage is the delivery time. In fact, the parcel went from Moscow to Pyatigorsk for a long time. I reached Tbilisi from Pyatigorsk in 3 days.

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Наталия Харсиева

Level 3 Local Expert

It is a complete disappointment, it is impossible to get through to the hotline, the information provided does not correspond to reality, delivery times are violated. I recommend everyone to use the services of other TC.

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Соловьева Любовь

Level 3 Local Expert

The company withdrew from the trust instead of a sealed document, and the recipient received the shoes. How is this possible in everything? Order 1017596535. Please sort it out.

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Роман Кудрявцев

Level 3 Local Expert

I delivered the parcel to the office on November 1. They promised to deliver the parcel to Moscow within 18 days. When the deadline expired on November 25, I asked where my parcel was. It turned out that she was in the office there. They promised to send it within one week. Today, on December 7, I contacted the support service with a question about the location of my parcel. They replied that the parcel had not left the office. This SDEC office is not functioning. They simply do not send parcels to the Russian Federation.

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Валентин О.

Level 3 Local Expert

I strongly do not recommend it. After more than 2 months of waiting, the letter was not delivered to Tbilisi, despite regular promises to send it within a week. I decided to return it back with an indication to speed up the pick-up point. But on the next call, they were surprised that they were not aware of the refund, the reason for the refusal of services and the delivery address were missing, they could not accept the claim. The duty promise of sdec to contact during the day is all the help. For doubters No. 1446692901. Do you need it???

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Надежда Федякина

Level 2 Local Expert

why enter the service market if you don't provide them properly? I use it for the second time and incur losses for the second time because I send the product for trading on the Marketplace. I'm incurring losses. I will hire lawyers and bill for late delivery and loss of profit. It is impossible to get through anywhere. And although I was glad that the point in our city had opened, I couldn't use it. from 20.12, the cargo left for Kazan on 26.12, it is not there and the planned date was set for 15.01,24 How can we not sue??? And there's nothing to put one star on!

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александр к.

Level 3 Local Expert

Hello. I decided to leave because I recently used the services of this company. I live in the city of Orel, they sent me a car wing from Yelets, 200 km between us. Total delivery is 4 days. the amount is 2000 rubles. With this money, I would go for a wing myself. Today I used the services of another shopping mall. They also sent me a wing from Borisoglebsk, the amount was 590 rubles.considering that the distance is 3 times further. I no longer use the services of Sdek, it is obvious why, everything is good.

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Xristo Brsanidi

Level 3 Local Expert

I trusted this company, sent important documents to Russia, the delivery time was specified 10 days, as a result, 20 days have already passed, the tracking indicates that the cargo has been sent to the recipient's country.and so there have been many days without promotion, a lot of wasted nerves, it is not known whether the cargo is lost or not.the date of the next delivery is not specified, the operator said that he did not want to misinform me.

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Иван Иващенко

Level 5 Local Expert

Terrible, the worst delivery in the world. I sent 2 shipments with documents with a delivery period of 10 days, it took a month and a half. The support service is just zero, scripted answers and eternal oh, sorry, sorry, our specialists will figure it out. I do not advise anyone to use this delivery

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svetaloona

Level 7 Local Expert

They work even on Sunday, Sending only when paying for the parcel on the spot (it is not possible at the expense of the recipient). The parcel reached Yekaterinburg in 1.5 months.

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Олег Яковлев

Level 4 Local Expert

Everything was fine before, but today, the parcel that I was really waiting for, should I bring it with a little delay of one day (acceptable), and then take the cargo to a neighboring city (50 km), and increase the delivery time by 5 days??? (((( Thought about it ...

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Никита

Level 3 Local Expert

It was promised that the parcel would arrive on 15.10. Today is 15.11, and the cargo has still not been shipped. I call support every day - the answer is 0. They do not respond to complaints, they use scripts on the phone. In short, find another transport company and don't waste your nerves and time.

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Виктор

Level 9 Local Expert

I've been waiting for the shipment for a month now. They said that the parcel would arrive on 17.11, but it has not even been sent yet. Support does not provide specifics - I do not even know if my parcel is lost or not, although these are important documents. In short, it's a mess

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Валентина Легчилина

Level 3 Local Expert

Delivery is always fast and without delay.

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Юлия Прохорова

Level 2 Local Expert

it can't be worse than delivery, maybe that's how Lipetsk works? I don't know, but they can't deliver the parcel to the courier for 9 days and every day at 3 o'clock in the afternoon they call and agree on a new date. It's tinny. it is impossible to contact by phone, you wait for 5 minutes, then they clarify the information for five minutes. the last time I made a delivery here. Disappointed and very

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Ни Ку

Level 11 Local Expert

The parcel goes for a month and a half instead of two weeks, it just lay in Pyatigorsk for a whole month, support does not work, delivery does not work ... there is no point in using it in Georgia, everything came from the ECB to Moscow quickly

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Alexey Amb

Level 2 Local Expert

At first, I didn't really believe the reviews, but in the end I got involved myself!!! I sent the documents at the end of November, they assured me they would arrive at their destination before the middle of next month, as a result, they don't even know where my documents are still!!!

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И Р

Level 3 Local Expert

It seems I'm waiting for my parcel on the 7th (so they initially write). As a result, after 10 days, an SMS arrives that your order is delayed. Damn, and this is almost always the case. It's annoying

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Лилия Урусова

Level 3 Local Expert

If you have dropped to the level you need, then wait! Express delivery took 1.5 weeks! The prices are crazy, for delivery! Russian Post, much cheaper and faster!

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Александр Ш.

Level 4 Local Expert

I'm selling my book collection through Air Delivery. If you choose Russian Post, SDEK, Boxberry, Sberbank, then SDEK is the best in terms of delivery efficiency. The only drawback is a thorough inspection of the contents, although even at the state post office they do not inspect. There are very expensive books that require very careful packaging.

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Денис

Level 3 Local Expert

They are disrupting the delivery time ! They are mistakenly sent to other cities, I am extremely disappointed in this campaign, I have something to compare it with

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валентин Ершов

Level 5 Local Expert

It's just disgusting that everything was torn apart 3 times sent the first time lost the second time the weight of the cargo decreased by 3 kg tore the bag rude tech support just the bottom

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Малик Низамутдинов

Level 5 Local Expert

It's a pity to put even one star for such a job!!! THEY WORK DISGUSTINGLY for HORSE money. Deadlines are not met, information about the movement is not updated, calls are not answered. Yesterday the parcel was supposed to be delivered, and today the deadline is being extended again. I DO NOT RECOMMEND IT!!!!

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Мария Тарасова

Level 3 Local Expert

Terrible delivery, I do not recommend it, all deadlines have already come out, the parcel has not arrived!

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Олег Яковлев

Level 6 Local Expert

It totally sucks!!! From Moscow to Tambov 400 kilometers, delivery a week, shame on you!!!

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Анастасия

Level 5 Local Expert

Avoid this company. It's just the last place to go. If you want to receive and send your parcel on time, don't even count on it. A month has passed - the letter has not even been sent. 8.11 I came to the office to send the documents by LETTER. They said that they would be sent within 10 days from the DATE OF DISPATCH. The question - when the shipment was sent - was answered next week (14.11-20.11), which turned out to be complete misinformation. At the moment, almost a month has passed - the letter has NOT EVEN BEEN SENT yet. Not to mention the delivery. When contacting technical support even before the delivery date, the site did not display the movement of the shipment, as it was in Tbilisi, and it remained so. Suspecting something was wrong, I wrote to support, they replied that the delivery would be on time. Another lie. Further, the support was fed with breakfast, it was justified that there were too many shipments, then the carrier let them down. They want to cut down money from everyone, but they don't want to fulfill their obligations. If they had honestly warned about the deadlines, everything would have been completely different. From the last request, the support replied that they would send it in a week, but that week has already passed and of course nothing has been sent. They can't SEND A LETTER for a month. It is better to use regular mail, even it is much faster.

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Людмила З.

Level 9 Local Expert

Thanks to the guys, they are the only ones I could reach and ask the question I am interested in.👍🤗

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Екатерина

Level 8 Local Expert

I am very satisfied with the quality of the product, the staff is very polite! I recommend it!

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Игорь Игорь

Level 2 Local Expert

The delivery time is long-term, terrible, slow, you can call it in different ways. From Saratov to Voronezh 2.5 days Karl, 990 km the total distance is two and a half days!!!! Then they sort it out for another day in Voronezh and then they start to blow it out!!!! Are you transporting a donkey on camels or donkeys there???? 21st Century company management!!!! Is the driver tired? The second one to help and let's go!!! I received the parcel from Petropavlovsk-Kamchatsky in 6 DAYS!!!! SHAME ON YOU! YOU SHOULD BE FINED MORE!!!!!!

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Ирина В.

Level 4 Local Expert

A little expensive. And why are the goods given only by passport, and what, a military ID card and a pension MO are not proof of identity? If so, why??? Who would answer?

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Даниил И

Level 4 Local Expert

There are no questions about the department. Everything is clear. By the way, there is.

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Вячеслав Марков

Level 11 Local Expert

Everything is fast and responsible! Polite staff.

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Михаил

Level 9 Local Expert

Very expensive delivery, they ask for a lot of money for a small package.

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Влада К.

Level 5 Local Expert

On December 31, the office was closed, and on the second day, too. we arrived on the third, everything is still closed, there is a crowd of people, no one can get through, there is no information about changing the work schedule

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Оксана И.

Level 5 Local Expert

My parcel was sent to Voronezh. I've been waiting for a whole week and they don't care. You have written, please wait

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алексей пол

Level 11 Local Expert

There is even a lot of one star for you... on 12/14/2023 I sent a parcel via SDEK. The parcel was simply lost.... The order is being searched for.. It does not appear in the tracking... Today is 12/18/2023... We are looking for..

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Мира

Level 4 Local Expert

I have been waiting for a parcel with vital things for a child since October!!!! And it is unknown when they will be!! I will write a complaint

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CDEK

53 reviews