CDEK
141 review
January 13
The most terrible company!!! I applied for the first time to give my husband the documents in the military unit. I came to the point of dispatch, we immediately discussed with the girl that it was necessary to leave the parcel at the checkpoint, because there was no way to receive a call from the courier (AND DELIVERY by COURIER), and there was no way to sit at the checkpoint and wait for the courier (military people would understand). The bill of lading contained EVERYTHING!!! specified. The parcel was delivered quickly, but was not left at the checkpoint because it had to be passed from hand to hand. And no matter how much I explain the situation, ZERO ATTENTION!!! Now I have to drive 800 km from Moscow to pick up a parcel at the pick-up point, take it to my husband, and drive back!!! IS THIS REALLY A SERVICE??? The INVOICE CLEARLY STATED WHERE AND HOW TO LEAVE THE PARCEL!!!
Moreover, the courier hung up when she called him!
AN UGLY ATTITUDE!!! Emotions are the most negative!!!
See original · Русский
3
February 8
There were two parcels waiting . Today 08.02.2025 we wanted to pick up the parcels . Arriving at the apartment at 11 Internatsionalnaya St., they were confronted with the rudeness of a girl who gave out one package instead of two. Although I saw my package and said it was probably for me. As a result, the specialist yelled at me, gave me one parcel , and the second one remained at the pick-up point . I ask the management to have a conversation with their employees and check for professional suitability, such employees lower the company's rating with their incompetence and leave the worst impressions about the SDEK company as a whole. We will select other companies for the future.
See original · Русский
January 7
A part for the car! I called to understand that ng is on the nose!! Are you sure you'll be in time? Manager, answer -yes, of course!!! The trains are all running in bunches! The result was sent on December 28, it was planned to be delivered on January 4, 8 today!! The package is in Novosibirsk!!!! I pay 2500 a day for the car to take up space in the service station!! Two more days and I could fly there and back myself!!
See original · Русский
2
February 7
They sent me the motherboard with this delivery. She was supposed to come in 5 days, but she didn't. I went to the website, it says it's delayed by 1 day. I visited every day, each time I just wrote something that was delayed a day in advance. As a result, a week later I called the support service.,
See original · Русский
January 9
The most terrible delivery company!
The parcel arrived on December 28, 2024, but was not delivered.
They took it away on January 9th.
They came up with different reasons, the wrong address, the wrong phone number.
Horror, I don't recommend it.
See original · Русский
2
February 1
The main condition is not fulfilled, to deliver the shipment no later than a specific date. Although during the registration process they repeatedly assured that everything would be delivered on time.
See original · Русский
1
December 23, 2024
Disgusting company, if you see this name, run away from it. Boorish attitude, absolutely not customer-oriented. I called the hotline, the staff is absolutely not competent
See original · Русский
1
December 21, 2024
Convenient location, there were no problems with receiving the parcel. The staff is polite.
See original · Русский
1
February 11
I often use the services of this company, I send gifts to my parents for the holidays, and I have never had any problems with receiving or delivering them.
See original · Русский
January 25, 2024
Disgusting attitude, documents were sent, the delivery time was indicated "we will deliver within two days", on the website the maximum delivery time is four days "from Gomel to Moscow". As a result, six days passed, after the correspondence in whatsapp, there was no promised call, after the call to the call center it was said that the deadline had been increased by an unknown amount, after the question that the parcel could go for two weeks, she said maybe more and did not know at all and that they did not have maximum deadlines at all. It was just terrible to send signed documents with a seal, and understanding that then there is no one there to pick up and that then I don't need it, it doesn't matter at all. I have never met such a horror, the documents would have reached Minsk from Gomel in three days for three rubles by ordinary belpost or European post, but here the parcel went to the same Minsk for six days!!!!!
See original · Русский
3
January 29
My parcel arrived in Gomel on January 23rd, today is January 29th, the courier is still delivering it, it's a disgusting job.
See original · Русский
1
September 14, 2024
Prompt service, convenient location!
See original · Русский
February 2
Everything is OK, but parking is not very convenient, the entrance is only from the Comintern
See original · Русский
January 15, 2024
Disregard for customers and for doing their job of delivering parcels. For the second time, I encounter sdek against my will (it is with small letters - they are very short of handling large ones). Package (no. 15****7136 ) I arrived from Tomsk to Gomel as early as January 05, and from that moment until January 15, until I myself began to write to support, there were no movements to deliver the parcel. Well, except for two notifications in Viber about the delivery of an order to the courier and endless notifications in LC "the order has not been delivered, choose another delivery date." Only on January 15th!!! 10 days after the parcel was delivered to the city and two days before the end of the storage period, my question is "and where? And when?" in Whatsapp, in correspondence with a support girl, it turns out that they cannot deliver, since I have a Russian phone number (it turns out that in the 21st century, with a bunch of messengers, this is a problem). For this reason, they cannot contact me, although they are safely conducting an analysis of the situation with me in Whatsapp and have notified me twice in Viber to the same Russian phone number. Naturally, they corresponded with me from the position of "you're a fool", "you need to - you think", just as they called from a Moscow number - supposedly to help - and offered to sit at home all day waiting for a courier or quickly rush to their office on the last day of storage. Both options are so-so - they put me in front of the fact and the need to adjust to them. The conclusion suggests itself: for 10 days, no one cared that they couldn't deliver, and if I hadn't contacted them, no one would have responded anywhere. The payment was taken for the service - and adios! They only create the appearance of work - useless alerts in Viber, LC. Yes, it would be better to specify specifically there or there - how to deliver, how to contact?! And not to bring the issue of delivery to the point of absurdity, in which, as it seemed to me from successful experience working with other companies, there should be no such problems. Somehow they lose the understanding that they work and exist at the expense of customers who order and pay for the delivery service.
See original · Русский
7
1
October 22, 2024
Convenient location. Parking lot. Quick registration
See original · Русский
May 3, 2024
A good pick-up point. When I was here, the staff did everything quickly and efficiently. No complaints.
See original · Русский
February 4
The slowest, blunted company, it's not the first time they deliver, and every time there are delays 👎🏻
See original · Русский
November 25, 2023
It's great that there is such a post office, not expensive, fast and without problems. Well done employees do everything clearly. Parking is also no problem.
See original · Русский
April 19, 2023
Expensive does not mean high quality! I have been using the company's services all the time and considered them the best, until today. I had to send a package from Gomel to Brest. I looked at the site, the period is 3 days. As a result, today is the 3rd day the parcel is still in Minsk. A question! Why pay 2 times more if EMS mail delivers a parcel on the 3rd day 100% in the Republic of Belarus? I called the hotline, they replied that the delivery on the invoice is generally a week and the fact that your deadlines are on fire is your problem. Well, since this is my problem, then do not mislead people and write the exact dates on your website.
See original · Русский
11
2
December 31, 2024
Fast service. The good guys are working.
See original · Русский
February 13
Convenient location, good managers
See original · Русский
October 26, 2023
Not a bad organization engaged in the delivery of certain goods, the staff is polite, they do everything quickly.Parking seems to be there (but a little further, into the depths, near the store "fasteners", well, everything seems to be normal)))
See original · Русский
1
February 18, 2024
I want to leave a review on the work of Sdek, it was a full house yesterday. I waited for the courier as a result, I was unwound, the managers called and said sorry today, that is, the next day before 14 o'clock it will definitely bring In the end and today the day ended and I did not wait for the parcel, This is some kind of horror
See original · Русский
1
January 27
Never, I repeat, never use this TC. The hood came in crumpled.
See original · Русский
February 25
A quick and convenient way to send or receive a package.
See original · Русский
November 4, 2022
I didn't use the delivery service, but I've been to this place more than once. The staff is excellent, the manager Maxim (teski) is generally a good guy. Queues are most often in the evening, after all, people fly from work to pick up parcels. And so it's okay, the guys are pulling quietly, good luck to them 🤟
See original
2
2
February 1, 2024
I really did not like this point: there are few places, they serve for a long time. When the queue is not checked at all. The entire space in the room is filled with boxes.
See original · Русский
January 24, 2024
I am very glad that we have a mortgage in Gomel, I have been using the services for the second year, it is possible to quickly send the necessary documents to the Russian Federation.
See original · Русский
March 22, 2023
There are no comments or complaints about the work of this company, they fulfill all their obligations, affordable prices, fast delivery, polite staff. Employees often change, but this does not make it worse, everything is on the level.
See original · Русский
1
August 3, 2024
A GOOD PLACE FOR US TO SEND PARCELS TO FRIENDS, RELATIVES. CLASS!!!
See original · Русский
November 30, 2023
Good guys. They helped, prompted, very pleasant and professional
See original · Русский
2
December 1, 2022
In the SDEK company, there is no interaction between departments, as well as a consulting service at all. On 22.11, two parcels were sent to me from Moscow, which were delivered to the sorting center in Gomel on 24.11. On 25.11 I changed the delivery to the door to pickup from the pick-up point on Mezhdunarodnaya Street , I was told that the parcel would be delivered to the specified point on 28.11 , which I considered long to move around one city , given that it was delivered from Moscow in two days . On 28.11, I contacted a consultation in Minsk , as the number is indicated only by them. I was told that the parcel would be in the afternoon, after lunch I contacted the consultation again, they said that the parcel was in stock and was not moving, which is already visible from the tracking, filled out some kind of application and said that they should call me back. On 29.11 I contacted the consultation again , but they again issued some kind of request and said that they should call me back , however, no one called on 28.11 or 29.11. I went to the pick-up point on Internationalnots Street to find out where my parcels are, to which I was answered, go to another pick-up point and let them look there. Is it normal? After all, money was paid for their delivery. After I made a claim, the receptionist began to look for something among the parcel and said maybe where , although before that she sent it to another delivery point . On 29.11 I contacted Minsk again and they again issued some kind of request and said that they would call me back, but no one called me back. On 30.11 in the morning I called Minsk again with claims about where my parcel was , to which they replied , you know what? Yes, that's right, we will make an application. Some kind of nonsense and not a consultation . Deciding that no one can solve anything, I decided to go to the sorting point. Arriving there, they answered me there so your parcel was sent by post on 28.11. Could the consultation or the administration of the SDEK on Internacional Street not contact the sorting center and find out this information? Otherwise, in the end, no one even called them, but they were messing with my brains
See original
6
2
June 4, 2024
For a very long time, there was a malfunction, they didn't even give me the parcel... I couldn't pick it up for a week. I've lost a lot of time
See original · Русский
May 24, 2024
Good attitude of the staff,fast delivery to Moscow
See original · Русский
December 16, 2022
I liked everything, although there is a lot of workload on the eve of the new year, but the guys act clearly and harmoniously
See original
3
August 14, 2023
everything is processed quickly enough.
the disadvantage of most pharmacies is the lack of suitable boxes for different shipping rates.
See original · Русский
1
October 8, 2023
Competent guys serve clearly, to the point, quickly. Well done!!!
See original · Русский
1
November 1, 2022
Disgusting manual, missing packaging material. They say we do not pack parcels, they charge money for the shipment, labeling it with glass, but they are not responsible. Generally disgusting!One organization is with Russia, they pack and respond there, but not here. Advice, meet the stated requirements ---->"management" if you hold such a position
See original
1
5
February 8, 2023
No one delivered my order on the appointed day. The phone is picked up only by a common number, but there is zero sense. Now sit and wonder if my parcel will be delivered to me at all, or how in other reviews I will be forced to go to sorting centers and cosplay a detective.
See original · Русский
3
October 5, 2023
Door-to-door delivery does not work... The parcel is carried around Gomel for two days and cannot be transported to. Do not pay for this service.
See original · Русский
1
April 27, 2022
Excellent service speed and a good sense of humor from the staff) everything is fast and convenient, courtesy and attitude to customers are on top)
See original
July 28, 2023
We agreed that the parcel would arrive at this branch. I came, they searched for her for a long time, but it turned out she was taken to an International
See original · Русский
1
2
June 29, 2022
The best department! The staff is always friendly and helpful. Parcels always arrived from this branch in one piece and on time.
See original
June 28, 2024
They served sooo fast. Thanks !
See original · Русский
November 17, 2021
I have repeatedly had to send parcels to Russia. I will not say that the services of this organization are cheap, you could certainly try to find other organizations, did not bother and did not lose. SDEK fulfilled its obligations qualitatively. And by delivery time, right up to the door to the final recipient. The only inconvenience was that the goods from Gomel were picked up twice a week and went not directly to Moscow, but through Minsk. But that was 3 years ago. Maybe a lot has changed.The paperwork took 7 minutes. There were no queues. I liked it and recommend it
See original
1
January 22, 2022
Just yesterday I was at the courier point, sending a parcel. Well done guys. They work politely and promptly. I'm afraid we don't have many such points. The point itself is small, there is little space, but it is quite clean despite the snowy slushy weather
See original
2
March 21, 2023
I use it occasionally, always as quickly as possible and to the point. Recommend. Approved.
See original · Русский
3
January 14, 2022
Fast and relatively inexpensive parcel delivery. In my case, from the Russian Federation. And the location of the office is convenient, the sign is perfectly visible - do not get lost
See original
1
November 9, 2022
Polite staff. I didn't find any problems with delivery. I have not encountered queues. But the prices are cheaper for Belpost. There is no parking at all.
See original
4
October 4, 2021
I used this service for the first time. On Thursday, September 30, a parcel was sent from Minsk to Gomel. At the dispatch stage, the emphasis was placed on the importance of delivery dates: Monday morning. The company assured that the parcel will be delivered to the specified address before lunch on October 4. I tracked the parcel by number - on October 2, on Saturday, the parcel was in Gomel at the pick-up point on the street. International, 11. I called back to this point, where I was told that the parcel was with the courier, Delivery from 10.00 to 15.00. My request to contact the courier in advance was not satisfied. They said wait! I'm waiting. There is no parcel, the courier is not calling. The phone in the office is not answering (I called more than 10 times). I contacted the departure point in Minsk. At least they talked to me politely, but they couldn't help me in any way. It's already 16.30. No one gets in touch. Even in a purely human way, no one called back. I'm having huge problems with this situation right now. And financial losses, including Very large ones. This is the worst service I've ever had to use. I am very indignant!
See original
8
1