I was in this institution on the weekend, the atmosphere is the best, for the first visit to Grodno I was very surprised from such a place, the service is the best, the waiters are polite, not when they are not deceived with bills, which is not the case everywhere, the administrators are also very polite, I would like to express special gratitude (to the administrator Vladimir) the person is very polite, listened carefully, talked, a very cool guy, I would like to have more such administrators in night establishments, please encourage him in any way, even just express gratitude to him, in general, the institution is at the highest level, I do not regret that I came there, I am waiting for the next trip to Grodno in order to visit this place)
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Селезневич Ю.
Level 3 Local Expert
July 22
The rating of this institution is absolute zero. Dear residents of Grodno, if you want to feel like a second-class person, then you are here. When you enter, the person who "meets" looks at you with an appraising glance and if he does not find you wearing an expensive watch, a leather belt and shoes he likes, then immediately you fall into the category of insolvent and unreliable citizens. They immediately start being rude to you and come up with different versions of why they can't miss it. My husband and I were ashamed of the employees in front of the guests who came from Minsk to relax in the beautiful city of Grodno. Before visiting this place, we called several times about the dress code. The manager told us that you can walk in denim shorts and T-shirts. The weather is very hot, naturally people are dressed to a minimum. But most of all, I was struck by the rudeness of an employee (either security or administration, it's a pity that we didn't find out his data), who said all the questions in the complaint book and added with a boorish grin that the paper would tolerate everything, write whatever you want. Of course, we were provided with a complaint book, and complaints are present there, but an interesting fact is that there are no answers to complaints in the book. When asked about the lack of answers, the husband's complaint book was taken away. Saying that it was none of his business, which was a clear violation of administrative law. We were constantly hinted that this is a private institution, and they have the right to solve the situations as they see fit. As a result, the question arises, in Belarus, all the laws and decrees of the country do not apply to private institutions? In the process of our dispute, visitors came out and entered the hall in the same clothes as us, denim shorts, to our question what is the difference, the answer was: "I solve all the questions in the complaint book." We simply do not recommend relaxing in this cafe.Dear administration, if you are fighting for the title of an elite club or cafe, select staff who treat all visitors with respect....Even rejection can be beautiful.
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Olga
Level 2 Local Expert
June 29
After visiting your institution, we were extremely dissatisfied ... the guard Pavel rudely talks to visitors, which is very unpleasant ... the evening and the mood was spoiled ... please pay special attention to this administration and suspend them from work due to the inconsistency of their position ... took 20 rubles at the entrance for 2 people ... as a result, there were no places for either in the hall at the table, not at the bar... and after going outside, he did not let back into the establishment…Question: what is the payment for?? What is included in the entrance fee?