Citi Help

5.0

502 ratings

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Валерия

Level 5 Local Expert

I would like to express my gratitude to Lazarev Ruslan Vladimirovich. We applied for about 2 months with a problem. The cat had suspected pancreatitis. We did all the necessary examinations, and the doctor prescribed treatment. After a certain time, they went for a follow-up ultrasound. No problems were found! Many thanks to the clinic and Ruslan Vladimirovich!

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Александр С.

Level 2 Local Expert

Dear staff of VetMir Veterinary Clinic! I would like to express my sincere gratitude for the fast and high-quality treatment of my dog. Your care and professionalism have done a great job, and I really appreciate your help at a difficult moment for me. I would like to leave a special thanks to doctor Daria Furs — for the high level of professionalism, attentive attitude and the same quick result. Thanks to her, my dog quickly felt better. Thank you again for your work and concern. I wish your clinic further success and many satisfied clients!

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Дмитрий Рыжебород

Level 2 Local Expert

The clinic left mixed impressions from the very beginning. The receptionist was very rude during the recording. It seemed that by asking me to take my cat for an ultrasound, I was interrupting her from something very important. Very unfriendly, even rude communication. However, I decided to come to the reception anyway and was pleasantly surprised. I would like to express my sincere gratitude to Anastasia Andreevna's doctor for the way she received us, told us everything on the shelves and showed us how to apply the treatment. I wish there were more Doctors like that! But with the "friendliness" of the administrator, something needs to be done, this will obviously scare people away.

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Валерия Кривицкая

Level 5 Local Expert

We found this clinic by chance from Treads, we were observed for a long time in another one, but there, with a seemingly ordinary problem, they did not give specific treatment and faced difficulties. We have been working in this clinic for about a year with two pets (a cat and a dog), the doctors are all very friendly and open, the prescribed treatment is always competent without wasting time and money, each appointment is accompanied by a thorough examination and dialogue with the doctor (for more than 1 minute), there have never been any problems with taking tests, although both pets are extremely characteristic. Despite the fact that we live on the other side of the city, we still continue to be examined here. Many thanks to the entire team of this clinic for their sensitivity, professionalism and faith in people.

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Вячеслав Гобрис

Level 5 Local Expert

I want to express my Gratitude to Anastasia's doctor for her professional actions, for her attention, for her kindness and affection to our younger brothers, I would like to wish for a long time, love for animals, patience and for the good! May there be more such Doctors in our clinics! Thank you very much!!!

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Полина Карауланова

Level 3 Local Expert

They did not provide high-quality treatment and accurate diagnosis. They also did not provide an ultrasound examination report.As a veterinarian, a general practitioner cannot distinguish thromboembolism from an ordinary injury to the hind limb. It is a pity that such "specialists" exist and provide their services. I do not recommend this clinic.

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Александр

Level 4 Local Expert

THANKS from Stepan the cat! We would like to express our gratitude to the clinic and personally to the doctor Lazarev Ruslan Vladimirovich for the rescued pet, Courtesy, thoroughness and, most importantly, competence in the treatment of our pet helped to save him. We were almost on the verge of collapse, but the competent construction of the treatment line and perseverance helped us gain confidence in the recovery of our pet. I would also like to thank the staff of the veterinary clinic for their courtesy and help! Bourdain 22, low bow.

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Леся В.

Level 5 Local Expert

I would like to express my deep gratitude to Alexander Igorevich Stakhovsky for his professionalism, for his sensitivity and his kindness. My 3-year-old cat and I applied, complaining of vomiting. Tests and ultrasound showed signs of pancreatitis. They prescribed ivs for a week, gave everything they needed home so that the cat would not be stressed by riding there every day. The doctor regularly inquired about our condition in Viber. The girls at the checkout are just the nicest, they will tell you everything. There is also everything from the assortment of the pharmacy's vet. Our kitty and I recommend it!

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Диана К.

Level 3 Local Expert

He doesn't give a damn about his job or his pets. They didn't notice that their own doctors had written to take two blood tests. They took only one. When they were told that two were required. They couldn't take it properly. They radiated the cat, and eventually they took it out of two paws. They forget to send the results. We have to remind ourselves about ourselves and that they have to send us the results of the examinations. They did an ultrasound and immediately after the consultation. They don't say anything about additional examinations at the consultation. When you remind yourself about yourself and the ultrasound result is sent almost a week later, it says in the conclusion that additional examinations are required. They couldn't make a diagnosis, but they prescribed treatment.

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Татьяна Климович

Level 13 Local Expert

I would like to express my gratitude to all the staff of the clinic. We were at a reception today with the Pomeranian Casper, about bites by a stray dog. The help was provided quickly and professionally. A dog with severe pain syndrome was examined very gently, tenderly, so as not to injure it once again. Recommendations were given, syringes with painkillers and antibiotics were taken with them, and a scheme was prescribed. In general, to say that I am delighted is to say nothing. People with big and sensitive hearts work here.

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Елена С.

Level 2 Local Expert

I will not regret the kind words addressed to this clinic, for the second time we get together with our lover of eating threads, and again we were helped and saved, the veterinarians are wonderful, humane people and just professionals in their field. I really like their approach to pet treatment and attitude towards people, I have never seen such a thing in any clinic, but there is something to compare it with. Therefore, I recommend this clinic to everyone, it is the best veterinarian I have ever been to, I will entrust my cats only to their professional hands.

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Наталья В

Level 3 Local Expert

We came for an IV today, not only did we cut two paws, we couldn't insert a needle, we couldn't do it professionally subcutaneously. I don't understand how you can serve animals like that and still take money for such an unworthy job. And they also took money for consumables, which, in principle, they couldn't even supply!! The solution for the dropper was not fully dug out! It's just a nightmare! It's about the guys' doctors, the girls seem to be smart there.

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Евгения Вебер

Level 4 Local Expert

The only clinic ( and I was in all of them in Minsk ) where they really treat and do not siphon money . I 've been going to them for 10 years now , and I'm glad that once in my life I came across a doctor like Viktor Sergeevich. Thanks to him, my pet has been with me for 13 years. Although all the doctors said that everything is dying , nothing can be done . No one could even diagnose it . In general, all doctors in this clinic are professionals. They always help and look for a solution . Thank you for being there ❤

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Виктор Петрукевич

Level 3 Local Expert

Anastasia Andreevna Chevkota, I express my sincere gratitude to you! Already on the second day, the cat got better and stopped spewing food!!! I would like to note the professional work of the doctor on ultrasound, as well as, surprisingly, the pet behaved in the office as quietly as possible. I recommend this clinic.

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Екатерина Насенникова

Level 4 Local Expert

A very good clinic.When choosing, of course, I was guided by the feedback of visitors.I was attracted and really liked the review that they treat people like people.I will say more, not all institutions for people have such a wonderful attitude as in this clinic to pets. I would like to express my special gratitude to Meleshko Ilona Gennadievna, a doctor with an inexplicable gift-the cat calmly underwent all the necessary procedures without fear and aggression. And the cost of services is very affordable.

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Сотникова Татьяна

Level 2 Local Expert

Good morning. I rarely write reviews, but I really wanted to say kind words to the staff of the VetMir veterinary clinic. I went to the clinic with an aged cat with dental problems. Since there was an inflammatory process, she was prescribed a course of antibiotics, then had an ultrasound cleaning and tooth extraction. I would like to note that in this clinic they treat animals, and do not set a goal to earn more profit. No tests were required for the operation, based on the condition of the animal. They asked to do an ultrasound of the heart, since the cat is of age. I would like to express my gratitude to Maxim Dmitrievich for caring and caring attitude towards his patients.

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Светлана Р.

Level 7 Local Expert

Very good doctors! I had an appointment with a girl's doctor, unfortunately, I don't remember Falimiya. My cat has received so much attention, sympathy and care! And the cat appreciated it, gave him some pretty unpleasant manipulations to do with himself. The doctor is competent, she did not prescribe anything unnecessary, she did not pull money for additional services, as often happens. Highly recommend it!

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Снежана

Level 4 Local Expert

She turned to the kitty. I stopped eating, felt sick and lost my activity. I applied to this veterinary clinic, they recorded it on the same day and conducted an examination. they prescribed treatment. improvements appeared immediately. doctors are responsive, kind and, most importantly, complete their work efficiently🫶

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Полина Тарасевич

Level 2 Local Expert

We thank Maxim Dmitrievich with the whole family for his conscientious and humane approach to work! An excellent specialist with whom we underwent surgery and restoration of our ponytail. A reliable and intelligent doctor who knows his job and is in his place. Thank you so much for your hard work!

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blaskjake

Level 9 Local Expert

A pleasant place where you can take your beloved pet for treatment, the administrator and doctors are very responsive, professionally approach the treatment, while the pet was in the office, the administrator did not ignore me.Many thanks to the doctors Klim Andreevich, Maxim Dmitrievich and the administrator Galina.

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dudlydu

Level 5 Local Expert

They could not diagnose a bruise in the dog, at the reception they actively pressed on the injury site, causing pain and discomfort to the dog, and they also wanted to take tests for the tumor. In another clinic, the dog was immediately diagnosed and cured. It's a pity that I had to cause the dog such discomfort, stress myself, and also spend money...

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Таня В

Level 2 Local Expert

I am a regular customer of the clinic, 2 cats. When making an appointment for surgery, I was actively offered ultrasound and tests, although the cat is healthy, his medical record is in your clinic. The staff did not take the initiative to study the history of the animal, which led to unreasonable recommendations. I was not informed: the cost of the procedure and the rules for preparing the cat for surgery (I had to clarify the information myself when confirming the record). At the appointed time, the wait was 20 minutes. The registration was carried out by a senior administrator, it could have been done in advance to minimize stress for the animal and the owner. The points related to euthanasia and stopping the intervention raised questions in the document on consent to the operation. I marked them as "disagree", but I consider such formulations incorrect. I ask you to review the content of the agreement. After the operation, I was given a repeat appointment for an injection, which I can do myself. There is no seam, and if the cat's condition is normal, I still don't understand why the repeated admission is necessary. The senior administrator explained the rules of care in detail after the operation and gave out medications. I thank him for his professionalism. She didn't swear on the spot, so as not to spoil the doctor's mood before the operation. Due to the lack of clear communication and the lack of organization of the staff, I was left with an unpleasant aftertaste from the visit.

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Ирина Пушкина

Level 3 Local Expert

We started visiting the outpatient clinic recently, picked up an adult cat from the street and decided to castrate it. We signed up for surgery, but we were temporarily denied castration - we found a bunch of sores. Thank you for identifying them in a timely manner! The staff is nice and helpful. Our doctor Lazarev Ruslan Vladimirovich, we express special gratitude to him, works clearly and quickly, by the way, he discovered that the cat has health problems. I am glad that the outpatient clinic is open on weekends, and this is a huge plus. The prices are not overpriced and adequate, yes, there is a disadvantage that the room is small, but it is good that it is there at all and very convenient next to the house.

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Мария Соколовская

Level 4 Local Expert

I cannot evaluate the work of the doctors, because at the beginning of the recording stage, the attraction began through the administrator. I called the clinic to record the cat for an ultrasound and examination, the employee did not even say hello, answered me "call me back in 10 minutes, I'll tell you WHAT and HOW" and hung up. After 10 minutes, I called back, listened to her talking to anyone, but not to me, when she remembered about me, she replied, "do you want to go to our clinic?" To be honest, I was even confused about this question. Of course I wanted to, since I called. I was never signed up. Monitor the conversations of your employees and teach them how to conduct a dialogue.

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gnum4aga

Level 2 Local Expert

The clinic is good, they always find a method for treating a pet. A friendly, involved team. I would like to express special gratitude to Anastasia Andreevna Chevkota, an excellent doctor, competent, flexible approach to the problem, looking for a treatment method not according to a template, but approaches the problem taking into account certain indicators and contraindications. Thank you.

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Виктория Шестакова

Level 9 Local Expert

The doctors here are the most wonderful. Irina Nikolaevna has been our salvation for many years, we came here after her and are very happy. All professionals in their field. They are always friendly and attentive even to the most difficult patients.

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Olga

Level 11 Local Expert

We came here for an ultrasound of the dog's heart, the doctor is amazing! He quickly identified the problem, prescribed treatment, and explained in detail and clearly what was wrong with the heart, how to take pills, clarified whether everything was clear and whether there were any questions. Very professional and attentive.

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Ддд С

Level 2 Local Expert

They brought the cat, took tests, had an examination, prescribed the wrong medications, the cat only got worse, the next day they took it to another doctor, the doctor said that if it didn't get better after 3 days, then only euthanasia, how could such a good vet clinic not determine the exact diagnosis? .In particular, I would like to mention the doctor Daria Furs and her partner, if you want your pets to recover, I advise you not to contact this clinic.

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Ольга Новик

Level 3 Local Expert

I visited the clinic for a very sad reason, I put my beloved suffering thirteen-year-old dog to sleep. Ilona Meleshko spent an hour writing a medical history, without even examining the pet, and accusing me of being afraid of the wrong thing.… Ethics and psychology were not taught to her, apparently. I didn't bring a one-year-old puppy to euthanize, who peed on my carpet to listen and endure such a thing, and even for the kind of money for which I could call a doctor at home twice. I wouldn't wish anything like that on anyone.

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Евгения Кривошеева

Level 4 Local Expert

We always go to this clinic because it is close to home. We have a cat and a dog. We treat everyone there. We treat the dog often, there are health problems. Often without an appointment because it is necessary urgently. They always accept, and sometimes you have to wait, but we came without an appointment. The relationship to animals is the best . I would like to mention our favorite ultrasound diagnostic doctor Mitar Anastasia Olegovna. Everything is always clear, to the point, without unnecessary tests, prescriptions, expensive drugs and with a very kind, human attitude to our dog. I like all the other doctors too. Thanks to the whole team!

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Татьяна Стречень

Level 9 Local Expert

I go here to room 222 for permanent eyebrows to Margarita. At first, the old tattoo was removed with a laser and a remover for 5 months, and now it has been blocked. Everything is just great!

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Level 13 Local Expert

Wonderful doctors and administrator Olesya Nikolaevna! We regularly vaccinate the dog here and undergo examinations. They also treated urgently (a large wound), everything was well healed. They did dental brushing, the doctor warned about all the risks, but in the end everything went well, the teeth were clean, the dog quickly recovered from anesthesia. I definitely recommend it!

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Татьяна М

Level 3 Local Expert

Very attentive staff and doctors. This was the first time we had vaccinated a cat. We conducted a thorough examination and checked the pet's condition after vaccination. I really liked it

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Александра Ю.

Level 12 Local Expert

A pleasant veterinary clinic, competent doctors with lively hearts. They always provided assistance and did not prescribe anything superfluous. The prices are reasonable, there is always an "emergency" assistance. There are feeds and medicines on sale.

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мамамама

Level 4 Local Expert

There was a small dog . The key word was. After signing up for surgery, the dog was stuffed with ivs and medications so that she arrived at the clinic on her own legs, she was already being carried home. Having calculated the dose for a small weight one hundred percent unprofessionally, VETMIR killed my pet, as another clinic later confirmed. That same evening, the dog was gone. I'm not talking about the cost, for which they just killed my dog..... I would never recommend it to anyone.

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Яна Богуш

Level 3 Local Expert

Excellent staff. They donated blood and did an ultrasound of the heart to a 25 kg dog. We were a little worried, since it was the first time. BUT excellent doctors did everything to ensure that the patient calmly endured all the manipulations. Once again, thank you so much for your attentiveness and kindness to our dog!!!

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Галина Ермакова

Level 9 Local Expert

A wonderful place! The doctors are very professional, the reception is friendly. They love their patients and do everything possible for their health!

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Алексей Бобков

Level 4 Local Expert

I would like to express my deep gratitude to Veronika Alexandrovna, a rotologist, a professional, kind, responsive young doctor, helped our rabbit, gave all the recommendations and carried out treatment. Also, many thanks to Irina Nikolaevna srach, who gave us injections. Thanks to the entire staff of the Vet Mir clinic for their responsiveness and professionalism. We will definitely recommend this particular clinic to friends and family! Thanks)

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галина руф

Level 3 Local Expert

Anastasia Olegovna Mitar had an ultrasound scan of Bonet's cat, which was conducted in a calm atmosphere, the only thing was that it was not possible to determine the diagnosis due to the lack of filling of the bladder. But we needed to take blood from a vein for biochemistry, and then a quiet horror began: our Bonya instantly shook off the remnants of express sedation, the first girl from the medical staff was called to help, followed by a man. Bonya was barely under 2 blankets, held by 3 medical workers. Anastasia Olegovna showed maximum heroism and professionalism to get blood. Thanks to the girl who works with the doctor. I think everything worked out because you started to calm Bonya down. Our apologies to the second girl, whom Bonka "tarnished" her reputation).

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Haru Atsui

Level 5 Local Expert

A small, cozy clinic. They are accepted by appointment. Polite doctors and staff. Convenient to get there

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Валентина Ермолович

Level 5 Local Expert

I had to apply a year ago and in May of this year.The cat got sick.For the first time, the main thing was that the veterinary clinic was within walking distance.The cat quickly recovered.Many thanks to doctor Maxim Dmitrievich.All employees are good professionals.They love their patients, give good recommendations on the care and nutrition of pets.We were very very satisfied this time too.

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Анастасия Хамицкая

Level 3 Local Expert

The employee who answered the call did not even let her finish, but interrupted with a refusal about the availability of the drug. Well, okay, but she also called back and told me that it turns out you can type it into a search engine, see where it's for sale, and then call to ask! BUT it is IMPOSSIBLE to find out the availability of drugs specifically in veterinary clinics via the Internet, because veterinary medicines that are on sale are NOT INDICATED on the clinic's website. Like I'm some kind of fool. The sediment remained.

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steshiknbi77

Level 5 Local Expert

Many thanks to the clinic staff. Their responsiveness and very kind hearts help them treat animals. We got there by accident, but we will probably remain clients of the clinic forever. It's the best vet clinic I've ever met . Although having a cat and 2 dogs, I had to apply often, but I will return to this center if necessary, although we live 150 km away. Thank you so much for your hard work and your kind hearts Greetings from thunder and from us ❤❤❤

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Сергей Шишло

Level 7 Local Expert

This clinic employs real people who also love animals. I was with an aged Labrador... The diagnosis was not made in the absence of CT and MRI, but they tried very hard to help and it was clear that they did not care about the dog. Thanks!

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анна ф.

Level 2 Local Expert

We were at the initial reception with Adele's dog. We are very grateful to Anastasia Olegovna Mitar for her professionalism, careful and kind attitude. All appointments and advice are just for the case, nothing superfluous. Thanks also to the administrator and all the staff for participating)

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memfis m.

Level 5 Local Expert

💯👍. The coolest vet clinic. The dog was cured with medicines for 30 rubles , when another vet clinic took 3,000 rubles and said that it was not curable

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Станислав Соколов

Level 11 Local Expert

A good clinic in terms of prices and administration. We ordered tests for the exact time and it was nice that we didn't have to wait in line when booking time. The price was also adequate. Of the cons: the tests were simply handed over, although they had a presumptive diagnosis and the facts (they did an ultrasound) did not explain anything. Naturally, as a layman, I had to study on my own what was written there. If I'm not mistaken, a consultation with a veterinarian at that time cost about 30p. So be prepared for the fact that if you do an ultrasound for your pet, you need to pay extra so that your pet can explain what he has there in simple words. Also, the obvious disadvantage is that the ultrasound room is a walk-through and there is not much space in it. Since my pet is large (55kg), the dog was nervous when people walked back and forth and could not calmly lie on its side.

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Елена Рунцо

Level 2 Local Expert

We always go there only! We used to go to Dr. Vet, where they killed my last dog and were always negligent. And then I saw a New world! In this clinic, everyone loves your pets, they can treat them to a delicious treat. They notice those problems that they didn 't even know about and give the necessary recommendations . They do not require to buy expensive medicines , they offer the same effect of medicines , only cheaper . I'm done! Honestly! This is the best clinic I've been to and the people who are fighting for animal life

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Алена Уткина

Level 2 Local Expert

Thanks to the clinic. The aged cat did not feel well at all, they quickly did examinations, an IV, picked up food taking into account age and indications.

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Дарья Василевская

Level 2 Local Expert

I highly recommend it. The cat died. Of the symptoms, there was only a temperature, on 25.06 they put a Ringer drip and left, another doctor came to the squeak of the infusomat and began to call to look for where someone was, why no one was watching the cat, partially put injections. It was necessary not to return there after such an attitude, but we came there again on 06/26, the cat's temperature was lowered and vomited 3 times a day, stabbed him, paid for everything, I call a taxi, the cat suddenly becomes ill. They put me and the cat on a chair next to the oxygen box and I'm LEFT ALONE with the cat, who screams and gasps. While the doctor in the next office is trimming the dog's claws. They came when I was screaming for help. They were doing something again. The cat died in agony in front of me. The diagnosis could not be made.

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Citi Help

186 reviews