Citizenship and Migration Department
71 reviews
August 23
Good day! Today I applied for a passport replacement. It took 20 minutes!) It came in 10 minutes. Before lunch. I assumed that I would take the ticket and wait. At 13:02, a guy came out and asked: who is there to serve. There were 2 people. I was invited first, when I came out, they invited the next one. I left the building at 13:10! All thanks to Klimuk (unfortunately I do not know his first name and patronymic)), an employee of the Brest region. A wonderful young man during his lunch first accepted everyone who was there, and only then left for lunch. And they could have waited an hour.) Thank you very much for your empathetic attitude towards people!)🤗
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August 30
We made passports for three people. To get them at the department, I spent:
On the first day: 3 hours,
On the second day of issue: 2 hours,
On the third day: 3 hours.
In total, I killed 8 hours to get the passports!!! This is darkness!
Why? Answer: you come in, take a service ticket. And you're waiting for your turn. If your coupon number has not come up by the end of the working day, it's okay, you can come get the coupon the next day! And again, you have to wait for your number again. You think that everything is simple, you can take a ticket and go about your business, since the queue is so huge that people are even standing on the street. But no! I hasten to disappoint you. The queue goes in some God-knows-what order. That is, if number 23 is on, and you have 105, there is no guarantee that you will not be called later than number 50. That is, you stand for 3 hours, because you can be called at any moment. And if you are not in place, your turn is simply skipped. Of course, this is all during the working hours of your day, for which your management at work will skin you.
Darkness. It's just darkness. I thought mail was slow (it used to work, now everything is fine), but no! 8 hours is a record. It's a pity that this is a record breaking the bottom(((
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4
September 24
Good afternoon! From the bottom of my heart I want to thank the specialist of the passport office Nazarova Ulyana Andreevna! In a difficult situation, I helped to find a solution and everything was resolved in the best possible way! Thank you so much
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July 23
It's just a branch of hell on earth!!! Why hasn't anyone figured out the job in so many years? So many complaints? You have to wait at least three hours to pick up your passport! There is only one girl who is not in a hurry, and there are a hundred people in line! At the same time, there is nowhere to sit in the room, it is stuffy. And it's scary to go outside: the queue is not in the order of the numbers, you can just skip when they call. Please put things in order!
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6
June 14
There were questions about the residence permit... They accepted without problems, quickly, clearly explained everything on the 2nd floor, I went twice. one time the guy took it, the second the blonde girl.Well done, I put 5 stars.
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July 24
The issuance of passports is poorly organized, passports were ordered urgently, they arrived on the appointed day, but they are not ready yet, so they stood for 3 hours, still waiting for the final registration - how can this be understood? For such a procedure, you can demand a refund for urgency, it turns out, in other areas we demand it if something went wrong. We are all human beings and everyone wants to be treated with respect.
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2
August 19
The place is simply a "masterpiece".Some workers come to work literally a minute before the opening, and then everyone wonders why the queue starts... I arrived at 7.40 - and was already 6m. Is nothing bothering you? People are on edge. He yelled more with mockery - "Rate the quality of service" - rukalitso. How can you be evaluated? Guys, it's time to change something.
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4
October 10
I read a lot of reviews and was ready to spend the day standing in line. In fact, I spent 10 minutes accepting documents. I waited in line for 1 minute. It is convenient that photos are taken in the same place, statements are made by themselves. In fact, pay only the state fee and go ahead to them. Maybe I'm that lucky?
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July 17
It couldn't be worse. It takes 2 days to get a passport. There is one window for each district of the city. There are very few places to sit and wait, there are a lot of people. Stuffy. There are no air conditioners. At the stand, they offer to evaluate the quality of work on the site, the quality of services.white. the site does not work either. In one word, horror
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4
April 24
The review is not intended to offend, offend, or complain to anyone. Rather, for the management to see the problem.
At the end of last year, I made a passport for a child.
I sat in line for 1.5 hours, realized that the queue was moving only to issue passports. I saw out of the corner of my eye how sweets and tangerines were cheerfully shared in one of the cabinets.
A short answer was received to my question to one of the employees about the number of windows working for the Moscow district:
- One thing, but what?
Having approached the head of the Moscow district, the issue with the reception was resolved in 2.5 minutes.
But that was not the case. The girl's attitude is like I came to her house. It turns out that the employee has a break in 6 minutes. Come back after lunch, she said.
Well okay. Come. For her to say one phrase:
- Come back in 2 weeks for your passport.
Last month, I applied for a replacement passport due to loss. I waited on the ground floor for 1.5 hours, I found out that after losing it, it was on the 2nd floor.
And there's a queue. Again, the issue was resolved only through the boss.
Probably if everyone solves the problems of employees through the boss - at what point will order come there.
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22
October 29
A very long time! Especially in the window 1-2 on the second floor. I took the queue at 14:19 and I haven't passed it by 16:00 yet. Sometimes the room is lit, and there is no one.... And they don't call for another one. You come up to ask, so they say wait, they will call.
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May 1
I can't say anything good, we handed over our passport documents after losing them, we stood for 2 hours and 40 minutes. They have one specialist who deals with these issues and also accepts the chairmen of the Housing and Communal Services, the chairmen sit for an hour, one sat for 1 hour, the second for 1 hour and 20 minutes. The specialist is in no hurry, as usual. Is it really impossible for np zhspk to plant a separate specialist? In short, there was a scream!
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6
December 26, 2023
This is just a mockery of the civilized services of the state apparatus. On 12/24/23, the day has been set for the issuance of my passport and I do not understand why they set the date of receipt of the passport, which falls on Sunday! Sunday and Catholic Christmas were not working days. On 12/26.23 at 8.30 I took a ticket to OVIR in the Moscow region to get a passport. There wasn't a single customer in the whole building. Only OVIR employees went from cubicles to cubicles with tea bags and cookies to each other. After 15 minutes, I started asking the workers why they couldn't serve me, to which I never received a clear answer. After 20 minutes, I went to the head of the Moscow district, who was also not in place. It seemed that all the employees were having tea together. After 35 minutes, my turn came up, considering that there was no one in front of me at all! When asked why I was not served, I received a rude answer that the employee alone works for the entire Moscow district. I was sent to the Department of the Ministry of Internal Affairs to provide a book of feedback and suggestions. The employee refused to give her first and last name, which was already in violation of the Civil Code of the Republic of Belarus. After I introduced myself, Valeria Yurievna Trafimovich could not find my passport to hand over. Was it really impossible to prepare passports for issuance, which were supposed to be issued on 12/24.23? After a while she came with my passport and said that the boss wanted to talk to me. After receiving my passport, I went to the chief Lyganovsky Dmitry Tadeusevich, whom I waited for another 20 minutes. When describing the situation and the apparent violation of discipline, Lyganovsky D.T. only advised to write a complaint on the spot. As a result, I lost 1.5 hours to get a passport, provided that there was no queue! This is some kind of lawlessness in a public institution!
See original · Русский
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1
February 19
I decided to change my old passport to an ID card and a biometric passport.
You pay in advance for 2 positions in the ERIP:
Ministry of Internal Affairs-Citizenship and Migration-for citizens of Belarus- Brest-Leninsky District Police Department (Moscow)-Issuance and exchange of an ID card (issuance and exchange of a bio passport).
You take a ticket to the queue- registration of an ID card
I waited 3 minutes - they called me into the cabin, there is also a device for photos and fingerprints of index fingers (this is where all biometrics ends).
You can take photos several times if you are not satisfied with something.
All you need is an old passport and payment.
2 signatures and that's it, 2 receipts and an old passport are given.
With them in 15 minutes. days to receive docks.
It is better not to go in the morning and in cloudy weather. There will be no glare from the sun and the face will be fresher.
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1
April 26
I come for the second time to get my passport, the first time I waited an hour, I realized that I would not have time to get it that day. On the second day, the queue was no smaller (there was nowhere to sit, 3 ottomans for the entire corridor... The rest of the people are standing or sitting on tables that are not clear why they are standing in the hallway... It would be better to put up benches. Improve the issuance system!
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12
September 5
The second floor. 2 windows out of 18 are working. One client is accepted, then an hour of filling out documents. You can take a ticket and it just won't be called anywhere for a few hours
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1
August 26
I can't say anything good!About a hundred people per window of the Moskovsky district .
In other windows, they talk about life.
Why bother with these booths if you work alone?
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1
April 21
It's stuffy and hot, why didn't they put an air conditioner in the new building for people. The queues are huge. A couple of windows are working. They work slowly, drink coffee between visitors. You have to stand for half a day to serve and pick up half a day. I paid a lot of money and I still have to stand up. Publishing over people! Score 0!
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11
January 21
Good evening. I would like to express my deep gratitude to Dmitry Tadeushavich Lyganovsky, head of the OGiM of the Moscow district, for his assistance and participation in solving my question.
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1
August 3, 2023
Да, согласна с большинством: информации толковой нет совсем.
Делюсь тем, что узнала в ходе подачи документов и замены паспорта на ID карту в связи со сменой фамилии.
Берете с собой: ПАСПОРТ, СВИДЕТЕЛЬСТВО О БРАКЕ И ЛИСТОК ПРИБЫТИЯ И УБЫТИЯ.
Листок прибытия и убытия печатаете в 10м окне. Просто нужно выбрать пункт «платные услуги». Стоит 5 руб. После эти листы нужно заверить в ЖЭСе у паспортистов (не знаю, как с кооперативными домами).
Оплатить по ЕРИП и смело идти подаваться.
Оплату они видят, квитанцию можно не печатать и ксерокопии никакие не нужны.
Работники все разные. Приятная дама во втором окне оставила приятное впечатление, но вот молодая девушка в 1м окне… очень неприятная особа. На вопросы отвечает после тяжелого долгого вздоха и взгляда из подо лба.
Ставлю 2 звезды, что не пришлось долго ждать в очереди на подачу. Но общее впечатление о работниках и отсутствия информации - обесценивают удобство быстрой подачи.
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May 15
There are always huge endless and slow-moving queues, there are no parking spaces for cars, there are a lot of people inside, there are also not enough seats, it is stuffy and there is no oxygen.
And nothing changes year after year.
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7
December 2, 2023
On 01.12.2023, I applied to the OGIM for the exchange of an ID residence permit (2nd floor). After 15 minutes, I received a list of necessary documents and explanations on the algorithm of further actions via an electronic queue in the window. 02.12.2023 on Saturday, at about 09:00, I took a ticket on the ground floor, after 5 minutes I was invited to the cabin. Polina Baydovskaya, an employee, did her job flawlessly, clearly and quickly, communicated with my elderly relative extremely correctly, very attentively and affably. Polina - a big human thank you. The mood has been great since the morning! Such workers deserve encouragement!
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1
April 30
there is no attitude - it's all for people!? just get a passport of an ordinary citizen of the Republic of Belarus. I stood in line for exactly 3 hours. There's nothing to breathe. There is no water. There's nowhere to sit. This is lawlessness!!! score zero (0)
please restore order in this organization!
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6
July 24
This is a horror and a mockery! To pick up your passport, you need to stand for several hours in a cramped corridor! One window is working!
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2
May 12
They made some kind of horror. TO RECEIVE a passport for more than 2 hours. The automation of the room order was generally surprising. The numbers are mixed in the Moscow region. As a result, the person who has the 80 number will come in later than 120.
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6
February 29
Those who managed to get a passport in 15 minutes are the lucky ones.
I sat for 1 hour and 40 minutes yesterday. There were 34 people in front of me to get a passport. It seems to me that this is not normal.
I would like to wish you to reconsider your approach to work.
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October 3, 2023
Out of a large number of service windows, only 2 are working. To say that the queue is large is not to say anything. 2 hours waiting to pick up your passport. Everything has been done to make people suffer. The queue goes out of order, xs you have to wait another hour or have already missed your turn. Parking for 10 cars and only for employees of the Ministry of Internal Affairs, the yards of nearby houses are clogged with cars (residents are probably very happy), and this is a new building.
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1
December 12, 2023
I read a lot of bad reviews and went to pick up a ready-made passport with fear. I was served quickly and politely in 15 minutes. The only note is that the coupon issuing device has run out of paper, you need to remember your number. Great place!
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May 30, 2023
Отвратительное отношение сотрудников, 3 дня пытались дозвониться по поводу паспорта. Один раз подняли и сбросили. Второй раз «хамоватая особа», подняла и сказала что я не буду искать ничего! Я позвонила еще раз, третий раз я разговариваю с ними. Спустя огромное количество не дозвонов. Они соизволили поднять трубку и я уже устроила скандал, по какой причине они отказываются искать мой паспорт, девушка не назвала не представилась даже! (Я почему должна слушать хамство? За то что они не хотят выполнять свою работу?) Пока девушка искала мне паспорт, очень сумбурно обсуждала как я хамка, что заставляю делать ее работу. Что я должна стоять в очереди со всеми, а не звонить по телефону! Если бы она представилась, я бы написала все возможные жалобы на хамство сотрудников!
Хотела бы дополнить отзыв, были следующие попытки дозвонов, дозвонились сказали паспорта нет, в тот же день через минут 30, лично приехала, просидела 3 часа в очереди, и какое то чудо паспорт оказывается как три дня уже лежит, а по телефону говорят что нет!
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August 23, 2023
Простояла в очереди два с половиной часа, чтобы получить паспорт за две минуты. Номера талончиков идут вразнобой, поэтому не понятно, сколько перед тобой человек. Помещение полностью набито людьми, все стоят, сидячих мест очень мало. Все операции и все три района (Московский, Ленинский и Брестский), всё в одном месте. Ужасная организация.
Это просто издевательство над людьми.
15
August 23
Disgusting attitude, they work very slowly, especially in the Moskovsky district.
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2
May 8
Pick up a ready-made passport - from two hours!
There is no parking, there is nowhere to sit, the efficiency of the electronic queue is 0!
Thanks, it's worse than in the MREO.
Waste of time
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6
June 24
It is strange that the organization has FOR the public, all parking is FOR employees :)
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2
September 22, 2023
Хочешь испортить себе настроение-сходи за паспортом. 2,5 часа ожидания и не дождаться своей очереди. Талон висит в режиме ожидания час и потом узнаёшь, что вместо того , чтобы вызвать по талону, организовалась живая очередь. Поэтому меня никто не вызывает. Но никто не отдаст паспорт-закончился рабочий день.
8
January 9, 2023
Пришло время поменять документы. Зашла на сайт посмотреть какие нужны для этого документы. Подготовила. Пришла сдавать, а надо оказывается совсем другие. Информация на сайте организации устаревшая. Деньги на фотографии зря потратила, а фотографироваться нужно по месту, где фото получаются не хорошие, освещение плохое, я ещё и не накрашенная пришла. Расстроилась, что в документе будет плохая фотография. Но есть один плюс, за него и звезда. Девушка, которая принимала документы была приветливой, что в нашем менталитете необычно.
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June 25, 2022
Кому нужно снятся с консульского учета, то вам нужно на 2 этаж в 9 окно. Чтоб взять талон нет такой услуги. Нужно брать услугу «паспорт PP” ,просидела где-то час хотя было 2 человека впереди, один из них спросить.
Хорошо, что хоть в окне можно спросить что нужно для снятия с учёта (1. ксерокопию паспорта где фото и где печать о постановке на консульский учёт, 2. Оплата пошлины 0,5 базовой 3. заявление заполняется на месте). Оплата пошлины за несовершеннолетних детей тоже, что странно, хотя заявление одно на двоих.
Ну вроди все чисто и по электронной очереди но по ощущениям долго как-то и сотрудник какой-то надменный и с высока смотрит на всех.
Приходила в субботу с утра на регистрацию по месту жительства и на паспорт, очень мало людей. Все сделали быстро. Женщина дала бланк которого у нас не хватало, подождала пока заполнили, все объяснила. Все понравилось.
3
October 31, 2023
It's a terrible job, everyone drives their friends to get a passport, I sat for an hour and a half, where the bosses are looking, people are also sitting on the other side of the booths...It's awful, disgustingly simple
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8
August 2, 2022
Пришла за паспортом в московский район просидела 1час.10мин и не получила паспорт так как закончился рабочий день, многие так и ушли, потому что промолчал, а я потребовала жалобную книгу и мне сказали, что мне выдадут паспорт, представляете. Да девушки работали как могли, но я не понимаю почему терминал выдаёт талоны и никто не предупреждает, что не успеете получить. Я конечно наслушаламь, что нужно было подождать ещё чуть чуть и вам бы выдали, и что нужно приходить ещё раньше было, вообщем я осталась виновата, но не поняла в чем. Пришла как порядочный гражданин, честно ждала очереди. А указателя, где находится жалобная книга я тоже не нашла. Бардак.
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November 2, 2023
Incredibly negative feelings, no one works, they go to drink tea or coffee, but just not to work
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8
July 6, 2022
Очереди огромные, Выждала больше часа, чтобы мой талон вызвали, мужчина в окошке сказал идите в другое окошко на второй этаж. Пришла, там говорят я этой процедурой не занимаюсь... Работа не налажена. Поставили автомат с талончиками и на этом все.
8
April 19, 2023
Офигеть! Зашла взяла талон на получение паспорта, сразу вызвали, 2 минуты и всё! Судя по отзывам думала просижу час как минимум.
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August 2, 2022
Везде информация, что ближайшее машинописном бюро в ТЦ экватор, хотя есть в 4 раза ближе за остановкой технический университет на 2м этаже. В туалете нет туалетной бумаги. Вытирайся хоть паспортом.
12
June 18
It's been a long time
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3
April 22
18 number and not one is responding
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3
June 30, 2021
Сасибо за доброе отношение. Начиная с первого этапа оформление документов вид на жительство, до последнего. Вежливые, доброжелательные сотрудники. Очень приятно. Успехов, терпения в вашей работе.
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2
March 11, 2022
Пришла забрать паспорт. Номера вызывают не по очереди. Кто-то с того же района на получение паспорта проходит за 15 минут, а кто-то ждёт. Спустя 2,5 часа настал обед и людей просто выгнали на улицу. Сотрудники на все вопросы отвечают, что не могут ничем помочь.
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December 14, 2021
Благодарю за помощь Алексея Владимировича!Профессионализм,Человеческие качества,чувство юмора,огромное Человеческое Благодарю!!!!!
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October 10, 2023
people sit waiting for hours and nothing happens, there is zero information, you have to sit in line to clarify for sure the list of documents, no order, lazy. The bureaucratic bottom.
See original · Русский
10
March 5, 2021
Обращались с целью ОЧЕНЬ срочной замены паспорта. Хотим поблагодарить и начальника ОГиМ ОВД, и сотрудников за доброе отношение, вежливость и быструю, чётко организованную работу. Спасибо Вам большое!!!!!
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July 15, 2021
Обращались со сложным вопросом, почти не надеялись, что что-то можно сделать. Но в результате нам помогли в течение суток! Отдельная благодарность начальнику ОВИР Дмитрию Тадеушевичу за содействие в решении нашего вопроса, за вежливое, терпеливое и доброе отношение. Спасибо и другим сотрудникам.
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