I made an order at the Bobruisk 21 point
Almost every day I go there for cocoa (always very rich and delicious) and dessert
, everything is always at the highest level
But today there is a very strong frustration from the drink received
I understand that cocoa consists of milk and cocoa powder, but the proportions must be observed !
As a result, today I received heated milk with a light, not even Taste, but smells of cocoa
Plus, the points were not counted today (they said there was no Internet), while everything was paid by the terminal and your system application was working
I couldn't scan the points, I couldn't drink the traditional cocoa (there was a light girl I hadn't seen at this point before)
In the application, they could not contact support accordingly , either , since the order did not appear there
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Show business's response
Регина
Level 6 Local Expert
November 15, 2024
A point on Bobruisk Street. Opposite Galileo. I go there for the third time and am "charmed" by the service for the third time. Last time out of three people (!) my order was lost, and then it was mixed up.
The day before last, they showed me pain and fatigue with all their appearance.
I finished it off today. I'm coming in. I stare at the cashier's girlfriend, who is busy with the phone, for a minute. I'm waiting. Ignore it. After a while, I say "hello" to her, and, oh, horror, how dare they distract from business. With the look of a dying deer, they slapped a glass on the table for me without making a sound.
Yes, almost everyone can have problems with employees. But keeping those who are just slowly killing the business and reputations of the points is a pain.
My first negative review in a thousand years of life. But how much do you have to be a disgusting employee to spoil my life armor mood.
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1
Show business's response
Валерий Антонов
Level 3 Local Expert
March 23
03/23/2025, 09:50 – very sluggish service. The barista is clearly out of place.
He can't make a raf with whipped cream as an additive, but a ripe cherry raf with the same whipped cream can.
I had to wait 20 minutes for an order from two positions, which is a very long time for such a small order, especially in the forecourt, although there were few people in the morning. The barista simply collects orders, and then slowly, somehow begins to bear the cross and heavy burden of the coffee maker.
The raf itself is bitter, which again is unacceptable for this coffee drink. Well, the portion itself does not match the ordered volume.
Perhaps the barista is a beginner and still does not fully understand that the work should be done efficiently and in a timely manner, but then, in this case, it would be more logical for the management to provide help from a more experienced employee until the new barista learns how to do what is required of him.