The recreation area is good, everything is there, the administration is just terrible, the service is too. To get a favor, you need to tell them five times, and instead of solving the problem, they fight with you. At the reception, Lyazzat Nabievna simply ruined the whole vacation and the impression of it from the very beginning, telling only the guests who arrived "I don't like it, take the money and leave" On the beach, the woman is also rude! There is a cinema, but it does not work, the golf cart that is supposed to take you to the beach does not work, although it is stated that it is there and functioning (it is a 10-minute walk to the beach), the prices on the menu do not correspond to what they send at the time of booking (2.5 times the price than was sent at the time of booking), the staff does not know anything He can't answer any question!

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Dauren Baijanov

Level 3 Local Expert

We got into an extremely unpleasant situation with this hotel, we were there on the weekend from July 5 to July 7, 2025. Upon arrival, it turned out that the house we ordered was without air conditioning, the condition of the room was terrible, we asked to replace the room, but we were refused, we had to fight with them and ask for an alternative option, we were looking for an alternative the option was found all day and only in the evening, after such stress, of course, we no longer had the strength to go to the beach as the hotel administration shook our nerves! I do not recommend this hotel!!!

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A2G1

Level 6 Local Expert

Breakfasts, lunches and dinners are kind of meager, you can't get enough. But the fact that you can't eat after a meal is nonsense. In addition, the store also has a very small selection of products, the store is half empty. Of the advantages, rooms can be distinguished, stylish and comfortable design, the shower is also very pleased, self-care products are also present, although there are few of them. The sea is therapeutic, and the pool has a very comfortable depth, not particularly deep and not particularly shallow. But only the sea is far from the rooms, you have to get from the car, and the way back is quite far

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69 reviews