It's the first time I've ever written a review, but there's a reason... A DISGUSTING PLACE. We arrived as a group at 5.15 am, well, somehow we got to the admin at the reception and gave us the keys to the rooms. Well, I had to go down right away, because someone was already living in the rooms. Of course, NO APOLOGIES from the administrator. I gave you the keys again, let's go again…Again, someone was already living in one room, and there was dirty laundry in the other. The administrator again makes no apologies, but even on the contrary remarks to us. For example, to dirty laundry, this is the answer: Do I have to check it, I have a clean one marked. To a busy number: "Did I tell you what number? Don't look at the card! And you have to listen!" And all this, of course, with the constant repetition of our address, that she is doing well, and we are fooling her. Seriously: I've never apologized. Then we came to the room, there was no soap and hangers. I asked for soap and hangers of things. The receptionist said: So you have a dispenser there. I replied: but he is not. The receptionist sighed heavily and answered through clenched teeth: "I'll get it now."She brought me a small shower gel and put it in my hands. She added: "But there is no soap." Then we began to look at where the duvet cover was. Well, it was put on a blanket and was already used.. In general, the time was already 6.40 while all this was happening. Then I went down to the reception and told them about the blanket. I got this answer: do I have to change it for you?" That's literally the answer.. And again: "you've been there for an hour, couldn't you have said earlier?" To which I noticed that we had been driving back and forth for an hour and had not heard a single apology. Well, the admin said: So I yelled at her, of course, and of course she didn't shut her mouth at all. She just kept being rude. She began to run out from behind the counter to smear her hands, etc. And I kept asking and asking to change our number and not talk anymore. NEVER SETTLE HERE. NOT FOR AN HOUR, NOT FOR A DAY. NOT A SINGLE TENGE IS WORTH THIS PLACE. Admin Katya.
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Dastan Ilyasov
Level 3 Local Expert
June 27
Accessible convenient location fewer questions clean and without night sounds not a smoky room is all you need for a business traveler
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Руслан Алимов
Level 3 Local Expert
December 20, 2023
The hotel is normal! But most of all I was pleased with the staff! Humanity is on top! Thanks to the owner from the gazelists! I asked them to take our tea outside while we were making the car! And later they also fed me! As long as there are such people, this world will live!!!