Everything is great: the cakes themselves are great, especially the bird's milk and napoleon.
Mulled wine here is generally the best of what was drunk in Belarus, while it costs like a cake, 8.5 rubles.
A very stylish and courteous seller pleasantly surprised me, although, judging by other reviews, this is either not Trukhanov, or not that Trukhanov... in general, he's there like a piece of cake, and with him Trukhanov is an excellent place in terms of service!
Thank you so much for everything, we will be glad to come back for new cool cakes. By the way, the same cakes can be found 20-40% more expensive in many cafes in Gomel, especially in this regard, I was struck by the almost double mark-up for exactly the same bird's milk in the place next door.
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Тайный покупатель
Level 2 Local Expert
December 27, 2024
Unfortunately, my experience of visiting the Trukhanov confectionery house (rather an average-grade canteen) left me very disappointed.
Product quality: The desserts ordered, including Carrot cake (or as the dessert owner put it), were not fresh enough, or there was initially such a taste, I did not figure out what was unacceptable for an institution with such a reputation.
Service: The staff was not friendly, but they were also rude.
Prices: For the quality I received, the prices were unreasonably high. If you promise high-quality desserts and service that justifies their cost, this expectation, alas, was not there.
As a result, I cannot recommend Trukhanov confectionery. I don't mind the time and money, but I expected better quality in both products and service. I hope they will improve their standards, otherwise they are unlikely to have many loyal customers.
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2
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947312 Павленко
Level 3 Local Expert
August 31, 2024
Spoiled mood from Trukhanov's rude response when choosing dessert. I "sent" to get acquainted with desserts on the website!!!!!!!: "I'm not going to take the dessert exam!". Opanki.... unexpectedly....
After reading the reviews, I saw that this was not "such a day" and they say, "I was unlucky...", it turns out that if Trukhanov himself is "at the machine: then visitors hold on! It's just the daily rudeness of management as the norm. It doesn't matter who is standing in front of him: a woman twice his age or a young girl - bad manners and arrogance rule. Either he defiantly does not turn around and is silent, and if he answered so little, he does not refuse
No dessert is worth a spoiled mood and disrespect. This is my last room and I will not recommend it to anyone.