Receptionist with insufficient knowledge, changeable character and behavior. I personally did not use the hotel’s services, that’s all my impressions from the front office. Shift 2:50. 12.19.2023
администратор с недостаточными знаниями, переменчивым характером и поведением. Лично я услугами отеля не пользовался, вот и все мои впечатления от фронт-офиса.
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Shokhrukh Rrr
Level 3 Local Expert
October 12, 2023
Very good hotel in Samarkand
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Ahmad Assaf
Level 3 Local Expert
October 21, 2023
Good
Kashif Husain
Level 3 Local Expert
May 27, 2023
Great 👍
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Nargiz K
Level 10 Local Expert
September 30
A very clean, cozy, bright hotel with a wonderful location on a green, shady boulevard, within walking distance from the main attractions of the ancient city of Samarkand.
The service is excellent, the breakfast is for every taste and hearty.
Huge rooms and very bright, which is not unimportant, unlike others where there is not enough light.
Another plus is access to the balcony and the door opens letting fresh air into the room.
There is no need to breathe air conditioning.
I recommend it and we will stay there many more times🤗
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Maria Panina
Level 7 Local Expert
July 13
The best choice for an unforgettable vacation in Samarkand! Ideal location: quiet center, walking distance to the main attractions takes only a few minutes on foot. Incredibly hospitable and attentive staff! Beautiful, luxurious, perfectly clean! Huge rooms! Great breakfasts! And a very decent spa! We really enjoyed our four-day stay here!
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Анастасия Жданова
Level 9 Local Expert
April 28
A wonderful hotel where you really relax!
The rooms are clean, stylish, new and fresh. There are all bathroom accessories. Very helpful, positive staff who are ready to take into account any details and nuances, as well as create a good mood. A delicious varied buffet, where there is enough food for everyone — no matter what time you come (from 7 to 10).
There is a spa area with a Jacuzzi and a swimming pool. It is also always clean and after a whole day of walking you can relax comfortably.
In general, an unambiguous recommendation! If we are still in Samarkand, we will rest only here. Thanks to the hotel staff! We wish you development :)
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Дмитрий Иванов
Level 14 Local Expert
November 5
Good time of day. We stayed at this hotel.
A hotel with a good location. Gur Emir and Registan are nearby.
The hotel is well done, decorated.
Average quality breakfasts. Really, the coffee is terrible.
A small Spa, with a swimming pool, sauna (read below), Jacuzzi and hammam (hammam is good)
And now the staff that changes everything. These storytellers smile pleasantly, but they also lie mercilessly.
I must say right away, we are positive travelers, and we hysterically do not count how many times we changed towels.
1. We booked 2 rooms as much as 4 months in advance, and we are settled in the second building, without an elevator to the 3rd floor, very far away, with a view of the landfill and a saw working all day (but okay, the windows are soundproof and we travel all day), and there are even places in the room where wifi disappears. They asked us to relocate. But at the reception, the Storyteller, not elegantly depicted a millisecond search for rooms, said that the Hotel was full. Although later, we saw how a huge bunch of people were settled.
2. The tourist Tax has been recalculated several times. They will take into account that we have a child under 18 years old, that our last stop was Bukhara.... In general, the tax on the initial amount announced by the storytellers decreased by a third
3. We said that one of the rooms does not have a refrigerator. The storyteller at the reception, he said he would do it. And they put a refrigerator in which only a light bulb works. When I asked, the Storyteller started a fairy tale that the refrigerator had such a temperature, but to my question, then why is everything working in the next room. He said that they would fix it, so the refrigerator worked like a lamp..
4. Yes, by the way, there was no declared safe in one of the rooms ...
5. About the spa. The sauna was not working in the spa. To our question, another storyteller, that's just broken in front of you (but we're looking into it ...), they'll fix it tomorrow ...
Tomorrow there was a sign "Sauna does not work", which hung there until our departure.
6. In general, this smiling staff needs to be constantly poked. Then there are no forks and glasses on the table, then the hammam will be turned off when it pleases ...
The result:
1. You may be lucky and you will be settled in a good room, etc
. 2. Either you are not pretentious, and so to speak, eat what they give.
3. Choose another hotel (with normal staff)
I choose this option!!!!
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Галина Наумова
Level 14 Local Expert
June 7
I highly recommend it, the staff is polite, you feel like a dear guest))! Everything is clean, tasteful, and a great breakfast. There is a hammam, sauna, swimming pool, gym! The main attractions are within walking distance.
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Александр В.
Level 4 Local Expert
June 23
Nice hotel, decent breakfasts, bathroom and room are clean. Very helpful staff, ready to help with any question. Unfortunately, there were some everyday difficulties. On the day of arrival, there were problems with the light, after which wi-fi was turned off in my room and it took the staff several hours to repair it
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Юлианна Цой
Level 5 Local Expert
November 11
I'll start with the pros:
- Good room stock, split system and blackout curtains (which is important for a hot and sunny region).
- Bed linen, bathrobes, towels - odorless.
- spacious wardrobe, safe, hair dryer, refrigerator, electric kettle.
Delicious breakfasts, it's a pity that there are only breakfasts.
There is a SPA, but they did not use it because there was no hair dryer and open showers.
I take off the star only for the bathroom:
When checking in late, there was a terrible smell, we decided to wash our hands at least - the aroma fell out of the sink. There was no hood or air freshener, and the open windows didn't really improve the situation. Then it turned out that the drain in the bathtub was functioning poorly. The water was leaving, but reluctantly))
On the trail.the smell was eliminated during the day while we were away, but the problem with the drain was not solved.
Life Hacks:
- Take a shoe spoon with you, it's not there. And the door hooks, there's one over the toilet))
- On the 4th floor, go out onto the terrace to admire the century-old plane trees planted by Prince Romanov.
- the nearest catering is open until 22:00, but you can go to the Blues (pub until 3:00), they have a good kitchen. Or fast food for delivery. The hotel ONLY has breakfast.
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Анастасия
Level 10 Local Expert
November 6
A wonderful hotel. Delicious breakfasts. There is a sauna, a warm pool, a Jacuzzi, the children were delighted. The atmosphere is great. The staff is polite. The location is in the center. Very clean
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Михаил Степ
Level 11 Local Expert
June 25
Great hotel, great location, great staff. We enjoyed the visit. We recommend staying here!
Breakfast is European.
The pool is cool and so is the hammam.
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Руслан
Level 5 Local Expert
September 28
I wrote a review for a long time, but accidentally deleted it.
Briefly:
The staff is attentive and friendly.
The place is close to attractions and restaurants.
The breakfasts are delicious.
Stable wifi.
The air conditioner is powerful
Swimming pool.
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Александр Андронков
Level 13 Local Expert
July 18
Normal. There are better ones, but there are worse ones. The room is quite large. The balcony is 30 cm wide. Cleanly. Everything is there. The pool, sauna, etc. were included in the price of my room (deluxe). I liked everything except the footman, whose services I highly recommend!
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Aleksandr Andronkov
Level 12 Local Expert
July 11
Nice hotel. There was a deluxe room with 1 large bed, the only thing missing is a lounge chair with a table, for $ 95 per night, you could think about it. Otherwise, everything is fine. There is a balcony with a view of the alley, bathrobes, shower accessories, everything is there. The breakfast is good, there is a choice. The pool is small, not for passing the standards, but it will cool down enough, there is also a sauna, in my room it was all included in the price. The street teeming with different cuisines is about 15 minutes away slowly. The staff is super friendly.
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Lilianna li Takmazian
Level 5 Local Expert
October 3
The hotel is generally excellent, but there are drawbacks!
1)Such as draining the water does not work well in the shower, you have exactly 2 minutes to take a shower and not drown yourself.
2) The window was unlimited, if there had been a drunk, she would have fallen out of the room window. 😅
3) The rooms with access to the city are gorgeous. And there is a bathtub and the view is good.
4) The sauna has not been monitored yet. "The light was turned off, the Jacuzzi was not turned on.
5) When there was a wedding, the whole 4th floor was cracking, chairs were moving, it was impossible to sleep.
In general, whatever we asked for was done. ✔️ try to fix the flaws, it will lift you up a lot!
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Максим Гузь
Level 18 Local Expert
November 14
An excellent hotel, relatively expensive compared to others, but it's worth it. New, bed, accessories, etc. all in excellent condition. Breakfasts are generally a bomb, I haven't seen such a variety in a long time. Good location, you can walk and eat and see the sights.
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Ирина Гуреева
Level 8 Local Expert
June 29
Everything is great! Cleanliness, good breakfasts, very polite and courteous staff. My husband and I are delighted with Uzbekistan. Prosperity to the country!!!!
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Андрей Шевченко
Level 10 Local Expert
November 6
Great hotel, new, clean, I liked everything, the service is excellent.We arrived in the morning, although we checked in from 14, we were accepted and settled with a dear soul.There is a hammam, a swimming pool all included in the price, and a variety of breakfasts. The sights are nearby within walking distance. I recommend it!!!
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Инкогнито 1251
Level 6 Local Expert
January 12
The hotel is stunningly beautiful. Modern. It is located in a very convenient location. The main attractions can be reached on foot. We lived in a suite! Wow! Wonderful atmosphere 👍Lived for 4 days, of course it would be possible to change the bed, but the towels were changed daily. The breakfasts are delicious, the choice is small, but there is. The feeling of the hotel is the best 👍
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208899 Наумов
Level 3 Local Expert
June 18
A wonderful hotel! Very clean! The staff is friendly! The breakfasts are excellent. All the sights of Samarkand are within walking distance.
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Светлана Симакова
Level 5 Local Expert
May 22
A pleasant hotel! Convenient location, easy walking distance to both Registan and Gur Emir Mausoleum and others. The rooms are spacious, cozy, everything is clean and tidy. Not a bad SPA. I recommend it!
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Дмитрий Коптельцев
Level 13 Local Expert
March 23
Of the advantages:
The location is ideal, near the park, near all the sights and near the best places in the kitchen.
The architecture of the building is very beautiful and the rooms are huge.
The breakfast is delicious and is updated every day
They always put some water in the room
The pool bowl is made by very cool craftsmen.
On the downside:
The rooms can hear sounds from the hallway on the ground floor.
The sink and shower were clogged, done the second time on the second day.
The saloon with a swimming pool is open from 8-20:00 at the same time, if you do not warn in the evening, they will not even turn on the light; The saloon will be cold, and the hammam will only start to give steam.
The pool water is too warm +35
In the pool showers, do not undress, everything is visible in the middle, and there is no latch in the toilet.
Room passes are given one piece, if you ask, then the second one will be given reluctantly from a pack of new cards.
The coffee machine is broken at breakfast-this is the answer you can get, but if you ask politely, you can always get delicious coffee.
The cleaners may not say hello.
I put 3 tk the price and quality did not match.
The owner who spent a lot of money on location, design and materials probably doesn't even know how many mistakes the builders made, ruining almost everything (
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Надежда Йылмаз
Level 5 Local Expert
July 15
The hotel is clean, the staff is helpful. I really liked it here. The location is excellent. Registan is within walking distance.
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Елена П.
Level 3 Local Expert
October 15
We stayed in hotels from October 11 to 13, we were very sorry! We booked for two, the room had three beds; the carpet in the room was very dirty, the plumbing was rusty, it smelled of sewage; there were no shelves for a bag or hooks for outerwear in the room; my husband opened the balcony on the first evening, and there was an abyss!!! We have the second floor! There are NO lights, THERE is NO balcony!
We have three phones, they were charged in turn., because there is only one outlet, there is no cabinet or shelf under the outlet!! To turn on the kettle, you need to disconnect the refrigerator from the network, but first move it away!There's also one outlet; It's a shame to talk about breakfast at all!! The food is disgusting; the coffee machine is hidden behind the bar! The toaster was plugged into the socket themselves; at full boarding - two waiters (if you can call them that), who, when cleaning the tables, openly ate fruits, food from the table! Shame, the staff is hungry, not professional! My husband went out to smoke in the morning, the ashtray is full of garbage, but there is a red carpet!!! I will not recommend it to anyone!
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Ekaterina T
Level 6 Local Expert
May 14
We stayed with a group of 8 people at this hotel from May 1 to May 3, 2024. 6 standard rooms . All rooms in the building have no elevator!!! (3rd floor) , complete lack of sound insulation . In my room, in the bathtub, there is a terrible smell of rotten sewage- as if someone died((. And the most terrible thing is the view from the window - to the construction site, all 6 rooms have this view and work begins there from 7 a.m. You can't open the curtains. It is not possible to sleep.It's a nightmare(. The breakfasts are very poor. On the first day, they baked rolls, on the second day there was not even any baking (4 stars, right?))). There are no cold pancakes with or without cottage cheese , and the cheesecakes are icy.. Of the advantages: the location and the pool with sauna are good. For a moment, we booked and paid for all 6 rooms in January. To my question - did you really give us all 6 rooms the most terrible - with a view of the construction site, although you have normal rooms, the employee replied - well, someone has to live there?)). We traveled all over Uzbekistan, all the other hotels were great and cheaper. This hotel is clearly overrated and not friendly to guests. For such a view, for such a smell in the room, the hotel should apologize and make some compliments , but here people forgot about hospitality. Only the thirst for profit..I do not recommend it!!!I am attaching a photo from the room. There are also videos with punches )).
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Гришин Григорий
Level 10 Local Expert
February 25
Excellent hotel, convenient location, helpful staff. Excellent large rooms, Ivi, Kinopoisk, okko are installed on the TV. There is a small swimming pool, hammam and sauna, after a day tour it helps a lot))) a good enough breakfast, everything is fresh. I recommend
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Айдар Ильясов
Level 30 Local Expert
November 12
A normal hotel, nothing special. The rooms are not large. The breakfasts are good. The spa area is very small, always occupied by guests with children. This makes it noisy and uncomfortable. The sauna was not working. Only the hammam worked.
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Олег Титов
Level 18 Local Expert
May 19, 2023
Гостиница в центре Самарканда. Чистый номер, отлично оснащен - халаты, тапочки, гигиенические принадлежности, все есть. Отличный кондиционер. У нас номер был на первом этаже. Выходил на дорогу. Шума совсем не слышно. Завтраки чуток подкачали - ресторан не работал и нам показалось - их привозили уже готовыми. Но еды было достаточно - колбаса, овощи, фрукты, жареное яйцо, сосиски жарились в автомате. Очень отзывчивый персонал - готовы помочь во всем. Нам очень понравилось.
Кристина Кристина
Level 6 Local Expert
November 22
Pleasant atmosphere. It's cozy and quiet. There is a sauna a hammam and, not least, a warm pool for children is ideal
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Ирина L
Level 14 Local Expert
May 23, 2023
Замечательная гостиница. Соответствует заявленным звёздам. Большие, комфортные номера с удобной кроватью, чайными и ванными принадлежностями. Все чисто, уборка каждый день. Окна нашеготномера выходили на бульвар, но шум машин совсем не беспокоил. Завтраки вкусные и достаточно разнообразные. Персонал вежливый и доброжелательный. Добавляет плюсов расположение гостиницы, на бульваре рядом с замечательной парковой зоной и историческими достопримечательностями. При выборе гостиницы в Самарканде рекомендуем. Сами обязательно остановились бы здесь в следующее посещение Узбекистана.
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Светлана
Level 6 Local Expert
March 21
The hotel is great. The pool is very warm, the sauna and hammam are super. Everything is included in the price. 4* exclusively for the cramped bathroom in the room, while the room itself is huge. If there is a pool and bathrobes in the room, there are only two uncomfortable hooks in the bathroom, there is nowhere to dry things at all, and the bathtub is leaking, a puddle on the floor. If it wasn't for that, it would be 5*. The breakfasts are excellent.
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Снежанна Н.
Level 4 Local Expert
January 15
A super hotel! The staff is very polite and helpful! Everything in the hotel is expensive and rich☺ We were pleased with the pool and Jacuzzi. The sauna and hammam are hot and clean. The breakfasts are not bad either, but if you stay late, the food will not be hot.
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Дмитрий Юрченко
Level 18 Local Expert
May 10, 2023
Отличный отель, новый, чистый. По стилю -классика. Большие номера, соответствуют звездности. Отзывчивый персонал. Завтрак разнообразный, все было вкусно. Удобное расположение. Есть достопримечательности в шаговой доступности: Регистан, Медресе Тилля-Коримавзолей Гур- Эмир, Рухабад,
Илья Добкин
Level 7 Local Expert
May 29
A fairly comfortable hotel with a European level, but there are small local features that, I must say, do not spoil the overall impression. As it is, everything is at a good level, including the work of the staff.
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Тарият Капиева
Level 5 Local Expert
September 9
The best impressions of your stay in Samarkand! A wonderful hotel, the Continental.Ce rice is at a high level! FORTUNATELY, I GIVE IT TO YOU!
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Мария Михайлина
Level 7 Local Expert
January 3
The most comfortable and pleasant hotel, super polite and contact staff, settled in ahead of time, helped as quickly as possible at any request. I liked the hammam, we went for 2 days in a row.I will definitely come back here again 🫶🏼
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Искандер
Level 8 Local Expert
September 3
The hotel is super, and especially the hammam, the staff is at the highest level, very friendly and hospitable.
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Ирина Кайкова
Level 8 Local Expert
March 20
A new, beautiful, clean hotel. Good location. Comfortable beds, friendly staff, sauna and swimming pool. We had a great time
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Ирина Кудрявцева
Level 3 Local Expert
January 4
Very convenient location, right in the city center. The staff is very friendly and attentive. Cleanliness and order. Cozy rooms. The breakfasts are wonderful.
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Мария Исаченкова
Level 11 Local Expert
March 24
The location is amazing.
The hotel is new, beautiful and clean
Nice spa
The staff is polite and friendly
Cool
I recommend
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Лидия
Level 5 Local Expert
January 10, 2023
Все очень - очень понравилось ! Недостатков нет . Отдыхали в новогодние праздники со 2 по 6 , все супер . Большой номер , уборка каждый день , отличные завтраки . А самое главное - душевный , отзывчивый персонал ! Большое спасибо за хороший отдых . От всей души желаем Отелю успешно справиться с наступившими холодами . С сердечным приветом из Москвы )).
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Александр Демин
Level 8 Local Expert
November 17
Great hotel, great staff! The stay left the best memories!
Мне очень отель понравился. Все идеально чисто, уютно, комфортно. Сауна, Хамам, Бассейн, Завтрак,Сам Номер, Подушки, Постельное белье - приятно впечатлена. С улыбкой встречают и провожают. Благодарю Вас за отдых. Рекомендую. Расположение очень удобное.
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konstantin k.
Level 6 Local Expert
March 29
the hotel is excellent and the staff is helpful. he responds to all requests instantly.I noticed a minus only for the spa, it does not always work, it is turned on when you come there and the hammam heats up quickly, but the Finnish sauna does not. And it has not risen above 72 degrees in the long time that we have been there. but I was satisfied with the hotel itself.
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анастасия половникова
Level 8 Local Expert
April 30
The staff is very attentive. Cozy rooms, convenient location... additional comfort is a sauna and a small swimming pool
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Инкогнито 7341
Level 4 Local Expert
November 16
Everything is super, the pool is cool, the breakfast buffet covered all our needs
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Алексей Ильенок
Level 7 Local Expert
April 7
A great new hotel in the center of Samarkand. Friendly staff, clean rooms.
Of the cons: there is no restaurant yet and the rooms are soundproof.
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Елена Ряскина
Level 9 Local Expert
April 4
Nice, new hotel. Convenient location, many places can be reached on foot. The breakfast is delicious. Everything is clear ☺️