Receptionist with insufficient knowledge, changeable character and behavior. I personally did not use the hotel’s services, that’s all my impressions from the front office. Shift 2:50. 12.19.2023
администратор с недостаточными знаниями, переменчивым характером и поведением. Лично я услугами отеля не пользовался, вот и все мои впечатления от фронт-офиса.
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Shokhrukh Rrr
Level 3 Local Expert
October 12, 2023
Very good hotel in Samarkand
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Ahmad Assaf
Level 3 Local Expert
October 21, 2023
Good
Kashif Husain
Level 3 Local Expert
May 27, 2023
Great 👍
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Маргарита Лидер
Level 22 Local Expert
January 16
A great beautiful hotel in Samarkand, large bright rooms overlooking a shady boulevard, very tasty and varied breakfasts, friendly staff, currency exchange at a good rate at the reception. The bathroom has modern appliances, a snow-white bathtub with blue water, it is very pleasant to soak up after a busy tourist day, a comfortable large bed.
The only disadvantage of the geographical location of the hotel is that there are no shops or restaurants within walking distance, and you can only take a taxi. I recommend the hotel
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Nargiz K
Level 10 Local Expert
September 30, 2024
A very clean, cozy, bright hotel with a wonderful location on a green, shady boulevard, within walking distance from the main attractions of the ancient city of Samarkand.
The service is excellent, the breakfast is for every taste and hearty.
Huge rooms and very bright, which is not unimportant, unlike others where there is not enough light.
Another plus is access to the balcony and the door opens letting fresh air into the room.
There is no need to breathe air conditioning.
I recommend it and we will stay there many more times🤗
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Дмитрий Иванов
Level 15 Local Expert
November 5, 2024
Good time of day. We stayed at this hotel.
A hotel with a good location. Gur Emir and Registan are nearby.
The hotel is well done, decorated.
Average quality breakfasts. Really, the coffee is terrible.
A small Spa, with a swimming pool, sauna (read below), Jacuzzi and hammam (hammam is good)
And now the staff that changes everything. These storytellers smile pleasantly, but they also lie mercilessly.
I must say right away, we are positive travelers, and we hysterically do not count how many times we changed towels.
1. We booked 2 rooms as much as 4 months in advance, and we are settled in the second building, without an elevator to the 3rd floor, very far away, with a view of the landfill and a saw working all day (but okay, the windows are soundproof and we travel all day), and there are even places in the room where wifi disappears. They asked us to relocate. But at the reception, the Storyteller, not elegantly depicted a millisecond search for rooms, said that the Hotel was full. Although later, we saw how a huge bunch of people were settled.
2. The tourist Tax has been recalculated several times. They will take into account that we have a child under 18 years old, that our last stop was Bukhara.... In general, the tax on the initial amount announced by the storytellers decreased by a third
3. We said that one of the rooms does not have a refrigerator. The storyteller at the reception, he said he would do it. And they put a refrigerator in which only a light bulb works. When I asked, the Storyteller started a fairy tale that the refrigerator had such a temperature, but to my question, then why is everything working in the next room. He said that they would fix it, so the refrigerator worked like a lamp..
4. Yes, by the way, there was no declared safe in one of the rooms ...
5. About the spa. The sauna was not working in the spa. To our question, another storyteller, that's just broken in front of you (but we're looking into it ...), they'll fix it tomorrow ...
Tomorrow there was a sign "Sauna does not work", which hung there until our departure.
6. In general, this smiling staff needs to be constantly poked. Then there are no forks and glasses on the table, then the hammam will be turned off when it pleases ...
The result:
1. You may be lucky and you will be settled in a good room, etc
. 2. Either you are not pretentious, and so to speak, eat what they give.
3. Choose another hotel (with normal staff)
I choose this option!!!!
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Ольга Журкевич
Level 16 Local Expert
March 21
The hotel is very beautiful, the staff is very attentive and courteous. The breakfast is delicious and varied, and coffee is brewed on request to suit your taste. The rooms are spacious and modern, there is tea, coffee and water in the room. The hotel also has a nice SPA, swimming pool, sauna, hammam.
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Роман Коршиков
Level 8 Local Expert
March 13
An excellent hotel, the staff is very polite, they never refuse a wish, the rooms are clean and tidy, the breakfasts are hearty and there is a lot on the tables, sooo convenient location on a beautiful boulevard, where it is beautiful all year round, the sights around the hotel are within walking distance, I recommend it!
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129797 Ро
Level 6 Local Expert
February 6
I liked the hotel, nice view from the window. The breakfasts are varied and there is a large selection of dishes. The hotel has a hammam, a swimming pool, and a sauna. Polite, friendly staff. It is located in the city center and all the sights are within walking distance.
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Юлия Рощина
Level 4 Local Expert
November 27, 2024
Very convenient location of the hotel!
Registan is no more than a 15-minute walk away.
The rooms are pleasant to stay in, high-quality mattresses and other bedding
This is important for us when traveling)
The breakfasts are varied. We stayed at the hotel for a week and were satisfied.
When we come to Samarkand again, we will stay at this hotel🙂
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Анастасия Жданова
Level 9 Local Expert
April 28, 2024
A wonderful hotel where you really relax!
The rooms are clean, stylish, new and fresh. There are all bathroom accessories. Very helpful, positive staff who are ready to take into account any details and nuances, as well as create a good mood. A delicious varied buffet, where there is enough food for everyone — no matter what time you come (from 7 to 10).
There is a spa area with a Jacuzzi and a swimming pool. It is also always clean and after a whole day of walking you can relax comfortably.
In general, an unambiguous recommendation! If we are still in Samarkand, we will rest only here. Thanks to the hotel staff! We wish you development :)
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Иван
Level 5 Local Expert
March 21
lovely hotel, spacious, clean rooms, good buffet breakfast. friendly staff. very convenient location: almost the very center, the famous Registan Square is only a 15-minute walk away
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Maria Panina
Level 7 Local Expert
July 13, 2024
The best choice for an unforgettable vacation in Samarkand! Ideal location: quiet center, walking distance to the main attractions takes only a few minutes on foot. Incredibly hospitable and attentive staff! Beautiful, luxurious, perfectly clean! Huge rooms! Great breakfasts! And a very decent spa! We really enjoyed our four-day stay here!
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Ирина галанова
Level 15 Local Expert
November 26, 2024
A nice hotel with a great location. The breakfasts are delicious. I liked the service. The check-in was quick and so was the eviction. Most of the attractions are within walking distance.
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Юлианна Цой
Level 5 Local Expert
November 11, 2024
I'll start with the pros:
- Good room stock, split system and blackout curtains (which is important for a hot and sunny region).
- Bed linen, bathrobes, towels - odorless.
- spacious wardrobe, safe, hair dryer, refrigerator, electric kettle.
Delicious breakfasts, it's a pity that there are only breakfasts.
There is a SPA, but they did not use it because there was no hair dryer and open showers.
I take off the star only for the bathroom:
When checking in late, there was a terrible smell, we decided to wash our hands at least - the aroma fell out of the sink. There was no hood or air freshener, and the open windows didn't really improve the situation. Then it turned out that the drain in the bathtub was functioning poorly. The water was leaving, but reluctantly))
On the trail.the smell was eliminated during the day while we were away, but the problem with the drain was not solved.
Life Hacks:
- Take a shoe spoon with you, it's not there. And the door hooks, there's one over the toilet))
- On the 4th floor, go out onto the terrace to admire the century-old plane trees planted by Prince Romanov.
- the nearest catering is open until 22:00, but you can go to the Blues (pub until 3:00), they have a good kitchen. Or fast food for delivery. The hotel ONLY has breakfast.
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Олеся Б.
Level 6 Local Expert
February 8
Positive:the center, from where it is convenient to walk to the sights, a clean small room, but of course lived…
But don't count on a good night here, the Pakistanis danced, laughed all night, went to visit each other, talked like at the train station at the top of their lungs, when asked to calm down: sorry, sorry, sorry, and they keep doing the same thing... the staff doesn't care, they sympathize, they lie that they will fix everything, but... the continuation of the "fun" is provided to all the guests!
The breakfasts are modest, and there is a sense of deception with the tourist fee. We do not recommend it
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Анастасия
Level 10 Local Expert
November 6, 2024
A wonderful hotel. Delicious breakfasts. There is a sauna, a warm pool, a Jacuzzi, the children were delighted. The atmosphere is great. The staff is polite. The location is in the center. Very clean
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Мария Худолеева
Level 4 Local Expert
March 8
Excellent hotel, perfect location, delicious extensive breakfast.
The staff is polite. The rooms are clean.
The fact that there is a SPA is a big plus.
It looks like a very beautiful building.
I recommend.
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Руслан
Level 5 Local Expert
September 28, 2024
I wrote a review for a long time, but accidentally deleted it.
Briefly:
The staff is attentive and friendly.
The place is close to attractions and restaurants.
The breakfasts are delicious.
Stable wifi.
The air conditioner is powerful
Swimming pool.
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Lilianna li Takmazian
Level 5 Local Expert
October 3, 2024
The hotel is generally excellent, but there are drawbacks!
1)Such as draining the water does not work well in the shower, you have exactly 2 minutes to take a shower and not drown yourself.
2) The window was unlimited, if there had been a drunk, she would have fallen out of the room window. 😅
3) The rooms with access to the city are gorgeous. And there is a bathtub and the view is good.
4) The sauna has not been monitored yet. "The light was turned off, the Jacuzzi was not turned on.
5) When there was a wedding, the whole 4th floor was cracking, chairs were moving, it was impossible to sleep.
In general, whatever we asked for was done. ✔️ try to fix the flaws, it will lift you up a lot!
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Максим Гузь
Level 19 Local Expert
November 14, 2024
An excellent hotel, relatively expensive compared to others, but it's worth it. New, bed, accessories, etc. all in excellent condition. Breakfasts are generally a bomb, I haven't seen such a variety in a long time. Good location, you can walk and eat and see the sights.
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александр а.
Level 11 Local Expert
January 25
The hotel staff sincerely did everything to make our stay comfortable. The breakfast was served perfectly. Very decent hammam and sauna! Everything is fine. Go ahead and have fun!
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Андрей Шевченко
Level 10 Local Expert
November 6, 2024
Great hotel, new, clean, I liked everything, the service is excellent.We arrived in the morning, although we checked in from 14, we were accepted and settled with a dear soul.There is a hammam, a swimming pool all included in the price, and a variety of breakfasts. The sights are nearby within walking distance. I recommend it!!!
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Елена П.
Level 3 Local Expert
October 15, 2024
We stayed in hotels from October 11 to 13, we were very sorry! We booked for two, the room had three beds; the carpet in the room was very dirty, the plumbing was rusty, it smelled of sewage; there were no shelves for a bag or hooks for outerwear in the room; my husband opened the balcony on the first evening, and there was an abyss!!! We have the second floor! There are NO lights, THERE is NO balcony!
We have three phones, they were charged in turn., because there is only one outlet, there is no cabinet or shelf under the outlet!! To turn on the kettle, you need to disconnect the refrigerator from the network, but first move it away!There's also one outlet; It's a shame to talk about breakfast at all!! The food is disgusting; the coffee machine is hidden behind the bar! The toaster was plugged into the socket themselves; at full boarding - two waiters (if you can call them that), who, when cleaning the tables, openly ate fruits, food from the table! Shame, the staff is hungry, not professional! My husband went out to smoke in the morning, the ashtray is full of garbage, but there is a red carpet!!! I will not recommend it to anyone!
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Дмитрий Кондратьев
Level 5 Local Expert
February 12
One of the most comfortable and cozy hotels in all my travels. Very convenient location! Everything in the hotel is immersed in the atmosphere of the east from the very entrance.
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Екатерина А.
Level 4 Local Expert
March 12
We took a standard room for 2 nights. The price doesn't match the quality at all. To begin with, the maid threw all our food out of the fridge, thinking that it was left over from the previous guests (probably). The refrigerator itself, by the way, did not work at all. As a result, for the future, we were offered to simply put food in some kind of refrigerator on another floor. There is no convenient outlet by the bed, the only mirror in the room is on the opposite side of the room from the entrance (although these are small things, okay). The shower didn't drain, at some point you start standing in a mini tub, which then drains for a very long time. They asked me to fix it, but nothing has changed. The air conditioner either worked to warm up (the standard is about 28 degrees for all rooms) or did not work at all. As a result, it was very stuffy and hot in the room, and nothing could be done about it. Since there was no window in our room either (it was nominally there, but it faced a dark staircase and would not open). They paid about 8000 rubles per night. Frankly, money is wasted.
Although there were advantages too - the breakfast was very pleasant and tasty. And we checked in a couple of hours earlier than announced, thanks for that.
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Галина Наумова
Level 14 Local Expert
June 7, 2024
I highly recommend it, the staff is polite, you feel like a dear guest))! Everything is clean, tasteful, and a great breakfast. There is a hammam, sauna, swimming pool, gym! The main attractions are within walking distance.
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Дарья
Level 6 Local Expert
January 12, 2024
The hotel is stunningly beautiful. Modern. It is located in a very convenient location. The main attractions can be reached on foot. We lived in a suite! Wow! Wonderful atmosphere 👍Lived for 4 days, of course it would be possible to change the bed, but the towels were changed daily. The breakfasts are delicious, the choice is small, but there is. The feeling of the hotel is the best 👍
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Айдар Ильясов
Level 30 Local Expert
November 12, 2024
A normal hotel, nothing special. The rooms are not large. The breakfasts are good. The spa area is very small, always occupied by guests with children. This makes it noisy and uncomfortable. The sauna was not working. Only the hammam worked.
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Александр В.
Level 4 Local Expert
June 23, 2024
Nice hotel, decent breakfasts, bathroom and room are clean. Very helpful staff, ready to help with any question. Unfortunately, there were some everyday difficulties. On the day of arrival, there were problems with the light, after which wi-fi was turned off in my room and it took the staff several hours to repair it
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Светлана Симакова
Level 5 Local Expert
May 22, 2024
A pleasant hotel! Convenient location, easy walking distance to both Registan and Gur Emir Mausoleum and others. The rooms are spacious, cozy, everything is clean and tidy. Not a bad SPA. I recommend it!
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Кристина Кристина
Level 8 Local Expert
November 22, 2024
Pleasant atmosphere. It's cozy and quiet. There is a sauna a hammam and, not least, a warm pool for children is ideal
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Дмитрий Коптельцев
Level 13 Local Expert
March 23, 2024
Of the advantages:
The location is ideal, near the park, near all the sights and near the best places in the kitchen.
The architecture of the building is very beautiful and the rooms are huge.
The breakfast is delicious and is updated every day
They always put some water in the room
The pool bowl is made by very cool craftsmen.
On the downside:
The rooms can hear sounds from the hallway on the ground floor.
The sink and shower were clogged, done the second time on the second day.
The saloon with a swimming pool is open from 8-20:00 at the same time, if you do not warn in the evening, they will not even turn on the light; The saloon will be cold, and the hammam will only start to give steam.
The pool water is too warm +35
In the pool showers, do not undress, everything is visible in the middle, and there is no latch in the toilet.
Room passes are given one piece, if you ask, then the second one will be given reluctantly from a pack of new cards.
The coffee machine is broken at breakfast-this is the answer you can get, but if you ask politely, you can always get delicious coffee.
The cleaners may not say hello.
I put 3 tk the price and quality did not match.
The owner who spent a lot of money on location, design and materials probably doesn't even know how many mistakes the builders made, ruining almost everything (
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Екатерина Солдатенкова
Level 15 Local Expert
January 13
The room is not ready for guests to move in: no one has lived in the room for a long time, so the air is musty, the room is dirty and dusty! the room for two is equipped with accessories for one, there are no slippers, there are no perfume accessories (it costs six bottles of body lotion)
The room is technically defective: the shower drain does not work, the water from the pan does not go away at all, it overflows. The shower watering can is not working: water is pouring out of all the fittings.
The staff doesn't really respond to comments.
The second building has no elevator!
The breakfasts are normal.
Good location of the hotel.
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Александр Андронков
Level 13 Local Expert
July 18, 2024
Normal. There are better ones, but there are worse ones. The room is quite large. The balcony is 30 cm wide. Cleanly. Everything is there. The pool, sauna, etc. were included in the price of my room (deluxe). I liked everything except the footman, whose services I highly recommend!
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Михаил Степ
Level 11 Local Expert
June 25, 2024
Great hotel, great location, great staff. We enjoyed the visit. We recommend staying here!
Breakfast is European.
The pool is cool and so is the hammam.
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Aleksandr Andronkov
Level 13 Local Expert
July 11, 2024
Nice hotel. There was a deluxe room with 1 large bed, the only thing missing is a lounge chair with a table, for $ 95 per night, you could think about it. Otherwise, everything is fine. There is a balcony with a view of the alley, bathrobes, shower accessories, everything is there. The breakfast is good, there is a choice. The pool is small, not for passing the standards, but it will cool down enough, there is also a sauna, in my room it was all included in the price. The street teeming with different cuisines is about 15 minutes away slowly. The staff is super friendly.
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Ekaterina T
Level 6 Local Expert
May 14, 2024
We stayed with a group of 8 people at this hotel from May 1 to May 3, 2024. 6 standard rooms . All rooms in the building have no elevator!!! (3rd floor) , complete lack of sound insulation . In my room, in the bathtub, there is a terrible smell of rotten sewage- as if someone died((. And the most terrible thing is the view from the window - to the construction site, all 6 rooms have this view and work begins there from 7 a.m. You can't open the curtains. It is not possible to sleep.It's a nightmare(. The breakfasts are very poor. On the first day, they baked rolls, on the second day there was not even any baking (4 stars, right?))). There are no cold pancakes with or without cottage cheese , and the cheesecakes are icy.. Of the advantages: the location and the pool with sauna are good. For a moment, we booked and paid for all 6 rooms in January. To my question - did you really give us all 6 rooms the most terrible - with a view of the construction site, although you have normal rooms, the employee replied - well, someone has to live there?)). We traveled all over Uzbekistan, all the other hotels were great and cheaper. This hotel is clearly overrated and not friendly to guests. For such a view, for such a smell in the room, the hotel should apologize and make some compliments , but here people forgot about hospitality. Only the thirst for profit..I do not recommend it!!!I am attaching a photo from the room. There are also videos with punches )).
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Гришин Григорий
Level 10 Local Expert
February 25, 2024
Excellent hotel, convenient location, helpful staff. Excellent large rooms, Ivi, Kinopoisk, okko are installed on the TV. There is a small swimming pool, hammam and sauna, after a day tour it helps a lot))) a good enough breakfast, everything is fresh. I recommend
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Марина Марина
Level 5 Local Expert
January 14
It's a terrible hotel. Reception: we took our passports for registration - come back tomorrow, the second room key - come back in an hour. Changing the number is only a scandal. They asked for an extra blanket-they weren't supposed to, but they brought it later. There was no wardrobe for outerwear in the room. There's nowhere to hang your clothes in the bathroom. The only advantages are the location and good breakfasts.
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Олег Титов
Level 19 Local Expert
May 19, 2023
A hotel in the center of Samarkand. The room is clean, well equipped - bathrobes, slippers, hygiene products, everything is there. Excellent air conditioning. Our room was on the ground floor. I went out on the road. There is no noise at all. The breakfasts were a little pumped up - the restaurant was not working and it seemed to us that they were delivered ready-made. But there was enough food - sausage, vegetables, fruits, fried egg, sausages were fried in the vending machine. Very helpful staff - ready to help with everything. We really liked it.
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Ирина Гуреева
Level 9 Local Expert
June 29, 2024
Everything is great! Cleanliness, good breakfasts, very polite and courteous staff. My husband and I are delighted with Uzbekistan. Prosperity to the country!!!!
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Ирина L
Level 14 Local Expert
May 23, 2023
A wonderful hotel. Corresponds to the declared stars. Large, comfortable rooms with a comfortable bed, tea and bathroom facilities. Everything is clean, cleaning every day. The windows of our room overlooked the boulevard, but the noise of the cars did not bother at all. The breakfasts are delicious and quite varied. The staff is polite and friendly. The location of the hotel, on the boulevard next to a wonderful park area and historical attractions, adds advantages. When choosing a hotel in Samarkand, we recommend. We would definitely stay here on our next visit to Uzbekistan.
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Светлана М.
Level 3 Local Expert
March 6
Thank you so much for a pleasant time! Very helpful and attentive staff!
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208899 Наумов
Level 3 Local Expert
June 18, 2024
A wonderful hotel! Very clean! The staff is friendly! The breakfasts are excellent. All the sights of Samarkand are within walking distance.
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Александр Демин
Level 8 Local Expert
November 17, 2024
Great hotel, great staff! The stay left the best memories!
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Светлана
Level 6 Local Expert
March 21, 2024
The hotel is great. The pool is very warm, the sauna and hammam are super. Everything is included in the price. 4* exclusively for the cramped bathroom in the room, while the room itself is huge. If there is a pool and bathrobes in the room, there are only two uncomfortable hooks in the bathroom, there is nowhere to dry things at all, and the bathtub is leaking, a puddle on the floor. If it wasn't for that, it would be 5*. The breakfasts are excellent.
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Инкогнито 7341
Level 5 Local Expert
November 16, 2024
Everything is super, the pool is cool, the breakfast buffet covered all our needs
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Надежда Йылмаз
Level 5 Local Expert
July 15, 2024
The hotel is clean, the staff is helpful. I really liked it here. The location is excellent. Registan is within walking distance.