Cosmos Telecom
325 reviews
November 4
The connection is wonderful - the master ran the cable perfectly and quickly in difficult conditions (old house + new renovation). I explained everything, told everything and showed it. The Internet is fast. Work order 906545
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July 23
I would like to express my gratitude to the company's specialist for the work on connecting the second TV. the work is done professionally, the master is friendly and polite. thank you very much. order 887434.
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July 24
I have been using the Cosmos Internet with a tariff of 100mb/s for 3 years. The office is incredibly dubious, but in order. We connected the Internet from the dashboard from the vestibule / floor, despite the fact that not every house has this Internet. Hemorrhoids may start if no one has installed this provider in your house. They give out a modem in the tariff, which works quite well. The first year as a new subscriber for half the price, which attracted me among the list of providers. Then you can re-register for someone from the apartment and get another year. For the full cost, the Internet is unreasonably expensive, then I'll tell you why. The connection disappears absolutely every month, sometimes even several times a month. Frequent accidents that are repaired for an hour or two, and sometimes all night. I have never seen the Internet so unstable. No one will compensate you for the loss of the signal, well, and fix your problem too. Just sit and wait like a woman at a broken trough, because in an hour or two it will work again. And if the problem is at night, then they don't work there at all and wait until morning, that's a joke. When handing over the equipment, in order to say goodbye finally, they billed me for a small 1.5-2m lan cable, which I did not bring. I had to pay 5 rubles on the spot. I recommend considering another stable provider if you don't want your Internet to be constantly lost. I haven't had any promotions or offers in three years.
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3
June 14
I have been using this provider for more than 5 years, finally there was time and we terminated the contract.
Let's start with a limit of 20 megabits of outgoing speed due to the equipment installed in the house, the equipment has not changed in 5 years.
Very frequent failures, technical work, and in case of bad weather outside the window (rain, wind), the signal immediately deteriorates.
When connecting, they gave out a cable, I did not use it because there was no need, but when the need arose, it turned out that the cable was not working, the technical support said, "this is your problem." And when handing over the equipment, they demanded to hand over this cable (in order not to take the equipment home again before the arrival of the master, he paid 5 rubles on the spot for the initially non-working cable).
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4
May 26
There are no advantages, I have been using the Internet for many years. There have always, ABSOLUTELY ALWAYS been problems with the fact that the Internet periodically falls off. But lately this has been happening steadily at least once a day, which is very annoying, since I work remotely and it brings me great difficulties. They have already tried to solve the problem many times, and there is no benefit from it. A discount was made on the tariff, but what the hell is it needed if the Internet did not work stably before, and it does not work now. I will change the provider, because it is already impossible to tolerate!
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6
1
July 17
A poor company with regular monthly and, as it turned out, eternal, like Lenin, loss of Internet signal. Once a month, the Internet disappears in the midst of work with enviable stability - do not go to the grandmothers. This is the business card of the company and, like the cherry on the cake, the lack of a 24-hour support service: she is probably so good that she does not want to hear a lot of "new things" about herself. Guys, you are shameful, hacky and unprofessional and you are absolutely not worth the money that you take from the people. One star is too much.
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3
June 10
I could have given less than one star
a terrible attitude and internet connection for both students and any people
I connected it to the comanath, bought it from their router
for a month or two, it was good after which every 3 hours, and sometimes 5 times in 30 minutes, he asks to log in on the site. Tech support advises either to restart the router or it is denied that they provide Internet connection only via cable. So why do you sell routers if you can't provide the services that are required of you??!!
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4
June 24
I contacted the support service due to the lack of Internet, the subscription fee was paid in full the day before. I wanted to find out the reason why there is no Internet, they promised to contact me, but they never called me back. I would like to get an explanation of this situation. Why has my question not been resolved and why, observing the terms of the contract, did I not receive the service that I paid for??? And why was my appeal ignored?
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5
March 31
Andrey
I have been using COSMOS Telecom Internet services using Docsis 3.0 technology (the "Speed of Light Forever" tariff is 300 Mbit/s) for a little more than 3 months.
I am generally satisfied with the quality of the Internet. There were absolutely no problems with the stability of work during the specified period.
In terms of Wi-Fi speed: 1) at 5 Hz next to the router and provided that all other devices are offline - about 300 Mbit/s, i.e. with a slight rounding as stated by the tariff (if other devices are connected, it will be less); 7 meters from the router through one concrete wall and several cabinets - 85-125 Mbit/s; 1) at 2.4 Hz - 25-40 Mbit/s (but exactly the same thing happened at this frequency with all other operators that I used).
Of the advantages, I can also note the period of temporary blocking - 60 days (sometimes 2 times less).
I would also like to thank the employee of the company who was involved in the connection - he brought the cable into the apartment not in the way that was most convenient for him, but in the way that was most optimal for me, taking into account the repairs already made.
I recommend.
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1
4
October 25
The biggest mistake is connecting this provider. Everything was not bad at first, but the further, the worse, the Internet disappears for 10 hours, the speed drops to 300 KB/ s for the third day. If you have a desire for a second to still pay them money for air, then it's better to think about it and in the future, for this money, take your mother to a restaurant. The worst.
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September 8
As a rule, the declared speed is present, +- 20% floats, BUT the router that they bring is not even for sale anywhere, some kind of village, neither add DNS, nor turn off the light bulbs on it! I connected the Xiaomi router to it myself, and then the speed became higher and the Internet was better! a router with a coaxial input is a specific thing, but there is no desire to tolerate it, it belongs in the trash.
I hope to connect the twisted pair as soon as possible! Chichurin Street
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March 24
I have been using it for almost 7 months, I used only the Internet in the dorm for services. I am glad that this particular provider has signed up for the contract at all, because the services are cheaper than other providers, and they will also give you a free router that sells as much as 400 rubles in the store. And this provider constantly arranges promotions, but I have not seen any discounts. And they also have their own application that is convenient to find out how much money is left. The Internet speed here is generally not bad for me, so I use 4 devices at the same time and each reaches a speed of almost 80 megabits per second, and if one, then it has already reached over as much as 300 megabits per second, which exceeds what is under the contract, and of course I am glad that I signed a contract with her
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5
September 10
Probably the only provider that can provide such a huge speed for such relatively little money.
If there is a choice between space and some other provider, the choice is definitely for space.
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2
October 11
I have been using it for a very long time, But lately that the Internet that wi-fi is simply missing from the word in general, what we pay money for is generally unclear, programs change how they want, you just get used to one channel, others appear you come home from work in the evening you want to watch something over the Internet it is impossible to use wi-fi is missing
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March 25
In general, everything is fine, signal reception is good, the problem is speed. Up to 300 mbit/s is really "up to", it used to happen that you can't upload videos on YouTube, it's clear that this is an artificial decrease in speed from the provider, but I would like at least not lower, today, the minimum 100 mbit/ s at peak and 300 put when few people use the Internet
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2
March 20
I've been using it for a long time, probably 10 years. There are practically no cases of "breakdowns on the line", adequate technical support, a lot of bonuses in the form of free modules, discounts on connecting additional TVs. They themselves offered to change the router to a modern one. It is also convenient that you do not need to pay with cash with the master, and the money is debited from the account
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1
1
March 22
I do not recommend using the services of this provider. Constant Internet outages, accidents, equipment failures.
Problems are not solved in any way.
There is no operator on duty, that is, if something happened after 23:00 with their network, then they will start to solve it at 9:00, and that's not a fact.
They turned off the Internet yesterday at 22:46, and although it was still their working time, no one began to sort anything out. As a result: there has been no Internet in total for more than 15.5 hours, no one solves the problem, technical support responds with a memorized text, which apologizes for the inconvenience. I don't need an apology, I need the normal quality of the service provided. And I want to note that the tariffs are not the lowest in the market. We will change the operator, we no longer have the strength to rub it. Just nerves and problems.
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6
January 23
An excellent provider, I have been using the services almost from the very beginning. Recently, the equipment was replaced with a more modern one, free of charge. Excellent high-speed internet, digital and smart TV, and access to the TV app on all devices for a fairly small fee. He recommends it.
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3
October 1
I would like to express my gratitude to the specialist in connecting cosmos TV Tikhanov E. E. Quickly connected, explained in detail.
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March 24
A wonderful provider! The Internet is great and the cost is very pleasing. We have been using it for several months - there are no complaints. +kind and friendly staff.
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1
1
March 20
Hello everyone, I would like to share my impressions of space.
When I signed up to install the Internet from space, their employee came to my house, started laying cable, setting up a TV and so on, very competent and polite people work in this organization. Before that, I used another provider and was very unhappy with it!!!! I wish success to this organization. (Cosmos TV)
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2
March 27
We use the Internet from Cosmos, compared with previous providers, the speed of Space is much higher, the price is lower. We connected it as quickly as possible, because Space has already been carried out in our house.
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2
December 16, 2023
Absolutely disgusting quality in everything: the speed and quality of the Internet, service, and employees.
The Internet works tolerably well only in a room with a router, five meters away, everything seems to be in the wilderness. The Internet may be turned off indefinitely, and there may be no reason for this.
It is impossible to resolve any issue remotely. They always require a personal visit to the office, and only the person who signed the contract. I want to remind you that the 21st century is the century of technology, when processes are simplified. Immediately, they are only complicated by an incredible amount of unnecessary papers.
I do not recommend this provider to anyone, the time spent, the effort, the nerves.
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14
January 30
At the end of the year, the validity period of the promotional offer was coming to an end. They offered a 30% discount on the full cost of 40p, which is expensive compared to competitors. My request to connect me to the current promotional offer was refused, explaining the refusal by the fact that the promotional offer is for new customers. I understand the company rules and all that. But because of these rules, I switched to a competitor, although I was not against remaining a customer of space on the new tariff
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1
December 25, 2023
I changed the modem. On a day off, the waiting time in the queue is more than 20 minutes, three specialists work. Everything is clear, polite, accessible. But the number of "pieces of paper" must be reduced - the act of delivery, transfer, acceptance, act for act, and all in 2 copies) the 21st century, well)
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3
March 24
I switched from Beltelecom to Space. The tariff is almost twice cheaper than that of their competitor. The specialist drew a line from the dashboard to the apartment for free and installed a new router. During the observation period, the speed and stability of the Internet corresponded to the tariff (200 megabits per second and above). I have never regretted that I switched to Space, thank you for your work.
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2
July 14
10% of the stated speed, is that what you want? Then you're welcome to Cosmos TV over the Internet, but there is a second option, connect the cable and take everything from life!!! Make your choice!
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1
March 20
Excellent service. We arrived, quickly installed, competent staff, everything is fine) the Internet speed is high, without any significant interruptions
I was very satisfied
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1
January 17
The disgusting quality of the services provided. Free Wi-Fi in fast food will work better than any tariff that this office can offer. The New Year's campaign attracted with its lucrative conditions, which, in practice, turned out to be a banal blatant lie. During my short-term use of Kosmos services, I managed to encounter an "accident", and then successive costs, sagging and just a slow Internet connection. I do not recommend it
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7
3
November 4, 2023
After more than 3 years of cooperation, I was finally able to break off relations with this desk. And there is no other way to call it. For 3 years they tried to fix the Internet for me... When they realized that they were powerless, the support employee generally said that they guaranteed to work only on the internal resources of cosmos-telecom (their website, for example) and could not help me in any way. Talking points in the call center and technical support are useless. All they can do is advise you to restart the router, and if it doesn't help, they will appoint a "specialist" who doesn't even understand Windows 10 and can't figure out how to go into the settings.
Now I use another provider and I can't get enough of it. There technical support is able to configure the router REMOTELY! You don't need a knock with a bunch of talkers and a week's wait for the master. A call, 2 minutes and everything works clearly. The cosmos has never dreamed of such a thing. I will not name the new provider, so as not to be considered an advertisement. But I put cosmos telecom a fat minus and based on my experience, I highly do not recommend it.
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15
February 2
Super technical support and maintenance, so that they come and replace their non-working equipment, I have to pay for the departure of the master, this is aerobatics , a buggy modem in which wifi is constantly falling off is considered working for them , and they guarantee the Internet only via cable it turns out that no one said that when connecting this, technical support except about rebooting The modem does not know anything
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8
1
October 15, 2023
I express my gratitude to the technical support service and the visiting employee of the company Anton Omelyashchik (15.10.2023 changed our modem, order-order 800184)!
I explained everything and consulted. Replaced the otvetviteli.Only the best impressions remained!Internet speed has become much better!Thank you from the bottom of my heart!Write Anton a bonus, please! :)
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1
1
March 24
A very good operator, I recommend it to everyone!!! Good Internet speed, adequate operators. They respond to the user's request in time. The Internet speed corresponds to the stated one! Thank them very much!
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1
October 25
The Internet is terrible. The support staff is selected based on the ad.... They don't understand what they're working for..... The Internet is just terrible. I'm just in shock.
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February 29
I used their Internet. I liked everything, everything is fine, one joint in 1.5 years for 3 hours.
Support is responding. The competitors got a more favorable tariff, they went to a meeting and gave me a discount. Thank you, Cosmos TelecoT (that's how I read the last letter), but I'm moving.=)
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1
October 4, 2023
At one time we used this provider. Everything was fine. The only thing is, due to the peculiarities of the location on our stairwell, the provider's Space cables, third-party apartments were connected to us. Net, of course, from the number of connected, "lay down", we had to periodically call a "poor" technical specialist who knew about our problem. We decided not to pull the tech.Space specialist and reconnect to Beltelecom (another laying of cables). But Cosmos and Beltelecom are equally excellent providers.
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1
October 9
Cosmos Telecom is the best! We will be waiting for the return of the TV channels "House of Cinema, Our Film Screening".
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1
April 24
Positive: The cost of services
Cons: The quality of services. There have been regular failures on Sukharevskaya lately. There is no Internet at least once a week for an hour or more. Because my wife and I often work remotely - it is very annoying. We'll switch off.
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4
August 15
In recent weeks, the Internet has been turned off, they say that they are carrying out repairs, but without notifying anyone, they break the Internet thanks cosmos
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1
September 1, 2023
Лет 10 назад был абонетом космоса.Отключился потомучто надели чутли не ежемесячные дорожания тарифов, да и ты было так себе.Перешел на атлант телеком(сейчас он А1) в принципе не жалею 140 каналов и интернет 100мб(который кстати соответствует) устраивает.Сомневаюсь что у космоса заявленные 300 мб есть.Плюс на А1 вам дают 2 бесплатных номера телефона с безлимитным интернетом на все время пока вы абонент.Да и в целом интернетом и ТВ доволен.За 10 лет мастера вызывал 1 раз Ито был беребит провод.Тв очень очень редко подвисает,с интернетом вообще проблем непомню.И все это за 39р.Новым абонентам по-моему и дешевле на 6 месяцев.
3
1
March 29
Everything works well, there are no comments, an excellent mobile application, I would like to wish you good luck, develop and not raise prices for services, thank you!
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July 6, 2023
Как театр начинается с вешалки, так любая организация работающая с клиентами начинается с очередей! Но здесь очень грамотно распределили пространство и с помощью электронной очереди ты не дышишь в потную спину, а присев на диванчик ожидаешь! + грамотные специалисты, всегда могут сделать интересное предложение, от которого тяжело отказаться!
4
August 26
During the connection, tariffs are sold that are not needed, now you have to pay 10 rubles more for a whole year. The sediment is so-so
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March 24
We used the services of Cosmos for a long time in a rented apartment, where the hostess already had it connected. The Internet speed was pleasantly surprised, no other provider in Minsk provides such quality!
We wanted to connect to ourselves, but for good speed and the price was appropriate. I was lucky enough to see an advertisement in the city that there is a promotional offer for new subscribers to connect at maximum speed on very favorable terms, and we left a request for connection in the last days of the promotion.
We use only the Internet, without TV, the speed is on top!
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September 1, 2023
Пока что это самый ужасный провайдер… Качество связи просто ужасное. Раз в месяц какой-то сбой, однажды позвонил в службу поддержки, мне объяснили, что сбой произошёл в связи с тем что модем был включён в сеть больше 21 дня… как это работает я не понимаю) что бы отключится, нужно заявление писать онлайн, отправлять куда-то… не рекомендую работать с данной кампанией… Белтелеком даже рядом не стоял, хотя по Минску достаточно других организаций… советую поработать над своим сервисом и качеством связи
8
September 28, 2023
The Internet is not stable, there are constant problems with the connection, compared to byfly it is more expensive and the quality of service is worse.
The Internet disappeared again, today at 23:01, I decided to dial tech support to resolve the issue, since I work remotely, the robot replied we work until 23:00 all the best, and I don't know what to do and where to go, as if they threw money at me😂
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3
March 9
Take off the year of the contract for the Internet and television, these are exhausted nerves, television is working and not working, the Internet is also working. Tech support responds that everything is stable with them, but no one has figured out why I don't work.
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4
March 25
Excellent service and technical support. The equipment is of high quality. The staff is polite.
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March 24
I was very glad to get to this company, there are no problems, we arrived quickly, we installed everything, I use it with pleasure
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1
August 20, 2023
Прекрасная команда. Идут на уступки, звонят и решают Ваши проблемы. Все согласовывают. Спасибо Вам и извините если, где-то с кем-то была резка. Все мои вопросы решили четко, быстро и вежливо. Спасибо за Ваше терпение. Работка у Вас не из лёгких. Добра Вам всем. Ещё раз СПАСИБО.
3