Credo bank

3.0

76 ratings

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Хромов К.

Level 6 Local Expert

I'd say it's a strange office. I came here on a Saturday to find out the situation with issuing my card. There was only one window open, that of the cashier desk. The lady at the desk was unable to answer any of my questions and repeated her mantra, "You need to go to the operator at the branch office where you ordered the card." Unfortunately, she could do only cashier operations, as I understand... So consider this fact before going here on Saturdays. I have no questions about her but a few for the management: 1. Aren't your branch offices in the same system? Shouldn't the data be stored in a common database and be available at any branch office? 2. If this office has only a cashier on Saturdays, please specify this info in popular reference systems so people would not waste their time, coming here for operations other than cash transactions.

Level 23 Local Expert

Less 0 service

Гамаюнов Евгений

Level 12 Local Expert

The staff were polite and helpful, there were no problems with the service, even they understood me in a broken mix of Georgian and English. If you walk a couple of blocks further, there is a Credo for expats, they speak Russian there, this needs to be understood and taken into account. In general, the department is excellent, the service is fast, but someone does not speak Russian, this is another country and this is quite normal and understandable, I will come here again, yes. Absolutely sane employees who can help if necessary.

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Даня

Level 15 Local Expert

Overall, it's good. I have not met any Russian-speaking employees. English only. The card was issued quickly, but they said that it was necessary to make a deposit of 200 dollars. Which in the end turned out not to be necessary. So don't agree. In general, it's better to go to the expat department, it's not very far away in a couple of blocks. There are a lot of people there, but they will solve absolutely any issue.

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Вера Ч.

Level 5 Local Expert

The card was issued super quickly. The girl is sweet and polite and explained everything clearly in English, although I speak English poorly. There was no queue. Annual debit card service is 50 lari and 1.5 each month. a deposit of 200 lari is made for 3 months (as of 11.5.24)

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Liza Sokolova

Level 7 Local Expert

Terrible bank and service, a card has been issued for a business account- every time there are delays, for at least six months, they say an average transfer is 3-7 working days, in fact 3 weeks - a month!!! If possible, go to another bank, anything but a credo!

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Ирина С.

Level 3 Local Expert

To be honest, I'm shocked by the tech support. I tried to explain the problem, they stubbornly answered the wrong question. While I was trying to reformulate it again and writing a message, the operator just closed the chat like, "it's not clear, goodbye, I've answered everything." It's a shame :(

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David Pulffy

Level 14 Local Expert

There is a bank branch for foreigners. There you will be able to open a debit card in 2 days, if you have proof of income. An inexpensive tariff for a Mastercard card. They speak Russian.

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Vaso Prokofiev

Level 2 Local Expert

By bank: Minuses: Constant problems, then the card will be blocked due to a debt of $ 3 for a taxi, then something else, $ 100 was transferred, $ 100 of my money is on the card, as a result, the lock (flew into Tbilisi at night) Positive: they open an account for everyone, cheap service Until the bank's policy is changed 3/10, otherwise you can use it, but step to the left, step to the right - blocking the card.

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Артем

Level 6 Local Expert

The only bank that does not have a crooked face, opens a bank account, but everything is very long, I would say very long, so get ready to leave 2 or 3 hours there, the whole problem is in their program, which constantly slows down or freezes, I say hello to the IT department of this company, you eat free money, hire yourself normal employees that will set everything up fine!

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Дарья Р.

Level 3 Local Expert

In January 2025, the docks were quickly submitted, and the card was ready 3 days later. Lovely staff, both Russian-speaking and English-speaking. Those who talk about Russophobia are just crazy downers who believe that they should be kissed just for their existence.

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Григорий Козлов

Level 5 Local Expert

It is this department at this address that is one of the worst, especially the employee with dyed hair, openly expresses dissatisfaction with Russian speakers. I am Georgian, my wife is Russian. While they were waiting in line, he told the employee sitting next to him in Georgian that he did not want to receive Russians.

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Анна З.

Level 2 Local Expert

Collective farm bank. The personal manager on the platinum visa card responds once every 2-3 days. The concepts of service and customer orientation are, alas, not about them

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Ольга

Level 7 Local Expert

There is no negativity. I opened the map in Kutaisi. I didn't meet any queues or indifference. On the contrary, benevolence and a desire to help. No approval is needed, as no documents were required, except for a foreign passport and a local SIM card. Before that, there was a refusal at TBS, although all the documents were provided there. The card is multi-currency, the cost of annual maintenance is 65 GEL, which is cheaper than in TBS. I take off one star for the fact that the card issuance period was extended, I was almost left without a card, but again, due to the fact that the staff really wanted to do everything well, the card was received.

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stpaul

Level 20 Local Expert

A very slow and rude employee in the currency exchange. We stood for 32 minutes, although there were only 2 clients in front of us. At the same time, the service was refused, because they did not take the ticket in the queue, although the customers in front of us did not take it either. And how to understand that this coupon is needed if a small terminal is standing at the window of the operating room in the other side, where there was no staff at that moment either.

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Максим

Level 4 Local Expert

I was in this office on 05/23/2025, the male employee at counter number 4 was very rude and responded extremely reluctantly (Such people should not work with clients, especially in banks. The female employee at the checkout was very pleasant and sweet, thank you for her help with everything.

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Екатерина

Level 12 Local Expert

A strange bank, poor contact with customers, wrote several messages to the mail (( no reply, no greetings, how to contact them?? I can't log in to the mobile bank, the SMS is coming to the other phone number, how can I change it?

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Level 8 Local Expert

I applied to the office on Chavchavadze, waited a very long time for my turn and then got into the 5th window, the girl took a very long time to issue an invoice to me and then messed up with the documents. The next day I had to go to re-sign again. There were also problems logging into the Internet bank because the SMS with the password did not come, it turned out that the girl at the branch did not connect to the Internet bank in the new documents. 🤦🏻‍♀️

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Дмитрий П.

Level 4 Local Expert

Good department, friendly staff. It is small, but with a normal work schedule, there is an ATM inside and there are no queues (although maybe I just didn't find it).

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Карина Дарбинян

Level 3 Local Expert

They treat their customers horribly, they waited in line for 2 hours at the office at 16 Chavchavadze Street, they have a system with electronic numbers, while they were waiting, those who came later passed by, those who came to open an account and issue a card received the fastest service, in fact they were allowed to pass without a queue, empty numbers also fell out, there were no people under them, and time passed as if they were being served. When I got to the employee, in addition to changing the number linked to the card, I asked to set up access to my personal account, eventually I left without getting access, there were a lot of people, there was not enough time for maintenance before closing. I had several people with me who didn't get in the previous day, having sat in an empty queue. Even when I received the card, I said that I would be coming to Georgia for a few months, and the rest of the time I was in Russia. Now the bank has introduced a fee (fine) for non-use of the card, which is 30 GEL per month, and it is not profitable to be a cardholder, despite the fact that I do not live in Georgia permanently. They said that you can open a deposit for 1000 GEL, but there will still be a commission for non-use. When I asked the employee if it was possible to change something, is it possible to refund the money that was written off, because I was not aware of these innovations. He just grinned and said that there were a lot of people like me. Kapets, I wanted to write a statement, but I realized that it would just be thrown in the trash, because they wouldn't even tell me whose name to write in.

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дина д.

Level 3 Local Expert

The most finished bank in Georgia. If you want to wait for hours and receive incorrect information, not be able to receive your own money on time, then you are here!

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НУРИЯ Леонтьева

Level 13 Local Expert

I tried to issue a card, they asked for a package of documents, up to an employment contract. It's good that they didn't take any tests. The girl at the reception talked disdainfully, provided help reluctantly. By the way, to make an application, just an application without confidence in approval costs 50 GEL.

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Дмитрий Савельев

Level 23 Local Expert

Quickly and to the point.The card will be opened to foreigners quickly (30 minutes)if you have a local SIM card.But the nominal one will have to wait 5 days.

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Александр П.

Level 4 Local Expert

Nothing works in this bank, the staff cannot help with the simplest questions, every second operation in the application is flawed, the support simply does not respond.

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Mikhail

Level 8 Local Expert

They issued me an invoice in half an hour. It was in June 2023. Polite guys work in this office, they look professional.

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Pavel

Level 19 Local Expert

A good bank, expats can issue a card, open an account for personal use and for business. I definitely recommend it

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Kseniya

Level 11 Local Expert

Despite the schedule of working hours on Yandex. maps and on the bank's door, when I came to the bank at 2 p.m., the bank was closed. At the same time, there were no announcements on the bank's door that it was not working or there was a break.

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Антон Ваньшин

Level 12 Local Expert

I waited in the office for 40 minutes, what do you want to hear? The card will be ready in 3 to 5 days, does the girl at the reception not know this?

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Дмитрий Мирный

Level 9 Local Expert

We were served normally.they told me how to pay the traffic police fine.

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Валерий б

Level 9 Local Expert

Slow service, hour-long queues with a small number of people

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Илья

Level 14 Local Expert

you can withdraw any amount of cash from the card. for this + for the service minus 10 long, unqualified, not understanding what the workers are doing

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Дмитрий Иванов

Level 9 Local Expert

Fast service.

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Ella Osipova

Level 25 Local Expert

They cheat with the course, one thing is written, and then they say another

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Leyla A.

Level 2 Local Expert

Is this bank reliable? otherwise, everyone writes about how they are greeted or escorted

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Степан Ч.

Level 7 Local Expert

It takes a long time to make out. However, the staff is generally friendly.

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Руфи Дива

Level 3 Local Expert

All 👌 the card was quickly opened

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Level 9 Local Expert

Bank from the word bank — people come in and don't come out for hours. Two windows are working in a sluggish mode.

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Level 5 Local Expert

Keep in mind that in Georgia, part of the population does not know, or pretends that they do not know Russian and will speak to you in broken English.

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Denis V.

Level 17 Local Expert

It's been a very long time

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Credo bank

39 reviews