De factum
113 reviews
December 6, 2024
Nol service
January 25, 2024
Worst experience of a pediatrician we have had. No professional treatment for children.
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January 9, 2024
They make fast and accurate tests
April 23
Wonderful competent pediatricians, Lyudmila Turkina, Natalia Gracheva. Girls are great at taking blood from babies the first time. The clinic is clean, there are interactive walls with toys for children.
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February 11
There are many specialists of various profiles, fresh repairs and equipment, BUT the qualifications of doctors are low, as soon as it comes to treatment, the doctor did not see a reddened and swollen throat at the ENT appointment, although the child was coughing, and the pediatrician prescribed nasal drops with a strong side effect, and even then, without a single thought, she prescribed us via telegram antibiotics without seeing the child, but only with words.....what if I were an ignorant parent?!? why do doctors need to check basic prescriptions for the treatment of seasonal virus?!?!
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April 15
It's a good clinic. High-quality tests, friendly staff,professional doctors, cozy and clean building. Good luck and prosperity! More grateful customers!
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April 11
Top-level doctors, very attentive, easily find a common language with children. A minus star for the indifferent and rude reception. No hello, no help with orientation, they gave me a doctor's report. Spoils the whole impression. We love our Natalia Evgenievna and Lyudmila Turkina.
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April 14
Very convenient service. Especially when taking tests. A nurse will come to you and take blood tests. For quite reasonable money. The disadvantage is parking. It is unrealistic to park next to the clinic. I have to park further away and walk. The most difficult distance for a pedestrian in the Hospital area ((?
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March 3
Defactum Kids has a convenient location. There are a lot of good specialists working there. We ourselves go to the pediatrician-neonatologist Nelly Usmanova and the orthopedist. We also did drainage massage here. We need to work on the reception. Girls are slow. There are a lot of people in the clinic.
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February 18
I'm very unhappy. Your employees seem to be mocking you. In November, it was necessary to give the child an analysis before dental treatment, I called to find out if there was one, they said there was. We arrived, and they tell us there is no such thing, go to the allergocenter. OK, we found another clinic and did everything we needed to do there! But yesterday we were sent back to your clinic to do another analysis, again, I specifically called to clarify everything, plan the day and not go in vain! They said they were accepting until 13:00, come quietly before that time. We arrived at 12:20 and what happened in the end? We were told that we were late, taking tests until 11:00. Is this even normal? Do you think that I like to just drive, spend my time on the road and money? Then reimburse me for everything I spent! And in the end, you will learn to work normally, to give the right information!!!
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November 19, 2024
Very friendly specialists, pleasant interior, the clinic has a convenient work schedule, there is always feedback, communication, we take tests now only there, we get the results both by hand and electronically (by telegram).
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August 26, 2024
Clean , comfortable , cozy , accurate results and convenient to receive answers , they send themselves when ready . There are several branches in the city , it would be good in the regions if they opened
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February 3
The best pediatrician, Nella Vasilyevna,excellent staff, professional specialists and a cozy clinic. We always go only here
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February 8
Beautiful and well-maintained buildings, they said everything that can be done for children is there. There are conditions, well, the nurses couldn't take tests from the child, they're not that experienced. All analyses are sent via telegram bot as soon as they are ready.
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December 13, 2024
It's a great clinic. Special respect to Dr. Natalia Gracheva. A good and knowledgeable specialist. The head physician is also an excellent specialist.
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August 26, 2024
I didn't like the way the reception was organized. A small hall at the entrance, 2 counters, one cash desk. I just came to take an analysis and I had to wait in line with the children, among whom there were many infants. And I came with a cough to find out what I was sick of... The lobby in a medical center, especially a combined one for adults and children, should be such that it would be possible to maintain a social distance. And it is better to make a separate entrance and a separate pediatric check-in desk. Maybe the doctors are good, but the child will definitely pick up something while waiting for an appointment ...
And also the entrance to the treatment room for sterile manipulations without shoe covers in street shoes. The treatment nurse did not wash or treat her hands before venopuncture. She took a referral from me with a coupon, went to the computer and immediately began manipulating it. But I pricked it very well, the needles are thin, painless - only three stars for this. And the institution needs to work on sanitary rules and regulations
PS. Oh, yes, there are also questions about the registration process itself. At the reception, the employee asks for the first name, last name, passport, open the tg, give the phone. I automatically followed the order... with the hope that I didn't get an employee who would send all my contacts some obscenities, or even worse spam😬 It is strange that the whole network of clinics does not have a normal website with a personal account. But it is even stranger not to train your employees with a polite second explanatory phrase: "We have a system for getting results through a chatbot in telegram, can I help you quickly find this chatbot?". And the pressing question is, what will the clinic do if the tg is closed? Will it switch to WhatsApp?
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7
December 13, 2024
I have been using the services of the laboratory for many years. Always clean, fast, minimum pain during blood collection. The girls are professionals in their field
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December 24, 2024
We visited Laura, went to wash her nose for a week, and the pus was still there. We went to another clinic, where the doctor immediately sent for an X-ray, which showed bilateral sinusitis, prescribed adequate treatment, and after a few days the child became noticeably better. And that ENT was treated using the poke method and didn't say a word about the X-ray. We are disappointed in this institution.
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July 3, 2024
Very good pediatricians, I just didn't like that you wait a very long time at the reception, but the most important thing is a very good environment and everything is clean and tidy, the pediatrician does not prescribe too much, and this is the most important thing for me
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December 12, 2024
The clinic is good. The medical staff is polite. There are many different specialists. Queues for coupons . Customers are treated politely.
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October 5, 2024
When taking blood from a vein after rubbing the elbow with alcohol, the nurse tried to feel the vein with her fingers. After rubbing the skin with alcohol, it is not recommended to touch the vein with your fingers, even with gloves, as this can lead to repeated contamination of the skin area and increase the risk of infection. So I advise you to be careful and watch how the blood is taken, but children are brought here.
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3
December 3, 2024
The girls at the reception are friendly. They will prompt you and send you to the specialist who will help you. The doctors are very good.
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December 29, 2024
4 stars for one doctor we turn to when children are sick. I won't name them, but the doctor is competent, we won't prescribe too much, and he makes fairly effective prescriptions for patients.
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May 17, 2024
The interior and service of the clinic are at the highest level, everything is decorated in a children's style. My daughter was not afraid of the interior and the staff (she is 3 years old). The staff is kind, they will show and explain everything, there is an electronic queue. The equipment is modern. The prices are average, not the cheapest
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April 10
The laboratory is the best in the city and the specialists are good, especially endocrinologist Irina Burieva
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October 16, 2024
We came for a check-up for our son. The girls at the reception are very literate, they explained everything and directed everything. We visited a cardio rheumatologist, so she really scared us. By assigning a bunch of different tests and additional examinations. Fortunately, after that, a doctor or pediatrician. That's how she calmed us down afterwards. Explaining that this is not necessary.
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July 31, 2024
Excellent specialists, a good clinic, we go to the pediatrician of Victoria Parfilova,always competently selects treatment and is always in touch, always helps.
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March 13
Both doctors and tests are all in one place, convenient. Pediatrician Anora Anvarovna has a special job, knows how to find an approach to young children. But for the reception desk, I take off the star.The waiting area, reception, and the entrance to the treatment rooms are all in one room.
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April 23
It's a good clinic. We have all the doctors and the prices are acceptable. There are few queues, as well as a hydro massage with a bathtub.
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June 17, 2024
It is clean, cozy, and pleasant to visit this clinic, of the doctors we know only Olga Vladimirovna. A good doctor, thank you very much!!!
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1
December 30, 2024
All the clinics in the network have a terrible front desk. Two or three aunts will sit down and not lift a finger if the client has a problem.
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September 19, 2024
I can't say about the whole clinic, but our pediatrician Turkin A. works there. Excellent , we really like it , everything is just about the case . The prices are expensive
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May 2, 2024
A good place for analysis is very high-quality services and accurate analysis answers by the way, at the moment they are taking tests from children here and for adults they have opened a branch on Yunusabad c 6 without reaching the gifts, some tests can be passed here and the rest on Yunusabad I advise you
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December 20, 2024
A very good clinic, we are regular customers! The child goes to the doctor with pleasure!
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July 14, 2024
It's a good clinic. Gynecologist Ekaterina Gennadievna is a doctor from God. ENT could not cure the child's throat, only aggravated the condition, the gynecologist helped 😁🥰 only we have seen this) We only go here with our daughter now.
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January 9
There were too many people for too long, and somehow I got there when their computer broke down and gave out numbers. There was a lot of excitement
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September 21, 2024
The rector does NOT recommend Odile Maksadovich, NOT a professional in his field, did not identify the pathology, which is visible to the naked eye
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December 22, 2024
Sooooo ultra-precise and very expensive. Tests for those who do not accept deviations of even 0.1
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March 26
No more footwork, the receptionist is not an experienced girl sitting, the authorities pay attention to the staff
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January 25
A very pleasant customer-oriented medical center!
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November 19, 2024
A mess who is on the record who is in the queue for the 1st and the same doctor
The price is high the service is poor
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February 15
The best. Low prices and excellent service.
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April 6, 2024
A very good and high-quality laboratory!!!good and kind staff, wonderful and caring doctors!!!!
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July 14, 2024
I really liked this clinic, the friendly staff will help and explain if something is not clear, accurate tests, and very competent doctors
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1
August 21, 2024
I recently visited a new branch for children. The reception is not welcoming. Or they have everything according to their mood. And the prices are too high for 10-15 minutes of reception.
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1
May 14, 2024
De Factum kids. Renovated, beautiful place for the treatment and examination of young patients. I am very satisfied with the specialists, I trust only them
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February 17
You need to make an appointment for an ultrasound in advance, but there is a live queue. And even when you've signed up a week in advance, you have to stand in line. What kind of service? Why record if there is a live queue, and how do these two queues even exist?
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December 22, 2024
Good service
Gracheva is an excellent pediatrician
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January 2
Excellent clinic 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
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April 13, 2024
You need to change the patient admission system somehow. Maybe we should split the cash register and the reception, or increase the number of employees. Long queues and long waits! You can spend 15-20 minutes to pay and get to the doctor.
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