The repair is too long, if you want to find out some information, then you need to go there yourself, because when you call the operator and start asking questions, she answers only with the word "I don't know" and with all this, when she was already tired of the questions, she just decided to reset me by saying "wait, we still have a second line" and just reset. The staff is quite rude in terms of communicating with customers. Normally, they do not explain the information about the repair.

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Татьяна А.

Level 5 Local Expert

Terrible service, on January 26, 2021, my parents sent them a freezer to fix under warranty from the store. They did not fix it, they do not want to replace it, it is not clear now who will return the money. Unscrupulous, waiting for the warranty to expire. Where to complain about them? I'm finishing it. The situation changed after a complaint about the consumer protection website, they have an experimental platform for accepting online applications there. After their intervention, they wrote out the necessary paper stating that the freezer was not working properly. It was possible to write everything out right away as it should be? 😡

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Диана Рогозина

Level 3 Local Expert

They talk rudely, not politely. They do not notify you about the repair status, they say Call yourself, there is a lot of work, we will not call you! Somehow we get through on a cell phone, they don't take the landline and answer with a fee, as if they owe them something. Where do you find such angry and uncivil girls? I do not advise you to take it there for repair, it is better to go to Alby Service.

See original · Русский

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