Детмир
45 reviews
June 11
I do not recommend the store to visit! The store strongly resembles a wholesale warehouse, a lot of boxes and various unpacked products are in the places of approach to the goods, everything is barricaded, as a result of which it is difficult to approach the shelves with toys and other products! Sellers are in a state of mild "hibernation", do not understand what they want from them, disorientate where the product is located, or say that there is no such product at all, but, lo and behold, it stands in a completely different place! There are a lot of consultants hanging around , but during my two-hour stay in the store, no one came up to me and offered help. It's a separate story if you need to pick up an online order in this store! It was June 8, two hours before the store closed. There was an incomprehensible queue at the checkout, murmuring dissatisfied exclamations about the denial of service on cards and the lack of Internet. Forty minutes before closing, I also came to the cashier and heard the parable of the staff about the non-working cashier, the lack of Internet and, therefore, discounts on the promo code cannot be applied, but they can only serve for cash! But we were offered to wait, maybe everything will work! But no, we waited until closing time and went home without much slurping.... We were offered to try our luck by coming back to the store tomorrow!!!! A sad story.... After such a "super maintenance", I will bypass this store! Although the network itself is not bad, there are toys, for example Chico and others, which in this network cost a lot of real money and are much cheaper than other sellers! And the stores of this chain differ in the level of customer service. We were on Dzerzhinsky Ave.- we liked everything: both the service and the order with the goods! But I do not recommend visiting Detmir in Minsk City.
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2
1
September 13
I've been to this store more than once, everything was always fine, but today for the first time my husband came to pick up an online order, not me. I don't know what kind of employees they were today, but my husband was extremely unhappy.
Firstly, he asked for help to search for goods in the online ordering sector twice from different employees and, without looking up from his phone, he was sent to look for himself, although they could have already helped. Secondly, the amount of payment turned out to be more than when registering in the application, it was lucky that there was not much difference, but the husband clarified why the price went higher if there was less in the order and the cashier said: "why didn't you warn right away?" I'm sorry, but about what? About the price as in the online store, so I did not collect the order from the shelves myself, but took the pre-placed order.
Have a conversation with the employees, please, because you don't want to solve this issue with dissatisfaction next time!
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August 24
The staff leaves much to be desired. Seeking advice about a product that is sold there is regarded as a violation of "personal space", information can be obtained far from the first time, besides, sellers' consultations contradict each other. Not all the goods are displayed in the store window, although the website indicates that it is there.
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December 1, 2023
My husband and I decided to go to this detmir once, because the convenient location of the shopping center and now we constantly go there and make online orders. The store is large compared to other children's stores and clean. The goods are neatly on the shelves, the only thing is that it is not always possible to find the right price tag. But no matter how much I turned to the staff, they always helped me to suggest / indicate in a friendly way, very nice girls work. We make online orders often, because it is convenient to come and immediately pick up the necessary things / toys. They collected it with us a couple of times, but we treated it with understanding, it is clear that there are not enough staff and employees are torn into many responsibilities. The assortment is large, there are so many interesting games for children.
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June 8
The whole store is always in some kind of boxes. It is impossible to drive with a stroller, you need to go around half the store. Yesterday we came for an order, as a result, nothing worked, for some reason they could not issue orders, the terminals just to pay for goods did not work.
The staff pretended that this was how it should be, and no apologies for the situation.
We love detmir for its assortment and products, but such things are very unpleasant, we don't want to go to this store anymore.
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May 17
The staff is such a thing, from the word at all!
I made an order through the app, I look at it not moving, I went to the store thinking that they had a big load there. But, no!!! Someone walks around the hall and talks on the phone about their personal topics, someone just walks back and forth. There are always a lot of boxes of goods in the hall.
Plus, only in network promotions.
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2
March 23
My husband and I came to buy goods for my daughter and I was very upset by the work of sales consultants, since we will be parents for the first time, I tried to clarify some questions, but I was faced with an absolute lack of desire to work. 1 Question was: tell me where you can find vests and sliders, we found only bodysuits and slips in the hall, the girl sent us to the diaper department, as it turned out later, they are not in the store's assortment at all. 2 The question was: I needed a diaper cocoon, I couldn't find it in the assortment of the store, I run for a consultant to look at the warehouse, she sipped energy drink, without even looking at the stock availability, said that they don't have this at all and it doesn't happen! This confused me, I go to the site, look for this diaper and see that it is available according to the application, I ask another consultant to help me, as a result, another girl brought this diaper from the warehouse. 3 question: we found a jumpsuit for a baby, but for a boy, we also needed one for a girl, I ask the seller where to find the same one for a girl, because I found that combo by chance in another department, the girl, laying out toys, waved her hand towards clothes for a girl and literally said: "there somewhere look for it." To be honest, this attitude towards customers was very upset, given that it is already hard to walk at 9 months of pregnancy. We came to buy for a fairly large amount, well, take you to help customers find the right product / size and so on, but the complete disregard on the part of the employees upset them, maybe they don't get a percentage of sales and then it's clear why they are not interested in sales.
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4
November 16, 2023
A large selection of children's products. Experienced and responsive staff, ready to help in the selection and search of goods. However, the number of employees is not enough, they are torn between the cash register, orders and customer service
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September 23, 2023
Магазин-разочарование. Из всей сети, наверное, самый ужасный. Ценников многих не найти, продавцов и администраторов тоже.
То карты не работают, то с дисконтом проблемы, а формирование заказов - это вообще отдельная история. Собирают их неправильно, то не положат нужные вещи, то положат чужие, которые ты не заказывал, а на полках не могут найти заказ, потому что товар потерялся...
На кассе молодые девочки, которые ну очень медленно работают, на вопросы ответить не могут, администраторов нет, потому что они куда-то ушли))))) В итоге сегодня насчитала очередь в 13 человек, в которой люди упарились, потому что там ещё и жутко душно.
Уважаемые, берите пример с работников магазина Детский мир хотя бы в ТЦ Ocean или ТЦ Спутник города Молодечно. Туда всегда приятно зайти и купить нужное, ценники на своих местах, с заказами проблем не было.
Сюда же больше заказы делать не стану.
7
June 8
They came for the goods ordered through the application, their program is frozen, it is impossible to use the card.The promo code does not pass for cash.We stood for 30 minutes. Nothing is hanging off, the child is in tears!
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February 28
There are always queues, slow cashiers, some kind of dancing with these discount cards. I've never seen worse service. I've been to Expobel, everything is perfect there. there is not enough head here, the student girls are always sleepy and somewhere they are cooling off. and we all stand in line and sweat, and it happens every time.
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2
January 7
Good promotions with affordable prices for Belarusians, except for toys, hygiene products, clothing, shoes, sporting goods, books, board games are available.
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June 18
It's dirty, the goods are scattered, the sellers are slow, there were no consultants in the hall, the impressions are the most terrible...I haven't seen this for a long time😔
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February 5
There are constant queues at the checkout. You need to look for consultants in the store, and if you find them, then it's not a fact that they will help - they don't know the product at all. You can't get around the store with a stroller. Many aisles are littered with goods. There's no way to get to diapers at all.
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2
February 6
The selection of goods is not bad. Minus a star for the online store. They write that the product is ready for delivery automatically when the time I have chosen comes, although in fact employees may not have time to collect it yet.
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March 21
A mess, they promised the child a gift, ordered through an online store, the assembly did not move, came personally to the store- as a result, it turned out that there was no product, an application error, no one even apologized
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1
May 20
There are no sellers, the goods are lying around in the middle of the hall. No one can help you find the product. The seller's call does not work.
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September 7
Awful. The seller could not find the product in the store, it was written on the website that it was in stock, and not in one copy. Also, the second product was missing, I came specifically for them and checked availability in advance.
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August 30
Prices differ from Moscow, Moscow is cheaper.
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June 17
There was a collective farm store and. The attitude towards consumers is like in the village!!!
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June 24
The largest selection of all children's worlds.
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November 18, 2023
We made an online order for this store 2 times. When ordering, everything was always in stock, in fact, orders were not fully collected twice. We ordered cyber at a discount, we also had to buy it in another store for 20 rubles more expensive. I would like to hope that this is not the policy of the management, luring discounts to the store when ordering online. The administrator who worked on 18.11.2023 does not want to solve the issues. I recommend the management to take a closer look.
I do not advise from the word at all.
See original · Русский
July 6, 2023
Компактный магазин с небольшим ассортиментом. Визитная карточка детского мира - почти нет персонала… правильно… а зачем он нужен…
2
2
November 15, 2023
I love to come with my daughter, the design and assortment are excellent, the staff is polite
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September 25, 2023
There are no consultants in the hall. When ordering through an online store, first there is in stock, and then sorry there is not. The worst online and offline service store in the last year
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5
February 26, 2023
Огромный магазин, выбор игрушек также огромный, место между рядами хватает, игрушку можно выбрать на любой бюджет!!!
1
1
May 29
The service leaves much to be desired
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January 9, 2023
Отличный новый магазин Детский мир. Просторный, чистый. Хороший ассортимент, полный порядок на полках - ценники и наличие товара.
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April 30, 2023
Удобное расположение, в магазине порядок, всё по размерам на своих местах, красиво, аккуратно.
2
March 22
The choice is good, but the sellers...How the first day works
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1
November 20, 2023
A large store. There are a lot of products for children. A huge variety of toys of all possible types
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March 2
Favorite store. There are always discounts and promotions.
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February 12
Compared to the Russian Federation, there is very little choice and there are really no stocks
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October 12, 2023
Employees can't find orders for about an hour, come for an order a day before your business
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1
August 18, 2023
Медленное обслуживание, при наличии очереди работает одна касса, сотрудники пререкаются
4
March 5, 2023
Минус что на 3 этаже, а так большой выбор, более-менее адекватные цены
1
1
September 24, 2023
-Почему вы проводите в Детмире так много времени? Не можете определиться с выбором товара?
-Да нет, просто работает один кассир на весь магазин)))
4
February 21, 2023
Отличный детский магазин с хорошими скидками!
1
1
February 3, 2023
Новый торговый центр, в котором ещё мало людей. Отличный магазин
1
1
May 30
Unhurried staff
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March 14
A good store
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October 3, 2023
There is not a single cashier :(
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1
December 20, 2023
It's all right
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April 9, 2023
Отличный детский магазин!
1
July 18, 2023
Хороший магазин
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