DHL-Express delivery service
49 reviews
November 13, 2024
Good service, but takes too long to get the package to Armenia
December 25, 2023
Great experience good 👍
1
May 26, 2023
Service is good.
1
1
November 19, 2024
We came to this office to send a parcel to Dubai. One box is 13 kg, the other is 7kg. We were told to put all the things in boxes and only then we will be told the total amount. We shifted things:
We said the cost of the parcel was 400 thousand. Dram. (Considering that there were personal belongings). We said we weren't going to ship for that price.
After that, the girl decided to call the management and they wanted to give us a 50% discount. The logical question is: why did you initially give such a huge amount? Did they initially want to make money on us and take more money into their pocket?
A terrible attitude. Of course, we weren't going to send things after that. They asked us to buy a box in which things had already been packed, they forbade us and told us to put everything back to ourselves👍
I do not advise you to send things in this office.
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January 20, 2024
I haven't managed to use the services yet, but I was pleased: it's easy to get through, they answer mail requests (I sent my question through a contact on the website - they called back the same day, quickly).
I also liked how attentive employees are to any client - even if the request is not large-scale. We quickly organized a meeting with the head, discussed all the options for my question, and answered everything. Not every service can be proud of its service, this one can!
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3
April 22, 2024
A very friendly team, professionals in their field, are always ready to tell you how to make the right choice!
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2
September 18, 2024
The staff helped to solve the problem with the customs clearance of the parcel from France. They are very polite, respond quickly to emails, and the girls in the office try to help and solve problems. Thanks to the DHL team for delivering the package.
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1
July 28, 2023
I'm sorry, but I can't give you more than 3 stars. I sent an important document to Cyprus. The manager assured me that everything would be delivered in 3 days (I sent it on Monday), which is the maximum by the end of the week. A lot depends on the date of receipt of these documents, including my logistics and expenses. As a result, it's Friday evening, and nothing has been delivered. I understand that more than one company manager is involved in the process, but can I be responsible for my words? And if everything is so conditional, then why does the delivery cost 50,000 drams?
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4
1
June 4, 2024
Unsatisfactory service. You need to call several times, come to the office several times to find out the status of the parcel and understand how quickly you will have it.
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1
October 6, 2023
Great team. Explained all the stages of sending. Very polite guys. The package arrived quickly. I don't really understand the claims of other people's delays, as they cannot influence the decision of customs.
Many thanks to the team.
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1
2
June 10, 2024
The most reliable way to receive and/or send both parcels and shipments. The staff is good-natured and experienced. The package was delivered in 3 days.
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1
March 24, 2023
the worst DHL in the world, they constantly illegally detain parcels, do not give them back, the reason why the parcel is being held hostage is also not called. officially, everything is legal, the order meets all the requirements of customs, but the Armenian dhl considers it their duty to create problems for you, delay the order for 2 weeks and also call you personally to the office to queue there for 4 hours and eventually personally pick up the order. then what is the job of the courier service?? so that I can come to you for an order myself?
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8
1
October 16, 2022
After the arrival of the parcel at the pick-up point, for which the delivery was fully paid in advance, DHL employees began to say (referring to publications on social networks) that now they additionally perform customs clearance of parcels and bought expensive software. Therefore, it is impossible to receive the parcel until an additional amount of 7,000 drams is paid. And so there were calls, questions, the parcel was not delivered. After a week of negotiations, we agreed to a 7,000 additional payment. They didn't give us a check for the 7,000. The package was delivered. But today, information about the additional payment was deleted from all social networks - as if it did not exist, but 7k drams were collected from each for a week or more.
It was necessary to demand a letter with a request for additional payment and a check. To apply for a refund later. And so - they gave away ~ 1000 rubles or 7000 drams
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5
1
September 20, 2022
The parcel went through customs clearance for about 2 months(!), came broken, and when returned to the sender, it was stuck at customs for another month. During this time, I have reached the deadline for a refund. In total, I lost the cost of the goods, the cost of delivery and 50 thousand drams paid for the hack work of a customs broker.
Such work is a disgrace not only to the DHL brand, but also to the country as a whole.
Now for the details. I bought a lens on eBay and it was shipped from Japan to Armenia on June 18th. He arrived in Yerevan on June 27 and hung out at customs until August 9. All this time, I came to the office once a week and stood over the shower for half an hour or an hour figuring out what was going on and what the "Clearance Event" status meant. It turned out that a scan of my passport was needed for registration and that I could not be reached. This is a lie, my Armenian phone number was indicated on the parcel and no one ever called it.
I have friends whose parcels were also stuck in the "Clearance Event" status and no one called them either. I left a screenshot of my passport, after which the customs clearance continued neither shakily nor smoothly. Then my weekly visit to the office and standing over the shower had a result and at some point I found out that I had to pay 25 thousand drams for customs clearance.
After that, on August 10, I received an item that turned out to be broken despite the very reliable packaging! I made a refund on ebay and went to DHL to arrange the return of the damaged parcel to the sender. I paid another 25 thousand drams for customs clearance and waited. My plan was to wait another 2 months for the parcel to hang out at customs again. No one called me again, and after a month I got tired of it. I came to the office and found out that the parcel could not pass customs clearance. The girl in the office called the customs broker and it turned out that the parcel was stuck because I did not pay the duty last time. That is, the last broker did his job poorly. Although the cost was written on the parcel and it obviously exceeded the duty-free $200. By this point, the eBay refund period has expired, so I don't see any point in trying to push the parcel through the Armenian customs again.
Of the advantages, I can only single out the friendly girls in the office
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10
December 3, 2022
I ordered clothes from Asos; the parcel arrived from Germany to Yerevan in 4 days, on the morning of the 3rd they called back themselves, asked for passport details for customs procedures, said that it would be delivered on Monday. But on Friday, the courier called me and delivered the box. I was a little worried about the timing because of the reviews, but everything went smoothly. Thank you, keep it up!
P.S. The cost of the parcel was less than 500€, perhaps that's why everything was faster than some
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1
1
May 26, 2023
Special thanks to the employee of DHL Armenia (branch located on Amiryan Street) - Karen Ohanyan!
A true professional in his field:honest, responsive, hardworking!
Definitely all DHL Armenia employees need to follow his example!
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2
2
September 2, 2022
My parcel is being processed for an outrageously long time! None of the managers can tell what the reason for this delay is, where my parcel is and when it will be with me.
On July 25, I received the first notification that the parcel in Yerevan has the status of "Clearance Event".
August 10 - I was contacted to receive the documents, I sent everything on the same day
Today is September 2nd - my parcel is still in the status of "Clearance Event". Communication with managers does not give results, all I can do is wait.
I'm leaving the country in 2 weeks, but no one can guarantee that the package will be with me.
Why did I pay for the DHL delivery? It cost me 50 euros to the cost of the order and for a month and a half in Yerevan - not only did they not deliver it, but they can't say or guarantee anything!!!
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8
January 22
Expensive, but they work well
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December 14, 2022
I constantly use the services of this company, during the mobilization in Russia there were slight delays with shipments, probably due to the huge flow of people)))
but Well done quickly fixed everything!!!!!
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1
January 4, 2023
Amazing attitude.... The courier can't park, he's uncomfortable) "Don't like something? We will send it back" (c)
I have not encountered this before in any country. So that I need to solve the problems of couriers. Who, moreover, also lie. Well, if Yerevan is satisfied with such a "service", then it's OK. The laws of the market are like this )
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2
December 2, 2023
I received the parcels, everything is fine. The girl upset 3 units, gave 2 at once. I had to go for the third parcel
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1
March 22, 2024
The staff helped with the registration, waited patiently until they found out the recipient's details
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1
July 19, 2022
They don't answer the phone. Generally. I called for several days - they didn't pick up the phone. I contacted the sender and was told that they, at DHL, needed some documents from the recipient. I ask "which ones?", the answer is "call DHL, they don't give us this information." Damn, how to call if they don't pick up the phone and don't notify them that they need something to make a delivery. The package just lies with them for 20 days. The scribe. DHL is generally normal. The question is specifically for this office and the management of this branch. The branch works disgusting!
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11
August 10, 2022
Terrible quality of service. The parcel has been in Yerevan for almost a month, the courier does not deliver it, the delivery date is postponed all the time. They wanted to pick her up from the office themselves, but they don't bring her there either, and it's not clear where she is all this time.
It seems to be a large international service, but the services are at the lowest level.
If it is possible to choose another carrier, it is better not to contact DHL in Yerevan at all
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5
1
September 17, 2024
I never received the package. It's been 2 weeks since she arrived. No one called, the phone is not being picked up.
I will correct the review if the problem is resolved.
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October 27, 2022
The most terrible DHL branch is in Armenia, I received a lot in different countries, but this is just the most terrible! To find out when my parcel will finally arrive, because it has been more than a month since she was in the country, she waited on the phone for 3 hours, every time she said wait a minute!
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2
November 6, 2022
The service, top class, friendliness and courtesy exceed all expectations. Every customer is like the first one. Well done.
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1
2
August 9, 2022
My parcel has been "going through customs" for the Republic of Armenia for a month now. I call them once a week, they promise to sort it out and call me back. As a result, I call back myself and the answer is always the same, that they can't help in any way, a large flow of parcels. I've already said goodbye to the package. DCHL Armenia spoils the reputation of the entire company, I will never use this company again.
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10
April 10, 2023
Never use this service in your life!!!! The parcel has been declared for a month, although the store itself, from where the purchase was made, immediately recalled it for a refund. What are they doing there? Nothing. I can't get through normally, they throw phones, they can't solve anything, just useless service and employees. There is no package, no money. Just nerves. Some kind of office, it is still unclear who to contact and how to resolve this issue.
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2
February 8, 2023
Excellent service! Pleasant managers, quickly arranged the delivery of the letter. The girl shared the Internet so that we could call a taxi. Thanks)
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2
1
December 15, 2022
Very good company, good service and fast delivery!
Very responsible staff.
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1
July 26, 2022
The parcel has been in Yerevan for 26 days. It is unclear how long to wait for delivery. It is impossible to get through.
It is unclear how the parent company allows such a level of service.
In order not to be unfounded, I attach tracking number 5408435384.
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2
1
December 9, 2022
The courier service is terrible, I do not recommend contacting, because they do not do the job properly. Because of them, there were problems with the registration of the export of the parcel.
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1
August 11, 2022
The package costs delivery on August 3. I went to their office 3 times , they promised to deliver the parcel in 2 days , 4 days have passed , the status of the parcel has not even been transferred to the courier service on August 11
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7
August 17, 2022
Terrible company, the parcel has been in Yerevan since the 10th, I can't receive it. The operators only ask for contact, but they never call back, and do not solve the problem.
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3
February 26, 2023
The parcel has been hanging at customs for a month. A terrible separation. And no one can say anything. I do not recommend it!!!!!
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2
November 17, 2022
Since 09/22/2022, I have not been able to receive the parcel.She asked to give out documents so that she could go to the cargo for her parcel.They can't find the documents.
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September 5, 2022
HOW CAN I REACH YOU!!???? It 's already impossible !!! I've been calling for 2 weeks!!!! I come to you no reply, no greetings!!!! I will write a statement to this sharashkin office, it's just a shame and not the company, no one can answer anything. You should take an example of how people work in Russia!!!
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1
July 4, 2024
Very expensive
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1
August 2, 2022
A standard office, but I want to highlight the responsive and pleasant staff👍🏾
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2
September 19, 2022
Kind staff, everything is fast and easy, I guarantee this delivery service, right in👍
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2
January 23, 2023
The courier called, said he would be there in 15 minutes, as a result, he could not get through to him.
The man could not find the only entrance to the house
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2
September 11, 2022
Unfortunately, I had to deal with this company. I only liked their office.
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3
1
August 15, 2022
Delivery date in the app: August 5th. It's already 15. That's all I wanted to say. Quiet horror, get better!
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5
August 10, 2022
A very irresponsible attitude!
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2
December 16, 2022
Fast and good service
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1
February 11, 2022
The delivery was not made, the problem was not solved. I had to go myself and pick up the parcel.
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5
February 9, 2023
All right
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1
1
July 2, 2020
the post office is like ours in Russia. Mail!
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