Diamond Hotel Baku
Directions
Nariman Narimanov
1.2 km
Əhməd Rəcəbli küçəsi, 191
15 m
16 reviews
September 16
We are disappointed that we contacted the Diamond Hotel Baku. I do not advise anyone to consider it due to the dishonesty of employees and deception of guests. I had booked through Booking already in May 2024 2 double rooms for a trip to Formula 1. The reservation was at a more expensive rate due to the fact that I had to pay for everything on the spot upon check-in. Booking has such an opportunity, either to pay 100% at once for less money, or to pay for a more expensive room, but already in fact. We have specifically chosen payment upon check-in. In August, the hotel (their manager Mira) contacted us and asked us to pay for the rooms in full, supposedly they need guarantees that we will arrive. According to the booking conditions and booking rules, the hotel is prohibited from doing this. In our case, the bank card was linked to the booking, in case of non-arrival, we would have been charged a fine. I suggested that the hotel send the documents for the flight, with the question of where to send the tickets, I did not receive an answer and the question hesitated. As a result, exactly ONE WEEK before 03.09. We receive cancellations of our room bookings. To say that we were shocked is to say nothing. The most hype before the formula, there is nothing decent to be found anywhere else, so that it is still at an adequate price. I am 6 months pregnant and the hotel is setting us up like this. We contact the representatives of the hotel, they claim that they are waiting for us, then we communicate with the same Mira, who claims that there are no bookings. For some time, the hotel claims that there was a glitch in the program, and now everything is OK, they are waiting for us. As a result, it turns out through Booking support that the hotel is closed and does not accept guests. The booking staff claimed that it was not necessary to go to them and it was not safe. As a result, by the day of check-in, of course, no one contacted us from the hotel, no one confirmed our arrivals in advance. According to the last communication, they claimed that our reservations are relevant and they will settle us at the prices that were in the booking of the booking. These are scammers and I do not recommend them to anyone, otherwise you will remain in the same terrible situation. Most likely, because of the hype, they decided to cancel our reservations, because people came through their website and were willing to pay more. I think that this is not acceptable, given that people plan their trips in advance on purpose!
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1
1
March 3
We stayed at this hotel on March 2 for 1 day.
The hotel is excellent, there is Wi-Fi, good repair in the rooms, everything is clean, the staff is polite, always ready to help, the breakfast is gorgeous, a large selection of different dishes, all photos are attached. I recommend this hotel to everyone.
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1
August 1
I liked the hotel very much, nice, modern, clean. Large rooms, new furniture, good food. I put 4 because there was no balcony in the room, and I smoke. Staff by 5 points.
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