YATASH // DIVANEV //REGRET I had a long delay in the delivery process of the sofa set I bought from Divanev from Avcilar store. In the end, the product was delivered, but 18 days after delivery, I noticed that the wire was hanging from under the 3-seater seat. I immediately informed the store (Avcilar Divanev) and requested that the seat be replaced with a new one. However, I was asked to contact the service in an unrelated way. A week after registering with the service, they came to inspect the product and said that they would take the product and repair it within 2 weeks. But although more than 3 weeks have passed, I have not received any feedback or any action has been taken. Although I contacted both the store and the service many times during this process, I did not get any results. This problem occurred only on the 3rd seat and I want to replace the product with a new one as a solution. I demand that my grievance be resolved as soon as possible.

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Osman Ş.

Level 2 Local Expert

Come out, come out, quality service.

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