I ordered a cat carrier for this item, I was not provided with the entire package (there was no cotton pillow), the seller himself replied that he did not know anything and left. I had to call the vetaptek manager myself and clarify on this occasion.
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Анастасия Н
Level 3 Local Expert
November 6, 2024
The first veterinary library, where questions are answered with one phrase: "I don't know, I haven't tried it," so no one offered to try it to know what certain vitamins and feeds are for. Isn't that why there is a consultant in the vet library to help with the choice? The first place where the seller (just a seller, not a consultant and not related to the product and consulting person) is no, just zero. If I hadn't been in a hurry and didn't know at least something myself, I wouldn't have bought it. There were no problems in other stores of the chain. It is a pity that it is impossible to give such an employee a minus star.
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Show business's response
Артур Кикор
Level 3 Local Expert
July 4, 2023
There is no customer orientation. We went in, the seller did not react at all, although they were standing near the cash register. She greeted us rudely, and reluctantly continued to answer our questions in the same form.